[redacted]
[redacted]RE: Complaint # [redacted]Dear [redacted],I received your correspondence and reviewed the information in Ms. [redacted]’s account. I sincerely apologize for the inconvenience she...
experienced with her recent order.The UPS tracking on her package is quite unusual and shows that UPS received an online request from the recipient to have the order held at a local UPS facility, but then shows that they deemed the package lost approximately one week later. Her account shows that we received the order back as undeliverable on 10/8/15. Our warehouse restocked the item on that date and issued a full refund of $98.99 back to the credit card used on the order. If Ms. [redacted] would like to place a new order, she is welcome to do so anytime on www.eastbay.com. Thank you for your time.[redacted] Customer Care SupervisorEastbay
September 13, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] Dear [redacted], I have reviewed Mr. [redacted] comments. All returned products are inspected by our Returns...
Department. Unfortunately, the returned product number [redacted] - Under Armour Highlight LUX MC (size 13.5), was in unacceptable condition to accept as a return to restock. The product was returned to Mr. [redacted] on 8/31/17. Thank you for your time. [redacted]
Eastbay Customer Service
April 21, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’ account. I sincerely apologize for...
his inconvenience regarding his recent order. His order came through as a quantity of four, which it should not have as this release shoe was limited to one per customer. Launch items are housed separately in our warehouse and as only one pair should be shipping to each customer, this is likely why the quantity was not noticed when the order was picked. When the order shipped it did show that all four pairs shipped, and we do need to do an investigation to determine the valid weight of the package before a refund can be issued in that situation. I am sorry that Mr. [redacted] did not receive prompt follow up from [redacted] as he should have been updated on the status of his investigation through its completion. If he has not yet seen the refunds to his bank account we would be happy to provide a reference number that he can give his bank to trace the credit. To avoid this issue in the future, I would also recommend that Mr. [redacted] adhere to the “one per customer” launch rules as only one pair will be shipped to him regardless of how many duplicate items he orders. Thank you for your time.
[redacted] Customer Care Supervisor Eastbay
I have received your latest correspondence and reviewed the information
that Ms. [redacted] provided.
USPS tracking on the return label still does not show that they ever took
possession of this package and we have not received it back in our
warehouse. We would be happy to assist Ms.
[redacted] but we do need some proof of return to proceed with a refund. At this time, we only have tracking showing
the original package was delivered to her on 12/19/14.
I have documented the above information in Ms. [redacted]’s account and she
is welcome to contact us at any time with the necessary information to proceed
with her refund.
Business Bureau of Wisconsin Attn: Stacy [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] (David [redacted]) Dear Stacy, I apologize for the delay in responding as I did not receive the previous notification. I have reviewed the information in Mr. [redacted]’s account. His order included product number 56485442 – Nike Kobe 11 Low. All of our products are received directly from the manufacturer. We apologize for any disappointment regarding the quality of the shoes. Mr. [redacted] may review our Return Policy and Return Instructions via the following links: [redacted] The time for a return to reach us and be processed is approximately 10-14 business days from the date it was returned. There was a slight delay processing returns due to the busy holiday season. We received Mr. [redacted]’s return on 12/23/16. A credit card refund of $139.83 was requested on that date. The return did not include the original shipping and handling cost. Due to the product being defective, I have requested an additional credit card refund of $25.11, today, 1/30/17. That amount includes shipping and handling of $22.98 plus the sales tax difference of $2.13. Therefore, the total amount refunded for the defective item is $164.94, which is the original charge. Thank you for your time. Jane [redacted] Eastbay Customer Service
The shoes that I received had literally been put on my sons foot one time to try on. There was NO dog or cat hair as we DO NOT OWN A PET!!! To say that they found a piece of hair on the shoe and now they are calling them dirty is absolutely insane. There is absolutely nothing wrong with these shoes and I want my refund. I can send pictures of the shoe and the inside.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Eastbay/Final-Score has conflicting return policies in which their customer service is not informed. They also use the date from order to when they receive it which is an additional 2 week period. This clearly happens often so they use the excuse as well as the customer service hangs up in their customers. Buyers beware!
Regards,
[redacted]
reviewed the information in Mr.
[redacted]’s account. As we have informed Mr.
[redacted] on several occasions, his Loyalty Club membership was cancelled because
he is violating the Terms & Conditions of the program. The frequency and volume of orders on his
account far exceed the needs of a single family, and he has used his Loyalty
Club free shipping on orders shipped outside of the United States.
