Courtyard Boulder Louisville

[A default letter is provided here which indicates your accep[redacted]ce of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted],Greetings!Thank you for your letter regarding your concerns. An investigation has been undertaken and there has been miscommunication between you and our staff. We would like to extend our apologies for the inconvenience caused and assure you that we have taken the necessary...

steps to remedy the situations.We would like to inform you that your Marketing Consultant [redacted] has been away for a scheduled offshore appointment with one of our clients. We look forward to continue doing business with you to the best of our abilities.Thank you for being one of our most valued customers. If you need our help, please feel free to contact us at +[redacted] ext 556 or email me at j[redacted]@bookventure.com.Sincerely yours,[redacted]

Dear Mr. [redacted],   Good day!   We have already sent a request to remove and stop the  distribution of the book "Power of the Swords" from Amazon and Barnes and Noble bookstores.   Should you have any further concerns, please do not hesitate to contact us at [redacted]...

[redacted]. Thank you   Sincerely yours,   [redacted]

Hi Mr. [redacted] , Good day! We already sent check to [redacted] for her royalties.  Thank you.

Dear [redacted],Greetings!Thank you for bringing up this concern. We take great care to ensure that important matters such as this are properly managed. We would like to make it known that Book Venture Publishing is legitimate, it has been in the business for 3 years, it has started on the 1st...

of December of 2013 in Ishpeming, Michigan.We would like to inform you that we have published hundreds of books, our company is growing and we look forward to continue doing business with you to the best of our abilities. I hope that we have been able to fully address all your concerns. We really appreciate your cooperation in this regard. If you have any queries arising from the above then please do not hesitate to contact at +[redacted]Sincerely yours,[redacted]

Dear Ms. [redacted],Greetings!An investigation of your concerns included review of your records and interviewing of all staff involved in your care has been undertaken and the outcome has been shared that your book is already in copy editing department.We have already processed your refund...

request.Although as per policy, the author is entitled to a full refund of a maximum of $100 administrative fee if the company committed a breach of contract. This is to cover the set-up cost incurred by the author. However, only 50% refund of the purchase price will be provided to the author if the agreement was terminated after the author submitted the manuscript but prior to the beginning of the interior design. Finally, the author will only receive 25% refund of the purchase price if the agreement was terminated after the start of the interior design but prior to completion of the Digital Preview approval form.The author’s right to claim a refund will be forfeited if he/she failed to provide materials necessary in publishing his/her book before six months have elapsed from the date of the service order. Also, refund fees related to pre-and post-publication services namely, copyediting, books sales, and corrections will not be provided by the company. Moreover, the company does not offer refund to the publication of second and later editions of the author’s book. A refund is also not provided when the company terminates publications of the author’s work due to breach of contract committed by the author.We hope that we have been able to fully address all your concerns.  Should you have more concerns, please feel free to contact us at +[redacted] ext [redacted].Sincerely yours,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]