February 14, 2017Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #11989790 (Jaime R[redacted]) Dear [redacted] I have reviewed the account the original order was placed under for Jaime R[redacted]. Since the original order was...
placed by another customer and shipped to Mr. R[redacted], the return was also processed under that account; therefore, the refund check of $5.41 was issued to the customer who submitted the order.Due to this inconvenience, I have requested a refund check in the amount of $10.00 to be sent to Jaime R[redacted] at his address. It will arrive within 7-10 business days.Thank you for your time. Jane Martin Eastbay Customer Service
May 18, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed Ms. [redacted]’s concerns. I contacted her to apologize and confirm I am...
sending a no-charge replacement order for the correct item she ordered. She confirmed this is a satisfactory resolution and will mail the defective shoes back to our warehouse. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
I have received your correspondence and reviewed...
the
information in Ms. [redacted]’s account. I
am very sorry that she hasn’t received her order and I have entered a refund of
$132.80 back to her card. The delivery
investigation is still in progress but based on package tracking I do not see
any reason for her to wait any longer for a refund. She should allow her bank 5-7 business days
to post this refund back to her account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did speak with UPS and UPS rep told me they where closing the claim and will have Eastbay refund my money to me... They email I have from EastBay is that they where contacting UPS again... [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Leeann Ruppel
January 30, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I apologize for the delay in responding as I did not receive the previous notification. I have reviewed...
the information in Mr. [redacted]’s account. We received two orders from Mr. [redacted] on 11/29/16. Order number 53513604 included 3 pair of shoes: Product 743173 – Mizuno Wave Inspire 12 (size 15) and product 7439890 – Mizuno Wave Inspire 12 (size 15) shipped 12/2/16 via UPS with a tracking number of 1Z5771400339660861. Tracking results via ups.com indicate the package was delivered on 12/6/16. Product 10743573 – Mizuno Wave Inspire 12 (size 15) was cancelled as it was unavailable. A PayPal refund of $72.57 was requested on 12/11/16 for the cancelled item. We also received Order number 53513322 on 11/29/16 for 4 pair of shoes. Two pair of product 7439890 – Mizuno Wave Inspire 12 (size 15) shipped 12/2/16 via UPS with a tracking number of 1Z5771400339660745. UPS tracking results indicate they were delivered 12/6/16. Product 10743573 - Mizuno Wave Inspire 12 (size 15) shipped 12/3/16 via USPS with a tracking number of 9205590136271837470090. USPS tracking indicates they were delivered 12/5/16. The other pair of product 10743573 (size 15) was cancelled due to being unavailable. Mr. [redacted]’s credit card was not charged for that product. As noted on our web site: Expected delivery time will be 3-4 Business Days after the order has shipped, not after the order has been placed. If any of the products were not received, we will request a delivery investigation. Mr. [redacted] may also call us directly at 1.800.826.2205. Thank you for your time.
[redacted] Eastbay Customer Service
August 25, 2015 [redacted] RE: Complaint ID #[redacted] – [redacted] Dear [redacted],I have received your correspondence and reviewed the information in Mr. [redacted]’s account. I am very sorry to...
hear of the inconvenience he experienced on his recent orderwith Eastbay.The original order in Mr. [redacted]’s account is for product #ML1980AB (color of burgundy/gray), not product #[redacted] (color of black/gray). The product numbers are very similar so this was likely due to human error on the part of the phone operator taking the order. Typically in this type of situation we would send a no-charge replacement order to the customer with upgraded shipping and send them a prepaid return label for the original item. Unfortunately these options are not available for international customers, including Canada, as we cannot expedite an order and our prepaid labels are only for use in the United States.Mr. [redacted]’s new order shipped on 8/21/15 and is on its way to him, and we will be happy to refund the shipping costs he incurs to return the original product back to our warehouse via regular ground shipping. I have documented this information in his account so our staff is aware that he is due a refund when he contacts us with those costs. When we receive the original order back, we will issue a full refund back to his credit card. Again, I sincerely apologize to Mr. [redacted] for this situation and he is welcome to contact us at ###-###-#### or www.eastbay.com if he has any further questions or concerns. Thank you,[redacted]Eastbay
May 13,
2015
[redacted]
RE: Complaint ID #[redacted] – [redacted]
Dear [redacted],
I
have received your correspondence and reviewed the information in Mr....
