Crate Club Group

Great Assortment of Products for an amazing price! Highly recommended.

I received package in the mail from crate club, that alerted me to check into this. I nevered ordered anything from them. I looked at my bank statement and seen where they took money out of my account. 44.86. I called my back BB&T and they said this company has been taking a automatic payment out since May 2018 which is almost 500. I have tried to contact thrm 5 x thru e-mails with no response. I sent package back with letter in it. This company has no phone number to contact for customer service. I have not or ever authorized them to take this money out of my account. I have not received any packages from them in the past. This company is a scam to

My wife(***) purchased a membership with Crate Club for me as a Christmas gift in 2018. We were not impressed at all with what I received so we had no intention of paying for another year. Anyway, we didn't think to cancel the subscription this passed December. January *,2019 my wife noticed the charge from Crate Club for $406.43. She immediately emailed and cancelled the subscription. She received a reply saying we would get a full refund within 4 weeks. We thought that was a little strange to have to wait that long but...whatever. My wife and I started emailing them before the end of the 4 week period and all we ever received were very "canned" responses saying our request would be passed along to accounting. I have subsequently sent additional emails expressing my extreme displeasure at their lack of response and no phone number to speak with anyone. Anyway, its now been over 2 months and we haven't gotten our refund. Just emailed again last week and no response at all. Can you please help u

I ordered the one year subscription a year ago now. I cancelled that subscription around May of last year so it would not renew. They renewed it anyway on March 1st of this year anyway and sent me a package before the transaction was hard posted. Only way of contact with them is email. I was told I didn't cancel my subscription but have since cancelled it for me and will not be sending me future packages. As for a refund it has been sent to their accounting for approval that can take up to two weeks and that it may or may not be approved. I am disabled. They took more than what I get a month and caused my account to overdraft and without any money that I need for medications, food, clothes, and a cane I need to get. Along with not providing me a phone number to contact them I also brought up the fact that they did not send me anything for 5 months during my subscription and there has been no acknowledgment of that at all. I want my money returned, the overdraft charge they caused paid and reimbursement for the five months during my subscription that I did not receive the product I paid for.

As stated, only form of contact is by email and the replyer is vague with any information and did not answer my inquiries for a phone number and no acknowledgment of me not receiving five months of products.

I ordered a crate (one crate) from Crate Club on January *** 2019, the website indicated I would be charges +/- $39.00 for the crate. If I chose to order more crates I would be billed monthly at $39.00. I authorized only one crate payment. The company charged me for an entire years worth of crates $363.22. When I saw the charge in my bank account the very next day, I canceled the order and asked for a refund. I was notified that my order had been canceled but I would be charged for the first crate because it was 'already set aside for me'. I spoke with Maria. She told me a refund would be issued for the remaining 11 months of crates. (I could not speak directly with accounting however)
I then was notified my crate had shipped.
Still seeing no refund on February ***, 2019, I chatted with them again, this time speaking to Griffith B, he explained that he saw the request for a refund in my account for the amount of $332.96. He said "The refund can take a couple of weeks to be processed since it has to be reviewed and approved by accounting first". "Rest assured, however, that you will definitely get the refund that you were promised" Again, I could not speak directly with accounting.
Today is February , 2019, more than five weeks after this happened and I still have not received a refund as promised. I have contacted the company twice, have been promised a refund within a couple of weeks from my cancellation and still, nothing.
This is theft.

I placed my original order for this subscription box on 11//18. Upon delivery of first box, the items were not as advertised. I canceled my subscription on 12//18 and asked for a refund. The company emailed me stating they had canceled my subscription and would process a refund of $338.00.

On 1/*/18 I emailed the company asking for a status update on my refund, at which time they returned a response stating they were expecting a list of approved refunds that day or the next and if they see my name on the list they will let me know.

I emailed the company again on 1//19 asking for a status update and if my refund had been processed, no response.

I emailed the company again on 1//19 asking for a status update and if my refund had been processed, no response.

On 2/*/19 I instant messaged the company directly and it was stated that they could see my request for a refund, that my refund request has been escalated for prioritization. The individual stated that he would follow up with the accounting department and would get back to me once they returned his message. He also stated he would reach out to his supervisor and let me know of any updates as soon as possible.

As of this complaint on 2//19 I have recieved no refund, no product, and no further communication from this company.

Charge my Card after I canceled my account with them. Been trying to get a credit back on my card to no avail. Been 4 weeks or more email them every week and more and get no answer.

