Covedale Pet Hospital, Inc.

We spoke to *** today about the issues that she has with her contractAs she mentioned in her comments, we already reimbursed her the $1,in down payment that we withdrew early plus overdraft feesThat was an error on our partThe Days until first payment program is a delayed payment
option offered by multiple lending institutions to qualified buyers and is not a "free" payment programThe delayed payment must begin exactly days from the date of the contractAccrual of interest commences from date of contract and consumer is responsible for payment of accrued interestWe did however agree to reimburse the customer the $difference in accrued interest from changing the first payment date from the standard days as originally contracted to dayshowever, the customer is responsible for all of the contracted payments and interest

After speaking to Mr*** it is obvious that in this situation we had very poor communication with the customerWe did however make him a very aggressive offer for his vehicle, unfortunately his payoff was more money than we we're able to pay him for the vehicleWe were able to arrange
financing that would allow him to put the negative equity from his previous loan into the loan on the New Vehicle, however, the loan amount was too high and made the monthly payment too high for the customerI also explained that any time we submit a loan application to a bank, that bank is obligated to inform the customer if they decline to loan the customer the requested amount which is why he received decline letters from a couple of banksWe submitted his information to 2 banks in addition to the credit union that he was pre-approved byThe reason for that was to try to obtain financing at better terms for the customer and those additional inquiries should not negatively affect the customers creditI also explained that there is no way for us to remove inquiries from his credit reportDuring the conversation we agreed to the fact that the Dealership should have taken the time to explain these things at the time we negotiated the deal, but in the end he understands that there isn't anything that can be done about the inquiries and is satisfied with the explanation and conversation

We have contacted the customer and agreed to move the front license plate for themThe Customer is satisfied

The Service Director called the customer's phone number to gather some more informationLeft a recorded messageI would like to know how many miles the vehicle has traveled since the repair was performed months agoPlease forward a copy of the recent inspection stating which manifold is
leakingI do not see any recent inspections from this dealerI am open for discussions regarding this repairThank you

I am rejecting this response because: *** ***When I login to see the status of my complain I found that Business has mentioned that they tried contact me several time but I just want to confirm that I
haven't received any call nor any email form Nissan Roseville.Neither I received any sort of mails from them.Please let the business know my contact details:
*** ***
*** *** *** *** *** ** * ***
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*** ***

I am rejecting this response because:I received no apologyWhat I did receive, was an ALL CAPS email from an irritated finance managerShameful business practices

I am rejecting this response because:I have attached the documents you asked for I took the vehicle in as requested by the dealer When it was originally repaired they stated to me that this part was made better and would withstand better When I took the vehicle back per the dealers request the service people said they have had issues with the replacement parts (exhaust manifolds)and that they were not made strong enoughThey said the third generation has better/stronger bracing So this basically says to me that these parts are defective This has not been the only issue with this vehicle Here is a list of things that have gone wrong First I went in for a clicking noise in the right rear, they said it was nothing, but later I ended up replacing a wheel bearing and propeller shaft (out of warranty)Next the fan motor (inside the vehicle stopped working)After that the radiator cracked, I then replaced it Then the exhaust started leaking and had to be replaced (both sides) I bought this vehicle because I am a 100% disabled veteranI have this set up for my personal use for me and my service dog I can't drive it because the exhaust smell comes in the cab This seems to me like this is a manufactures defect Thanks for your help
Russ Yokom

After speaking to Mr*** it is obvious that in this situation we had very poor communication with the customerWe did however make him a very aggressive offer for his vehicle, unfortunately his payoff was more money than we we're able to pay him for the vehicleWe were able to arrange financing that would allow him to put the negative equity from his previous loan into the loan on the New Vehicle, however, the loan amount was too high and made the monthly payment too high for the customerI also explained that any time we submit a loan application to a bank, that bank is obligated to inform the customer if they decline to loan the customer the requested amount which is why he received decline letters from a couple of banksWe submitted his information to 2 banks in addition to the credit union that he was pre-approved byThe reason for that was to try to obtain financing at better terms for the customer and those additional inquiries should not negatively affect the customers creditI also explained that there is no way for us to remove inquiries from his credit reportDuring the conversation we agreed to the fact that the Dealership should have taken the time to explain these things at the time we negotiated the deal, but in the end he understands that there isn't anything that can be done about the inquiries and is satisfied with the explanation and conversation

