Covedale Pet Hospital, Inc.

I am rejecting this response because: I was with the service tech when I dropped my car off. No "walk around" was completed and my tires were fine upon dropping it off. I had brought my vehicle into this dealership less than 2000 miles before this incident and specifically asked them to check my tires at which time I was told that they were still in good shape and no replacement was necessary nor recommended at that time. Again, the car should have NEVER left the shop and the maintenance technician told me that it NEEDED TO SIT OVER NIGHT to properly diagnose it. It should have NEVER been test driven NOR taken to someones home to sit in their driveway all night!! Not only is that ethically wrong, that is ILLEGAL!! This dealership has made me feel violated, unwelcome and belittled.  I will be contacting my lawyer and [redacted]e AGAIN if this issue is not resolved to my satisfaction.

On 11/28/17 we took a rental car to her house, jump started her car and drove it back to the Dealership. We were able to verify that the problem was the battery. We replaced the battery at our expense and provided her with some free services to help to compensate for the inconvenience.

I am rejecting this response because: The Used car sale manager did called and attempt to resolve the issues however if I drop off my car to the body shop for them to re-Install the...

license plate at the correct spot, I would like for them to provide me with a car rental for while my car is in the shop. Per our phone conversation, the body shop will be located in Roseville and I live in Elk Grove and I would need a transportation back home and to work. This is clearly NOT the consumer fault to know exactly where the license plates should be at and he ([redacted]) admitted that he also missed this as well during his inspections before placing it on the parking lot for sale. All I asking for is for them to provide me with a car rental, re-Install the license plate at the correct spot as it should be, patch up the holes in my front bumper & reassure that this will not effect any camera sensor down the road. Thank you very much for your assistance and looking forward to hear back from you.

We apologized for the delay off his payoff, it was filed in wrong area in business office and took care of the pay off as soon as we found out it wasn't paid off yet. If he made an extra payment it will be refunded to him.  Once again we are sorry for the inconvenience this has caused and will...

make sure in future our process is corrected to avoid further issues.

I am rejecting this response because: The service center should have never taken my car off of the property without my permission. Yes, the car had a problem and NO the company never informed me that the car needed to be test driven. ACTUALLY, the service representative informed me that the problem with my car was that I "probably let it sit too long and tried to start it up when it was cold". Thus, he wanted to "let it SIT all day and all night to verify that this was the problem". The car should have never needed to be driven to determine that this was the problem. In fact, the car was not properly diagnosed due to the fact that it was driven and kept warm instead of sitting like that originally told me! This company thinks that because I am a female, they can use me and abuse my car and I am not going to fight for what is right. This company owes me more than one tank of gas. They used over half a tank of gas, forcing me to immediately drive to a gas station after picking the car up, using unecessary miles off of my warranty and put way more wear on my tires than any normal person driving the car would have! Thus, I am not accepting one tank of gas. This company needs to put those miles that should have never been taken off my car, back onto my warranty and work with me to replace my tires. Lastly, this company never reached out to me nor my "friend" regarding this complaint. The day I picked my car up, we both called the company to get answers but were talked down to as if we were in the wrong.

Mr. [redacted] believes that our Salesperson quoted him a price of $19,000 out the door via email. At his suggestion we reviewed the entire email strand and could not verify that we ever sent him an email with that price. Mr. [redacted] in fact purchased his vehicle for $300.00 less than the advertised price and the vehicle he purchased has almost $400.00 more equipment than the Advertised unit. He still believes that we quoted him a lower price, and at this point we cannot agree on a solution.

WE HAVE REACHED OUT TO CUSTOMER AND ARE WRITING A LETTER TO THE CREDIT COMPANIES LETTING THEM KNOW WE WERE ONLY SUPOSED TO SEND TO [redacted].  THE CUSTOMER IS HAPPY WE ARE TAKING CARE OF IT AND THERE IS NO MORE COMPLAINT HERE.  IT WAS A COMUNICATION ISSUE WE HAD ON OUR END AND WE ARE MOVING...

QUICKLY TO GET HANDLED.