This is in response to Revdex.com ID On 6/11/we did provide service at the [redacted] residence, diagnosed their system and got the a/c cooling again Approximately month later Mrs [redacted] called our office to complain about the service we provided which included Freon pricing and also that she felt we had taken advantage of her husband whom she stated has comprehension problems A member of our management team did speak with her that day and kindly explained our pricing and the fact that it was unbeknownst to us that her husband had extenuating circumstances It is unfortunate that there wasn’t someone there to assist him as we were unaware he didn’t understand We do apologize for any communication shortcomings on our part that Mrs [redacted] thinks happened Also, during our conversation with her it was discussed refunding for the Gold Club Membership purchased of which was processed at that time in the amount of $ Did not see that indicated in the Revdex.com complaint that we received approximately weeks later I trust that she received the refund I might add that our prices are competitive in the market and generated using flat rate pricing As a matter of information, most of those companies that quote cheap prices for R-also charge for labor or additional fees just to install it which adds to the total amount they charge In reviewing our paper work nothing indicated that it was out of order It would have been advantageous for Mr [redacted] to ask for clarification when he was looking over the paperwork when it was signed We would have been more than happy to answer any and all questions Our goal is always to best meet and preferably exceed our customers’ expectations in all aspects of service Quite honestly though we do not see that an additional monetary refund is warranted regarding this situation However, I would like to offer an additional $refund in good faith as an attempt for resolution Please let us know if this would be of interest to our customer Thank you
This is in response to Revdex.com ID [redacted] Our continued goal is for our customers to be fully satisfied with the services that we provide We did speak directly with our customer to address her concerns A reimbursement in the amount of $is being processed Thank you
This is in response to Revdex.com ID [redacted] Please forward this response to Mr***.Mr***,We appreciate the inquiryWe checked our phone records, which are all recorded and logged, and don’t show any attempts to contact us regarding warranty paperworkOur last contact was August 11th, when we attempted to reach you At the time of the sale you were presented with a contract for sale that clearly indicates your warrantyWe will be sure to mail a copy to you for your recordsAs for the additional hvac system that was installed at your house for complaint resolution, since there was no charge for this installation, there is no labor warranty and only the standard manufacturer’s year warrantyWe typically do not provide any additional documents or paperwork with regards to warranty other than the contract for sale, which you’ve had since the time of sale, prior to the installationYou would need contact Carrier for information on your additional system warranty, that you received at no costIf you need any further information you are welcome to contact us to discussThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I want to thank everyone involved throughout this process as I do comprehend the complexities of running a business, while establishing a good rapport with your customersI sincerely appreciate the extension of my labor warranty from Bryant because I have been absolutely pleased with their serviceI apologize for any inconvenience that I may have caused, and thank you again [redacted] ***
This is in response to Revdex.com [redacted] Our records indicate the last time we provided service to [redacted] was months ago She did not indicate in the complaint that the repair did not fix the issue with her system which indicates that our diagnosis was correct Also, considering the length of time since service was provided the warranty for the repair has since expired I want to reiterate that our pricing is not excessive and we are competitively priced in the market However, with an interest in wanting her to be satisfied with our service we would like to offer a refund in the amount of $ We feel this is a more than fair offer for resolution If she accepts the offer we will refund by check which she should receive in approximately - business days Please advise Thank you
This is in response to Revdex.com ID [redacted] Please be advised that when Mr***’s concerns were discussed with him we asked for a copy of the other company’s invoice to verify the findings We also at that time did offer a full refund but wanted to review the documentation first before proceeding After that conversation, we tried to reach Mr [redacted] and left a voice mail to remind him about forwarding the invoice to us To date we have yet to receive a return call or the documentation At this point we have determined that we would offer the refund of $to expedite the resolution Please advise Mr [redacted] of this offer If or when he accepts the offer let us know, then we will gladly proceed with processing the refund Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] It is September 18th and I have still not received the refund
