Courier Journal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me in addition to receiving the gift card I was promised. The payment will be available on the card I gave after midnight on 5/30/15  when they do their updating of payments. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted]s account was cancelled on 2/22/**.  The ezpay method of payment has been cancelled. Mr. [redacted] should have by now received $24.68 in refunds.  An addtional refund of $6.38 is being processed to make the total refund for the months of Jan and Feb $31.06.

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The Customer Service Supervisor spoke to our customer and informed him of his $26.00 rate.  A $21.00 credit was also placed on the account as his neighbor was offered 19.50, explained that this was out of process.      Customer was very passionate about delivery and...

local coverage, specifically [redacted] and High School sports.  Asked about his feedback on our High School Sports awards.  He stated he enjoyed the articles, but would appreciate more game coverage.  He was concerned about delays in print.  The digital product was reviewed in detail and the delayed coverage due to print could be resolved there.  He reviewed that the coverage he wanted would not ([redacted].)

Customer subscribed to Wed-Sun at 13.00 plus tax per month.  Service started 10/30.  Charges were for 10/30, 10/31 and the month of November.  There is an additional charge (2.40) for the Thanksgiving paper. Total charge for 10/30 thru 11/30 is 17.47.  A refund of 12.30 was...

entered 11/6.  Customer should have her refund in 7-10 business days.

After reviewing the account, the special does state that after the promotional period ends, the Full Access subscription will continue and be billed monthly at the then regular rate unless The Courier-Journal is notified.  Even though Mr. [redacted] stated three calls were made to cancel service,...

there is no record of any calls placed on this account to cancel service.   In good faith The Courier-Journal will clear the account balance.

The bill the customer received was charges for services received prior to the cancellation on 2/6/18.   The tax charge is a legitimate charge.  Subscriptions have been charged tax since 2013.

Mr. [redacted] cancelled his service online in November 2014.  He did not enter a permanent stop.  He entered a vacation stop with a restart date for service effective 4/12/15.  When a subscriber enters a vacation stop, the delivery fee for the newspaper is stopped and the...

content charge continues as subscriber's continue to have full access to our news and information through the web, the e-newspaper and all tablet and mobile apps.  We handled the account according to the information entered online.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Gannett reached out to Mr. [redacted] with an offer of settlement, the offer was rejected. Gannet will continue to work toward a resolve.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] 
As of today Jan 19 I continue to receive the newspaper?

The customers service started on 10/22/17.  Customer reported a missed delivery on 10/29, requested credit for that missed paper.  There were no other calls made on this account until 12/2/17, when customer called to cancel. Her refund was denied due to no calls reporting service had not started prior to call on 12/2.  Customer disputed the 21.19 charge with her bank and the bank took it back on December 27th..  [redacted] finance spoke with the bank and they determined that the customer did owe the 21.19 and the bank gave it back on January 27th.  The 6.58 refund did not go through, that charge is what was owed for November.  The customers bank has all the documentation of what transpired about the dispute.

Revdex.com:
The rep called me the day of my complaint and said she would refund me $15.91 for my January subscription already paid and then cancel my subscription.  I have not received the money back into my bank account yet, and my courier journal account still shows my subscription as active.  I have given it 2 business days to show in my account, please advise on why this has not her returned. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]

The "SPORTS ON AIR" has not been discontinued.  We moved it to the "SCORECARD" page, which is usually toward the back of the sports section.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I Jane not received my puzzle book nor has my apt no [redacted] appeared on the sleeve of the paper
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted] is correct, her agreed amount for the 4 Sunday papers per week @ 26 weeks is $104.00.  This was to be taken out as a onetime payment, which is indicated on her order form where is shows “total paid” $104.00.  This was explained at the show.  At the end of the special, Ms....

[redacted]’s account will auto-renew for another 26 weeks for $26.00 per subscription(4x $26.00=$104) after the 26 weeks, if Ms. [redacted] chooses to continue the service and she choose ez-pay, then her credit card or bank account would be charge on the 3rd of every.  Nowhere on the order form did it say she would be charged $17.32 a month for 6 months.  When we tried to process the $104.00, the payment was declined.  When the payment was declined the system automatically changed her account to printed bill and her credit card information was deleted. 
 
To remain on the special Ms. [redacted] will have to supply valid payment information for the onetime payment of $104.00.
 
Attached is Ms. [redacted]’s sign order form with details of the offer.
 
With regard to the gift card, all customers were told at the show that they would receive an email within a week of their paper starting with instructions on how to redeem their gift card.  That email was sent last week.  We have checked and Ms. [redacted] was on the email list.  The sales manager will have his team resend the email.
 
Ms. [redacted] stated that she did not get a [redacted] ad Sunday 5/17.  The advertisers choose what areas (zip codes) they want their ads in.  [redacted] County) was not one of the areas [redacted] purchased.

There is confussion on the offer.  The offer is 10.00 per month for 3 months (plus tax) makes the cost 10.60.  Ms. [redacted] cancelled her service on 3/1.  At that time a refund of 10.60 was processed.