Craftsmen Remodeling Inc

Complaint: ***
I am rejecting this response because: The automax technician turned of the blower which I did not realize at the timeThis is what started this chain of events. 2.The service manager did NOT explain anything about calling them directly about addressing my
concerns I believe waiving or refunding this diagnostic is unreasonable and would be an appropriate and reasonable solution to this dispute
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com, We are responding to the complaint submitted on 10/23/16, ID of ***. We apologize for the delay in responding and for any inconvenience this may have caused to ourcustomer. Addressing the Complaint: Mr*** went to the Parts Department and ordered the
latch on his own and had another shop replace the latch. Automax did not perform the repair to the latch. Mr***needs to provide all receipts he paid for the latch and we will be happy to submit those receipts to Ford Motor company for consideration of a refund. Recalls are the responsibility of Ford Motor company but we will do whatever we can to be of assistance. Thank You,*** ***Director Fixed Operations

Dear Revdex.com,
We are responding to the complaint submitted on 10/23/16, ID of ***. We apologize for the delay in responding and for any inconvenience this may have caused to our
customer
Addressing the
Complaint:
Mr*** went to the Parts Department and ordered the latch on his own and had another shop replace the latch. Automax did not perform the repair to the latch. Mr***
needs to provide all receipts he paid for the latch and we will be happy to submit those receipts to Ford Motor company for consideration of a refund. Recalls are the responsibility of Ford Motor company but we will do whatever we can to be of assistance
Thank You,
*** ***
Director Fixed Operations

I just recently bought a van from this place and it was the WORST experience I have ever hadWhen I first went in everyone was great offered food, water, ectand after I signed the papers it all went downhillDuring the test drive I noticed a transmission leak and told this to themThey told me not to worry about it that everything would be taken care of, just sign the papersWhen I kept calling to see how they were going to take care of it nobody could give me an answer, they just said enjoy the rental car, itll be taken care ofI called and called and had to go up there a couple timesFinally, they (Doug and Oliver) told me they were replacing the transmission, provided me with a receipt of the transmission and I would be getting the van back soonweeks later it was done so I asked for a print out of all things done to my vanNobody could give me anythingI went from person to person and wound up with nothingI got the car back still dirty and the alignment not rightBrakes messed upWhen I went in there this morning to try again to get some kind of paperwork they gave me a sheet saying they only replaced the pan and sealsThen they came with other paperwork stating the transmission was replaced in JuneA month before I got the vanThen all their stories changed and they all stated they never told me the transmission was getting replaced it was only the sealsTHAT IS A LIEEveryone Lambert, Doug AND OLIVER all told me it was getting REPLACED during those weeks I was waiting for itON Friday when I got all the paperwork even Lambert said, oh they just replaced the transmission it'll be fineThey did not disclose that it was previously replaced but that they were doing it recentlyI would have NEVER bought this van if I knew it was ALREADY replaced and STILL had a leakI have a disabled daughter which is why I bought this van for her wheelchair, I wouldn't put her in something that is not SAFE in my eyesIt might be safe to ya'll but I feel like I was lied to, deceived, and ignored just so they can get my moneyI plan on taking this to everyone in Killeen to tell my story about this experience including the news stations so they can do the "investigate this" segment on this shopI will never go back here againIll pay for my own oil changes, alignment, and brakes to be redone because who know what they will do or say when my van is back at their shop

8-6-5:25pm, Automax contacted customer, appologized that his call was not returned in a timely fashion. Listened to the customers concern, invited customer to return tomorrow 8-7-when our radio guy is here to look at his CD concern also to check the other concerns he has. Customer
agreed to this. Once his vehicle is here we will address the concerns of the customer as well as test driving with the technician that perfomed the previous work to see if
it can be duplicatedAgain appologized for any inconvience that this may have caused

Dear Revdex.com,
We are responding to the complaint submitted on 10/31/16, ID of ***.
Addressing the Complaint:
We sincerely apologize for the miscommunication and any inconvenience this has caused to you. We are pleased to let you know
that the check for the amount you requestedhas been mailed.
Sincerely,
*** ***
General Sales Manager

Dear Revdex.com,? We are responding to the complaint submitted on 10/23/16, ID of [redacted].? We apologize for the delay in responding and for any inconvenience this may have caused to ourcustomer.? ? Addressing the Complaint:? Mr[redacted] went to the Parts Department and ordered the
latch on his own and had another shop replace the latch.? Automax did not perform the repair to the latch.? Mr[redacted]needs to provide all receipts he paid for the latch and we will be happy to submit those receipts to Ford Motor company for consideration of a refund.? ? Recalls are the responsibility of Ford Motor company but we will do whatever we can to be of assistance.? Thank You,[redacted]Director Fixed Operations

Mr***? paid $24,when he purchased his first vehicle in May of 2015.? ? Mr*** then traded within months of the original car deal.? He did not give himself time to build any equity in theoriginal car.?