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The very same opinions were regurgitated on this site as were given to me on the phone when I made my initial complaint to Bryant Heating & CoolingThey were unsatisfactory now as they were thenPerhaps if she clicks her heels three times and says, "I work for a reputable company" it will be true
It has been weeks since I accepted the settlement offer of a $refund from Bryant Heating & Cooling I would like to inquire as to when they will follow thru with the settlement agreement? They have not reversed the agreed amount to the credit card that I paid them with Do they have to complete the refund within a specified timeframe? Thank you for your help [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait business days for the business to perform this action Once reimbursement of the $diagnostic fee has been received, I will consider this complaint resolved If timely return of the diagnostic fee is not made, I would like to continue with the complaint Also, as a matter of record I would like to note that the diagnosis I received from the technician was only partially accurate and was very misleading, whether intentional or not As a result, I would just like for the company to make a concerted effort to ensure that their technicians truthfully represent the products and services needed by the customer Regards, [redacted]
This is in response to Revdex.com ID [redacted] We do continually strive to meet and hopefully exceed our customers expectations In reviewing this complaint for resolution, please be advised we did take into consideration for the cost of the parts Ms [redacted] is referring to and offered a substantial price reduction on the purchase of a new system Ms [redacted] accepted the offer for purchase Additionally, records indicate that American Preferred Home Warranty Company compensated for the parts that she is referring to as well Considering the reduction in price for the new system plus the amount the home warranty company compensated, we feel that Ms [redacted] has been more than adequately reimbursedFor further details, Ms [redacted] might consider forwarding to the Revdex.com a copy of our response to the Attorney General dated 4/2/ Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] We have accepted the response from Bryant Heating & Cooling and feel that this is acceptable resolve to rectify the discrepancyThanks
This is in response to Revdex.com ID [redacted] We do apologize for any shortcomings in service that our customer feels occurred We will issue a refund in the amount of $ Please let Ms [redacted] know this information will be forwarded to our accounting department for the refund to be processed The check will mail in approximately business days Thank you
This is in response to Revdex.com ID # [redacted] In reviewing the invoice for this service call (see attachment) we did recommend replacing the unit But, our technician did not include the pricing for replacement on the invoice However, as stated by Mr [redacted] an approximate price for replacement was quoted verbally Repair pricing was included as an option on the invoice if not interested in replacement Repairs can get costly as time goes on Rather than continually sinking money into a unit that has issues we do think that repairing is not always the best option Many times it’s only a band-aid and just a short term fix with the unit continually breaking as parts go bad We diagnosed the unit having multiple issues including problem with the thermostat However, it is the customers decision in the end I believe better communication regarding an estimate for replacement would have been helpful We value the relationships we develop with our customers As a matter of goodwill we are interested in reimbursing Mr [redacted] the $that he paid to have his thermostat replaced We apologize for any lack of communication We will await for your reply Thank you [redacted] Manager Bryant Heating & Cooling
I have reviewed the response made by the business in reference to complaint ID [redacted] .It was not apparent when I spoke on the phone with Bryant that they are bringing in (or suggesting) a more technical person to look at the system from the Manufacturer We have had so many Bryant techs (to include what we were told were 'upper level/more experienced techs' with Bryant and the system is still leaking water In fact, it is STILL leaking water (now) The company that Bryant suggested would be involved in the repair of the damaged dry wall got a "C" rating from Revdex.com So we are not thrilled with using that company for repairing the dry wall once we have the water leak stopped So we agree with having an outside/more technical person coming into our house to see the system If that results in nothing different than what we've been dealing with since May - we will revert back to our request to have this system REMOVED from our house with our money refunded We simply CANNOT have a HVAC system in our house that is not even a year hold LEAKING WATER INSIDE.Regards, [redacted] ***
