This is in response to Mr***’s complaint which is Revdex.com ID [redacted] We have tried everything to resolve the numerous issues that Mr [redacted] has raised since the installationWe have gone beyond a reasonable attempt to satisfy the issues even though they extend far beyond the contracted workWe have completed all contracted work at this pointMr [redacted] is clearly not happy with the contracted price and that is the basis of these complaintsHe openly admits he chose us even though we were higher and now he wants us to price matchDuring our last phone conversation Mr [redacted] mocked, laughed and used extreme profanity while we discussed a resolutionAfter that conversation with the Vice President of the company, Bryant Heating & Cooling feels it can no longer service Mr [redacted] while providing its employees with a safe environmentDue to this we notified Mr [redacted] we would no longer be servicing his propertyOur contract is up but we had a labor warranty remaining of years and monthsWe equate a year warranty of $valueThis is the offer to resolve the complaint as we feel returning to the jobsite is not an option following Mr***’s behavior Thank you
This is in response to BBB [redacted] Please be advised that the complaint has been resolved with our customer. Let us know if additional information is needed. Thank you.
This is in response to Revdex.com ID [redacted] Please note that while I have attempted contact by leaving voice mail messages for Mr [redacted] we have not had an opportunity to speak yet regarding the situation Please extend my apologies to him for any lack of service and shortcomings in communication that he felt occurred at the time of service As a matter of good faith & an interest in expressing that we do sincerely value Mr*** as our customer, I would like to refund a portion of what he paid in the amount of $ Services were paid for by credit card I will wait for your response & if this is acceptable to him for resolution we will issue a refund of $through the method paid Thank you
This is in response to Revdex.com ID [redacted] Please note that we have contacted our customer to set up a Quality Audit visit Mrs [redacted] stated that the system is working fine now She will call us back shortly & let us know if still interested in our manager coming to do an inspection We will update as soon as a decision is made Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] They did call me, wanted to send another tech out to recheck the furnace, I told them no, because I just don’t trust them now, told them it is working good nowThey are reimbursing my 60.00, so I’m satisfied [redacted] ***
While on the surface, the offer of two years of free cleanings and inspections seems to be nice, I cannot accept that offer Why would anyone want to do business with a company that allows a technician/salesman to lie in order to install an overpriced furnace and possibly an air conditioning unit? While living, my mother was on a very limited income and had to borrow money from me to pay for large purchases such as a new air conditioning unit A company that attempts to prey on the elderly and does nothing about it when caught red-handed, is a company I cannot do business with, and if nothing else happens on the company's part, I will do all I can to help others learn about their deceptive practices Thank you! [redacted]
This is in response to Revdex.com ID [redacted] The heat pump that our customer purchased is indeed rated up to a seer The factor that comes into play when AHRI rates systems is based off of the performance rating of both the indoor & outdoor unit We give our technicians free rein to determine best equipment combination for the home & the home owner However, as always it is our customer’s decision to select as he or she chooses We did offer another equipment combination when checked by AHRI that would have yielded the desired seer rating We also quoted a more economical system in addition to the system our customer decided to purchase that would have been less expensive but would still heat & cool the home properly A properly designed HVAC system isn’t chosen based upon seer ratings but equipment that would be most desirable to the home comfort profile Seer ratings can be confusing and I apologize for any lack of communication that may have occurred In trying to come to a resolution we would like to offer our customer a $reimbursement which would cover the cost of the Energy Star rebate that was declined Please let us know if this would be would be satisfactory for resolution Again, please accept our apology for any lack of communication on our part Thank you
This is in response to Revdex.com ID [redacted] Please note that we are scheduling an inspection and the permit has been filed We plan to return with the inspector to the job to go over in detail Please let our customer know We will keep the Revdex.com updated Thank you
This is in response to Revdex.com ID [redacted] We do apologize for any shortcomings in communication and service that our customer feels occurred Ms***’s concern was she thought the new unit was too loud We did take the appropriate steps in attempting to address her concern Some modifications were completed, but it did not correct the issue to her satisfaction We also set up an appointment for a Carrier representative to inspect the systemHe determined the unit was operating properly and the sound level was normal With a genuine interest in trying to satisfy our customer we moved the unit around the corner of the home Moving the unit did not correct the issue to her satisfaction So in order to resolve the situation we then moved the unit to the other side of the home requiring us to hire an electrician to run additional wiring and do a complete reinstall of the A/C system Much communication and coordination was involved By moving the system to the other side of the home we were under the impression from Ms [redacted] that this would be sufficient to resolve her complaint We feel that we went beyond what most other companies would have done in an attempt to satisfy our customer Also, I might add that our pricing is competitive in the market and is not out of lineHowever, we are willing to make an additional offer of a $adjustment to their account hopefully to reach a resolution If the offer is accepted our accounting department will initiate the credit through the financial institution in the amount agreed upon & we will consider the issue resolved Thank you
This is in response to Revdex.com ID [redacted] We do strive to continually meet and hopefully exceed our customers’ expectations in all aspects of service including pricing However, there is a cost of doing business Our prices are competitive in the market and generated using flat rate pricing which includes labor, parts and warranty Mr [redacted] part was under warranty & not included in the priceWe do apologize for any shortcomings in communication that our customer feels occurredEven though we consider our pricing in-line we are concerned regarding our customer’s satisfaction We do appreciate his business and are interested in making an adjustment in the amount he paid We would like to offer a $refund which would be credited back to him on his card account We feel this is a very reasonable offer and a sincere attempt for resolution We will await your reply Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***
This is in response to Mr***’s complaint which is Revdex.com ID [redacted] We have tried everything to resolve the numerous issues that Mr [redacted] has raised since the installationWe have gone beyond a reasonable attempt to satisfy the issues even though they extend far beyond the contracted workWe have completed all contracted work at this pointMr [redacted] is clearly not happy with the contracted price and that is the basis of these complaintsHe openly admits he chose us even though we were higher and now he wants us to price matchDuring our last phone conversation Mr [redacted] mocked, laughed and used extreme profanity while we discussed a resolutionAfter that conversation with the Vice President of the company, Bryant Heating & Cooling feels it can no longer service Mr [redacted] while providing its employees with a safe environmentDue to this we notified Mr [redacted] we would no longer be servicing his propertyOur contract is up but we had a labor warranty remaining of years and monthsWe equate a year warranty of $valueThis is the offer to resolve the complaint as we feel returning to the jobsite is not an option following Mr***’s behavior Thank you
This is in response to BBB [redacted] Please be advised that the complaint has been resolved with our customer. Let us know if additional information is needed. Thank you.