[redacted]’s
complaint. Due to the concerns outlined
in his complaint and his specific requests for resolution, I have attached a
response directly to him.
Thank you for your time.
Sincerely,
[redacted]
[redacted]
January 12, 2017
Revdex.com of Wisconsin
Attn: Stacy J[redacted]
10019 W. Greenfield Avenue
Milwaukee, WI 53214
RE: Complaint #11899825 (Jonathan R[redacted]
Dear Stacy,
I apologize for the
delay in responding as I did not receive the...
previous notification.
I have reviewed the information in Mr. R[redacted] account.
We were unable to cancel his order number 53893389 as it had
already shipped.
Mr. R[redacted] order included products classified as “sport
activity products”; therefore, sales tax was charged. Since the clothing
products are also considered as “every day clothing”, our Accounting Department
advised that the sales tax amount of $2.81 could be refunded.
A PayPal refund of $2.81 for sales tax was requested on 12/29/16. However, the PayPal refund has failed. Mr.
R[redacted] has opened an unauthorized dispute with PayPal for the entire amount
of his order. Therefore, the sales tax
refund of $2.81 cannot be processed by PayPal.
Mr. Resend would need to return the order for a complete refund or drop
the dispute with PayPal.
Mr. R[redacted] may call our Operational Support Department at
1.800.991.6759 for further assistance regarding the PayPal refund.
Thank you for your time.
Jane M[redacted]
Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I reserve the right to re-open this complaint if eastbay does not correct the issue as the issue has continued for several months even after eastbay has assured me the issue was corrected just like in their response to the Revdex.com complaint.
Regards,
[redacted]
May 4, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information that Mr. [redacted] provided. I sincerely apologize he is...
having such a difficult time getting his information removed from our mailing list despite multiple requests. I have sent notice of this matter to our circulation manager with a request for immediate removal of Mr. [redacted]’s address from any and all of our mailing lists. He is aware this is an urgent request and will handle it as such. This will ensure no new catalogs will be printed with Mr. [redacted]’s address; however, I am not able to pull any catalogs already printed with his information that may be in the process of going out. I do apologize for this as I definitely share his frustration of receiving unwanted mail and catalogs. If there is anything more I can do, Mr. [redacted] is welcome to contact me directly at [redacted] and I’ll be happy to assist. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
correspondence and reviewed the
information in Ms. [redacted]’s account. I apologize
for her frustration with her recent orders and I would be happy to address her
concerns.
Her account shows that order #[redacted] was placed on
Saturday, 12/20/14, too late in the evening for the order to ship that
day. It shipped the next business day
(Monday, 12/22/14) and was delivered 12/24/14.
She had requested 2 business day shipping, so according to these dates,
that particular order was delivered within the required timeframe.
I also apologize that Ms.
[redacted] received the wrong item on her next order and that she received
inconsistent information from our staff.
We will definitely look into these concerns so we can make the necessary
adjustments.
UPS does confirm they delivered order #[redacted] the
package to the customer, so we do need to complete a delivery investigation.
However, for Ms. [redacted]’s inconvenience, I am happy to refund her up front for
the package prior to the investigation being completed. (Please allow 5-7 business days for the
refund to post.) She does need to
respond to any communications she receives regarding the investigation so it
can be completed as well.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive that phone message, but have been out of town until today. I will reach out to the company today to refund my order. You have been most helpful. I appreciate all of your service.
