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County Flooring

959 W Terra Ln, O Fallon, Missouri, United States, 63366-2354

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We had County Flooring install wall to wall Carpet in our basement and a year later install the same carpet on our main level. I complained about a seam like line showing in the basement when it was about 2 years old and it was brushed off like nothing was wrong with it. About 1-2 years ago, these lines starting showing up on the main level as well. At this time, the main level carpet is 5 years old and basement is about 6-7 years old. I started complaining again a count 1-2 years ago. The owner came out and later sent one of his installers out. I never got answers as to why my carpet is doing this. Many calls later, he finally sent a certified inspector out. Dozens of calls later, still no response. I asked owner several times to send me the report and also the receipts from when we purchased. He gives me lots of excused and also accuses my dogs for peeing on the carpet. First of all, my dogs did not pee on carpet, second of all, no dog is talented enough to make perfect pee lines down carpet up to a 10' line. We wanted to best carpet for our family and were told this is top of the line...the best carpet. 5 years later and it looks terrible. It also has starting to separate.

County Flooring Response • Oct 17, 2018

The carpeting has been down since 2012 and 2013; the carpeting wasn't maintained properly. We also have a third party inspector that attests to the fact that this is not a manufacturers' defect. I will send to the Revdex.com email address.

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Address: 959 W Terra Ln, O Fallon, Missouri, United States, 63366-2354

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+1 (636) 379-4193

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