Dear Brittney, I recently spoke to Laura the telephone rep for CPAP Her knowledge and communication skills were quite superior and very helpful It was a pleasure to have been able to finally secure a suitable (I hope!) full face mask for my Apnea treatmentHer sensitivity and understanding of my plight was very insightful Again thank you for helping meSincerely [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Sunday, November 20, 11:PMSubject: Revdex.com Complaint # [redacted] - Regarding CPAP.com Sir/Ms: As a follto your last update on Oct27, 2016, which I interpreted as CPAP.com being willing to resolve this by reimbursing me $187.00, to date I have received no communication whatsoever from anyone at CPAP.com [redacted]
CPAP live chat support was very helpful with a CPAP mask issueCrystal had some very helpful ideasFor those of us having to use CPAP, the adjustment to wearing the mask is very frustrating and difficultAny GOOD advice is a blessingCrystal had some good direction
All of my experiences have been goodEvery person that has helped me over the phone, through the website and in the store has always been kind and attentive
I am surprised to hear there are some negative ratings! I have worked with this company for about years and always had a positive experience One time I made a mistake in ordering, and even though I didn't have the insurance because it was the first time they let me send it back for a refund Today I reordered what I had done earlier this year with Danielle on the phone and my experience was outstanding I highly recommend Cpap.com
Greetings, Apologies for the confusion and delayWe have issued you a $company check, which will be sent to you via postal mail this Friday to the address on file Sincerely, Johnny [redacted] CEO CPAP.com
I was in need of a DC cord for my CPAP I live near Jacksonville, FL and Hurricane Matthew was coming our way I made a few phone calls and was directed to CPAP.comI made one telephone call; talked with AUTUMN R Ordered the cord, paid for it and also paid for overnight shipping The next day the cord arrived at my home What a great experience! I even called back to the person who directed me to CPAP.com and informed him of my awesome success Again, thanks to Autumn for her fantastic help
I do not usually write reviews on behalf of any business; however, my experience with the individual that assisted me was so positive that I felt compelled to do so A couple of months ago I had initially gone into the store front in the Stafford area to just see the machines prior to ordering one through my insurance company, since CPAP.COM itself did not take insurance Fortunately for CPAP.COM, MsCrystal [redacted] assisted me and she was so attentive and informative that I ended up buying a travelling APAP system without going through the insurance company Ms [redacted] was very knowledgeable and extremely patient with me She helped me try many different types of masks and educated me on the pros and cons of each one Ms [redacted] informed me that CPAP.COM had a 30-day return policy on most masks if they did not fit or felt right for me This was a good thing because the mask is an integral part of the system, and it is a considerable expensive part of the equipment I finally found a mask that was right for me, but not before I had tried and returned several of them Ms [redacted] was cordial and very helpful every time I went back to the store looking for a better fit She always went out of her way to make sure that I was a happy customer I've been thinking about buying another machine, one that is just for home use (since my insurance company will cover the expense for one, and I did not take advantage of this with my first one), but instead of going through a company that takes insurance, I will most likely go back to CPAP.COM and purchase from them due to my experience with Ms [redacted] In this case, the additional hassle of filing with the insurance company will be worth it just to deal with a person that has the customer's best interest in mind I'm not sure if other personnel at CPAP.COM are as thoughtful as Ms [redacted] , but employees like her are ultimately what help service companies succeed Of course, CPAP.COM seem to stand behind their products, and this is also critical
Thank you Cpap.com ! Your business is just amazingGreat prices, fast delivery, great products ! My first Cpap cost my insurance company over $I bought my last Cpap machine from you for less than half that and it's still going strong! I just wanted to send you a note thanking you for the excellent serviceKeep up the good work
I could not be happier! Layne was the chat operator that helped me sort through a real mess and she was kind, fast, and very helpful My doctor's office failed me miserably and Layne came to the rescue She even saved me more money but offering different item quantities and pointing out sales It was WONDERFUL to see and experience that kind of customer service today Thank you Layne and thank you CPAP.com I am sold! [redacted]