Regards,
[redacted]
May 26, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed Mr. [redacted]’s account. We have communicated with him about this order many...
times since completing his delivery investigation. In these conversations we have informed him that the requested shipping address on his order has been confirmed to be a reshipping freight forwarder. The package was successfully delivered to that address and UPS obtained a signature from the person who received the package. It appears that the package was then transferred to another address which is when it was apparently lost in transit. We have explained to Mr. [redacted] that we are only responsible for the initial delivery to the desired shipping address; if customers choose to then use a reshipper to send the package to a second address, they must deal directly with that service on any lost or missing items. As we have confirmed to Ms. [redacted] in all of our communications, his investigation has been completed and is closed. No refund will be issued because UPS has provided proof that his package was successfully delivered by the shipper. He will need to contact his freight forwarder for further assistance. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to just return the bat for a refund as I have already purchased another bat. Thank You.
Regards,
January 25, 2017 Revdex.com of Wisconsin Attn: Stacy [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #11908157 (Travis [redacted]) Dear Stacy, I have also responded to Mr. [redacted] via email on 1/20/17 per his contact with us. Our Prepaid and Claims Department has requested a delivery investigation on 1/19/17 for order number [redacted]. We must allow 10 business days for the investigation to be completed. Our Prepaid and Claims Department will then contact Mr. [redacted] with the results of the investigation. We apologize for the delay. Thank you for your time. Jane [redacted] Eastbay Customer Service
April 13, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed Ms. [redacted]’s account information. Unfortunately, the products requested were unavailable in the...
sizes requested; therefore, cancelled. Since the item she had requested is shipped from an alternate location, it may only be ordered via our web site. Her original payment was a gift card. Credit was entered on Ms. [redacted]’s account once the orders were cancelled. A new gift card was then issued to her via email so she could place a new online order. Ms. [redacted] did place a new order with us on 4/12/17. The order was processed and shipped 4/12/17 via USPS. Ms. [redacted] also contacted us via email on 4/12/17. She was compensated with a $10.00 gift card via email for the inconvenience and delay in processing an order. We do appreciate her business and hope she will give us another chance in the future. Thank you for your time. Sincerely, [redacted] Eastbay Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Ps , If they are canceling my Platinum membership . I would like to have my money refunded of $40.00 that I paid for the membership , because they did not meet there agreement that I paid for. The platinum membership expires 6/30/2015.They are making the decision to cancel my membership as stated. Thanks
January 5, 2017Revdex.com of WisconsinAttn: [redacted]10019 W. Greenfield Ave MilwaukeeRE: Complaint# [redacted] – [redacted] Dear [redacted],I have received your correspondence and have reviewed the information on [redacted]’s account. [redacted] first contacted us and requested...
to make a change to her order. We were unable to modify the order and informed her the order would be cancelled. Unfortunately, the order was not cancelled; therefore, shipped to her. Meanwhile, [redacted] placed a new order which also shipped. [redacted] called for assistance regarding the charges for each order. She was informed a refund would be requested. She was not informed of the refund processing time of 3-5 days. A credit card refund of $ 297.25 has been requested on 12/20/16. A $25 Gift Card has also been sent to [redacted] via email today, 1/5/17.We do appreciate her business and would like her to continue shopping with us. Sincerely,[redacted]Eastbay Customer Service
I have received your correspondence and reviewed the...
information in Ms.
[redacted]’s account. I can provide her internal
SmartLabel tracking number ([redacted])
but she will not be able to use it on their website because a username/password
is needed. As of today, the label does
not show that USPS scanned this package into their system and the package has
not been received back at our warehouse.
The best option for Ms. [redacted] would be for her to contact the UPS branch
where she dropped off her package to determine which post office they brought
the package to. Unfortunately we are not
able to access this information on our end if there are no USPS tracking scans
on the package. Once she has this information,
we will be happy to contact that post office and find out whether the package
is still there.
