Crate Club Group

on February the *** 2019 I subscribed to an annual subscription to crate club for $2,090.40 CDN. I received a crate of 5-7 items every month from March 2019- Feb - 2020. 12 boxes averaging $174.20 a box got 5-7 items. I emailed customer support 11 Jan 2020 to inquire if I needed to cancel my subscription and if it auto renews. I received a email a month later stating that I had missed out on the auto renew. But since I was unhappy they stated that they were going to upgrade my subscription. On Feb the *** 2020 they billed my credit card $2,329.86 CDN. My subscription is now quarterly instead of a box a month. This was more than my previous bill. I have not recieved anything from the company. I have reached to on a number of occasions. Since it has been 7 months since billing me and not sending me anything I am demanding a refund as they had no problem taking my money but sending me nothing.

I ordered a very crate over 40 + days ago and have yet to receive my order. I’ve made several inquiries without resolution. I’ve asked for a full refund on two separate occasions as the tracking provided shows the order is in California. (I reside in Texas) it’s been sitting in the same status fue weeks now.At this point I just want my refund.

I canceled my auto renew subscription to Crate Club last year between May and July, 2019. We were unhappy with the product and weren't receiving all our boxes, but it wasn't a big deal. I canceled the subscription but didn't think to keep the email.

I was autobilled in November , for $706.87 from Crate Club. I called to tell them I had canceled the account and they said no, I hadn't. I was unable to produce the email. I didnt save it because I didn't expect them to take me to the bank. They said they didn't have the email stating I wanted to cancel so my subscription stood as valid. I told them none of the future year's worth of boxes had shipped yet, so their company wouldn't be out any money. Please just cancel my subscription before any shipped. They said that wasn't possible because they already had my entire year's worth of crates set aside for me... but they were happy to cancel it for the 2021 year, which they did.

As soon as you canceled my membership I lost access to my account. We purchased a new home in December and I was unable to change my address through Crate Club because I did not have access to my account. I thought the boxes would follow through the post office COA... they didn't.

In January I call to find out where all these boxes are. They said they would ship them right away. One box showed up... we'll call that the November box because that's the first box I received since renewing the subscription. A week or so later the post office showed up with a second box but said I needed to pay $10 for shipping because DHL doesn't do postal forwarding. I told them send it back because I'm not paying extra for CRATE CLUB'S screw up when I was told they would ship both boxes to my new address. So I never received December's box.

January and February boxes never arrived... nor did March or April... my husband disputed this with Crate Club. They gave him a $100 credit which he used to buy a bunch of crap from CHINA that we'll probably never receive, either... they said "please be patient, we're getting ready to send out March and April boxes"... that was April ... It's now May ***.

So their argument with me initially was that they could not refund my membership because they had already set ALL THIS PRODUCT aside for me, specifically, in advance... yet as of May ***, I have received 1 of 7 boxes I have paid for. Not one email from their company saying hey, we're running behind, NOTHING... just silence.

Worse company we have ever done businesses with. As veterans we were excited to support a company like this and my wife purchased a year subscription for my birthday. Stuff was ok but we were over it after the 3rd or 4th first aid kit with bandaids. My wife thought she ended the subscription, and to this day stands by she sent the message, but when we were charged another $600 or $700 dollars for another year we realized that she had not, according to them. We immediately called to try to resolve, but were told there was nothing they could do since the subscription had already been purchased, this is despite the fact that not a single item had been sent to us. Was finally canceled but we lost access to our account, which at the time wasn't a big deal, until we moved and could not do a change of address or reach anyone to get it changed. This now takes us to February when we finally get a package and the post office says we need to now pay an additional $10 for shipping cost, nope not paying that. So it went back. So after talking with them again they tell me it was my fault and in essence they have simply stolen my February package. So it has been a very disappointing experience with this company.

The customer support for this club is awful. They double bill you and it is an act of Congress to get refunded, if you even get refunded. Deluat with them for 2 months and got nowhere. Ended up having to go through my credit card company to get something done.

Crateclub
*** 07-*** 07-*** $419.87

Annual fees were automatically deducted from my bank account. When I requested a refund, one was promised but I have never received and multiple attempts via email to secure a refund are now going unanswered. Crate Club has not sent me the refund promised nor have they sent me the products.

In June***, I purchased the annual subscription for $1119.20. I contacted Crate Club customer service in beginning of July reference when my shipment was going to be received. They advised me my shipment would be sent out end of July. Nothing was delivered. I contacted Customer Service again end of July and Ivy C. sent me the following message.

"Hi ***,

Good day!

Thanks for reaching out. I hope you are doing great today.

I really apologize for any inconvenience this has caused you. Honestly speaking, we don't have any update yet about it but no worries I will make a follow up and as soon as I have an update I will let you know.

Thank you for your patience and understanding."

A week later, I checked my shipment status under my membership on the website and it showed my shipment was not even in process. After multiple attempts to reach a customer service agent, I was able to contact Cane B. who then escalated my case to Tier 2 which resulted into being in contact with Oliver A. on the first week of August ***. I requested to cancel my membership because I had paid for the subscription and no product was ever sent. Oliver A. told me my cancellation and full refund was approved and would be sent since they did not even send the first package. I contacted customer service once again in mid-August checking the status on my refund and received no reply. I have not been able to contact anyone from customer service who appeared to completely ghost me.