I've purchased supplies from CPAP.com for several years and have had positive experiences I just finished chatting with Crystal (one of the reps) about a problem I'm having with my equipment She spent a lot of time explaining all of the options to solve the issue including pointers to products needed to make the repairs
Sent: Monday, August 15, 5:PMSubject: [redacted] ***CPAP.com Complaint [redacted] I apologize for this delay you experienced due to our slow turn around times between you and the manufacturerYou were very kind and communicative as the process dragged on and your restraint in a difficult situation is appreciatedAs a dealer, we follow the manufacturer's guidelines and warranty policy procedureWe should execute it quickly, but we do not set it or control itThe expected life of a machine is related to its warranty periodYour machine was over warrantyThe expected life of a repair is days and your machine failed within this periodTime has passed and I suspect you have scrapped or found other machine solutionsI offer to resolve this issue by refunding you the $manufacturer repair fee, as the repair wasn't effective and as the manufacturers second quote for repair represents 80%+ of the value of a new unit
Sent: Monday, August 15, 5:PMSubject: [redacted] , Inc CPAP.com Complaint [redacted] A refund was issued for the solar panel charger on 8/31/after the returned product was evaulated and determined defective
I placed an online order with cpap.com today, and forgot to enter a promotion code for a discount I opened a chat session with Layne, and she was able to open the order and make the adjustment I needed She was helpful, friendly, and made me want to buy from cpap.com again Their pricing is already very favorable to the local medical supply provider, and the products have always been in stock Thank you
Sent: Monday, August 15, 5:PMSubject: US Expediters, Inc CPAP.com Complaint [redacted] We have issued a refund for both filters in the amount of $(+ 11.95) via checkSorry for the confusion and bad customer service experienceI've emailed you to ask which unit you have and to understand how we can improve our website to make purchasing filters more clear
If you have any questions regarding CPAP machines, Crystal, CPAP.com, is very knowledgeable She can provide answers very quickly and give options to check out as well I enjoyed my experience with CPAP.com I look forward to making future purchases from the company
Dear Brittney, I recently spoke to Laura the telephone rep for CPAP Her knowledge and communication skills were quite superior and very helpful It was a pleasure to have been able to finally secure a suitable (I hope!) full face mask for my Apnea treatmentHer sensitivity and understanding of my plight was very insightful Again thank you for helping meSincerely [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Sunday, November 20, 11:PMSubject: Revdex.com Complaint # [redacted] - Regarding CPAP.com Sir/Ms: As a follto your last update on Oct27, 2016, which I interpreted as CPAP.com being willing to resolve this by reimbursing me $187.00, to date I have received no communication whatsoever from anyone at CPAP.com [redacted]
Customer service was very helpful Everything arrived well packed, new and in perfect working order
CPAP live chat support was very helpful with a CPAP mask issueCrystal had some very helpful ideasFor those of us having to use CPAP, the adjustment to wearing the mask is very frustrating and difficultAny GOOD advice is a blessingCrystal had some good direction
All of my experiences have been goodEvery person that has helped me over the phone, through the website and in the store has always been kind and attentive
I am surprised to hear there are some negative ratings! I have worked with this company for about years and always had a positive experience One time I made a mistake in ordering, and even though I didn't have the insurance because it was the first time they let me send it back for a refund Today I reordered what I had done earlier this year with Danielle on the phone and my experience was outstanding I highly recommend Cpap.com
Greetings, Apologies for the confusion and delayWe have issued you a $company check, which will be sent to you via postal mail this Friday to the address on file Sincerely, Johnny [redacted] CEO CPAP.com
I was in need of a DC cord for my CPAP I live near Jacksonville, FL and Hurricane Matthew was coming our way I made a few phone calls and was directed to CPAP.comI made one telephone call; talked with AUTUMN R Ordered the cord, paid for it and also paid for overnight shipping The next day the cord arrived at my home What a great experience! I even called back to the person who directed me to CPAP.com and informed him of my awesome success Again, thanks to Autumn for her fantastic help