February 14, 2017Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #11989790 (Jaime R[redacted]) Dear [redacted] I have reviewed the account the original order was placed under for Jaime R[redacted]. Since the original order was...
placed by another customer and shipped to Mr. R[redacted], the return was also processed under that account; therefore, the refund check of $5.41 was issued to the customer who submitted the order.Due to this inconvenience, I have requested a refund check in the amount of $10.00 to be sent to Jaime R[redacted] at his address. It will arrive within 7-10 business days.Thank you for your time. Jane Martin Eastbay Customer Service
May 18, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed Ms. [redacted]’s concerns. I contacted her to apologize and confirm I am...
sending a no-charge replacement order for the correct item she ordered. She confirmed this is a satisfactory resolution and will mail the defective shoes back to our warehouse. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
April
2, 2015
[redacted]
[redacted]
[redacted]
[redacted]
RE:
Case #[redacted] – [redacted]
Dear [redacted],
I have received your correspondence and reviewed...
the
information in Ms. [redacted]’s account. I
am very sorry that she hasn’t received her order and I have entered a refund of
$132.80 back to her card. The delivery
investigation is still in progress but based on package tracking I do not see
any reason for her to wait any longer for a refund. She should allow her bank 5-7 business days
to post this refund back to her account.
Thank
you.
[redacted]
[redacted]
Foot
Locker
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did speak with UPS and UPS rep told me they where closing the claim and will have Eastbay refund my money to me... They email I have from EastBay is that they where contacting UPS again... [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Leeann Ruppel
January 30, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I apologize for the delay in responding as I did not receive the previous notification. I have reviewed...
the information in Mr. [redacted]’s account. We received two orders from Mr. [redacted] on 11/29/16. Order number 53513604 included 3 pair of shoes: Product 743173 – Mizuno Wave Inspire 12 (size 15) and product 7439890 – Mizuno Wave Inspire 12 (size 15) shipped 12/2/16 via UPS with a tracking number of 1Z5771400339660861. Tracking results via ups.com indicate the package was delivered on 12/6/16. Product 10743573 – Mizuno Wave Inspire 12 (size 15) was cancelled as it was unavailable. A PayPal refund of $72.57 was requested on 12/11/16 for the cancelled item. We also received Order number 53513322 on 11/29/16 for 4 pair of shoes. Two pair of product 7439890 – Mizuno Wave Inspire 12 (size 15) shipped 12/2/16 via UPS with a tracking number of 1Z5771400339660745. UPS tracking results indicate they were delivered 12/6/16. Product 10743573 - Mizuno Wave Inspire 12 (size 15) shipped 12/3/16 via USPS with a tracking number of 9205590136271837470090. USPS tracking indicates they were delivered 12/5/16. The other pair of product 10743573 (size 15) was cancelled due to being unavailable. Mr. [redacted]’s credit card was not charged for that product. As noted on our web site: Expected delivery time will be 3-4 Business Days after the order has shipped, not after the order has been placed. If any of the products were not received, we will request a delivery investigation. Mr. [redacted] may also call us directly at 1.800.826.2205. Thank you for your time.
[redacted] Eastbay Customer Service
August 25, 2015 [redacted] RE: Complaint ID #[redacted] – [redacted] Dear [redacted],I have received your correspondence and reviewed the information in Mr. [redacted]’s account. I am very sorry to...
hear of the inconvenience he experienced on his recent orderwith Eastbay.The original order in Mr. [redacted]’s account is for product #ML1980AB (color of burgundy/gray), not product #[redacted] (color of black/gray). The product numbers are very similar so this was likely due to human error on the part of the phone operator taking the order. Typically in this type of situation we would send a no-charge replacement order to the customer with upgraded shipping and send them a prepaid return label for the original item. Unfortunately these options are not available for international customers, including Canada, as we cannot expedite an order and our prepaid labels are only for use in the United States.Mr. [redacted]’s new order shipped on 8/21/15 and is on its way to him, and we will be happy to refund the shipping costs he incurs to return the original product back to our warehouse via regular ground shipping. I have documented this information in his account so our staff is aware that he is due a refund when he contacts us with those costs. When we receive the original order back, we will issue a full refund back to his credit card. Again, I sincerely apologize to Mr. [redacted] for this situation and he is welcome to contact us at ###-###-#### or www.eastbay.com if he has any further questions or concerns. Thank you,[redacted]Eastbay
May 13,
2015
[redacted]
RE: Complaint ID #[redacted] – [redacted]
Dear [redacted],
I
have received your correspondence and reviewed the information in Mr....
