Review only covers the sales process but it is SIGNIFICANTLY better than competitor DME companies. Information provided is ample and accurate, live chat representatives are real people, able to answer questions without creating tickets, prices are terrific, prescriptions are reviewed almost immediately.
I just placed my order so I can't yet comment on delivery or service, but this sure seems like a quality company that is customer service oriented.
Chatted with rep on live chat, she got right to the problem, sent me to the correct solution. My problem was addressed quickly and effiecintly in less than 5 minutes!
I had a very good experience today with Danielle, the representative who helped me. She was informed about the products, patient, easy to talk to and funny as well--which was great since I had at least 100 questions and no prior experience with anything. By the end of the conversation, I felt that I had all of the information necessary to make a good choice for a battery pack for my Cpap machine and I am expecting expedited delivery tomorrow. My first experience with cpap.com was an excellent one! Hopefully, the delivery will go smoothly and the product will live up to my expectations.
I've purchased supplies from CPAP.com for several years and have had positive experiences. I just finished chatting with Crystal (one of the reps) about a problem I'm having with my equipment. She spent a lot of time explaining all of the options to solve the issue including pointers to products needed to make the repairs.
Sent: Friday, August 12, 2016 8:06 AMSubject: Complaint [redacted]
Arial,sans-serif;">[redacted] RE: Returns Process and Status Your machine has been stock warranty replaced with authorization from the manufacturer and is scheduled to be returned to you shortly. [redacted] I'm sorry the repairs process has taken so long with your machine. Each manufacturer sets the warranty and repair process policies for their machines they produce. We are a dealer of the manufacturer and do our best working within the bounds they set. We too are concerned by and frustrated with long term around times. Our returns policy is available on our website and agreed to during online checkout before an order can be placed: http://www.cpap.com/returns.php RE: Product Packaging CPAP machines typically come alone ("Machine Only") or with an integrated humidifier ("Core Package"). If you wanted to buy a stand alone heated humidifier from another brand, you could by a Machine Only configuration and then add another brand's stand alone humidifier. Packaging this way gives customers options, it doesn't restrict options. All products we sell are brand new in original manufacturer packaging. We're not pulling a fast one, the product comes this way from the manufacturer, who is heavily regulated and publicly traded.
I had all my questions answered about the product I was considering buying. The representative was friendly and she spoke clear English, something that these days is hard to find. This was a inquiry priory to ordering. I'm expecting the service will also be first rate. My service representative was Danielle.
I recently went to CPAP.com's public office in Stafford, Texas. I was served by a very effective employee named Crystal. I purchased two machines, two masks, and a battery pack, and I am very pleased with them. I return to the office a week later to get help with a machine that I had purchased from CPAP.com several years ago. Again Crystal was very courteous and very helpful. She deserves special commendation. Count me as a very satisfied customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Sunday, November 20, 2016 11:44 PMSubject: Revdex.com Complaint #[redacted] - Regarding CPAP.com
Sir/Ms:
As a follow-up to your last update on Oct. 27, 2016, which I interpreted as CPAP.com being willing to resolve this by reimbursing me $187.00, to date I have received no communication whatsoever from anyone at CPAP.com
[redacted]
Crystal was super helpful. It is comforting to find people who answer your questions promptly and in a genuine way, instead of pushing a specific product. Very caring and helpful. I'll be buying something from this site soon, thanks to the great service she and the site provided.
[redacted]
I do not usually write reviews on behalf of any business; however, my experience with the individual that assisted me was so positive that I felt compelled to do so. A couple of months ago I had initially gone into the store front in the Stafford area to just see the machines prior to ordering one through my insurance company, since CPAP.COM itself did not take insurance. Fortunately for CPAP.COM, Ms. Crystal [redacted] assisted me and she was so attentive and informative that I ended up buying a travelling APAP system without going through the insurance company. Ms. [redacted] was very knowledgeable and extremely patient with me. She helped me try many different types of masks and educated me on the pros and cons of each one. Ms. [redacted] informed me that CPAP.COM had a 30-day return policy on most masks if they did not fit or felt right for me. This was a good thing because the mask is an integral part of the system, and it is a considerable expensive part of the equipment. I finally found a mask that was right for me, but not before I had tried and returned several of them. Ms. [redacted] was cordial and very helpful every time I went back to the store looking for a better fit. She always went out of her way to make sure that I was a happy customer. I've been thinking about buying another machine, one that is just for home use (since my insurance company will cover the expense for one, and I did not take advantage of this with my first one), but instead of going through a company that takes insurance, I will most likely go back to CPAP.COM and purchase from them due to my experience with Ms. [redacted]. In this case, the additional hassle of filing with the insurance company will be worth it just to deal with a person that has the customer's best interest in mind. I'm not sure if other personnel at CPAP.COM are as thoughtful as Ms. [redacted], but employees like her are ultimately what help service companies succeed. Of course, CPAP.COM seem to stand behind their products, and this is also critical.
