Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called Pay Pal today. Pay Pal said no refund has been issued or requested. I also received an email from Eastbay today saying they are still investigating the package. I should wait until April 27, 2017. No refund has been issued. I have talked to UPS 3 times and there was no package damage and the shoes simply were not shipped. I will close this complaint and be happy if they just do what they said and refund the money. once the 149.99 is refunded I will be happy and close complaint. Thanks Revdex.com!!
Regards,
[redacted]
June 8, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], In his most recent communication Mr. [redacted] referenced the products not arriving at his home, but as we have previously confirmed, the shipping address he provided for his order is a freight forwarder, not a personal home, and delivery was confirmed to that warehouse. If the freight forwarder was sending the package to Mr. [redacted]’s personal home, he will need to contact them for further assistance. As I stated previously, and as we have told Mr. [redacted] several times, we are only responsible for the initial delivery to the customer’s desired shipping address. If customers choose to use a reshipper to send the package to a second address, we are no longer involved and they must deal directly with the freight forwarding service. As we have confirmed to Mr. [redacted] in all of our communications, his investigation has been completed and is closed. No refund will be issued from Eastbay because UPS has provided proof that his package was successfully delivered by the shipper and accepted at the shipping address he gave us. He will need to contact his freight forwarder for further assistance and/or refunds. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
August 9, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed Ms. [redacted]’s account information. She has placed recent orders with Kids Foot Locker...
and Foot Locker. The Kids Foot Locker order number 2100659 for product number 43755008 - Nike Little Posite Pro (size 2.0) and product number 40888602 – Jordan Retro 5 (size 6.0), was cancelled on 8/4/17 due to a failed credit card authorization. The Foot Locker order number 20451869 for product number 40888602 - Jordan Retro 5 (size 6.5), was cancelled on 8/7/17 due to a failed credit card authorization. Product number 43755008 - Nike Little Posite Pro (size 2.0) was processed and shipped 8/7/17. Ms. [redacted] called our company on 8/9/17 and the cancellation was explained to her. Each product was being shipped from an alternate location; therefore, the order was split into two invoices and two separate shipments. Upon placing the order, a credit card authorization amount is requested for the full dollar amount of the order. That authorization code is used on the first shipment. A new authorization code is then requested for the second shipment. The credit card is then “charged” separately for the value of each invoice. Due to the failed authorization, there is only one charge of $91.38 for product number 43755008 - Nike Little Posite Pro (size 2.0). If there are any further concerns regarding the credit card charge, Ms. [redacted] may call our Payment Processing Department at ###-###-#### and request to speak with a Supervisor. We apologize for any disappointment regarding the credit card process and the expired promotional offer. A $25.00 gift card is on its way to Ms. [redacted] via email. We do appreciate her business and would like her to give us another chance in the future. Thank you for your time.
[redacted] Foot Locker Customer Service
September 1, 2015Revdex.comAttn: [redacted] RE: Complaint ID #[redacted] – [redacted]Dear [redacted],I received your correspondence and reviewed the information that Mr. [redacted] provided. His account shows that his online order...
did not download correctly into our system and was not transmitted to our warehouse. This is a rare occurrence, but I completely understand his frustration. The only reason he was even charged for the order is because PayPal requires us to collect funds immediately (versus credit/debit cards where payment is only taken when the order ships out). PayPal does regularly review their orders and reach out to us on orders like this, but unfortunately it can sometimes take up to a month for us to be made aware of the situation.Mr. [redacted]’ account shows that his PayPal account has been refunded in full for the order that was not placed in our system. We would be happy to honor the lower price on a reorder, and there are two ways we can achieve that. Mr. [redacted] can call in to place his order over the phone with a credit/debit card, which would allow us to adjust the price on the spot. (We could also upgrade his shipping at no cost.) If he would prefer to use PayPal, the order would have to be placed online and we would issue a refund for the difference back to his PayPal account after his order ships out. I have documented all information in his account (customer #[redacted]) so our customer service staff is aware, and we will assist Mr. [redacted] with the option that he chooses. I sincerely apologize for any inconvenience this situation caused to him, and we look forward to resolving it for him as soon as possible. Thank you,Lindsey [redacted]Eastbay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is not true please see attached file. I was not informed until 2/16 and made the purchase on 2/13 leaving me no time on 2/13 to try and purchase the shoes elsewhere. To add fuel to the fire my $176.00 is still being held as if I purchased the shoes. Please see attachement.