This is in response to Revdex.com ID [redacted] Please extend our sincere apology for any lack of service and communication on our part while servicing our customer We trust that since the replacement of the new A/C that it has performed proficiently and met their expectations Occasionally situations such as this do occur and while very unfortunate we do stand behind our work and take care of the issues as expeditiously as possible I’m confident that going forward our customer will be pleased not only with the new system but also with our service We will strive to gain their confidence in us We have a great team both in the field and within our office and encourage them to call us anytime they feel service is needed We are anxious to come to a resolution and would like to offer a reimbursement in the amount of $ Also, we recently serviced the furnace last month and trust that it is performing to their satisfaction as well With that in mind we plan to start the effective date of the warranty for the complete system to begin as of our last service date of October 20th, 2015, hoping to regain a fresh start going forward Please let us know if this would be satisfactory for resolution Again, please accept our apologies for any inconvenience our customer experienced Thank you
This is in response to Revdex.com ID [redacted] Please note that we have reached out to Mr [redacted] & are waiting for a return call Our intention is to send a technician out to his home to address the a/c cooling issue along with a supervisor to monitorWe understand his frustration but at the same time we cannot put our technicians in an unsafe environment While there we can discuss and/or answer his questions regarding the contracted work completed thus far We have a sincere interest in finding a resolution to this matter & will reach out to Mr [redacted] again to set up a service call if we don’t receive a return call We will keep you updated Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This is in response to Revdex.com ID [redacted] First, I sincerely appreciate Mr***’s complimentary positive comments regarding our services in general I apologize for those few instances that our customer service representative’s responses were less than adequate We do take pride in our services and do appreciate feedback when service doesn’t meet the expectations of our customers In reviewing the history on Mr***’s system, I see that we did service the system on multiple occasions as mentioned, with the most recent in July when we did waive the labor fee due to the labor warranty being expired I’m hoping the system is now working to our customer’s expectations At the time that repair was made we thought that we had resolved the issue & felt Mr [redacted] was satisfied with the resolution It is important to us that going forward he regains confidence in the system performance Currently, the labor warranty is expired, but parts warranty is good through 1/10/ I would like to offer an extension on the labor warranty to match the parts warranty by extending it to 1/10/as well It is my hope that our customer will see our sincere attempt to reach an acceptable resolution Again, please accept apologizes for any lack of service and also for the delay in responding Thank you
This is in response to Revdex.com ID On 6/11/we did provide service at the [redacted] residence, diagnosed their system and got the a/c cooling again Approximately month later Mrs [redacted] called our office to complain about the service we provided which included Freon pricing and also that she felt we had taken advantage of her husband whom she stated has comprehension problems A member of our management team did speak with her that day and kindly explained our pricing and the fact that it was unbeknownst to us that her husband had extenuating circumstances It is unfortunate that there wasn’t someone there to assist him as we were unaware he didn’t understand We do apologize for any communication shortcomings on our part that Mrs [redacted] thinks happened Also, during our conversation with her it was discussed refunding for the Gold Club Membership purchased of which was processed at that time in the amount of $ Did not see that indicated in the Revdex.com complaint that we received approximately weeks later I trust that she received the refund I might add that our prices are competitive in the market and generated using flat rate pricing As a matter of information, most of those companies that quote cheap prices for R-also charge for labor or additional fees just to install it which adds to the total amount they charge In reviewing our paper work nothing indicated that it was out of order It would have been advantageous for Mr [redacted] to ask for clarification when he was looking over the paperwork when it was signed We would have been more than happy to answer any and all questions Our goal is always to best meet and preferably exceed our customers’ expectations in all aspects of service Quite honestly though we do not see that an additional monetary refund is warranted regarding this situation However, I would like to offer an additional $refund in good faith as an attempt for resolution Please let us know if this would be of interest to our customer Thank you
This is in response to Revdex.com ID [redacted] Our continued goal is for our customers to be fully satisfied with the services that we provide We did speak directly with our customer to address her concerns A reimbursement in the amount of $is being processed Thank you