I've been buying my CPAP equipment from CPAP.com since about 2007. I'm on my 3rd machine from them and a few more masks. I travel a lot and I am hard on my gear. That's not a reflection of the equipment quality.
I've looked at other DME supplier web sites too. I find CPAP.com to be one of the better sites if not the best. Their selection is great. I believe they are an independent shop. So, they don't push any particular brand or model. They also have a range of price points. Some places only sell the $1000.00 plus equipment.
Order fulfillment is always a big deal for me. I end up needing things last minute. They have always come through for me. Time is money for me and these folks save me a lot of time. Enough that it's worth paying out of pocket in the event my insurance company is in a bad mood at the time.
I am surprised to hear there are some negative ratings! I have worked with this company for about 12 years and always had a positive experience. One time I made a mistake in ordering, and even though I didn't have the insurance because it was the first time they let me send it back for a refund. Today I reordered what I had done earlier this year with Danielle on the phone and my experience was outstanding. I highly recommend Cpap.com.
Hello I just want to say I had a great experience with Crystal in helping me with a decision on a mask. She was very informative and professional and answered all of my questions. I will definitely buy from Cpap.com. She made my decision in purchasing the mask very convenient.
Sent: Monday, August 15, 2016 5:41 PMSubject: US Expediters, Inc CPAP.com Complaint...
[redacted] We have issued a refund for both filters in the amount of $21.94 (9.99 + 11.95) via check. Sorry for the confusion and bad customer service experience. I've emailed you to ask which unit you have and to understand how we can improve our website to make purchasing filters more clear.
I placed an online order with cpap.com today, and forgot to enter a promotion code for a discount. I opened a chat session with Layne, and she was able to open the order and make the adjustment I needed. She was helpful, friendly, and made me want to buy from cpap.com again. Their pricing is already very favorable to the local medical supply provider, and the products have always been in stock. Thank you.
Review only covers the sales process but it is SIGNIFICANTLY better than competitor DME companies. Information provided is ample and accurate, live chat representatives are real people, able to answer questions without creating tickets, prices are terrific, prescriptions are reviewed almost immediately.
I just placed my order so I can't yet comment on delivery or service, but this sure seems like a quality company that is customer service oriented.
Chatted with rep on live chat, she got right to the problem, sent me to the correct solution. My problem was addressed quickly and effiecintly in less than 5 minutes!
I had a very good experience today with Danielle, the representative who helped me. She was informed about the products, patient, easy to talk to and funny as well--which was great since I had at least 100 questions and no prior experience with anything. By the end of the conversation, I felt that I had all of the information necessary to make a good choice for a battery pack for my Cpap machine and I am expecting expedited delivery tomorrow. My first experience with cpap.com was an excellent one! Hopefully, the delivery will go smoothly and the product will live up to my expectations.
Sent: Monday, August 15, 2016 5:48 PMSubject: [redacted], Inc CPAP.com Complaint...
[redacted] A refund was issued for the solar panel charger on 8/31/2015 after the returned product was evaulated and determined defective.
Thank you for your Great great service NaRaysha L...It was a pleasure to order my Products with You....THANKS AGAIN...-[redacted].
I've purchased supplies from CPAP.com for several years and have had positive experiences. I just finished chatting with Crystal (one of the reps) about a problem I'm having with my equipment. She spent a lot of time explaining all of the options to solve the issue including pointers to products needed to make the repairs.
Sent: Friday, August 12, 2016 8:06 AMSubject: Complaint [redacted]
Arial,sans-serif;">[redacted] RE: Returns Process and Status Your machine has been stock warranty replaced with authorization from the manufacturer and is scheduled to be returned to you shortly. [redacted] I'm sorry the repairs process has taken so long with your machine. Each manufacturer sets the warranty and repair process policies for their machines they produce. We are a dealer of the manufacturer and do our best working within the bounds they set. We too are concerned by and frustrated with long term around times. Our returns policy is available on our website and agreed to during online checkout before an order can be placed: http://www.cpap.com/returns.php RE: Product Packaging CPAP machines typically come alone ("Machine Only") or with an integrated humidifier ("Core Package"). If you wanted to buy a stand alone heated humidifier from another brand, you could by a Machine Only configuration and then add another brand's stand alone humidifier. Packaging this way gives customers options, it doesn't restrict options. All products we sell are brand new in original manufacturer packaging. We're not pulling a fast one, the product comes this way from the manufacturer, who is heavily regulated and publicly traded.
I had all my questions answered about the product I was considering buying. The representative was friendly and she spoke clear English, something that these days is hard to find. This was a inquiry priory to ordering. I'm expecting the service will also be first rate. My service representative was Danielle.