Regards,
Eileen [redacted]
To resolve this issue, I have issued the following
refunds - $531.93 for items customer states were missing from invoice
#[redacted], $367.96 for items customer states were missing from invoice
#[redacted], and $459.95 for items customer states were missing from invoice #[redacted]. These refunds will be applied back to the
PayPal account used on the order and will take 5-7 business days to appear in
his account.
I would also like to advise Mr. [redacted] that this is a
one-time resolution and in the future, any claims of missing items will need to
be directed to his freight forwarder. I
have documented this information in his account.
February 9, 2016 Revdex.com of Wisconsin Attn: [redacted]
[redacted] RE: Complaint # [redacted] – Ara [redacted] Dear [redacted], I received your correspondence indicating non-response and reviewed the information in Mr....
[redacted]’s account. I had not previously received a copy of this complaint. His account shows that we issued a $40 gift card to him as a courtesy to resolve this situation. The cardholder who originally purchased the item also received a full credit for the item which we did not reverse. Thank you for your time. Lindsey [redacted] Foot Locker Tell us why here...
January 30, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # 11860761 (Starr A[redacted] Dear [redacted], I apologize for the delay in responding as I did not receive the previous notification. I have...
reviewed the information in Starr A[redacted]’s account. I apologize for any disappointment regarding the cancelled order due to the unavailable product. Upon cancellation of an order, an email notification is sent to the customer. We do not call the customer to inform them of the cancellation. The payment method used for the order was PayPal. We are unable to apply that credit towards another order. A PayPal credit is issued for the cancelled order and requires 24-48 hours to be requested by our Operational Support Department. The PayPal credit will appear in a customer’s account within 48 hours. A PayPal refund of $110.72 was requested on 12/6/16. Starr placed a new order on 12/12/16. A discount of $25.00 was applied to the order per the promotion code entered. We do only accept one promotion code per order. We do appreciate Starr’s business and hope to offer better service in the future. Thank you for your time. Jane Martin Eastbay Customer Service
December 18, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted] Dear [redacted], I have reviewed Mr. [redacted] complaint. I apologize for any disappointment regarding the condition of the product,...
the service received upon contacting us and also the incorrect return information provided to Mr. [redacted]. Mr. [redacted]’s order for product number [redacted] – Nike MLB Tech Fleece ½ Zip – Tigers, was placed and shipped 10/20/17. We received and processed his return on 12/14/17. Since the return was beyond 30 days, our Returns Department sent the product back to Mr. [redacted] as an unacceptable return. Our Return Policy may be viewed via the following link: https://www.final-score.com/customer-service/return-policy.html Our Return Policy states: “Returns and exchanges will be honored prior to 30 days from shipment date to you. Returns received more than 30 days after date of shipment will not be accepted and will be returned to sender. If you receive an incorrect or defective item, we’ll make it right and take care of the shipping. Return incorrect, flawed or damaged items before 30 days from the shipment date to you, and we’ll cover the return shipping and refund or exchange the item.” Our Returns Department will allow no exceptions to our Return Policy. We are unable to fulfill Mr. [redacted]’s request to ship a replacement product free of charge. Thank you for your time. [redacted]
Final Score Customer Service
May 4, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] ([redacted]) Dear [redacted], I have reviewed Mr. [redacted]’s account information. Order number 54989045 has been cancelled by our Payment...