This is in response to Revdex.com ID [redacted] Please forward this response to Mr***.Mr***,We appreciate the inquiryWe checked our phone records, which are all recorded and logged, and don’t show any attempts to contact us regarding warranty paperworkOur last contact was August 11th, when we attempted to reach you At the time of the sale you were presented with a contract for sale that clearly indicates your warrantyWe will be sure to mail a copy to you for your recordsAs for the additional hvac system that was installed at your house for complaint resolution, since there was no charge for this installation, there is no labor warranty and only the standard manufacturer’s year warrantyWe typically do not provide any additional documents or paperwork with regards to warranty other than the contract for sale, which you’ve had since the time of sale, prior to the installationYou would need contact Carrier for information on your additional system warranty, that you received at no costIf you need any further information you are welcome to contact us to discussThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I want to thank everyone involved throughout this process as I do comprehend the complexities of running a business, while establishing a good rapport with your customersI sincerely appreciate the extension of my labor warranty from Bryant because I have been absolutely pleased with their serviceI apologize for any inconvenience that I may have caused, and thank you again [redacted] ***
This is in response to Revdex.com [redacted] Our records indicate the last time we provided service to [redacted] was months ago She did not indicate in the complaint that the repair did not fix the issue with her system which indicates that our diagnosis was correct Also, considering the length of time since service was provided the warranty for the repair has since expired I want to reiterate that our pricing is not excessive and we are competitively priced in the market However, with an interest in wanting her to be satisfied with our service we would like to offer a refund in the amount of $ We feel this is a more than fair offer for resolution If she accepts the offer we will refund by check which she should receive in approximately - business days Please advise Thank you
This is in response to Revdex.com ID [redacted] Please be advised that when Mr***’s concerns were discussed with him we asked for a copy of the other company’s invoice to verify the findings We also at that time did offer a full refund but wanted to review the documentation first before proceeding After that conversation, we tried to reach Mr [redacted] and left a voice mail to remind him about forwarding the invoice to us To date we have yet to receive a return call or the documentation At this point we have determined that we would offer the refund of $to expedite the resolution Please advise Mr [redacted] of this offer If or when he accepts the offer let us know, then we will gladly proceed with processing the refund Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] It is September 18th and I have still not received the refund
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The very same opinions were regurgitated on this site as were given to me on the phone when I made my initial complaint to Bryant Heating & CoolingThey were unsatisfactory now as they were thenPerhaps if she clicks her heels three times and says, "I work for a reputable company" it will be true
It has been weeks since I accepted the settlement offer of a $refund from Bryant Heating & Cooling I would like to inquire as to when they will follow thru with the settlement agreement? They have not reversed the agreed amount to the credit card that I paid them with Do they have to complete the refund within a specified timeframe? Thank you for your help [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait business days for the business to perform this action Once reimbursement of the $diagnostic fee has been received, I will consider this complaint resolved If timely return of the diagnostic fee is not made, I would like to continue with the complaint Also, as a matter of record I would like to note that the diagnosis I received from the technician was only partially accurate and was very misleading, whether intentional or not As a result, I would just like for the company to make a concerted effort to ensure that their technicians truthfully represent the products and services needed by the customer Regards, [redacted]
This is in response to Revdex.com ID [redacted] We do continually strive to meet and hopefully exceed our customers expectations In reviewing this complaint for resolution, please be advised we did take into consideration for the cost of the parts Ms [redacted] is referring to and offered a substantial price reduction on the purchase of a new system Ms [redacted] accepted the offer for purchase Additionally, records indicate that American Preferred Home Warranty Company compensated for the parts that she is referring to as well Considering the reduction in price for the new system plus the amount the home warranty company compensated, we feel that Ms [redacted] has been more than adequately reimbursedFor further details, Ms [redacted] might consider forwarding to the Revdex.com a copy of our response to the Attorney General dated 4/2/ Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] We have accepted the response from Bryant Heating & Cooling and feel that this is acceptable resolve to rectify the discrepancyThanks
This is in response to Revdex.com ID [redacted] We do apologize for any shortcomings in service that our customer feels occurred We will issue a refund in the amount of $ Please let Ms [redacted] know this information will be forwarded to our accounting department for the refund to be processed The check will mail in approximately business days Thank you