Just awful, how can they charge you for items you don’t receive and don’t want. Their first package was inferior products worse than old army navy surpluses with their logo on it. I said I don’t want anymore and they said their policy is that I had to buy the other 3. Just ridiculous how can this be legal?

They will take your money and not refund you even if you cancel before a box has even shipped out. I tried to cancel my subscription, they cancelled any FUTURE boxes but not the current one that was not even due to ship out for weeks! They decided to ship out the box anyway even after multiple emails of me telling them to not ship the box and to return my money. Again, they had weeks advance notice.
Seeing as there are no personalized items and nothing is customized, the items can easily be distributed to another person. After a big run around with their customer support crew I am still trying to get this resolved and get my money back.
I have to warn others that once they get your card information they will take your money and give you a big run around if you have a grievance.

I purchased a year subscription for my husband last year as a gift. We were dissatisfied with the product and I went to cancel after we were charged for another year. The representative said it was too late to cancel for the month of June. But I would be pro rated a refund. So I should have received a full refund minus the amount for the June shipment. I have since reached out 4 times to inquire on my refund. It has been 3 months no refund. I keep getting told about escalations and email responses. But nothing! I am at a loss. I come from a military family and am deeply offended that this is how a veteran run company chooses to represent itself.

I have contacted Crate Club starting on June *** to ask for a refund when they charged my card on file automatically. The order was canceled and the request for refund was submitted. I have yet to receive it. I have emailed them over and over and always receive prompt replies that say the refund is being processed.

I cancelled my subscription on June *** 2018. I was informed that a refund would be issued within several weeks. We are 2 month in and several emails and I have not received a refund. I get responses that they will escalate the issue but I have yet to hear from anyone about my refund. This seems to be a recurring practice for this company to try to avoid or delay refunds.

Late January 2019, ordered from crate club. 1 yr subscription, was lead to believe I would be billed monthly. Cancelled order immediately once I realized they charged me for the whole year. Spoke to 2 different reps from Crate Club, was promised a refund (minus the first crate) It is now mid July 2019. I still have not received the refund I was promised, or anything from them.

On February *** I asked for my subscription to be canceled on February *** Marie him set a refund has been issued for $316.68 on February *** I sent a follow-up email because I have not received it yet on March IVC says it will has been requested and she will follow up on March *** I said no you now because I’m still not received it on March *** see him he said he was coordinating with his supervisor to expedite it on March *** as another email to no reply cause I still not received it May and May *** two more emails with no reply I would like to see my refund they promised me

I just got my first box and was very please! I was skeptical because I saw someof the bad reviews here but now I don't know why these reviews were posted? I was really stoked to receive all the cool gear!

I seem to be having the same issue other customers are having with crate club, on having their prorated refund on errouness charage for a year subcription renewal. I was promissed a my refund around jan 2019. I was told tjat it would take about a month to process. It is now late april 2019 and I am still waiting. I have email contact with hurrican group reps for crate club. They provide the same excuse with empty promises about my refund. It has been 3 months with no movement on my case with them. To return my $332.97.

They sent me 2 pieces of junk for my first shipment. I bought the $200 crate from them. It wasn't a crate, it was a box smaller than a shoe box for a person with one foot. The 2 things inside were junk! People do not waste your money on these liars, you don't get good stuff or helpful stuff, I could have spent that $200 bucks at academy outdoors and made a bad a.s survival bag but instead I got ripped off and there customer service wont reply to my emails. They are thieves!

I have been a member of crate club for many months now and its got good stuff coming monthly. The grab bag of collectibles that you receive on a monthly rotation basis is good for most of the vacations that we go on with them. It's super easy to sign up and doesn't take you more than a moment to fill out all of the info that is needed to become a member. Beware.... you will be asked to choose a payment method that suits you the most. There are monetary benefits if you pay for the entire year, or six months of the crate club services rather than simply paying for them one month at a time. You save a little money, so pay attention and pay those 12 months. There are also several different levels of Crate club that you can join from standard and operator up to the premium package. A really special piece of the Crate Club puzzle is that 4 Spec Ops Veterans were higher to curate the monthly giving and to make certain that each month's list of delivered items was on Crate club brand and made sense in the world of that specific crate. Make Crate Club a fun tool that you and your family can use.

Crate Club renewed an annual subscription without my knowledge. Due to financial constraints I requested a cancellation and full refund. Crate Club (Hurricane Group) responded only a partial refund would be issued. Oliver A. was their representative who promised me the refund within a few weeks. Zero refund. Upon multiple inquiries I received the same style email reply’s from Oliver including including “rest assured” “ASAP” “escalated this” and “will expedite.” Reading other similar filed complaints it is obvious these are patented hallow responses. Where is my promised in writing refund ?

I ordered Crate club as Christmas present for my wife last year. After two shipments, I realized that the product as advertised was not what was delivered. I immediately cancelled the same, received confirmation of cancellation, and was stuck with monthly deliveries throughout the year (I paid one (1) year in advance and Crate Club refused to provide a refund) of product that was not as advertised.

This year, after cancellation, Crate Club without authorization charged my credit card the amount of $406.43 (I have not received any product, do not want it, and did not order it). I have sent four (4) emails to Crate Club, with no substantive response. Crate Club was not authorized to retain my credit card information, let alone charge the same.