County Waste & Recycling Service, Inc.

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*** *** ***To Whom It May Concern:I'm sending this email, to inform those at County Waste, Clifton Park, New York that your complete disrespect of sending your 'recycling truck fleet' through my neighborhood at 2:a.mthis morning after I nicely asked you not to is not acceptable.I explained to County Waste in my initial/direct email a month ago,that people are ill, families are getting up early for school and work and that your fleet trucks slamming the containers down as they drive up *** *** *** at 2:30,3:and 4:in the morning is inconsiderate to those of us who live there.My email was ignored and I then followwith the Revdex.com only to receive a return email from County Waste, via the Revdex.com, which was untruthful,stating this was a 'one time occurrence.' It is notI have it all documented.I have a sleep disorder, which I have had for the last eight years and I am required to take medication for itThis stemmed from a major surgery I hadA two-part surgery, which I can provide all of the documentation on.When your fleet trucks come through and wake my family up by slamming the gallon containers down on the ground, I am unable to go back to sleepThis is having a negative impact on my health in addition to having negative affects on me driving to work, and my overall work performanceThis is at least the third time within a month and half that your company has made the decision to pitrash in the middle of the night, despite my kind request asking that you don't.It's unfortunate that the weather this winter has been difficult,but your business practice is hurting my health,as I have been up since 2:this morning (having to be to work for 8:a.m.). I do plan on taking this complaint further and contacting an attorney since you have ignored my simple request to pithe trash and recycling during hours,or if need be, pay your employees to piin the eveningCounty Waste has ignored all of my requestsIn addition to that lied and stated you did it only onceDisrespectful, unprofessional and inconsiderate. I appreciate the assistance and quick attention from the Revdex.com in this matter.Sincerely,*** ** ***
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Where is pickup?????? Sat 12/31, 3:PM, still no pickup!!!!!! And also no pickup at *** *** * *** ** ** *** * **, As of 3:pm Saturday! (But County Route ** customers picked up*** Service!! Crappy, monopoly service!!Full refund of last payment

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

*** ***s account was cancelled effective September 30th and we have discontinued to bill her since that date. County Waste containers have were removed earlier today 10/Also, we are currently trying to work on solution to prevent our truck from coming to neighborhood
that early in the morning for garbage collectionWe are very sorry for the inconvenience

I am writing in regards to Ms *** complaint dated 12/7/We have reviewed the notes on the account and do not show a request for cancellationIn September Mrs *** called in to complain that we did not pick up her trashWe service the account in September and October, her account went
back into a suspension status since the last payment on the account was on 8/16/in the amount of $Yes, the containers were removed at a later date, Mrs *** still owes for services rendered in September, October and the cancellation feesAs a company we strive to provide the best Customer Service. We proudly service almost 180,households and enjoy a very positive relationship with our customers. We are sorry that Mrs*** was unsatisfied

After reviewing Ms***'s account, it looks like the $was a late fee that was charged to her account since payment wasn't received until 1/We will be more than happy to reverse those charges. Ms*** will not be receiving any more
statements from County WasteIn addition, we will go ahead and refund $that was paid to the accountAs a company we strive to provide the best Customer Service. We proudly service almost 180,households and enjoy a very positive relationship with our customers. We are sorry that Ms*** was unsatisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I reluctantly accept County Waste answer Only because I have no other choice First of all the person from County Waste acts like they resolved the issue themselves I had to make many phone calls to them and was on hold for very long times No customer should have to make that many phone calls to get you to do your job Your company is incompetent What about all the time I spend trying to get my garbage cans picked up and then trying to get my money back Lets not forget that I already waited weeks to get my money back and now you are asking for me to wait another two weeks It should not take that long to receive a refund The only reason I spoke to a manager was because one of your employees told me that I had to wait another 6-weeks for my money When I asked to speak to a manager I was told they couldn't find one He called back several hours later and then again I spent more time on the phone trying to do YOUR JOB As far as I am concerned I should be getting my entire months payment back for all of the time I spend on the phone with your company So the only reason I am getting my money back at all is because I called and called you other wise I would have never seen a dime

I am writing in response to Mrs*** complaintCounty Waste recognizes that there has been some service issuesWe have a new driver on the route and he has been starting earlier than usual and is still learning the routeMrs*** has already cancelled her account and we have already entered a
work order to have the containers removedWe will be crediting back all of July service in addition to the $In total we will be refunding $The refund process takes a about weeks since the checks are cut through our corporate officeWe do apologize for the inconvenienceCounty Waste services approximately 180,households and we are sorry that Mrs*** was dissatisfiedSincerely County Waste