This is in response to Revdex.com ID # [redacted] In reviewing the invoice for this service call (see attachment) we did recommend replacing the unit But, our technician did not include the pricing for replacement on the invoice However, as stated by Mr [redacted] an approximate price for replacement was quoted verbally Repair pricing was included as an option on the invoice if not interested in replacement Repairs can get costly as time goes on Rather than continually sinking money into a unit that has issues we do think that repairing is not always the best option Many times it’s only a band-aid and just a short term fix with the unit continually breaking as parts go bad We diagnosed the unit having multiple issues including problem with the thermostat However, it is the customers decision in the end I believe better communication regarding an estimate for replacement would have been helpful We value the relationships we develop with our customers As a matter of goodwill we are interested in reimbursing Mr [redacted] the $that he paid to have his thermostat replaced We apologize for any lack of communication We will await for your reply Thank you [redacted] Manager Bryant Heating & Cooling
I have reviewed the response made by the business in reference to complaint ID [redacted] .It was not apparent when I spoke on the phone with Bryant that they are bringing in (or suggesting) a more technical person to look at the system from the Manufacturer We have had so many Bryant techs (to include what we were told were 'upper level/more experienced techs' with Bryant and the system is still leaking water In fact, it is STILL leaking water (now) The company that Bryant suggested would be involved in the repair of the damaged dry wall got a "C" rating from Revdex.com So we are not thrilled with using that company for repairing the dry wall once we have the water leak stopped So we agree with having an outside/more technical person coming into our house to see the system If that results in nothing different than what we've been dealing with since May - we will revert back to our request to have this system REMOVED from our house with our money refunded We simply CANNOT have a HVAC system in our house that is not even a year hold LEAKING WATER INSIDE.Regards, [redacted] ***
This is in response to Revdex.com ID [redacted] Please extend our sincere apology for any lack of service and communication on our part while servicing our customer We trust that since the replacement of the new A/C that it has performed proficiently and met their expectations Occasionally situations such as this do occur and while very unfortunate we do stand behind our work and take care of the issues as expeditiously as possible I’m confident that going forward our customer will be pleased not only with the new system but also with our service We will strive to gain their confidence in us We have a great team both in the field and within our office and encourage them to call us anytime they feel service is needed We are anxious to come to a resolution and would like to offer a reimbursement in the amount of $ Also, we recently serviced the furnace last month and trust that it is performing to their satisfaction as well With that in mind we plan to start the effective date of the warranty for the complete system to begin as of our last service date of October 20th, 2015, hoping to regain a fresh start going forward Please let us know if this would be satisfactory for resolution Again, please accept our apologies for any inconvenience our customer experienced Thank you
This is in response to Revdex.com ID [redacted] Please note that we have reached out to Mr [redacted] & are waiting for a return call Our intention is to send a technician out to his home to address the a/c cooling issue along with a supervisor to monitorWe understand his frustration but at the same time we cannot put our technicians in an unsafe environment While there we can discuss and/or answer his questions regarding the contracted work completed thus far We have a sincere interest in finding a resolution to this matter & will reach out to Mr [redacted] again to set up a service call if we don’t receive a return call We will keep you updated Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
This is in response to Revdex.com ID [redacted] First, I sincerely appreciate Mr***’s complimentary positive comments regarding our services in general I apologize for those few instances that our customer service representative’s responses were less than adequate We do take pride in our services and do appreciate feedback when service doesn’t meet the expectations of our customers In reviewing the history on Mr***’s system, I see that we did service the system on multiple occasions as mentioned, with the most recent in July when we did waive the labor fee due to the labor warranty being expired I’m hoping the system is now working to our customer’s expectations At the time that repair was made we thought that we had resolved the issue & felt Mr [redacted] was satisfied with the resolution It is important to us that going forward he regains confidence in the system performance Currently, the labor warranty is expired, but parts warranty is good through 1/10/ I would like to offer an extension on the labor warranty to match the parts warranty by extending it to 1/10/as well It is my hope that our customer will see our sincere attempt to reach an acceptable resolution Again, please accept apologizes for any lack of service and also for the delay in responding Thank you