Covedale Pet Hospital, Inc.

I am rejecting this response because: I was contacted only onceLast week & they left a message I called the number back & was put on hold for over minutes so I hung up

We have spoken to customer and our dmv clerk has been in contact with them as well. The dmv is backed at the moment and just finished up with the documents needed to produce the new title as of march 12th. Should be getting to customer any time now

I spoke to *** today and he informed me that his issue was solved before he purchased the vehicle and that he was going to withdraw his complaint

I spoke with Mr*** this afternoonI agreed to replace the lost remote to his vehicle

I am rejecting this response because: I understand that it was a prorated amount based on the time frame. I don't think it's right though. That time frame would only be applicable if I had received all the services my car needed in that time (which it did not). And I had contacted Nissan Consumer Affairs and the dealership and the service center multiple times a year ago about a refund and they would call me back or respond to my emails. So I'm paying for that time as well? Again, it boils down to a thousand dollars for 3 oil changes and bad service. The "time frame" is irrelevant. They offered me a free oil change, that's nice and all, but doesn't sound even close. They refuse to pay.

We have made multiple attempts to contact this customer and have not been successful.

The customer purchased the vehicle on 3/12/16. Unfortunately, we were unable to get the loan approved as it was written on the original contract and on 3/17/16 we had to cancel the contract. We were able to get them approved for a smaller dollar amount at a slightly higher interest rate and...

thankfully we were able to make this vehicle fit the approval if we removed some optional products including the Optional Service Contract. The amount financed on the original contract was $21,964 and after removing the Optional Products and revising the structure of the deal, the new loan amount dropped to $17,835.The customer agreed to enter into a new contract at the revised terms, signed a new contract without the Optional Service Contract, and signed an Acknowledgment of Cancelled Contract. The customer was provided with copies of all of these documents. 17 months later the customer is having an issue with the vehicle and claims that our Finance Manager lied to her and told her the car did still have an Optional Service Contract even though the signed contract shows that it clearly does not. There would be no logical reason that a finance manager would tell someone that they had a Service Contract if they don't.

We spoke to [redacted] today, and informed her that we cannot reimburse her the entire amount for a product that has been used on multiple occasions. She has already been issued a refund for the prorated amount of the unused maintenance program.

Unfortunately there is not much that can be done about this situation. Mr. [redacted] is unable to provide the names of anyone on our staff that spoke to him or his wife prior to him terminating the lease 3 months early. We have no record in our system of anyone from our staff contacting the customer...

prior to them terminating the lease. The terms of the lease are clearly stated on the lease contract and show that the lease matured on 12/31/16. We also have a signed copy of the odometer disclosure which clearly shows that the maturity date is 12/31/16. I have offered to provide the customer with another copy of this document. Without being able to figure out who they spoke to prior to returning their lease, there is no way for us to verify what was said or implied. Either way, the remaining payments are the customers obligation regardless of any verbal agreement or conversation.

We are sorry that Ms. [redacted] is not happy with her experience with us. Our Customer Service Manager [redacted] has made a couple of attempts to reach her and has been unable to connect with her. Please contact [redacted] at [redacted].

I would like to express relating to case #[redacted], there are no recalls on exhaust manifolds for the Nissan Titan. Exhaust manifolds tend to wear out due to the constant heating up from the exhaust and cooling down when the vehicle is turned off.  I explained to our customer that retail repairs to replace both manifolds can run around $1500 per side. I offered to replace both for under $1000.00. He declined the offer, stating he cannot afford to. I told him if and when he can I would extend this offer to him.
Thank you,
 
[redacted] Service

We have been unsuccessful in our attempts to contact [redacted]. we will be happy to try to assist her if she contacts one of our Sales Managers.

I am rejecting this response because:1. I forward the email in my first day of complain where Nissan Sales person state that in order to get the requested deal you have to come with check. what a third person understand with this is it in the agreement or disagreement.2. If he is not agree then why he said you have to pay $400 + $140 extra for Power seat and Floor Mat because it was not there in the agreed car. though it is not mentioned in the advertisement or any of his email.3. When you check their advertisement it says 20 available on this price when you click it will take you to next screen and you can see power seat and floor mat on all of their listed car how a customer know that there is no power seat and floor mat will come. we are in the age of the marketing where people buy their things more over the internet rather going into the shop. Seller has to mentioned each and everything on their website very clear so that a common person understand what he/she should get.4. When someone hostage you, you lost the power of demand you are under the mercy of the other to leave you... my family and I was in the same situation their I could pay more to come out from there and gave food to my kids ( 4.5 year and 9 year) Mr. [redacted] does not understand my mental situation at that time.5. we bought my Toyota Camry from [redacted], indead I negotiate everything over the internet, I went there with my wife and came out from the dealership in 40 minute with my camry , only thing sales person asked us which color you want.this is what we call service. I want to write more but it seems there is a limitation of words here I can't explain my frustration with these people first day when Mr. [redacted] called me he said if I give you couple of service free will it be okay for you... why you offered me that if you know that I already got the super best deal in the world. if you say that time you don't know what price I paid than I asked you sir as a [redacted] you did not complete your homework how you expect a simple common man know what sales strategy you have putin In your advertisement what I understand that you cheat me and hostage me and my family for 5 hours. and I only requesting you to compensate the monetary aspect of that because I can't request for making you and your family hostage for 5 hours. I know the pain DEAR SIR. if you don't want to compensat please don't call me just leave this complain open without responding instead of asking me to not respond on the answer you have provide. I will try to fight as long as I can. I understand I am not a citizen here in this country but I do respect the law and order of this country. I respect it and I believe one day someone will definitely understand my and my family pain.                                                                                                                                                                                                                       Thanks, [redacted]

We spoke to [redacted] father on the phone and agreed to have [redacted] bring the vehicle into our shop so that we can look at the vehicle and diagnose the issues she is having.

I am rejecting this response because:i was not told the free services to help compensate the days I was without a vehicle.

Revdex.com:
I have received the validated registration. However, I had to complete another application as they have forgotten to request plates. I have received the plates yesterday. So thanks for your support the issue is now resolved. It was a very bad experience to deal with this dealership and will not recommend to anyone or deal with them again. Thanks.

We have tried on multiple occasions to reach this customer and have been unsuccessful. I can put those notes in the system if need be.

hi I will accept that I did come on the 10th and met with a guy from the nissan manufacturer I forget his name he test drove the car and said that he couldnt feel anything wrong with the car at the time but when the car detects a code from the computer it would automatically let them no what the problem was so he told me to continue to drive the car and work with the dealership if I have any problems they would be more than happy to tke a look at it.sit.so can I schedule a time on the weekend to have the car tested and for the tire to be replaced?Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

On January 9th, we agreed to take the previous vehicle in on trade and Mr. [redacted] purchased a New 2015 Altima in its place. He is very happy that he was able to replace the previous vehicle with a brand New Vehicle. This issue is resolved.

I responded on 12/8/2015. This is the second time I am responding. The vehicle had an intermittent problem, exhibited once for the customer. A road test to simulate the customer conditions with and intermittent complaint was performed. I spoke to the customer friend. I offered a full tank of gas for...

any miscommunication relating to the test drive. I will recheck tire condition and tread depth to see what needs to be done regarding the tires. Thank you , [redacted]