Verification Department. All orders are subject to payment verification prior to being processed to ship. The verification system used for credit card orders is automated. The exact reason for cancellation is not provided to us; therefore, we are unable to offer any additional information as to why the payment is unacceptable. Mr. [redacted]’s credit card has not been charged. He may contact our Payment Verification Department at ###-###-#### if he has any further concerns regarding the cancellation. Thank you for your time. Jane Martin Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11978476, and find that this resolution is satisfactory to me. However, this acceptance is contingent on my receipt of the new helmet (which in the letter is not in fact guaranteed) I have received an email separately from Eastbay which is substantially the same as noted in their letter to you. Had this option been provided when requested, pursuing a complaint would not have been neccesary. I will await the return shipping label from Eastbay.
Regards,
Lisa S[redacted]
To resolve this issue, I have entered a refund of $39.99
to reimburse Mr. [redacted] for his club membership.
The refund should fully process in 5-7 business days.
However, as previously stated, his membership will not
be reinstated under any circumstances. As
stated in the Terms & Conditions, all interpretations of the Eastbay
Loyalty Club terms and conditions shall be at our sole discretion and we may,
at our discretion, cancel, modify, or restrict the Eastbay Loyalty Club at any
time without prior notice. This decision
is final.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated in all my previous responses, Eastbay is lieing again. They keep changing their story. I have stated many times that I DID NOT order what was in the box, and I DID NOT order a women's shoe! My girlfriend was holding the box because it contained the women's shoes that she was buying for herself. I have stated may times before that I spoke with the assistant manager and told him I was ordering a pair of MEN'S shoes for ME! I was never shown this "mystery slip" that Eastbay keeps talking about, but the manager verbally verified with me that he had two pairs of men's size 10.5 left in the warehouse, and that he would have them shipped to the store. I would be getting these at the sale price as well. If Eastbay doesn't want to give me the sale price that I was promised, at least stop lieing! This is extremely unprofessional. Their assistant manager made a mistake, and I will not accept the way Eastbay is handling this situation. Why would the assistant manager tell me they had the men's shoes at the sale price, and then the store manager tells me they are not part of the sale the next day when I came to get the shoes that were supposedly ordered from the warehouse? Eastbay, stop implying that I am lieing because I am not, and I know exactly what happened. Take ownership for your employee's mistake!
Regards,
[redacted]
May 4, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], Mr. [redacted]’s two Eastbay crs are 28409589 and 42980989. The most recent documentation in 28409589 is from our Accounting department and states that refund check #1825837 in the amount of $117.39 was cashed and cleared our bank 4/18/16. I have a attached a copy of the cashed check. Once a check has been cashed, we are not able to reissue it. If Mr. [redacted] did not cash this check himself, he will need to contact his local authorities to report the matter. Thank you for your time. [redacted] B. Customer Care Supervisor Eastbay
April 28, 2015
[redacted]
[redacted]
[redacted]
[redacted]
RE: Complaint ID #[redacted] – [redacted]
[redacted]
Dear [redacted],
I
received your correspondence and reviewed the information in Mr....
[redacted]’s account. I forwarded his concerns to our purchasing
department and they stated that the rules for Little League and Coach Pitch are
a bit different depending on what association sanctions a child’s team. Children who play Coach Pitch in a Little
League-affiliated league can only use bats that are approved by LL and their
rule states the bat barrel must be 2 ¼”.
The Coach Pitch bat that Mr. [redacted] purchased is approved by the USSSA
which allows 2 ¾” bats.
For Mr. [redacted]’s inconvenience we will be
happy to accept his bat back as a return and issue him either a full refund or
an exchange. I have noted this information in his account
and requested an e-mailed UPS prepaid return label for his use. He should receive the label within 1 business
day and his return can be taken to any UPS location.
Thank you for your time.
