Courier Journal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to c[redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]The popup advertisement in question had two x's. One was hidden within the picture and the other did not function at all. The intent was obviously to frustrate a user into responding to the survey to drive revenue. Some of these types of ads also download data onto a computer when interacted with and I have coworkers who have been infected with viruses through ads from the [redacted], same parent, different sub entity. The business did not address the complaint and did not promise to enforce better policy. Totally unacceptable response. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We appreciate you sharing your recent experience.  Our goal is to give our subscribers a good user experience when consuming our content online.  It sounds as if you were unable to locate the “x” to close out an advertisement or video.  There is really not a way to eliminate some of...

the high impact advertising units on our site.  They are designed, however, for the user to “x” out of the advertisement to make it as non-intrusive as possible.  On occasion, we will also ask a few survey questions when the user initially comes to our online content so we can better understand our subscribers and continue to deliver relevant content as well.  Again, we apologize for your recent user experience and our hope is to delight you with rich, useful content along with an engaging user experience.

Mr. [redacted] did not mention in his 1st complaint that he was missed the whole month of March.  He just stated that he expected compensation for any papers that were not delivered.  I can only go by the stop date in the system.  His service stopped 3/20 thru 3/25.  Since Mr. [redacted] pays in arrear, he has not paid for the month of March yet.  I cannot issue a refund, but I will remove any charges for the month of March from his account.

I contacted the customer about cancelling his service and the issues he had in contacting someone in the customer service center department.  I explained some of the issues with the long wait times in customer service.  I also forwarded the complaint to the customer service supervisor to...

look into.  The customer did not want to cancel the service, just change the service to Sunday only.  The account has been updated to Sunday only.

In looking at the account, there were 2 calls reporting service had not started.  Refund of 27.88 will be processed.

The district manager has contacted Mr. [redacted] concerning his delivery issues.  The issues have been resolved and Mr. [redacted] is getting his newspaper delivered again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

When a vacation is entered and before final processing the following information is displayed for the customer: "During you vacation hold, your full access subscription will continue, and the regular credit attributed to providing home delivery of the print edition will be applied to your account.  You will continue to have full access to our news and information through the web, the e-newspaper and all tablet and mobile apps". Because of this access accounts are still charged during vacation periods.  If the carrier did not deliver the paper after the restart date in April, I can refund April, May and June payments.

Mrs.[redacted] account has been cleared and she will not recieve any other billing.  We apologize for any frustration this has caused Mrs. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
 
[redacted]  
 
 When I ordered the paper there was no mention of extra charge for thanksgiving paper. I was told to write my check out for a lesser amount. And a larger amount was taken out. I would appreciate the total refund. What I don't appreciate is being lied to for me to order their paper. To resolve this the rest of my refund and apologize for the wrong doing.

The district manager has spoken to the carrier to emphazie the importance of delivering by the delivery deadline times.   He has also contacted Mrs. [redacted] and spoke to her about getting this issue resolved.

Revdex.com:This is a fraduent charge I cancelled the sane day. I enailed you ni response. I called no answers. So I went to my credit card. They told me to contact you. I documents and email. This is the reason I cancelled service's in thr first place. I got 2 newspapers. I shouldn't ave  to be on hold 2 hours to report not getting a paper. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]

Although customer states she ordered the paper at a kiosk on July 22nd and the order was back dated to an earlier date, it not possible.  A back date cannot be entered for a subscription, only future dates can be entered. In looking at the account the start date that the operator gave the...

customer was from 2014 not 2016.  I called the customer to verify that the amount paid was 23.57 and not 26.00.  It was confirmed that it was 23.57.  A refund of 23.57 was processed on 7/30.  I let the customer know that she should receive the refund in 5 - 10 business days, not 3.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I believe my original rate (W-Sun) was ~$18.  When I called to inquire about increasing to daily delivery, I was told by the customer service agent that she had a deal she could give me that would actually *lower* my rate, even though I was increasing the number of days.  I accepted the rate.  (I probably would *not* have accepted it had I known that I would be charged the full rate.)  I should never have let the issue slide for so long, but it just didn't seem worth it to complain, because I figured I wouldn't get anywhere.  Then the rate increased again.  THEN, I get no papers.  I do not recall the last week when  I got a paper every day.  I don't know if it has *ever* happened.  Again, our current regular delivery people are awesome.  They always notify their customers when there is an issue, and they work hard to do the right thing.  (The previous delivery person was not so great.)  The primary problems here are the C-J's production issues, and the fact that I was quoted a much lower rate.  To me, it's a total bait-and-switch issue.  I have paid ~$300 more than I *should* have paid over the course of the year, and I often don't even get the product for which I have paid.I will be happy to call the C-J to discuss a resolution.  Please let me know who I should contact (including their direct extension).
Regards,
[redacted]

Better...

Business Bureau:
I reviewed this response from the Courier Journal forwarded by you:  Mr. [redacted]s account was cancelled on 2/22/**.  The ezpay method of payment has been cancelled. Mr. [redacted] should have by now received $24.68 in refunds.  An addtional refund of $6.38 is being processed to make the total refund for the months of Jan and Feb $31.06. 
I conditionally accept this response to my complaint ID [redacted], if you will review the following:
On February 24, 20**, I received a credit of $12.34.  As of this date, March 20, 20**, I have not received, as they say, $24.38.  I will wait for the additional credits of $12.34 and $6.38.  Will the business please see that I am indeed issued the total credit they claim they have issued, or I will file another complaint.  Will the business please apologize for their terrible communication, and explain why phone replies that were promised to me were never made, and e-mail replies took a week or never occurred.  Can the Revdex.com or the business explain why I have only seven days to respond to your forwarded response, when it has been 32 days since my complaint was filed with the Revdex.com?  Why am I allowed less time in this process (not that I desire it to drag out)?
I will wait for the Courier-Journal to perform this action and, if it does, will consider this complaint resolved.  Please note the Courier Journal has promised, as forwarded by you, the Revdex.com, a total refund of $31.06, and as of this date, March 20, 20**, I have only received a refund of $12.34.
Regards,
[redacted]
 
 
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Better Business...

Bureau:
I got a letter saying they reversed the credit cause you sent information to them saying the account was valid I haven't received any money back
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No stop deliver was entered. The CJ failed to respond to numerous calls and emails. Only after waiting for an hour on the phone and being cut off once by customer service did I get through to a service person who insisted that we had ordered a cut off. After telling the person 3 or 4 times that I just wanted the paper delivered he said he'd remove the service cut off. The person acted like somebody else was talking to him in the office because I had to tell him everything I said two or three times. 
Regards,
[redacted]

[redacted] 
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]