I received a subscription to the survival service crate club. I received the first installment and found no issue. Upon receiving the second installment 2 weeks late, I found it came with little to no survival equipment. Box contained a pair of screw drivers, a bottle stopper,a whiskey glass, a key chain and some soap. My wife and I have both reached out too the company, they have no customer service number and refused to allow us to return the items for a refund. When questioned about the items not being survival related the customer service rep told us that they now include "life style items". I asked why I was not informed about the product theme change so I could make an informed decision and would have canceled said subscription. I was apologized too but no refund would be offered. The products are also grossly over priced. The company claims a small functionless key chain is valued at $60.00. I have not used a single item, everything is still in the original package.

I subscribed to a six month prepaid subscription to “Crate Club” early December as a gift for my boyfriend (the subscription is in his name, though billed on my banking info). Upon receiving the first month box, it was beyond disappointing, nothing as advertised, and contained very cheap grade nearly useless products. I contacted the company over a month ago to express my disappointment as this is not something I could give my boyfriend as a gift, and canceled my subscription after finally getting the “chat” person to finally stop trying to convince me to stay, though before she confirmed that the subscription had in fact been canceled and refund would be issued, she suddenly cut the chat off saying the business closed, yet the timing did not line up. Luckily, I took screen shots of the conversation as it proceeded, because the entire chat disappeared when she disconnected, and I received no notification that the subscription was indeed canceled. The next day, I contacted by email to notify of the situation, wanted to assure the subscription had in fact been canceled, and provided them screenshots of the conversation with their employee. The employee canceled the subscription and I received notification that it was and that I would be refunded. That has been WELL over a month ago with still no refund issued, I have contacted them numerous times through email, all of which I still have, asking when the refund would be issued, and have received excuse after excuse as to the hold up. The most recent being “it’s held up in accounting” and they would check into it and update me, however I have yet to receive an update. I would like my refund issued as they have no reason what so ever to hold it from me.

This company is a scam, using poor Veterans to lure you in. What they advertise could not be more falsely stated or shown on their website from the product they actually provide. The items claimed to be hand picked by Vets themselves are a bunch of cheap, dollar store items that cost less than a fraction of what they are charging customers for. It is a shame that a company like this is actually able to continue scamming people and taking their hard earned money, that is believed to be going to support a veteran run business, failing to provide what they claim to provide, and then refusing to refund your money when you call them out on it.

I honestly believe this business needs to be looked into for the scam that it is and shut down.

I ordered 5 crates from crate club December *** for Christmas presents . On December *** my bank contacted me and told me they canceled 3 of the orders because they thought it was fraud. So on December *** I talked to a person at crate club and they canceled 3 orders and reordered 3 more for me. They said give them 7-10 business days to refund the 3 orders that they canceled. On December *** I got 8 crates from crate club I looked at my bank account and they never refunded me back for the canceled crates. I tried to contact crate club to ask where my refund was and where to send back the 3 crates that they over sent me and to cancel all of my subscriptions. I couldn't get a hold of anyone till it was January 2 after they already charged me for another month on 5 crates. I finally talked to someone at create club they said they was sorry and they would check into the 3 crate refund, and they would cancel all of the subscriptions and refund me back my money in 7-10 bushiness days, and they would email where to send the 3 crates back to. It is now January *** and still have no refund for all my money and they never sent me anything in my email to mail them back the 3 crates.

If I could leave 0 stars that would be more accurate. I was shopping for a gift for my brother and discovered Crate Club. It looked like a great gift idea with some items that I thought my brother would enjoy so I ordered the standard intro crate for 1 month expecting some cool items that I could give him for a Christmas present and maybe he would then continue the subscription for himself. When the crate arrived I opened it to find 3 items that were not at all what I expected. It included a patch, bug spray and a fishing spear. There was not information about the items and no welcome to the club or any additional info. Just these 3 items, poorly packed, for $44.61.
I contacted Crate Club to ask for a refund and they said it was against company policy to issue refunds. I understood that I didn't read the fine print so I simply asked them to cancel the subscription and delete my credit card data. A few weeks later, a notice of a successful auto renewal was emailed to me. I quickly contacted them and was assured it was a glitch and I would not be charged. I said, please cancel my account and delete my credit card. They said sure thing. Again, a new charge for $14.87 showed up on my credit card statement from Crate Club. I just contacted them again and have been assured that this was another glitch in the system and the $14.87 will be refunded and my account will be deleted. We'll see.
My advice to anyone interested in Crate Club is to forget it. Go buy the tactical gear you want yourself. Don't rely on a company that can barely handle basic website and account management to help you prepare for anything.

