Cost Plus World Market

Thanks for taking my call today I am sending this email to advise you that I did contact and speak with Mr. [redacted] and explained to him that it took us a few days as the No Refund Policy was that of IHG Hotels and Holiday Inn not us as the Franchisee.  I did get permission and decided...

to issue a refund in the amount of 152.32 to his Master Card on 4/15/2016. I did call and speak with Mr. [redacted] on Monday April 18th to advise him that the refunded had posted. I asked him to contact me if he had any further needs or there was an issue with the refund he said he would do so.  He again repeated that we restored his faith in the IHG Brand and Holiday Inn and appreciated our efforts on his behalf. We consider this matter closed at this time. Julie as discussed can you please send me an email that you received the above information and will note it to case ID [redacted] Thanks. Rick T[redacted] cell