[redacted]’s
complaint. Due to the concerns outlined
in his complaint and his specific requests for resolution, I have attached a
response directly to him.
Thank you for your time.
Sincerely,
[redacted]
[redacted]
January 12, 2017
Revdex.com of Wisconsin
Attn: Stacy J[redacted]
10019 W. Greenfield Avenue
Milwaukee, WI 53214
RE: Complaint #11899825 (Jonathan R[redacted]
Dear Stacy,
I apologize for the
delay in responding as I did not receive the...
previous notification.
I have reviewed the information in Mr. R[redacted] account.
We were unable to cancel his order number 53893389 as it had
already shipped.
Mr. R[redacted] order included products classified as “sport
activity products”; therefore, sales tax was charged. Since the clothing
products are also considered as “every day clothing”, our Accounting Department
advised that the sales tax amount of $2.81 could be refunded.
A PayPal refund of $2.81 for sales tax was requested on 12/29/16. However, the PayPal refund has failed. Mr.
R[redacted] has opened an unauthorized dispute with PayPal for the entire amount
of his order. Therefore, the sales tax
refund of $2.81 cannot be processed by PayPal.
Mr. Resend would need to return the order for a complete refund or drop
the dispute with PayPal.
Mr. R[redacted] may call our Operational Support Department at
1.800.991.6759 for further assistance regarding the PayPal refund.
Thank you for your time.
Jane M[redacted]
Eastbay Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I reserve the right to re-open this complaint if eastbay does not correct the issue as the issue has continued for several months even after eastbay has assured me the issue was corrected just like in their response to the Revdex.com complaint.
Regards,
[redacted]
May 4, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed the information that Mr. [redacted] provided. I sincerely apologize he is...
having such a difficult time getting his information removed from our mailing list despite multiple requests. I have sent notice of this matter to our circulation manager with a request for immediate removal of Mr. [redacted]’s address from any and all of our mailing lists. He is aware this is an urgent request and will handle it as such. This will ensure no new catalogs will be printed with Mr. [redacted]’s address; however, I am not able to pull any catalogs already printed with his information that may be in the process of going out. I do apologize for this as I definitely share his frustration of receiving unwanted mail and catalogs. If there is anything more I can do, Mr. [redacted] is welcome to contact me directly at [redacted] and I’ll be happy to assist. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
April 16, 2015
[redacted]
RE: Case #[redacted] – [redacted]
Dear [redacted],
I received your...
correspondence and reviewed the
information in Ms. [redacted]’s account. I apologize
for her frustration with her recent orders and I would be happy to address her
concerns.
Her account shows that order #[redacted] was placed on
Saturday, 12/20/14, too late in the evening for the order to ship that
day. It shipped the next business day
(Monday, 12/22/14) and was delivered 12/24/14.
She had requested 2 business day shipping, so according to these dates,
that particular order was delivered within the required timeframe.
I also apologize that Ms.
[redacted] received the wrong item on her next order and that she received
inconsistent information from our staff.
We will definitely look into these concerns so we can make the necessary
adjustments.
UPS does confirm they delivered order #[redacted] the
package to the customer, so we do need to complete a delivery investigation.
However, for Ms. [redacted]’s inconvenience, I am happy to refund her up front for
the package prior to the investigation being completed. (Please allow 5-7 business days for the
refund to post.) She does need to
respond to any communications she receives regarding the investigation so it
can be completed as well.
Thank you.
[redacted]
Eastbay
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive that phone message, but have been out of town until today. I will reach out to the company today to refund my order. You have been most helpful. I appreciate all of your service.