Last year I purchased a year long subscription with Crate Club. On December *** of this year, a very large withdraw was made from my checking account by Crate Club. I went online and discovered they had renewed the subscription for two years without my consent. I cancelled the subscription. I emailed support and was told there was an error with the new system they were using. They said because the subscription was canceled on the same day it was renewed, one box would be sent, but the remainder would be canceled and refunded. A refund was promised within 7 to 14 days. After 15 days had passed, I emailed again inquiring about the status of the refund. An apology was offered and I was assured the refund was coming. It is now 28 days and still no refund. It is appalling that a veteran owned business would do something like this to a veteran.

The company charged my account 6 months after cancellation.

They took my money and told me it would ship in the next couple days. After calling over and over, I finally got my product 6 weeks later.

I ordered what appeared to be a monthly subscription to a "survivalist" Club. After seeing they advertising I was under the assumption (watch video for their advertising) this would be perfect as a Christmas present for my husband. After receiving a very small package with bug spray, and fishing spearhead I contacted the company and asked what I received and I told her. She then proceeded to ask me that a Patch should have been in there and would send the Patch. I looked again and saw there was the patch in the box. She tried to convince me "not" to cancel my subscription but I refused and it has been cancelled. She also proceed to try to convince me that by looking on a few websites like Amazon that what was received was a "great deal". There was no resolution to after watching the video to what would deem "False Advertising" No offer to make things right, refund or apology ...very dissaponted . Lastly this company is operated and owned by retired military and owned by a USMC curator. How do they sleep at night by deceiving Vets a d unaware civilians that they're being deceived into a purchase that 1. The video shows many more items contained in a much better package with expectations of an American made Quality product.

Not worth the money. They send you cheap items well below their "MSRP".

I purchased a subscription from crate club for my spouse for fathers day. The subscription that I paid for was a 6 month subscription where you pay in advance and then items are shipped to the receiving party each month. I paid 324.62 on 06//18. We received the first two months of the subscription and then did not receive anything the following months. I contacted them in august and asked them why I had not received anything. They apologized and stated that august and Septembers shipment would be combined and shipped together. I never received a shipment. they also stated that they would refund the remaining 2 months shipments. I never received a refund. I have contacted them several times and asked that they ship the items that I paid for or give me a refund for the remaining amount of 234.62. They stated that they will only refund me 111.00 even though I have only received two shipments worth $50.00. I still have not seen any refund or materials. I believe that they are stealing from people and that people should be warned that they will not receive the items that they paid for. I do not think that they should be able to conduct business if they are not going to be honest with their customers about what they are purchasing.

Crate club claims to send you survival and tactical gear that veterans use. It also claims that these veterans hand picked out these items and that it's a veteran owned company. I paid for a 12 month subscription for $287.99. This supposedly doesn't include an astronomical amount for shipping which is $118.44 for a total of $363.24. When the first box arrived, I received a pen, a box of playing cards, and two flimsy plastic water canistors that don't even come with a filter. The second Box was a cheap "strap" that's supposed to fit on your ankle. These are dollar store items and are not what's advertised or described. Also, I haven't received my last two shipments. I did receive an email stating my August and September boxes would ship together at the end of September and it's now October *** with no response or resolution. When I attempt to contact them they just reply with fancy words about how they are sorry and are looking for feedback. Well that's great. I want my money back.

Signed up on September *** No crate received. Tracking package was a joke. Very little help to find where it was. Cancelled account on September ***. Requested refund, no reply.

Crate Club is a business of monthly subscription crates for so called survival supplies. I paid in full for 1 year (12 monthly crates). In August we did not receive out monthly crate. I received an email stating that there were so called Facebook issues causing them delays. They would ship both August and September crates starting 09//18. I emailed on 09//18 to see if they would be shipping soon. I received a response that they were starting shipping on 09//18. I received no confirmations so I emailed again on 09//18 asking when shipping would take place. I received an email back on 09//18 stating that shipping was again delayed due to moving to a different warehouse and shipping would now be mid October and would include the October crate.
I have prepaid for this membership and I was supposed to receive 12 crates, 1 each month. I have now missed 2 and most likely won't receive any more as I feel this company is very deceptive.
They claim to be veterans who work there. I don't believe them anymore as I feel veterans would never treat customers like this.
The people at this company are liars, cheaters, and they should be ashamed.