Courtyard Boulder Louisville

Dear Mr [redacted] ***, Greetings! Thank you for taking the time to bring your concerns to our attentionBelow is the report of your royaltiesThese covers from both Online Resellers and Online Bookstore Purchase Date Book Title Format List Price Quantity Royalty Territory September-REBOOTING and REVIVAL our Republic Paperback $$US October-REBOOTING and REVIVAL our Republic Paperback $$US November-REBOOTING and REVIVAL our Republic Paperback $$US May-REBOOTING and REVIVAL our Republic Paperback $$US We would also like to inform you that BookVenture pays royalties quarterlyPayments will only be made in those quarters in which the amount due to you totals at least $Unpaid amounts due will accrue until the next quarter in which the amount due is at least $However, if the amount due still doesn't reach $on the third quarter, payment will be releasedPayment will be in the form you select when you register for the Service, or as subsequently updated as permitted by the ServiceThe company reserves the right to adjust/modify the Pricing and Payment Terms at any given time We hope this meets your concern which will provide a basis for continuing our services with youShould you have more concerns, please feel free to contact usThank you Sincerely yours, [redacted] ***

Dear Ms [redacted] ***,Greetings!Thank you for taking the time to bring your concerns to our attention.Our marketing consultant is trying to reach you at your phone number given, however there was no answer We take great care to ensure that important matters such as this are properly manageThis will undergo series of investigations to properly meet your desired settlementThe investigation will include review of your records and interviewing of all staff involved in your careWe welcome all feedback as this provides us with a valuable insight into our servicesShould you need any further clarification, please do not hesitate to contact us at our toll free number + [redacted] with my extension or email me at [redacted] @bookventure.com Thank you.Sincerely yours, [redacted] ***

Dear Mr [redacted] ***, Good day! We have already sent a request to remove and stop the distribution of the book "Power of the Swords" from Amazon and Barnes and Noble bookstores Should you have any further concerns, please do not hesitate to contact us at [redacted] *** ***Thank you Sincerely yours, [redacted] ***

[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:]You guys drive me nut you have not called my phoneDon't tell me you haveYou keep responding using the same excuseThis is bull crap we know about the paymentsFunny things is we have NEVER gotten one payment from you guysSo what do you have to say about that? I don't care about your payment schedule we want what we are owed and we would like you to send it nowSTOP THE SELLING OF HIS BOOK EVERYWHERE AND GIVE US WHAT IS RIGHTFULLY HISThat is all we ask Regards, [redacted] ***

Hi Mr [redacted] , Good day! We already sent check to [redacted] for her royalties Thank you

We will be processing the request of [redacted] ***

Dear Ms [redacted] ***, Greetings! Thank you for taking the time communicating with usWe have our desire to address your concernOur marketing consultant have been trying to reach you several timesAnd fortunately this time he was able to speak with you on the progress of your book and provided you the updatesI hope that we have been able to fully address all your concernsIf you have any queries arising from the above then please feel free to contact me at [redacted] ext *** or email me at [redacted] .Sincerely yours, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your accep***ce of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear Mr [redacted] ,Greetings!Thank you for bringing up this concernWe take great care to ensure that important matters such as this are properly managedWe would like to make it known that Book Venture Publishing is legitimate, it has been in the business for years, it has started on the 1st of December of in Ishpeming, Michigan.It is apparent that our headquarter has been owned by the bank in which we have rented for yearsWe would like to inform you that our company is growing and we are currently in the process of moving to another businesss location to accomodate additional staff to better serve youWe look forward to continue doing business with you to the best of our abilities [redacted] your is Bookventure's Marketing Consultant will contact you to best assist youMay you please be informed that our consultants are not in the office all the time due to their demand of work such as travelling to another location for Book fair and other marketing services that needs their presence.I hope that we have been able to fully address all your concerns We really appreciate your cooperation in this regardIf you have any queries arising from the above then please do not hesitate to contact at [redacted] ext [redacted] or email me at [redacted] @bookventure.com.Sincerely yours, [redacted] ***

Dear Mrs [redacted] ***, Greetings! Thank you for your responseOur fulfillment officer (book order specialist) have been trying to reach you several times at your phone number given, however there was no answer, and so we left voicemails We understand how you feel and we respect your decisionWe have already provided necessary documents on how the royalty works wherein BookVenture pays royalties quarterlyPayments will only be made in those quarters in which the amount due to you totals at least $Unpaid amounts due will accrue until the next quarter in which the amount due is at least $However, if the amount due still doesn't reach $on the third quarter, payment will be releasedPayment will be in the form you select when you register for the Service, or as subsequently updated as permitted by the ServiceThe company reserves the right to adjust/modify the Pricing and Payment Terms at any given timeWe have sent you the royalty report that covers from both Online Resellers and Online Bookstore through attachmentsOur fulfillment officer have explained it to your son Mr [redacted] wherein he have stated on the mail last October 27, "I have finally received answers regarding how the royalties work, and I understand what my total isYou can send the paycheck to..." Basically everything is already on the agreement you have signedI hope that explains everything, if you do have more concerns please contact us on our direct extension [redacted] at our phone number + [redacted] or email us directly at j***@bookventure.comThank you Sincerely yours, [redacted] ***

