CPP Diesel

Review: I started this deal in October of 2014 and I am just now closing the absolute worst experience in anybusiness dealing since I have been in the truck sales and service business. ln over 40 years in dealingwith suppliers, this is by far my most horrible experience.We spent $17,998.00 on two engines from CPP for one of our best customer's 2 trucks, on October 14th,2014, today lgot a $4,50O.OO refund, May, 9th 2015.We installed one ofthe engines in one of our customer's truck; it ran like a sewing machine for onehour. We drove the truck 100 feet and the engine began a horrible knock.This is how my nightmare with this company began.When anyone deals with this company, my advice is to read everything you can about warranties andreturn policies BEFORE YOU PAY FOR ANYTHING First,we ordered these engines, I told them I would pay for one and when they both got here I wouldpay for the other one. They told us that they would be here in two weeks because the machine shopwas backed up and they didn't have any engines on the shelf. I called two weeks later and they had noteven ordered the engines yet. 4 weeks later, we finally got approval for delivery, but then he would notship until he received FULL payment and denied he agreed to take payment when both engines arrivedat my shop. Now my customer is ready to shoot me, I needed the engines, so I paid. BIG, BIG mistake!The warranty on the engine on the web site read, 3 years. One month after we purchased the engineswe received, after many requests, the warranty regristration forms. lt is NOT warranted for 3 years asadvertised. lt is 3 years for a pickup truck, 2 years for an F350, F450, F550 it is one year if any of thesetrucks are used commercially. Then in order to make the warranty good, a person needs to install NEWturbo chargers, {2 at about S1,500.00), NEW injectors (8, at about 5400.00 each), NEW oil pump (1 atabout 5950.00), NEW EGR cooler (2 at about 5585.00 each). I was told NONE of this prior to themgettlng $17,998.00 of my money. Then, if it fails, I need to remove the engine, send back to CPP and letthem decide,fthey willcover the claim, which of course they did not. ALL these charges are at MYexpense. ln addition, all of a sudden there is NO return policy. Their claim is that these are CUSTOMengines, although it says NOWHERE in theirweb advertising about custom engine. So, now i'm outS17,998.00, I have one engine I have not even taken out of the crate, one engine in their possession thatthey tell me something was ingested into the engine and it failed. Of course they are in Pennsylvaniaand I am in Missourl. No way to prove the engine ingested anything. I cannot sell the engine in the crate,they will not buy it bacck and they sent me $4,500.00 to settle the failed engine. They will not tell mewhere the engine was remanufactured, so, I cannot put a warranty on this engine in the crate, because Ido not know who did the remanufacturing. I even offered to sell it back to them at a 20% restockingcharge. They will not buy it back for any amount. To settle with my good customer that I made anenemy of because of the defective engine, I purchase new engines from Ford and have not had anyproblems. These engines are $12,500.00 for a complete engine which includes the componentrymentioned earlier, with 3 year warranties,This only scratches the surface of the heartache we experienced with this company. They WILL NOTanswer the telephone in a reasonable time- At times I stayed on hold for over 45 minutes. The averageon hold time with these people is about 15 minutes. The owner WILL NOT return messages. You have tocall in on a phone they are not familiar with and just hope he will answer, again after being on hold foran average of 15 minutes. I have been dealing with this company for 7 horrible months. I wouldn't wishthis company on my worst enemy.The help employed by this person is very personable, but the owner is extremely rude, and ignorant. Iwould advise anyone doing business with this company to use a credit card because when you haveproblems, do not expect any satisfaction from Cummins Performance Products. At least you can getyour charges reversed when you have problems. Just read the Revdex.com reports. Out of 12 complaints, only 4have been resolved. 8 have not even been responded to.THIS COMPANY IS FROM THE BOWELS OF HELLDesired Settlement: We would be satisfied with a refund of the full price we paid for the engine that we purchased from CPP.[redacted], President

Review: I made an purchase from this company for $87.80. The company charged my credit card before shipping the product. A few days later I received an email stating that they are waiting for the product to be shipped directly from the vendor and they did not know when that would be. I called the vendor and they had it in stock and said they could ship to me anytime. I canceled my order with CPP and ordered from the manufacturer. CPP has not given back my money they charged me. I have called many times during their business hours and no one answers. I have sent emails and no one responds.Desired Settlement: I would like my credit card credited back the $87.80

Business

Response:

The customer made a purchase from us on March 18th 2016. We submitted the order and was told the item needed to drop ship and our warehouse did not have a ship date at this time. The customer wanted to cancel the order. We cancelled the order and issued a credit in the full amount of the order.