Sincerely,
[redacted]
[redacted]
Eastbay
September 1, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted]
[redacted] I have reviewed Mr. [redacted] comments. I apologize for any disappointment regarding his cancelled...
order due to the unavailable Adidas Ultra Boost. We are unable to fulfill his request to receive the product as it is no longer available from the manufacturer. Mr. [redacted] has contacted us on 8/31/17 regarding the cancelled order. A $50 Gift Card was emailed to him on 8/31/17. He may call us at 1.800.863.8932 when he is ready to place a new order. His account is also noted to offer 25% off a no minimum order. Some products are excluded from discounts and are noted as such upon viewing them on our web site. We do appreciate Mr. [redacted] business and hope he will give us another chance! Thank you for your time. [redacted]
Footaction Customer Service
I have received your correspondence and reviewed...
the
information in Ms. [redacted]’s account. I am
very sorry to hear of the inconvenience she experienced on her recent order
with Eastbay.
During the checkout process our website provides a link
to the details of the shipping process, and I have attached this
information. We do have rush options
that can leave the warehouse the same day they are placed (2 Business Day and
Next Business Day) but 3-4 Business Day packages are not considered rush so do
not receive priority handling in the warehouse.
Ms. [redacted]’s order was placed on 11/10 and shipped the next business day,
with the shipping days being 11/12, 11/13, 11/14 and 11/17. I see in Ms. [redacted]’s account that the supervisor she spoke
with on 11/14 refunded her shipping costs, but more importantly, I sincerely
apologize that she did not receive her order in time for her daughter’s cheer
competition. I will certainly make sure
that her concerns about our website are forwarded to the appropriate personnel,
as we want to make sure our customers have the necessary information to make
educated decisions on shipping. I
understand it’s particularly important for athletes to have their equipment on
time and this type of feedback helps us to make our website as user-friendly as
possible for our customers so they are prepared for practices and competitions.
I am hopeful that Ms. [redacted] does order from us again in
the future, and we will happily give her free Next Business Day shipping on a
future phone order. (This information is
documented in her account.)
August 16, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed Ms. [redacted]’s account information. I apologize for any disappointment regarding the shipping...
error. Unfortunately, the product requested is no longer available; therefore, we are unable to ship that item to Ms. [redacted] as she has requested as her desired settlement. Ms. [redacted] contacted us via Live Chat and was advised to return the wrong shoes to us. A copy of her invoice and also a UPS Return Label were sent to her via email. She was advised to provide us with a tracking number once she had returned the shoes. Upon her confirmation with the tracking number, a credit card refund of $72.21 was requested on 8/15/17. A $15 Gift Card was also sent to the email address provided. Since she did not receive the email, the Gift Card number and pin were given to her over the phone. Our Resolution Specialist, Robyn, has generously offered for Ms. [redacted] to place a new order with a shoe value up to $84.99 at the discount price of $67.49. The value of $84.99 is $10.00 more than the original purchase price of $74.99. Ms. [redacted] may call us at ###-###-#### to place a new order. She may reference her cr 54522203 as her account is noted regarding the offer. Our main priority is to provide the ultimate in customer service to everyone. I apologize if we have not met this priority while servicing Ms. [redacted]. Thank you for your time. [redacted] Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I first called why was my issue not resolved then when I specifically stated all information to the representative? Why has it taken over 6 calls and nearly a month? Your staff again your staff made the mistake and refunded the wrong account. Tell me how this is my fault? What does someone else's order have to do with mine? Where is your proof that UPS actually delivered? was it the correct address? Where is proof of signature? I have been given conflicting and incorrect information with no resolution. I have spoken with manager after manager This manger has not done anything different except repeat the same thing as others. This matter should have been resolved by someone who knows how to handle customer issues such as a GM or VP. I will never order from your company again and will encourage others as well. Don't even think about replacing refund immediately. I now question is 226.00 worth your reputation?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called Pay Pal today. Pay Pal said no refund has been issued or requested. I also received an email from Eastbay today saying they are still investigating the package. I should wait until April 27, 2017. No refund has been issued. I have talked to UPS 3 times and there was no package damage and the shoes simply were not shipped. I will close this complaint and be happy if they just do what they said and refund the money. once the 149.99 is refunded I will be happy and close complaint. Thanks Revdex.com!!
