County Waste & Recycling Service, Inc.

I am writing in response to Ms ***'s complaintAfter reviewing her account, we have credited all charges and recalled her file from the collection agencyThe trash containers are scheduled to be removed on 10/3, please advise Ms *** to leave the carts at the end of
driveway.County Waste services over 180,homes and is sorry that Mrs *** was dissatisfied Sincerely County Waste

I am writing in response to *** *** complaint dated 4/A refund check in the amount of $was sent to Mrs ***We checked our system and it seems as though Mrs *** didn't cash that check yetIf for some reason Mrs *** did not receive the check, we strongly suggest that
Mrs *** contact our office at *** As a company we strive to provide the best Customer Service. We proudly service almost 180,households and enjoy a very positive relationship with our customers. We are sorry that Mrs*** was unsatisfied. Sincerely County Waste

I have had numerous phone calls, correspondence with this company and have had billing issues which they fail to recognizethey keep billing me for services in a month they did not performNow they are trying to send me to a collection agencyPlease help.to have the amount they are billing for taken off my bill and to thwart further collection and sending this to a credit agency

Mr*** contacted County waste on November 7th to let us know that we haven't picked up his trash on Friday November 4th which was his regular pick up dayAt that time the representative offered to send a truck back out to pick up both trash and recycling in addition to a service
creditThe truck did pick up on 11/9 and a credit was issuedA full credit was not issued due to the fact that we did returnDue to the inconvenience we will go ahead and issue a full week credit of $As a company we strive to provide the best Customer ServiceWe proudly service almost 180,households and enjoy a very positive relationship with our customersWe are sorry that Mr *** was unsatisfiedthanksCounty Waste

this complaint was already responded to

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** *** I have reservations in regard to their actually sending me a check in light of their past business proformance, and would like to keep this case open until I receive a check from them

August 13, 2015 Revdex.com Bryant Woods South Amherst, NY Re: *** *** *** * *** * *** Dear *** *** I am writing in response to *** *** *** complaint dated August 10th *** *** account is cancelled and we are in the process of
refunding her moneyShe spoke to the office manager on 8/and he advised that we will be refunding $and *** *** should be receiving the check by 8/As a company we strive to provide the best Customer Service. We proudly service almost 180,households and enjoy a very positive relationship with our customers. We are sorry that *** *** was unsatisfied. Respectfully, Rohannah A*** Customer Service Manager County Waste & Recycling

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.County waste has again failed and refused to pickup on two subsequent occasions: February and March 3. We demand two additional weeks credit for these two additional non-pickups, and we want this credit reflected before County Waste issues the next invoice, covering April to June !!Furthermore we paid for the January to March invoice already, and we deducted one weeks non-service for the non-pickup on January However, County Waste issued an overdue notice, saying that the amount we deducted for Jan non-pickup is still due! Why did we get this overdue notice, when Rohannah answered you that they would issue one week credit ? They have not issued this credit yet !!Regards,*** ***

I am writing in response to Mrs*** complaintAfter reviewing her account, this account was closed and all charges were creditedThere is a $balance due at this timeWe apologize for the inconvenienceCounty Waste services approximately 180,households and we are sorry that Mr
*** was dissatisfiedSincerely County Waste

I am writing in reference Mr*** complaint dated 9/We have looked into the situation and figured that we had a couple of sub drivers that picked up the route that Mr*** is onOur operations supervisor spoke to our drivers to make sure that both trash and recycling are picked up each
week on a FridayFor the inconvenience we will be issuing a week credit on Mr*** accountAs a company we strive to provide the best Customer Service. We proudly service almost 180,households and enjoy a very positive relationship with our customers. We are sorry that Mr*** was unsatisfied

Mrs*** relocated and opened her new account on April 11th 2016, at that time a new account number was generated for herWe do apologize that Mrs*** was not informed of her new account numberA payment of $and $was received on 5/& 6/using the old account
and posted to the old accountThis is reason why Mrs*** was receiving collection callsAfter the payment of $was received, that left a credit on the old accountWe moved that credit over to the new account which was posted to the existing balanceThere is $balance on the account at *** *** *** *** *** *** ***The balance on the account at *** *** *** *** *** ** *** is $County Waste services approximately 180,households and we are sorry that Mrs*** was dissatisfiedSincerely County Waste

I am writing is response to Miss*** *** complaintMrs *** cancelled her account effective 7/We recognize there has been service issues and we apologize for that
We have closed Miss *** account and credited all chargesWe are running behind on cart removals, we have a plan in place to remove the container the week of 8/County Waste services approximately 180,households and we are sorry that Miss *** was dissatisfied Sincerely County Waste Tell us why here

Revdex.com:
Once I was able to obtain a company contact this matter was handled very professionallyI am very pleased with the outcome to the point where I would do business with this company in the future.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do disagree that the "5th week" in the month is some sort of freebie that we should be somehow grateful forWe signed up for the service of WEEKLY PICKUPThey did not provide the service that we signed up for
Regards,
*** ***

County Waste has not credited me at all. There is an outstanding balance on my account of $17.96, this is the amount that they should be crediting for the times that they did not pick up my trash, once this past winter and again Memorial Day week of

Re: *** *** *** I am writing in response to Mr*** *** complaint dated 11/18/After reviewing Mr*** account, it looks like the Credit Card that Mr*** used for his automated payments were being rejectedThe credit card ending in *** that was used to make one time
payments was processed successfullyMr *** cancelled his account, and there is a zero balance.As a company we strive to provide the best Customer Service. We proudly service almost 180,households and enjoy a very positive relationship with our customers. We are sorry that Mr*** was unsatisfied. Respectfully,County Waste & Recycling

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. Although their representative, ***, did tell us on 7/that we would be issued a two-week credit of 14.24, that credit has not yet shown up on our bill. On August 3rd when we received a bill for the full amount, we called County Waste again and spoke with ***. *** told us she saw that there was a record of the credit and that we should ignore the bill. Further,, to add insult to injury, we are now receiving robocalls telling us that we are past due on our bill ( one was received as recently as 8/14). We are not!
Also, on August 3rd, when we were scheduled to have our trash pick up, no pick up occurred. On Tuesday, 8/4, we called County Waste again to inform them that our trash had not been picked up on time yet again. It was finally picked up later that day. This is the day (8/4) we contacted Revdex.com
We did have one on-time pi(8/10), and hopefully this will continue. However, as already stated, we have yet to have the credit of $acknowledge on our bill, and we are receiving harassing phone calls saying we are overdue.Regards,*** ***

County waste has refunded me for two months services which is what I was expecting

Hi ***, I am writing in response to *** *** ***'s rejection to case number ***The office was unaware that only the recycling container was removed and not the trash containerPlease have *** *** place the container out on Sunday night and we will be there on Monday to complete the removalAlso, with regards to the billing County Waste is willing to credit all of August Services and will one week in July since *** ***'s account was suspended on 7/which means she received pick ups in the month of JulyWith that being said, *** *** balance on this account is $This account was already sent to a collections company, but has not being reported to the credit bureauIf *** *** makes a payment as soon as possible we will be more than happy to retract her account from collections Thank you!