Dear [redacted] ,Greetings!Thank you for bringing up this concernWe take great care to ensure that important matters such as this are properly managedWe would like to make it known that Book Venture Publishing is legitimate, it has been in the business for years, it has started on the 1st of December of in Ishpeming, Michigan.We would like to inform you that we have published hundreds of books, our company is growing and we look forward to continue doing business with you to the best of our abilitiesI hope that we have been able to fully address all your concernsWe really appreciate your cooperation in this regardIf you have any queries arising from the above then please do not hesitate to contact at + [redacted] Sincerely yours, [redacted] ***

Dear Ms [redacted] ***,Greetings!An investigation of your concerns included review of your records and interviewing of all staff involved in your care has been undertaken and the outcome has been shared that your book is already in copy editing department.We have already processed your refund request.Although as per policy, the author is entitled to a full refund of a maximum of $administrative fee if the company committed a breach of contractThis is to cover the scost incurred by the authorHowever, only 50% refund of the purchase price will be provided to the author if the agreement was terminated after the author submitted the manuscript but prior to the beginning of the interior designFinally, the author will only receive 25% refund of the purchase price if the agreement was terminated after the start of the interior design but prior to completion of the Digital Preview approval form.The author’s right to claim a refund will be forfeited if he/she failed to provide materials necessary in publishing his/her book before six months have elapsed from the date of the service orderAlso, refund fees related to pre-and post-publication services namely, copyediting, books sales, and corrections will not be provided by the companyMoreover, the company does not offer refund to the publication of second and later editions of the author’s bookA refund is also not provided when the company terminates publications of the author’s work due to breach of contract committed by the author.We hope that we have been able to fully address all your concerns Should you have more concerns, please feel free to contact us at + [redacted] ext ***.Sincerely yours, [redacted] ***

Dear Mr [redacted] ,Good day!We already wire transferred $to your account # ending in xxxxxxPlease check your bank.Thank you

Dear *** *** ***, Greetings! Thank you for taking the time to bring your concerns to our attentionOur marketing consultant is trying to reach you at your phone number given. We take great care to ensure that important matters such as this are properly manageThis will undergo series
of investigations to properly meet your desired settlementThe investigation will include review of your records and interviewing of all staff involved in your careAs per policy, the author’s right to claim a refund will be forfeited if he/she failed to provide materials necessary in publishing his/her book before six months have elapsed from the date of the service orderAlso, refund fees related to pre-and post-publication services namely, copyediting, books sales, and corrections will not be provided by the companyWe welcome all feedback as this provides us with a valuable insight into our servicesShould you need any further clarification, please do not hesitate to contact us at our toll free number +1-877-276-with my extension *** or email me at ***Thank you Sincerely yours, *** ***

Dear Mr*** ***, Greetings! This is Jane Smith of Book Venture’s customer serviceWe would like to inform you that your marketing consultant *** *** is currently on leave and he will be back this Monday September We will make sure to inform him to give you a callback to
address all your concerns as soon as possible For the meantime, if you have any queries, please feel free to contact me at *** ext *** or you may reply to this emailThank you Sincerely yours,

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have just checked with my bank and the monies have still not been paidMy book retails at $and Book Venture agreed an 80% royalty that was going to be paid out at $per book sold, now after a year and a half Book Venture are claiming that they made an error (?) and that they used the 100% royalty figure?? and are going to now reduce it to $per book soldHowever $is 80% of $whereas $is only 49%This was not what was agreed in the original contract and which they are now trying to get out ofDear Revdex.com please help resolve this long drawn out dispute asapDo not let Book Venture try to make a fool out you as well and stand up for us poor conned consumers.
Kind
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12514086, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does within a reasonable time frame of two weeks, and I receive a refund, I will consider this complaint resolved
Regards,
*** ***

Dear Mr*** ***,Greetings! Thank you for taking the time to bring your concerns to our attentionWe take great care to ensure that important matters such as this are properly manageThis have undergone series of investigations to properly meet your desired settlement to process your
refundsThe investigation has include review of your records and interviewing of all staff involved in your careThe Purchase Price of $and total Disputed of Amount $was the original amount discussedHowever we have provided you DISCOUNTS which would only cost you a total purchase of $1,with the total charged amount of $The actual charges was first made Aug with the amount of $210.00, second was on Sep amounting $155.00, and the third was Oct amounting $ 195.00. We have refunded the amount provided on above detailsShould you have any further concerns, please do not hesitate to contact us at our toll free number +*** with my extension *** or email me at ***Thank youSincerely yours, *** ***

Dear Mr*** J ***, Greetings! An investigation of your concerns included review of your records and interviewing of all staff involved in your care has been undertaken We have decided to process a full refund of $2,instead of your request of $2, We
hope that we have been able to fully address all your concerns. We will consider this case as closed and resolvedShould you have more concerns, please feel free to contact us at +*** ext *** Sincerely yours, *** ***