Regards,
[redacted]
June 8, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], In his most recent communication Mr. [redacted] referenced the products not arriving at his home, but as we have previously confirmed, the shipping address he provided for his order is a freight forwarder, not a personal home, and delivery was confirmed to that warehouse. If the freight forwarder was sending the package to Mr. [redacted]’s personal home, he will need to contact them for further assistance. As I stated previously, and as we have told Mr. [redacted] several times, we are only responsible for the initial delivery to the customer’s desired shipping address. If customers choose to use a reshipper to send the package to a second address, we are no longer involved and they must deal directly with the freight forwarding service. As we have confirmed to Mr. [redacted] in all of our communications, his investigation has been completed and is closed. No refund will be issued from Eastbay because UPS has provided proof that his package was successfully delivered by the shipper and accepted at the shipping address he gave us. He will need to contact his freight forwarder for further assistance and/or refunds. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
August 9, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed Ms. [redacted]’s account information. She has placed recent orders with Kids Foot Locker...
and Foot Locker. The Kids Foot Locker order number 2100659 for product number 43755008 - Nike Little Posite Pro (size 2.0) and product number 40888602 – Jordan Retro 5 (size 6.0), was cancelled on 8/4/17 due to a failed credit card authorization. The Foot Locker order number 20451869 for product number 40888602 - Jordan Retro 5 (size 6.5), was cancelled on 8/7/17 due to a failed credit card authorization. Product number 43755008 - Nike Little Posite Pro (size 2.0) was processed and shipped 8/7/17. Ms. [redacted] called our company on 8/9/17 and the cancellation was explained to her. Each product was being shipped from an alternate location; therefore, the order was split into two invoices and two separate shipments. Upon placing the order, a credit card authorization amount is requested for the full dollar amount of the order. That authorization code is used on the first shipment. A new authorization code is then requested for the second shipment. The credit card is then “charged” separately for the value of each invoice. Due to the failed authorization, there is only one charge of $91.38 for product number 43755008 - Nike Little Posite Pro (size 2.0). If there are any further concerns regarding the credit card charge, Ms. [redacted] may call our Payment Processing Department at ###-###-#### and request to speak with a Supervisor. We apologize for any disappointment regarding the credit card process and the expired promotional offer. A $25.00 gift card is on its way to Ms. [redacted] via email. We do appreciate her business and would like her to give us another chance in the future. Thank you for your time.
[redacted] Foot Locker Customer Service
September 1, 2015Revdex.comAttn: [redacted] RE: Complaint ID #[redacted] – [redacted]Dear [redacted],I received your correspondence and reviewed the information that Mr. [redacted] provided. His account shows that his online order...
did not download correctly into our system and was not transmitted to our warehouse. This is a rare occurrence, but I completely understand his frustration. The only reason he was even charged for the order is because PayPal requires us to collect funds immediately (versus credit/debit cards where payment is only taken when the order ships out). PayPal does regularly review their orders and reach out to us on orders like this, but unfortunately it can sometimes take up to a month for us to be made aware of the situation.Mr. [redacted]’ account shows that his PayPal account has been refunded in full for the order that was not placed in our system. We would be happy to honor the lower price on a reorder, and there are two ways we can achieve that. Mr. [redacted] can call in to place his order over the phone with a credit/debit card, which would allow us to adjust the price on the spot. (We could also upgrade his shipping at no cost.) If he would prefer to use PayPal, the order would have to be placed online and we would issue a refund for the difference back to his PayPal account after his order ships out. I have documented all information in his account (customer #[redacted]) so our customer service staff is aware, and we will assist Mr. [redacted] with the option that he chooses. I sincerely apologize for any inconvenience this situation caused to him, and we look forward to resolving it for him as soon as possible. Thank you,Lindsey [redacted]Eastbay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
That is not true please see attached file. I was not informed until 2/16 and made the purchase on 2/13 leaving me no time on 2/13 to try and purchase the shoes elsewhere. To add fuel to the fire my $176.00 is still being held as if I purchased the shoes. Please see attachement.