Regards,
[redacted]
May 26, 2016 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] – [redacted] Dear [redacted], I received your correspondence and reviewed Mr. [redacted]’s account. We have communicated with him about this order many...
times since completing his delivery investigation. In these conversations we have informed him that the requested shipping address on his order has been confirmed to be a reshipping freight forwarder. The package was successfully delivered to that address and UPS obtained a signature from the person who received the package. It appears that the package was then transferred to another address which is when it was apparently lost in transit. We have explained to Mr. [redacted] that we are only responsible for the initial delivery to the desired shipping address; if customers choose to then use a reshipper to send the package to a second address, they must deal directly with that service on any lost or missing items. As we have confirmed to Ms. [redacted] in all of our communications, his investigation has been completed and is closed. No refund will be issued because UPS has provided proof that his package was successfully delivered by the shipper. He will need to contact his freight forwarder for further assistance. Thank you for your time. [redacted] Customer Care Supervisor Eastbay
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to just return the bat for a refund as I have already purchased another bat. Thank You.
Regards,
[redacted]
January 25, 2017 Revdex.com of Wisconsin Attn: Stacy [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #11908157 (Travis [redacted]) Dear Stacy, I have also responded to Mr. [redacted] via email on 1/20/17 per his contact with us. Our Prepaid and Claims Department has requested a delivery investigation on 1/19/17 for order number [redacted]. We must allow 10 business days for the investigation to be completed. Our Prepaid and Claims Department will then contact Mr. [redacted] with the results of the investigation. We apologize for the delay. Thank you for your time. Jane [redacted] Eastbay Customer Service
April 13, 2017 Revdex.com of Wisconsin Attn: [redacted] 10019 W. Greenfield Avenue Milwaukee, WI 53214 RE: Complaint #[redacted] ([redacted]) Dear [redacted], I have reviewed Ms. [redacted]’s account information. Unfortunately, the products requested were unavailable in the...
sizes requested; therefore, cancelled. Since the item she had requested is shipped from an alternate location, it may only be ordered via our web site. Her original payment was a gift card. Credit was entered on Ms. [redacted]’s account once the orders were cancelled. A new gift card was then issued to her via email so she could place a new online order. Ms. [redacted] did place a new order with us on 4/12/17. The order was processed and shipped 4/12/17 via USPS. Ms. [redacted] also contacted us via email on 4/12/17. She was compensated with a $10.00 gift card via email for the inconvenience and delay in processing an order. We do appreciate her business and hope she will give us another chance in the future. Thank you for your time. Sincerely, [redacted] Eastbay Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Ps , If they are canceling my Platinum membership . I would like to have my money refunded of $40.00 that I paid for the membership , because they did not meet there agreement that I paid for. The platinum membership expires 6/30/2015.They are making the decision to cancel my membership as stated. Thanks
January 5, 2017Revdex.com of WisconsinAttn: [redacted]10019 W. Greenfield Ave MilwaukeeRE: Complaint# [redacted] – [redacted] Dear [redacted],I have received your correspondence and have reviewed the information on [redacted]’s account. [redacted] first contacted us and requested...
to make a change to her order. We were unable to modify the order and informed her the order would be cancelled. Unfortunately, the order was not cancelled; therefore, shipped to her. Meanwhile, [redacted] placed a new order which also shipped. [redacted] called for assistance regarding the charges for each order. She was informed a refund would be requested. She was not informed of the refund processing time of 3-5 days. A credit card refund of $ 297.25 has been requested on 12/20/16. A $25 Gift Card has also been sent to [redacted] via email today, 1/5/17.We do appreciate her business and would like her to continue shopping with us. Sincerely,[redacted]Eastbay Customer Service
March 5, 2015
[redacted]
RE: Case #[redacted] – [redacted]
Dear [redacted],
I have received your correspondence and reviewed the...
information in Ms.
[redacted]’s account. I can provide her internal
SmartLabel tracking number ([redacted])
but she will not be able to use it on their website because a username/password
is needed. As of today, the label does
not show that USPS scanned this package into their system and the package has
not been received back at our warehouse.
The best option for Ms. [redacted] would be for her to contact the UPS branch
where she dropped off her package to determine which post office they brought
the package to. Unfortunately we are not
able to access this information on our end if there are no USPS tracking scans
on the package. Once she has this information,
we will be happy to contact that post office and find out whether the package
is still there.
Thank you.
[redacted]