I do not usually write reviews on behalf of any business; however, my experience with the individual that assisted me was so positive that I felt compelled to do so A couple of months ago I had initially gone into the store front in the Stafford area to just see the machines prior to ordering one through my insurance company, since CPAP.COM itself did not take insurance Fortunately for CPAP.COM, MsCrystal [redacted] assisted me and she was so attentive and informative that I ended up buying a travelling APAP system without going through the insurance company Ms [redacted] was very knowledgeable and extremely patient with me She helped me try many different types of masks and educated me on the pros and cons of each one Ms [redacted] informed me that CPAP.COM had a 30-day return policy on most masks if they did not fit or felt right for me This was a good thing because the mask is an integral part of the system, and it is a considerable expensive part of the equipment I finally found a mask that was right for me, but not before I had tried and returned several of them Ms [redacted] was cordial and very helpful every time I went back to the store looking for a better fit She always went out of her way to make sure that I was a happy customer I've been thinking about buying another machine, one that is just for home use (since my insurance company will cover the expense for one, and I did not take advantage of this with my first one), but instead of going through a company that takes insurance, I will most likely go back to CPAP.COM and purchase from them due to my experience with Ms [redacted] In this case, the additional hassle of filing with the insurance company will be worth it just to deal with a person that has the customer's best interest in mind I'm not sure if other personnel at CPAP.COM are as thoughtful as Ms [redacted] , but employees like her are ultimately what help service companies succeed Of course, CPAP.COM seem to stand behind their products, and this is also critical
NaRaysha L was a great help with the Chat Customer service has been great so far
Thank you Cpap.com ! Your business is just amazingGreat prices, fast delivery, great products ! My first Cpap cost my insurance company over $I bought my last Cpap machine from you for less than half that and it's still going strong! I just wanted to send you a note thanking you for the excellent serviceKeep up the good work
I could not be happier! Layne was the chat operator that helped me sort through a real mess and she was kind, fast, and very helpful My doctor's office failed me miserably and Layne came to the rescue She even saved me more money but offering different item quantities and pointing out sales It was WONDERFUL to see and experience that kind of customer service today Thank you Layne and thank you CPAP.com I am sold! [redacted]
Eleven months after complaint, a prescription item not sentGeneral offer of an apologyWould like ordered product sent at no chargeThank you
I've purchased supplies from CPAP.com for several years and have had positive experiences I just finished chatting with Crystal (one of the reps) about a problem I'm having with my equipment She spent a lot of time explaining all of the options to solve the issue including pointers to products needed to make the repairs
Sent: Monday, August 15, 5:PMSubject: [redacted] ***CPAP.com Complaint [redacted] I apologize for this delay you experienced due to our slow turn around times between you and the manufacturerYou were very kind and communicative as the process dragged on and your restraint in a difficult situation is appreciatedAs a dealer, we follow the manufacturer's guidelines and warranty policy procedureWe should execute it quickly, but we do not set it or control itThe expected life of a machine is related to its warranty periodYour machine was over warrantyThe expected life of a repair is days and your machine failed within this periodTime has passed and I suspect you have scrapped or found other machine solutionsI offer to resolve this issue by refunding you the $manufacturer repair fee, as the repair wasn't effective and as the manufacturers second quote for repair represents 80%+ of the value of a new unit
Thank you for your Great great service NaRaysha L...It was a pleasure to order my Products with You....THANKS AGAIN...- [redacted]
Sent: Monday, August 15, 5:PMSubject: [redacted] , Inc CPAP.com Complaint [redacted] A refund was issued for the solar panel charger on 8/31/after the returned product was evaulated and determined defective
I placed an online order with cpap.com today, and forgot to enter a promotion code for a discount I opened a chat session with Layne, and she was able to open the order and make the adjustment I needed She was helpful, friendly, and made me want to buy from cpap.com again Their pricing is already very favorable to the local medical supply provider, and the products have always been in stock Thank you
Sent: Monday, August 15, 5:PMSubject: US Expediters, Inc CPAP.com Complaint [redacted] We have issued a refund for both filters in the amount of $(+ 11.95) via checkSorry for the confusion and bad customer service experienceI've emailed you to ask which unit you have and to understand how we can improve our website to make purchasing filters more clear
If you have any questions regarding CPAP machines, Crystal, CPAP.com, is very knowledgeable She can provide answers very quickly and give options to check out as well I enjoyed my experience with CPAP.com I look forward to making future purchases from the company