Regards,
Eileen [redacted]
January 21, 2015
[redacted]
RE: Case #[redacted] – [redacted]
Dear [redacted],
To resolve this issue, I have issued the following
refunds - $531.93 for items customer states were missing from invoice
#[redacted], $367.96 for items customer states were missing from invoice
#[redacted], and $459.95 for items customer states were missing from invoice #[redacted]. These refunds will be applied back to the
PayPal account used on the order and will take 5-7 business days to appear in
his account.
I would also like to advise Mr. [redacted] that this is a
one-time resolution and in the future, any claims of missing items will need to
be directed to his freight forwarder. I
have documented this information in his account.
Thank you.
[redacted]
February 9, 2016 Revdex.com of Wisconsin Attn: [redacted]
[redacted] RE: Complaint # [redacted] – Ara [redacted] Dear [redacted], I received your correspondence indicating non-response and reviewed the information in Mr....
[redacted]’s account. I had not previously received a copy of this complaint. His account shows that we issued a $40 gift card to him as a courtesy to resolve this situation. The cardholder who originally purchased the item also received a full credit for the item which we did not reverse. Thank you for your time. Lindsey [redacted] Foot Locker Tell us why here...
January 30, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # 11860761 (Starr A[redacted] Dear [redacted], I apologize for the delay in responding as I did not receive the previous notification. I have...
reviewed the information in Starr A[redacted]’s account. I apologize for any disappointment regarding the cancelled order due to the unavailable product. Upon cancellation of an order, an email notification is sent to the customer. We do not call the customer to inform them of the cancellation. The payment method used for the order was PayPal. We are unable to apply that credit towards another order. A PayPal credit is issued for the cancelled order and requires 24-48 hours to be requested by our Operational Support Department. The PayPal credit will appear in a customer’s account within 48 hours. A PayPal refund of $110.72 was requested on 12/6/16. Starr placed a new order on 12/12/16. A discount of $25.00 was applied to the order per the promotion code entered. We do only accept one promotion code per order. We do appreciate Starr’s business and hope to offer better service in the future. Thank you for your time. Jane Martin Eastbay Customer Service
December 18, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted] Dear [redacted], I have reviewed Mr. [redacted] complaint. I apologize for any disappointment regarding the condition of the product,...
the service received upon contacting us and also the incorrect return information provided to Mr. [redacted]. Mr. [redacted]’s order for product number [redacted] – Nike MLB Tech Fleece ½ Zip – Tigers, was placed and shipped 10/20/17. We received and processed his return on 12/14/17. Since the return was beyond 30 days, our Returns Department sent the product back to Mr. [redacted] as an unacceptable return. Our Return Policy may be viewed via the following link: https://www.final-score.com/customer-service/return-policy.html Our Return Policy states: “Returns and exchanges will be honored prior to 30 days from shipment date to you. Returns received more than 30 days after date of shipment will not be accepted and will be returned to sender. If you receive an incorrect or defective item, we’ll make it right and take care of the shipping. Return incorrect, flawed or damaged items before 30 days from the shipment date to you, and we’ll cover the return shipping and refund or exchange the item.” Our Returns Department will allow no exceptions to our Return Policy. We are unable to fulfill Mr. [redacted]’s request to ship a replacement product free of charge. Thank you for your time. [redacted]
Final Score Customer Service
May 4, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint # [redacted] ([redacted]) Dear [redacted], I have reviewed Mr. [redacted]’s account information. Order number 54989045 has been cancelled by our Payment...
