Courier Journal

Mrs[redacted] account has been cleared and she will not recieve any other billing We apologize for any frustration this has caused Mrs [redacted]

The district manager has spoken to the carrier to emphazie the importance of delivering by the delivery deadline times He has also contacted Mrs [redacted] and spoke to her about getting this issue resolved

Upon further review of the entries for the refund, one was the refund request and one was the actual refund In an additioan to the refund requested, another refund request for has been submitted We apologize for the lack of communication between customer service to the field staff regarding any return calls that were supposed to be made The reason the complaint is just now being answered is because the Revdex.com just sent the complaint on Monday, March 16, 20**

Mrs [redacted] subscribed to the Sunday/Holiday service at a rate of per month The service was scheduled to start 11/2/ In November there is an extra charge for the Thanksgiving paper which increased her subscription rate for November A refund of was issued when Ms [redacted] cancelled her service Another refund of was issued for the Thanksgiving charge I will request an addtional refund of for a total refund of I apologize for any confussion the November billing created

Better Business Bureau: I reviewed this response from the Courier Journal forwarded by you: Mr [redacted] s account was cancelled on 2/22/** The ezpay method of payment has been cancelledMr [redacted] should have by now received $in refunds An addtional refund of $is being processed to make the total refund for the months of Jan and Feb $ I conditionally accept this response to my complaint ID [redacted] , if you will review the following: On February 24, 20**, I received a credit of $ As of this date, March 20, 20**, I have not received, as they say, $ I will wait for the additional credits of $and $ Will the business please see that I am indeed issued the total credit they claim they have issued, or I will file another complaint Will the business please apologize for their terrible communication, and explain why phone replies that were promised to me were never made, and e-mail replies took a week or never occurred Can the Revdex.com or the business explain why I have only seven days to respond to your forwarded response, when it has been days since my complaint was filed with the Revdex.com? Why am I allowed less time in this process (not that I desire it to drag out)? I will wait for the Courier-Journal to perform this action and, if it does, will consider this complaint resolved Please note the Courier Journal has promised, as forwarded by you, the Revdex.com, a total refund of $31.06, and as of this date, March 20, 20**, I have only received a refund of $Regards, [redacted]  

Mr [redacted] s account was cancelled on 2/22/** The ezpay method of payment has been cancelledMr [redacted] should have by now received $in refunds An addtional refund of $is being processed to make the total refund for the months of Jan and Feb $

Mr [redacted] did not mention in his 1st complaint that he was missed the whole month of March He just stated that he expected compensation for any papers that were not delivered I can only go by the stop date in the system His service stopped 3/thru 3/ Since Mr [redacted] pays in arrear, he has not paid for the month of March yet I cannot issue a refund, but I will remove any charges for the month of March from his account

Mr [redacted] did not get the 50% off special for the full months He was billed $in July, $for the special he was on for 7/- 7/plus a small balance of $that was on his account from his previous subscription He was billed for the special rate of $7.50, plus tax for $in August In September the system flipped the rate to full rate too soon in error and Mr [redacted] was billed $22.26, more than the special A refund of $was processed when Mr[redacted] cancelled his subscription on 9/ An additional refund of $is being processed, with our apologies for the error Mr [redacted] 's refunds will total $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
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Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
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Mr***'s account was stopped on 3/20/due to non-payment. Our policy is to pay in advance, but Mr*** chooses to pay in arrears. Before Mr***'s payment is received another billing has been run and mailed making his account a month 1/in arrears.
There is a notation on his account where a customer service representative tried to explain this to Mr***, but he refuses to pay in advance resulting in his account always being in the arrears. Mr*** was not charged for any papers (3/- 3/25) once the account was stopped so there will be no need for compensation for papers not delivered. Even though his account is still in arrears it has been restarted for Thursday 3/26. Mr *** will always run the risk of being stopped for non-pay if he contiunes to pay in arrears

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

After speaking to Mrs*** it sounds as if the salesperson did not explain the offer clearly. Mrs*** was given a $premium and the service was $per month for months. Since the salesperson was not clear in explaining the offer we will honor the months for the price
of $13.00. Mrs*** was charged and we are refunding $
*** ***
*** *** *** **
Gannett Publishing Service
WBroadway
PO Box
Louisville, KY 40201-

Revdex.com:This is the most recent communication from the business on March 24, 20**: "Upon further review of the entries for the refund, one was the refund request and one was the actual refund. In an additioan to the refund requested, another refund request for has been submitted. We apologize for the lack of communication between customer service to the field staff regarding any return calls that were supposed to be made. The reason the complaint is just now being answered is because the Revdex.com just sent the complaint on Monday, March 16, 20**." They state the refund requested was $6.38. I requested a refund for what I paid for my subscription for the months of January and February. This is approximately 30.00, not $6.38. One credit to my checking account has been made as I stated before, of $12.34. There has been no credit issued for $as of today, March 26, 20**. The business should be accurate in their statements. I will forego the request for the full cost of my subscription for the months of January and February if the stated $credit actually appears in my bank account. I would also like to suggest for the business some changes in their operation:1. If you promise a customer a phone call or email, that you carry through with that communication promtly. Presently, those promises are made and either do not occur or do not occur in a timely manner. 2. Provide a way for customers to end their subscription on line. Presently there is no way for a customer to end a subscription by accessing their account on line.3. For customers subscribing to the print edition, if there is a missed delivery, credit the customer the amount the customer paid for the edition. Presently according to your phone and chat representatives, your "business model" is to only credit the customer for your cost of the paper, which seems to be about cents for a Sunday paper. For a customer who subscribed to receive the print edition, not crediting the loss to them amounts to robberyIf the credit the business stated I should be receiving does not appear in my account within a reasonable time (let's say approximately one week from today), I will forward an account of the objectionable business practices to the Office of the Kentucky Attorney General *** ***
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The district manager met and delivered a paper box to Mrs***’s Wednesday afternoon 4/29. He apologized for the length of time it took to get her a paper box. He also gave Mrs***’s his direct number for her to call him if there is a need in the future. The district
manager and Mrs***’s spoke about minutes and at the end of that meeting Mrs***’s was very pleased

The confusion with the *** and the reason the service did not start was that Mr*** had not yet redeemed his ***. When he emailed The Courier-Journal about his account he used his daughters email. The operator looked up the email address he used and responded that the
account had been started, (not knowing that the email Mr*** was using was his daughters email). His daughter also ordered a *** which was redeemed. Mr*** sent another email on 1/4, from his daughters email account, with an attachement of the printed sheet from *** that had his infomation on it. As soon as the operator received this email the subscription was started. Mr***'s subscription started January 11th on the special *** rate

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I paid for the whole month of March and would like to be refunded for the days they didn't deliver a paper.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Newspaper was initially supposed to be cancelled on Jan 1 or 2nd.  That was my first call to customer service.  I would like to have a paid in full bill in writing to clear my account.
Regards,
[redacted]