Dear Revdex.com, We are responding to the complaint submitted on 10/31/16, ID of [redacted].   Addressing the Complaint:We sincerely apologize for the miscommunication and any inconvenience this has caused to you.  We are pleased to let you know that the check for the amount you...

requestedhas been mailed.   Sincerely, [redacted]General Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted] has been reimbursed for the Tx Tag tolls.  Automax has a copy of the check that was mailed to Mr. [redacted] on file. We hope this will satisfactorily resolve this concern. Regards, [redacted]Automax

Complaint: [redacted]
I am rejecting this response because: 1. The automax technician turned of the blower which I did not realize at the time. This is what started this chain of events. 2.The service manager did NOT explain anything about calling them directly about addressing my...

concerns.   I believe waiving or refunding this diagnostic is unreasonable and would be an appropriate and reasonable solution to this dispute.
[redacted]

Our sales staff reached out to Mr[redacted] and they have returned his $2,000.00 down payment as he requested. Sincerely, [redacted]General Sales Manager

Complaint: [redacted]
I am rejecting this response because:
When I purchased the vehicle and the "extended warranty" in 2012, I was under the assumption that an extended warranty was extending the original warranty as the title implies. Automax Ford does not explain or list any of the coverages with this warranty at the time of purchase, they simply told me that it was an extended, full coverage warranty for 6 years/100,000. Since this case has started, I have attempted to find any and all paperwork describing the specific coverages of the [redacted] Platinum plan both from the original purchase paperwork I received from the dealer at time of purchase and from [redacted]'s webpage, but I cannot find anything anywhere.  This is unacceptable and I am severely disgruntled at the fact that Automax Ford would sell an extended warranty plan that is not only NOT an extension of anything, but a completely different coverage plan that is inferior to the warranty provided by [redacted] factory warranty.
In response to the servicing of my vehicle, the reason I never used Automax Ford for my services is because their service department is so small for the amount of customers they have, it takes an entire day for an oil change to be completed. When I had my first oil change at around 5,000 miles, I dropped the car off at 0800 in the morning and didn't get it back until after 3pm. That is unacceptable for a simple oil change considering both my wife and I work full time, and they would not offer me a loaner vehicle for the day. So why would I accept being without a vehicle for an entire day for a 15 minutes of actual work when I can go to a [redacted] station and receive an oil change and full inspection in less than 30 minutes? Furthermore, even if I had received all my services from Automax Ford, they didn't even notice the issue when my car was in the shop for a separate issue a month prior to me noticing the noise, so why would this change Automax's stance on covering my claim?
Regards,
[redacted]

Please see attached.
Thank You,
[redacted]

I had been working with the internet sales person at Automax for days on a 2014 Ford F350. I had pictures and the internet showed 28,800 miles on this truck. A description of the truck made it sound like it was in a like new condition and a great deal. I spoke 5-8 times with several people at the dealership about this truck. I received a Autocheck (Like a Carfax) that showed the mileage and condition of the truck. After I got home I noticed it was from 10/2015. I live 6 hours from Killeen and had shopped on-line and I sent photo's and a very honest description of my truck and I expected the same from such a large dealership. I had told the people I spoke with that I wanted a truck with less than 30,000 miles and the condition of the truck was what fit my criteria. I was asked to call the dealership upon reaching College Station, Texas and they would get it detailed. I reached the dealership, walked out to the truck and noticed it had not been detailed. He said he didn't do it because it was raining. Okay, but why not detail the inside? On the driver side wheel a rim cap was missing, the foot pedal switch was completely broken (Internet sales person said to use the warranty to get it fixed), and the rear seat power plug cap was missing (Internet sales person said he would take one off another truck). It drove like someone had ragged the vehicle out. It definitely did not drive like a well taken care of truck that they advertised and talked with me about. I think Friday, 5-27-16 was the first morning he had ever seen the truck, because he had to pull the keys out of a bag with 20 other keys. The sales manager called me after I let really mad, from driving 6 hours and tried to tell me he would reduce the truck alittle for the mileage. They never said, HOW ABOUT I GIVE YOU A FULL TANK OF DIESEL FOR WASTING HALF OF A DAY FOR DRIVING OVER, NOPE! This is the most dishonest dealership I have ever been around and I pray they are not screwing our hard working military people like this. Worst experience I have ever had in a 1 hour time frame.

7-25-14 2:50PM I contacted the customer and agreed that Automax would replace his AC compressor at no charge to him, we scheduled appointment for Monday or Tuesday of next week, what ever is convienent to the customer.  I also advised the customer that he has a 2003 model year vehicle with 236,617 miles on it and with the replacement of the AC compressor he may have other issues come up that we are unaware of at this time that we could not accept responsibility for.  The customer agreed with the resolution.
If you have any further questions do not hestiate to call.
[redacted]
Fixed Ops Dir
Automax Ford
###-###-####

Thank you for purchasing a vehicle from us. I will be happy to fix the seat as agreed understanding that it may interrupt your travel plans.

Automax has gone above any beyond to assist the customer.  Unfortunately there is nothing else Automax can do.  We got the repairs fixed for half the cost.