This is in response to Revdex.com ID [redacted] Please note that while I have attempted contact by leaving voice mail messages for Mr [redacted] we have not had an opportunity to speak yet regarding the situation Please extend my apologies to him for any lack of service and shortcomings in communication that he felt occurred at the time of service As a matter of good faith & an interest in expressing that we do sincerely value Mr*** as our customer, I would like to refund a portion of what he paid in the amount of $ Services were paid for by credit card I will wait for your response & if this is acceptable to him for resolution we will issue a refund of $through the method paid Thank you
This is in response to Revdex.com ID [redacted] Please note that we have contacted our customer to set up a Quality Audit visit Mrs [redacted] stated that the system is working fine now She will call us back shortly & let us know if still interested in our manager coming to do an inspection We will update as soon as a decision is made Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] They did call me, wanted to send another tech out to recheck the furnace, I told them no, because I just don’t trust them now, told them it is working good nowThey are reimbursing my 60.00, so I’m satisfied [redacted] ***
While on the surface, the offer of two years of free cleanings and inspections seems to be nice, I cannot accept that offer Why would anyone want to do business with a company that allows a technician/salesman to lie in order to install an overpriced furnace and possibly an air conditioning unit? While living, my mother was on a very limited income and had to borrow money from me to pay for large purchases such as a new air conditioning unit A company that attempts to prey on the elderly and does nothing about it when caught red-handed, is a company I cannot do business with, and if nothing else happens on the company's part, I will do all I can to help others learn about their deceptive practices Thank you! [redacted]
This is in response to Revdex.com ID [redacted] The heat pump that our customer purchased is indeed rated up to a seer The factor that comes into play when AHRI rates systems is based off of the performance rating of both the indoor & outdoor unit We give our technicians free rein to determine best equipment combination for the home & the home owner However, as always it is our customer’s decision to select as he or she chooses We did offer another equipment combination when checked by AHRI that would have yielded the desired seer rating We also quoted a more economical system in addition to the system our customer decided to purchase that would have been less expensive but would still heat & cool the home properly A properly designed HVAC system isn’t chosen based upon seer ratings but equipment that would be most desirable to the home comfort profile Seer ratings can be confusing and I apologize for any lack of communication that may have occurred In trying to come to a resolution we would like to offer our customer a $reimbursement which would cover the cost of the Energy Star rebate that was declined Please let us know if this would be would be satisfactory for resolution Again, please accept our apology for any lack of communication on our part Thank you
This is in response to Revdex.com ID [redacted] Please note that we are scheduling an inspection and the permit has been filed We plan to return with the inspector to the job to go over in detail Please let our customer know We will keep the Revdex.com updated Thank you
This is in response to Revdex.com ID [redacted] We do apologize for any shortcomings in communication and service that our customer feels occurred Ms***’s concern was she thought the new unit was too loud We did take the appropriate steps in attempting to address her concern Some modifications were completed, but it did not correct the issue to her satisfaction We also set up an appointment for a Carrier representative to inspect the systemHe determined the unit was operating properly and the sound level was normal With a genuine interest in trying to satisfy our customer we moved the unit around the corner of the home Moving the unit did not correct the issue to her satisfaction So in order to resolve the situation we then moved the unit to the other side of the home requiring us to hire an electrician to run additional wiring and do a complete reinstall of the A/C system Much communication and coordination was involved By moving the system to the other side of the home we were under the impression from Ms [redacted] that this would be sufficient to resolve her complaint We feel that we went beyond what most other companies would have done in an attempt to satisfy our customer Also, I might add that our pricing is competitive in the market and is not out of lineHowever, we are willing to make an additional offer of a $adjustment to their account hopefully to reach a resolution If the offer is accepted our accounting department will initiate the credit through the financial institution in the amount agreed upon & we will consider the issue resolved Thank you
This is in response to Revdex.com ID [redacted] We do strive to continually meet and hopefully exceed our customers’ expectations in all aspects of service including pricing However, there is a cost of doing business Our prices are competitive in the market and generated using flat rate pricing which includes labor, parts and warranty Mr [redacted] part was under warranty & not included in the priceWe do apologize for any shortcomings in communication that our customer feels occurredEven though we consider our pricing in-line we are concerned regarding our customer’s satisfaction We do appreciate his business and are interested in making an adjustment in the amount he paid We would like to offer a $refund which would be credited back to him on his card account We feel this is a very reasonable offer and a sincere attempt for resolution We will await your reply Thank you
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] ***