As a Salesperson, *** does not have access to a customers file and/or personal informationHe would however have access to basic contact information (Phone number/Email address)*** and *** *** were friends/acquaintances prior to her purchasing her vehicle, so he had her contact information
already*** will have absolutely ZERO contact with *** *** going forwardWe have removed her contact information from his Contact Database and he will make no further attempt at contact

For some reason, we were unable to respond to the previous reply from the CustomerThe repair has already been made to the vehicle and we did supply her with a rental car for days while the repair was being completedThe customer is happy with the outcome

As has been explained to Mr*** on several occasions, there is not a lien on this vehicleWe had to request a Lien Satisfied form from the bank that last held a Lien on the vehicle, to show proof to the DMV that there is no Lien on this vehicleWe confirmed that the bank has mailed us
the form and as soon as we have it we will forward it to the DMV which will complete the transfer to the customerIn this situation we are at the mercy of *** *** *** to provide us with the necessary documentationFortunately, there is still over a month left on the Temporary RegistrationWe expect all of this to be completed before the Temporary Registration expiresMr*** is contacting the Dealership on a daily basis and our DMV Representative has kept him informed on each of those occasionsUnfortunately, there is nothing we can do to speed up the processWe will continue to communicate with the customer and will inform him as soon as the matter is resolved

I am rejecting this response because: I'm not following up on a daily basisI was following up every week, then when the dealership keep telling me that they will get back to me and they don't, I just call again to check on the statusThe dealership was waiting for the documentation for over a month nowin the week of February 19, the dealership advised that the document is already mailed to themThen, in the first week of March they said that they are still waiting for it and they will try to contact the credit union again to follow upMoreover, their sales persons yesterday told me that I have to check with the DMV to sort this out and that the dealership has nothing to doI contacted the DMV and they advised that there is a lien on the vehicle and the dealership has to provide the documentation to complete the processI have also communicated this back to the sales, but no response. Should not all this documentation be available before they sell the car? Nothing was advised about that in the process nor on the fact sheet?! I have paid for this car in full on the day I purchased itSo not sure why I should go through all this? I appreciate that there still one month for the temporary permit to expire, but for the last month they were saying that it will be sorted sooneven the first time they submitted the paperwork to the DMV was days after the purchaseafter I followed up with them ! I'm ready to return the vehicle and get a full refund or replace it with a similar that does not have this issue or missing documentationMany thanks once again for your help and cooperation

After going back and forth with *** and *** at the bank and we explained that we don't do flat cancelations on deals that are funded already *** agreed to re adjust their payment upon them receiving the money from the cancelation. we have put a priority rush on it and should be
receiving it shortly. *** explained to me at the bank that is not their regular practice but will adjust it for them to make payment affordable

We have been unable to contact Mr*** He did not bring the vehicle in to our Service Department on August 10thI agree to replace the tire that he is having a problem with and diagnose the vehicle for any pre-existing issues

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. The company took care of he situation this has been resolved

Good morning, The dealer contacted me and I returned the car yesterday Thursday 16th at8pm. I am satisfied with this. Thanks,*** ***
* *** *** **
*** ** ***

After speaking with the Customer, we ended up finding them a 4xtruck that better fit their needs and were able to come to an agreement on termsThey purchased the 4wd Titan from us on Friday December 9th

A walk around the vehicle was performed at receptionPlease be aware that we have documentation of tread depth on the tires prior to any test drive at the time the vehicle was brought into the dealerI am not able to extend the warranty coverage for driving the car approxmilesI would be able to replenish the fuel, and examine the tiresIf this is not acceptable there is nothing else I am willing to do

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me