I recently went to CPAP.com's public office in Stafford, Texas. I was served by a very effective employee named Crystal. I purchased two machines, two masks, and a battery pack, and I am very pleased with them. I return to the office a week later to get help with a machine that I had purchased from CPAP.com several years ago. Again Crystal was very courteous and very helpful. She deserves special commendation. Count me as a very satisfied customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Sent: Sunday, November 20, 2016 11:44 PMSubject: Revdex.com Complaint #[redacted] - Regarding CPAP.com
Sir/Ms:
As a follow-up to your last update on Oct. 27, 2016, which I interpreted as CPAP.com being willing to resolve this by reimbursing me $187.00, to date I have received no communication whatsoever from anyone at CPAP.com
[redacted]
Sent: Monday, August 15, 2016 5:45 PMSubject: [redacted], Inc CPAP.com Complaint...
[redacted] Sorry that we weren't able to get your product delivered to you. You've received a refund for this order.
Crystal was super helpful. It is comforting to find people who answer your questions promptly and in a genuine way, instead of pushing a specific product. Very caring and helpful. I'll be buying something from this site soon, thanks to the great service she and the site provided.
[redacted]
I do not usually write reviews on behalf of any business; however, my experience with the individual that assisted me was so positive that I felt compelled to do so. A couple of months ago I had initially gone into the store front in the Stafford area to just see the machines prior to ordering one through my insurance company, since CPAP.COM itself did not take insurance. Fortunately for CPAP.COM, Ms. Crystal [redacted] assisted me and she was so attentive and informative that I ended up buying a travelling APAP system without going through the insurance company. Ms. [redacted] was very knowledgeable and extremely patient with me. She helped me try many different types of masks and educated me on the pros and cons of each one. Ms. [redacted] informed me that CPAP.COM had a 30-day return policy on most masks if they did not fit or felt right for me. This was a good thing because the mask is an integral part of the system, and it is a considerable expensive part of the equipment. I finally found a mask that was right for me, but not before I had tried and returned several of them. Ms. [redacted] was cordial and very helpful every time I went back to the store looking for a better fit. She always went out of her way to make sure that I was a happy customer. I've been thinking about buying another machine, one that is just for home use (since my insurance company will cover the expense for one, and I did not take advantage of this with my first one), but instead of going through a company that takes insurance, I will most likely go back to CPAP.COM and purchase from them due to my experience with Ms. [redacted]. In this case, the additional hassle of filing with the insurance company will be worth it just to deal with a person that has the customer's best interest in mind. I'm not sure if other personnel at CPAP.COM are as thoughtful as Ms. [redacted], but employees like her are ultimately what help service companies succeed. Of course, CPAP.COM seem to stand behind their products, and this is also critical.
I've been buying my CPAP equipment from CPAP.com since about 2007. I'm on my 3rd machine from them and a few more masks. I travel a lot and I am hard on my gear. That's not a reflection of the equipment quality.
I've looked at other DME supplier web sites too. I find CPAP.com to be one of the better sites if not the best. Their selection is great. I believe they are an independent shop. So, they don't push any particular brand or model. They also have a range of price points. Some places only sell the $1000.00 plus equipment.
Order fulfillment is always a big deal for me. I end up needing things last minute. They have always come through for me. Time is money for me and these folks save me a lot of time. Enough that it's worth paying out of pocket in the event my insurance company is in a bad mood at the time.
I am surprised to hear there are some negative ratings! I have worked with this company for about 12 years and always had a positive experience. One time I made a mistake in ordering, and even though I didn't have the insurance because it was the first time they let me send it back for a refund. Today I reordered what I had done earlier this year with Danielle on the phone and my experience was outstanding. I highly recommend Cpap.com.
Crystal was very helpful for me. Thank you !
I have been buying from cpap.com for over a decade. Always completely satisfied and they have excellent customer service.
Hello I just want to say I had a great experience with Crystal in helping me with a decision on a mask. She was very informative and professional and answered all of my questions. I will definitely buy from Cpap.com. She made my decision in purchasing the mask very convenient.
Sent: Monday, August 15, 2016 5:41 PMSubject: US Expediters, Inc CPAP.com Complaint...
[redacted] We have issued a refund for both filters in the amount of $21.94 (9.99 + 11.95) via check. Sorry for the confusion and bad customer service experience. I've emailed you to ask which unit you have and to understand how we can improve our website to make purchasing filters more clear.
I placed an online order with cpap.com today, and forgot to enter a promotion code for a discount. I opened a chat session with Layne, and she was able to open the order and make the adjustment I needed. She was helpful, friendly, and made me want to buy from cpap.com again. Their pricing is already very favorable to the local medical supply provider, and the products have always been in stock. Thank you.