Credit Cosmo

Ms*** signed up for the service on 9/26/At that time she provided her 16-digit credit card number and her card’s cvv codeShe also provided her name, email address, street address, and phone number (all of which match the information on her Revdex.com complaint)She agreed to the terms and
conditions of the site, including the costs, and she received an email confirming her of her sign up and the payment terms. Further, she passed Level-verification; a process independently administered by the credit bureaus and designed to verify that a person is who they say they areOur service is not "attached to a survey," and it is impossible for Ms***, or any consumer, to have inadvertently signed up for itWe require full credit card and billing information to be provided by the customer and the customer must respond to questions in a Level-verification in order to access their credit reports and scores.The total Ms***'s is requesting is $The total we charged her was $120.70. We are unable to refund more than we charged. While Ms*** is not entitled to a refund, as a courtesy we have issued a full refund in the amount of $Please allow 7-days for the refund to process

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com: Refund was never approved nor received by me and my bank statement will back that up if need be.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Mr*** signed up on 8/1/At that time he provided his full digit credit card number. The cvv security code came back as a match. The email address and phone number used at time of sign up does match the information provided on the Revdex.com complaintThe first call we received from Mr*** was on September 8th, after the trial had endedWe were able to locate the account with Mr*** phone number. He was immediately canceled, and a refund was initiated as shown on the document we provided by a third party financial institution The cancellation and refund were completed prior to our receipt of Mr***'s compliant to the Revdex.comThis is not conjecture or opinion, this is factSince this claim has been invalidated through evidence we request that it is removed, or at least closed

hell o yesterdxay I filed a comp,laint with you and now they took out anther thats a total of in days that I never ordedi can not pay my rent at all nowi got an email say ing they wetre gointo re trun one payment instead they took more help please im on ssa and ssi I can not afford
wnhat ever this is when I called them ythe would not let me speak to no supervisor please help me I want my dollers back and they pay for my late for my rent is my rent and late fee issofar isand goes up every day im late of

Ok yesterday I received a refund from the company I have the complaint with but it was only instead of the it was suppost to be I got on and looked at my card online today and they have charged me again for the 3rd time since the 3rd of *** and can u please tell me what I need to do
for them to stop charging my card and taking my money

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Again the information this corporation originally had did not match any of my personal details Present before he during the phone call with this company was my secretary and witnesses I swear to the best of my knowledge and belief to the claim and statements made on this formI further understand it may be used for evidence in a court of law The company representative admitted my personal details DID NOT MATCH THEIR RECORDStheir procedure Inorder to assist me Was by demanding by force my home address and other personal detailsthier records did not match They further requested additional information about my work After being forced against my will to providing them my information or they will not assist me regarding this matter A Horrific experience As the details the company had on file WHERE NO MATCH to my real and personal recordsI did receive a refundHowever I willIt allow this company twhich fabricate falsely manipulated statements and documents They obtained h personal details by force to soldé the matter in questionsThereby in violation of consumer laws and illigal practices
Regards,
*** ***

The records show that Mr*** signed up on 10/12/17. Mr*** claims that he has been charged times at $39.90, but the records show that only two billings of $were actually charged to Mr***’s card. There is no record of Mr*** calling to cancel at any
time, and certainly not during the trial. Mr***’s has now been cancelled and a refund for the two $charges billed to his account has been issued. Please allow approximately business days for the refund to go through

When Mr*** signed up for our program he provided his 16-digit credit card number, as well as his 3-digit security code, which was a matchThe IP address is located in Texas, which matched the location of the customer. Based on this, we had no reason to believed it was a fraudulent
signupWhen Mr*** called us on October 12, requesting a cancellation and refund, we canceled and refunded him, exactly as he askedThis was in advance of his complaint to the Revdex.comWe have attached proof that this refund was executed the day he contacted usBecause we met Mr***'s desired resolution in advance of his complaint to the Revdex.com, we respectfully suggest that this complaint is closed***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business
response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The refund was submitted, after the complaint was filedHowever, the information on their previous letter inaccurate and falseAfter filing with the Revdex.com I attempted to contact the businessThey wanted me to provide them my personal I formation first befor they would be willing to assist Forced to do so, I order to have this issue resolved, I provided them with my business and personal informationNon of which matched recordsBecause of this issue I reported my card stolen where my financial institutions provided me with a new cardClearing the fact that I have no affiliation with this company and still do not know how they opbtained my card details There for making there respons as I did not enter any of my information into there company for I still do not know what they do or sell. ]
Regards,
*** ***