As our Terms and Conditions state, “All interpretations of the Eastbay Loyalty
Club terms and conditions shall be at our sole discretion. We may, at our discretion, cancel, modify, or
restrict the Eastbay Loyalty Club at any time without prior notice. Eastbay has the right, in its sole
discretion, to modify, add or delete any of the Loyalty Club terms, conditions
or benefits, in whole or in part, at any time, with or without notice, even
though such changes may reduce (or increase) the value of a Member’s benefit,
except where prohibited by law.
Continued use of your Membership in the Eastbay Loyalty Club constitutes
acceptance of any modifications, additions or deletions.” These are the details that Mr. [redacted] agreed
to by purchasing and using his Loyalty Club membership.
As our staff has informed Mr. [redacted], we will not reinstate his Loyalty
Club membership at this time due to the violations stated above. If he should attempt to reorder the
membership, this will result in the removal of the membership and the closing
of his account, allowing no future orders.
August 18, 2016 Revdex.com of WisconsinAttn: [redacted] 10019 W. Greenfield AvenueMilwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’ account. [redacted], the supervisor who...
spoke with him on 8/17/16, left detailed notes in his account as follows: Customer was transferred to me angry because he wanted our current promotion of $25 reward sent to you via e-mail when you purchase $99 or more. His order was placed on 8/12/16 and this promotion didn’t begin until 8/14/16. He already used a different promotion code on the order and he did not have an e-mail address on his account. He disconnected the call after he was done telling me how we would give him his $25 and it didn’t matter when he ordered, etc. All of our promotions state that they do not apply to prior purchases, which would indicate an order placed before that specific promotion began as in this case. I would honor it as a one-time courtesy had Mr. [redacted] not already used a promotion code on his order which removed $36.00 from his order total. We only allow one promotion code per order so I am not able to apply a second discount to the same order. I do apologize for any inconvenience but this has always been Champs Sports’ policy and it is clearly delineated in the details of all promotions. Thank you for your time. [redacted] B Customer Care Supervisor Champs Sports
[redacted]
[redacted]RE: Complaint # [redacted]Dear [redacted],I received your correspondence and reviewed the information in Ms. [redacted]’s account. I sincerely apologize for the inconvenience she...
experienced with her recent order.The UPS tracking on her package is quite unusual and shows that UPS received an online request from the recipient to have the order held at a local UPS facility, but then shows that they deemed the package lost approximately one week later. Her account shows that we received the order back as undeliverable on 10/8/15. Our warehouse restocked the item on that date and issued a full refund of $98.99 back to the credit card used on the order. If Ms. [redacted] would like to place a new order, she is welcome to do so anytime on www.eastbay.com. Thank you for your time.[redacted] Customer Care SupervisorEastbay
September 13, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] Dear [redacted], I have reviewed Mr. [redacted] comments. All returned products are inspected by our Returns...
Department. Unfortunately, the returned product number [redacted] - Under Armour Highlight LUX MC (size 13.5), was in unacceptable condition to accept as a return to restock. The product was returned to Mr. [redacted] on 8/31/17. Thank you for your time. [redacted]
Eastbay Customer Service
April 21, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’ account. I sincerely apologize for...
his inconvenience regarding his recent order. His order came through as a quantity of four, which it should not have as this release shoe was limited to one per customer. Launch items are housed separately in our warehouse and as only one pair should be shipping to each customer, this is likely why the quantity was not noticed when the order was picked. When the order shipped it did show that all four pairs shipped, and we do need to do an investigation to determine the valid weight of the package before a refund can be issued in that situation. I am sorry that Mr. [redacted] did not receive prompt follow up from [redacted] as he should have been updated on the status of his investigation through its completion. If he has not yet seen the refunds to his bank account we would be happy to provide a reference number that he can give his bank to trace the credit. To avoid this issue in the future, I would also recommend that Mr. [redacted] adhere to the “one per customer” launch rules as only one pair will be shipped to him regardless of how many duplicate items he orders. Thank you for your time.
[redacted] Customer Care Supervisor Eastbay
March 25, 2015
Revdex.com
[redacted]
RE: Case #[redacted] – [redacted]
Dear [redacted],
I have received your latest correspondence and reviewed the information
that Ms. [redacted] provided.
USPS tracking on the return label still does not show that they ever took
possession of this package and we have not received it back in our
warehouse. We would be happy to assist Ms.
[redacted] but we do need some proof of return to proceed with a refund. At this time, we only have tracking showing
the original package was delivered to her on 12/19/14.