I am writing in response to Ms*** complaintCounty Waste Recognizes that there has been some service issues in the last couple of weeksWe are in the process of getting these issues taken care ofMs *** account has been cancelled and there is a $balance on the accountThere is a
work order entered to have the container removed as soon as possiblePlease advise Ms., *** to leave the container out at the end of the drive way and we will be out in the next couple of days to retrieve it. County Waste services approximately 180,households and we are sorry that Ms*** was dissatisfied Sincerely County Waste

Revdex.com:I appreciate the response from the Company I will continue to hope that my trash and recycling pickup continue without a hiccup I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

July 23, Revdex.com Att *** Re: *** *** *** I am writing in response to *** *** ***’s complaint dated July 13th ** *** called our office on April 24th to start service at *** * *** *** At that time, the billing address on the account was the same
as the service addressUsually, if the post office is not able to deliver mail at a specific address the mail will be returned to County Waste, we have no record of unreturned mail** ***’s account has been updated and she should be receiving mail from us with no issuesWe do show that the balance on the account was paid in full** *** should have received a pick up on Tuesday 7/14, we apologize that the pick up didn’t happenWe will apply a credit of $which will cover the pick up that didn’t happen on Thursday July 9thAt this time of the year we usually face a very high call volume, if ** *** doesn’t want to wait in the Queue to speak with a representative she could dial ###-###-#### to reach a live person immediatelyAs a company we strive to provide the best Customer Service. We proudly service almost 180,households and enjoy a very positive relationship with our customers. We are sorry that *** *** was unsatisfied. Respectfully, Rohannah A*** Customer Service Manager County Waste & Recycling

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable, because I discontinued your service, however, I do have to say that the service you provided was unsatisfactory
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. County Waste states that February 7, was a 'one time' occurrence but that unfortunately is not the truth, they had picked up the trash and recycling prior to February 7, even earlier at 3:in the morning. I know this, because it wakes up the entire household.On a positive note, I am pleased as the last two weeks, the County Waste trucks have been coming later in the morning which is helpful to everyone in the neighborhood. I have been in touch with those that live on our street and they agree. I ask that County Waste continue to respect the elders, young families, and those that are ill on *** ** ** *** and continue to pias they have been the last two weeks (February 28th and 21st). It's unfortunate that we are experiencing a lot of inclement weather this winter, but 3:30-4:a.misn't acceptableThe residents appreciate you picking up the trash and recycle cans later as you have been the last two weeks. Thank you
Regards,
*** ***

I am writing in response to Mrs*** complaintCounty Waste & Recycling picks up trash and recycling on Wednesday's in the Troy areaWe fleet tracked our trucks and both trash and trucks are in the area between 6am & 6:30amOn February 7th the Capital District was expecting a snow
storm to start right around mid morningSince trash needed to get picked up we asked the Town and villages to start our routes early that morningOur trucks were indeed through the area between 3:30am -4:40am but this was just a one time occurrenceWe apologize for the inconvenience

I am writing in response to Mr ***'s complaintOur operations team spoke to Mr *** and also spoke to officer from the Town Of ***Our drivers are aware of the noise ordinanceOur trucks have been going through the neighborhood between & 6:30amThis issue has been
resolved thanks County Waste

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,*** ***

I am writing in response to Ms***'s complaintMs *** cancelled her account on 3/We attempted to retrieve the containers on 4/& 4/but the containers were not outWe will attempt once again next week to retrieve them, in the meantime we will credit the container charges on
the account and recall from the collection agencyThis hasn't affected Ms***'s credit in anywayCounty Waste services approximately 180,households and we are sorry that Ms*** was dissatisfiedSincerely County Waste

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This service was not provided for the full month of July nor AugustHow can I possibly owe for a service I did NOT receive? By their own admission I was billed through August and my service was suspended in July!!! Furthermore, all equipment has NOT been picked up as the actual trash container is still in my yardYou can harass me for money I don't owe, but can't be bothered to leave a message on when you'll pick up your equipmentI will note that someone came on my property without my knowledge or permission and removed the recycling container which was emptyIf you'll kindly advise when you'll return to get the trash container, I will be sure and leave it at the end of the drivewayAs previously stated, I will not be paying any additional monies as service was NOT provided.
Regards,
*** ***

August 13, 2015, Revdex.com Bryant Woods South Amherst, NY Re: *** *** *** * *** * *** Dear *** ***: I am writing in response to *** *** *** complaint dated August 4th County Waste is aware of the multiple service issues that have been
happeningWe are in the process of finding a solution that way customers like *** *** will not miss their pick upI do see that we have applied a week credit on *** *** account in the amount of $The balance on her account is $28.48.As a company we strive to provide the best Customer Service. We proudly service almost 180,households and enjoy a very positive relationship with our customers. We are sorry that *** *** was unsatisfied. Respectfully, Rohannah A*** Customer Service Manager County Waste & Recycling

Revdex.com:Actually no one from the business has contacted me! I’m the only person that has reached out on multiple occasions.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***