Mr. [redacted] signed up on 8/1/2017. At that time he provided his full 16 digit credit card number.  The cvv security code came back as a match.  The first call we received from Mr. [redacted] was on September 8th, after the trial had ended.   The account was canceled and refunded that...

day to the same card that was charged.The cancellation and refund was completed prior to his compliant to the Revdex.com.  Therefore, we respectfully request that this complaint be removed as invalid[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Although the business conveniently does not have me on record as calling to complain and stop the account, I want it noted that I did indeed call more than a few tihe's to do just that as for that reason,  even going so far as speaking to a "manager" (a [redacted] or [redacted]). The $26.00 is acumulated fees from my bank due to your company repeatedly trying to charge me even after my calls. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Ms. [redacted] signed up for our company’s services provided her full credit card and billing information and confirmed her identity through  third party authentication.  Prior to receipt of this Revdex.com compliant our company had already issued 3 separate refunds of $29.95 each.  to Ms....

[redacted].   In addition, she received a refund from her bank for an additional two charges of $29.95 each.  These refunds were also issued prior to the  receipt of this complaint. Since Ms. [redacted]'s desired settlement (that she receives refunds for the 5 charges she lists in her complaint) was satisfied before we received this complaint, we respectfully request it is removed as invalid.

We do not believe the signup was fraud. Our records show that Mr. [redacted] signed up on 2/7/2018, providing his full 16 digit credit card number and correct cvv code.  Mr. [redacted] passed verification authorization, which is identity verification by a third party company requiring the customer to...

answer questions from their credit file, to ensure the person is who they claim to be, in order to access their credit reports and scores.   Our records indicate that Mr. [redacted] accessed his credit report and scores the day he signed up.  Mr [redacted]  called on  3/15/2018 requesting to be canceled and was in fact canceled that day.However, as a courtesy, we will honor Mr. [redacted]’ request for a refund of  $39.90.  Please allow 7 days to process.

The name, address and contact information we have on record for this account matches the information supplied in this complaint.  However, since Mr. [redacted] stated he is not the one that signed up for the account, we have cancelled the account and issued a full refund.

Mr. [redacted] claim is untrue.  Our records indicate that he signed up for our 7 day trial on 11/20/2017,  from an IP address located in Westminster , California, the city he is located in. At that time he provided his 16-digit credit card number and his card’s cvv code. He also provided his...

name, email address, and phone number, all of which match his Revdex.com complaint.  He was required to authenticate his identity with an independently administered Level 3 verification, which he did so successfully. Mr. [redacted] initiated a refund for the charges by his bank , prior to his compliant to the Revdex.com.  Since Mr. [redacted] signed up for the program, and since he received his refund in advance of requesting an additional refund via the Revdex.com, there is not only nothing we can do to assist him further, we also respectfully request that this complaint be removed as invalid.

Mr. [redacted] signed up for our program on 6/21/2017. At that time he provided his 16-digit credit card number and his card’s cvv code. He also provided his name, email address, street address, and phone number, all of which match his Revdex.com complaint. He agreed to the terms and conditions of the site,...

including the costs, and he received an email reminding him of his sign up, when he would be charged, and exactly how to cancel (along with a toll free number to do so).We also see that Mr. [redacted] passed Level-3 Verification, which is independently administered by the Credit Bureaus and is designed to verify that a person is who they say they are.We have no record of Mr. [redacted] calling us or emailing us to cancel. Our cancel number is very accessible -- he mentions in his complaint he was charged by crscr.com, but he did not call the phone number that is listed in multiple places on crscr.com, notable at the top and in the middle of the page. Also, Mr. [redacted] claims that he called "the number list on my debit account and no one has ever answered the phone." We would very much like to know what phone number Mr. [redacted] sees posted on his debit account so we can determine if the number is not functioning.Even though Mr. [redacted] signed up for our program on 6/21/2107, was verified by third parties, and we have no record of him trying to contact us even when our contact information was obvious and available, as a courtesy we will refund him $240.60, which is all the money Mr. [redacted] paid to us for the services we delivered to him. Please allow 30 day for the refund to process.