I have documented the above information in Ms. [redacted]’s account and she
is welcome to contact us at any time with the necessary information to proceed
with her refund.
Thank you.
[redacted]
January 30, 2017 Better...
Business Bureau of Wisconsin Attn: Stacy [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] (David [redacted]) Dear Stacy, I apologize for the delay in responding as I did not receive the previous notification. I have reviewed the information in Mr. [redacted]’s account. His order included product number 56485442 – Nike Kobe 11 Low. All of our products are received directly from the manufacturer. We apologize for any disappointment regarding the quality of the shoes. Mr. [redacted] may review our Return Policy and Return Instructions via the following links: [redacted] The time for a return to reach us and be processed is approximately 10-14 business days from the date it was returned. There was a slight delay processing returns due to the busy holiday season. We received Mr. [redacted]’s return on 12/23/16. A credit card refund of $139.83 was requested on that date. The return did not include the original shipping and handling cost. Due to the product being defective, I have requested an additional credit card refund of $25.11, today, 1/30/17. That amount includes shipping and handling of $22.98 plus the sales tax difference of $2.13. Therefore, the total amount refunded for the defective item is $164.94, which is the original charge. Thank you for your time. Jane [redacted] Eastbay Customer Service
The shoes that I received had literally been put on my sons foot one time to try on. There was NO dog or cat hair as we DO NOT OWN A PET!!! To say that they found a piece of hair on the shoe and now they are calling them dirty is absolutely insane. There is absolutely nothing wrong with these shoes and I want my refund. I can send pictures of the shoe and the inside.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Eastbay/Final-Score has conflicting return policies in which their customer service is not informed. They also use the date from order to when they receive it which is an additional 2 week period. This clearly happens often so they use the excuse as well as the customer service hangs up in their customers. Buyers beware!
Regards,
[redacted]
February 27, 2015
[redacted]
[redacted]
[redacted]
[redacted]
RE: Case #[redacted] – [redacted]
Dear [redacted],
I have received your correspondence and...
reviewed the information in Mr.
[redacted]’s account. As we have informed Mr.
[redacted] on several occasions, his Loyalty Club membership was cancelled because
he is violating the Terms & Conditions of the program. The frequency and volume of orders on his
account far exceed the needs of a single family, and he has used his Loyalty
Club free shipping on orders shipped outside of the United States.
As our Terms and Conditions state, “All interpretations of the Eastbay Loyalty
Club terms and conditions shall be at our sole discretion. We may, at our discretion, cancel, modify, or
restrict the Eastbay Loyalty Club at any time without prior notice. Eastbay has the right, in its sole
discretion, to modify, add or delete any of the Loyalty Club terms, conditions
or benefits, in whole or in part, at any time, with or without notice, even
though such changes may reduce (or increase) the value of a Member’s benefit,
except where prohibited by law.
Continued use of your Membership in the Eastbay Loyalty Club constitutes
acceptance of any modifications, additions or deletions.” These are the details that Mr. [redacted] agreed
to by purchasing and using his Loyalty Club membership.
As our staff has informed Mr. [redacted], we will not reinstate his Loyalty
Club membership at this time due to the violations stated above. If he should attempt to reorder the
membership, this will result in the removal of the membership and the closing
of his account, allowing no future orders.
Thank you.
[redacted]
[redacted]
Eastbay
August 18, 2016 Revdex.com of WisconsinAttn: [redacted] 10019 W. Greenfield AvenueMilwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information in Mr. [redacted]’ account. [redacted], the supervisor who...
spoke with him on 8/17/16, left detailed notes in his account as follows: Customer was transferred to me angry because he wanted our current promotion of $25 reward sent to you via e-mail when you purchase $99 or more. His order was placed on 8/12/16 and this promotion didn’t begin until 8/14/16. He already used a different promotion code on the order and he did not have an e-mail address on his account. He disconnected the call after he was done telling me how we would give him his $25 and it didn’t matter when he ordered, etc. All of our promotions state that they do not apply to prior purchases, which would indicate an order placed before that specific promotion began as in this case. I would honor it as a one-time courtesy had Mr. [redacted] not already used a promotion code on his order which removed $36.00 from his order total. We only allow one promotion code per order so I am not able to apply a second discount to the same order. I do apologize for any inconvenience but this has always been Champs Sports’ policy and it is clearly delineated in the details of all promotions. Thank you for your time. [redacted] B Customer Care Supervisor Champs Sports