Verification Department. All orders are subject to payment verification prior to being processed to ship. The verification system used for credit card orders is automated. The exact reason for cancellation is not provided to us; therefore, we are unable to offer any additional information as to why the payment is unacceptable. Mr. [redacted]’s credit card has not been charged. He may contact our Payment Verification Department at ###-###-#### if he has any further concerns regarding the cancellation. Thank you for your time. Jane Martin Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11978476, and find that this resolution is satisfactory to me. However, this acceptance is contingent on my receipt of the new helmet (which in the letter is not in fact guaranteed) I have received an email separately from Eastbay which is substantially the same as noted in their letter to you. Had this option been provided when requested, pursuing a complaint would not have been neccesary. I will await the return shipping label from Eastbay.
Regards,
Lisa S[redacted]
March
12, 2015
[redacted]
RE:
Case #[redacted] – [redacted]
Dear [redacted],
To resolve this issue, I have entered a refund of $39.99
to reimburse Mr. [redacted] for his club membership.
The refund should fully process in 5-7 business days.
However, as previously stated, his membership will not
be reinstated under any circumstances. As
stated in the Terms & Conditions, all interpretations of the Eastbay
Loyalty Club terms and conditions shall be at our sole discretion and we may,
at our discretion, cancel, modify, or restrict the Eastbay Loyalty Club at any
time without prior notice. This decision
is final.
Thank
you.
[redacted]
Eastbay
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated in all my previous responses, Eastbay is lieing again. They keep changing their story. I have stated many times that I DID NOT order what was in the box, and I DID NOT order a women's shoe! My girlfriend was holding the box because it contained the women's shoes that she was buying for herself. I have stated may times before that I spoke with the assistant manager and told him I was ordering a pair of MEN'S shoes for ME! I was never shown this "mystery slip" that Eastbay keeps talking about, but the manager verbally verified with me that he had two pairs of men's size 10.5 left in the warehouse, and that he would have them shipped to the store. I would be getting these at the sale price as well. If Eastbay doesn't want to give me the sale price that I was promised, at least stop lieing! This is extremely unprofessional. Their assistant manager made a mistake, and I will not accept the way Eastbay is handling this situation. Why would the assistant manager tell me they had the men's shoes at the sale price, and then the store manager tells me they are not part of the sale the next day when I came to get the shoes that were supposedly ordered from the warehouse? Eastbay, stop implying that I am lieing because I am not, and I know exactly what happened. Take ownership for your employee's mistake!
Regards,
[redacted]
May 4, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], Mr. [redacted]’s two Eastbay c
rs are 28409589 and 42980989. The most recent documentation in 28409589 is from our Accounting department and states that refund check #1825837 in the amount of $117.39 was cashed and cleared our bank 4/18/16. I have a attached a copy of the cashed check. Once a check has been cashed, we are not able to reissue it. If Mr. [redacted] did not cash this check himself, he will need to contact his local authorities to report the matter. Thank you for your time. [redacted] B. Customer Care Supervisor Eastbay
April 28, 2015
[redacted]
[redacted]
[redacted]
[redacted]
RE: Complaint ID #[redacted] – [redacted]
[redacted]
Dear [redacted],
I
received your correspondence and reviewed the information in Mr....
[redacted]’s account. I forwarded his concerns to our purchasing
department and they stated that the rules for Little League and Coach Pitch are
a bit different depending on what association sanctions a child’s team. Children who play Coach Pitch in a Little
League-affiliated league can only use bats that are approved by LL and their
rule states the bat barrel must be 2 ¼”.
The Coach Pitch bat that Mr. [redacted] purchased is approved by the USSSA
which allows 2 ¾” bats.
For Mr. [redacted]’s inconvenience we will be
happy to accept his bat back as a return and issue him either a full refund or
an exchange. I have noted this information in his account
and requested an e-mailed UPS prepaid return label for his use. He should receive the label within 1 business
day and his return can be taken to any UPS location.
Thank you for your time.
Sincerely,
[redacted]
[redacted]
Eastbay
September 1, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted]
[redacted] I have reviewed Mr. [redacted] comments. I apologize for any disappointment regarding his cancelled...
order due to the unavailable Adidas Ultra Boost. We are unable to fulfill his request to receive the product as it is no longer available from the manufacturer. Mr. [redacted] has contacted us on 8/31/17 regarding the cancelled order. A $50 Gift Card was emailed to him on 8/31/17. He may call us at 1.800.863.8932 when he is ready to place a new order. His account is also noted to offer 25% off a no minimum order. Some products are excluded from discounts and are noted as such upon viewing them on our web site. We do appreciate Mr. [redacted] business and hope he will give us another chance! Thank you for your time. [redacted]
Footaction Customer Service
November 19, 2014
[redacted]
[redacted]
[redacted]
[redacted]
RE: Case #[redacted] – [redacted]
Dear [redacted],
I have received your correspondence and reviewed...
the
information in Ms. [redacted]’s account. I am
very sorry to hear of the inconvenience she experienced on her recent order
with Eastbay.
During the checkout process our website provides a link
to the details of the shipping process, and I have attached this
information. We do have rush options
that can leave the warehouse the same day they are placed (2 Business Day and
Next Business Day) but 3-4 Business Day packages are not considered rush so do
not receive priority handling in the warehouse.
Ms. [redacted]’s order was placed on 11/10 and shipped the next business day,
with the shipping days being 11/12, 11/13, 11/14 and 11/17. I see in Ms. [redacted]’s account that the supervisor she spoke
with on 11/14 refunded her shipping costs, but more importantly, I sincerely
apologize that she did not receive her order in time for her daughter’s cheer
competition. I will certainly make sure
that her concerns about our website are forwarded to the appropriate personnel,
as we want to make sure our customers have the necessary information to make
educated decisions on shipping. I
understand it’s particularly important for athletes to have their equipment on
time and this type of feedback helps us to make our website as user-friendly as
possible for our customers so they are prepared for practices and competitions.
I am hopeful that Ms. [redacted] does order from us again in
the future, and we will happily give her free Next Business Day shipping on a
future phone order. (This information is
documented in her account.)
Thank you.
[redacted]
[redacted]
Eastbay
August 16, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed Ms. [redacted]’s account information. I apologize for any disappointment regarding the shipping...
r 54522203 as her account is noted regarding the offer. Our main priority is to provide the ultimate in customer service to everyone. I apologize if we have not met this priority while servicing Ms. [redacted]. Thank you for your time. [redacted] Eastbay Customer Service
error. Unfortunately, the product requested is no longer available; therefore, we are unable to ship that item to Ms. [redacted] as she has requested as her desired settlement. Ms. [redacted] contacted us via Live Chat and was advised to return the wrong shoes to us. A copy of her invoice and also a UPS Return Label were sent to her via email. She was advised to provide us with a tracking number once she had returned the shoes. Upon her confirmation with the tracking number, a credit card refund of $72.21 was requested on 8/15/17. A $15 Gift Card was also sent to the email address provided. Since she did not receive the email, the Gift Card number and pin were given to her over the phone. Our Resolution Specialist, Robyn, has generously offered for Ms. [redacted] to place a new order with a shoe value up to $84.99 at the discount price of $67.49. The value of $84.99 is $10.00 more than the original purchase price of $74.99. Ms. [redacted] may call us at ###-###-#### to place a new order. She may reference her c
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I first called why was my issue not resolved then when I specifically stated all information to the representative? Why has it taken over 6 calls and nearly a month? Your staff again your staff made the mistake and refunded the wrong account. Tell me how this is my fault? What does someone else's order have to do with mine? Where is your proof that UPS actually delivered? was it the correct address? Where is proof of signature? I have been given conflicting and incorrect information with no resolution. I have spoken with manager after manager This manger has not done anything different except repeat the same thing as others. This matter should have been resolved by someone who knows how to handle customer issues such as a GM or VP. I will never order from your company again and will encourage others as well. Don't even think about replacing refund immediately. I now question is 226.00 worth your reputation?
Regards,
[redacted]