Credit Management Control, Inc.

6/26/16: CMC assigned the energy account for collection with balance due of 6/26/through 4/1/18: no contact or communications with Mr*** neither verbal nor written 4/2/18: the 1st communication with Mr*** via phone. Mr*** asked for account information over the phone (creditor, amount, service dates) and that information was provided to him. Mr*** stated he was the owner of the property and stated he was going to contact the property management company then hung up. There was no request for written documentation or debt validation 4/25/18: CMC received Revdex.com complaint in which Mr*** stated the representative was rude and offensive and that he requested documentation twice. Claims payment was submitted for and CMC altered check to CMC RESPONSE: The call recording was reviewed and the representative was communicating professionally; at no time was the representative rude or offensive. At no time during the call did Mr*** request documentation. CMC did not alter the payment from to 47.50. CMC provided a copy of the check received in its exact state upon receipt. CMC ALSO PROVIDED DOCUMENTATION ON THE ACCOUNT (FINAL BILL FROM CREDITOR AND AR SUMMARY) 4/28/18: CMC received Revdex.com notification that Mr*** was not satisfied with the response. Mr*** provided a copy of the check written for and a copy of the check after CMC receipt showing the overwritten to (transforming the number one to a zero) CMC RESPONSE: CMC does not alter checks. Upon receipt, payments are scanned and processed from the image. CMC never alters payments. CMC receives overpayments from as little as and up almost on a daily basis. 05/10/18: CMC received Revdex.com notification that Mr*** was not satisfied with the response. Mr*** states it has been over a month since his initial request for documentation to validate the alleged bill. Claims requests were made. He still has not received anything. Stated he did not overwrite the check from to CMC RESPONSE: In Mr***’s original complaint, he stated he asked for documentation on occasions and with this current complaint, he stated he requested documentation on occasions and still has not received anything. CMC received no requests for documentation from Mr***. We considered his comment in the original Revdex.com complaint as request for documentation. Said documentation was provided with CMC’s initial Revdex.com complaint response (validation by form of final bill and AR summary from the creditor). Regarding the check payment, Mr*** took a picture of his check in its original written form. After the picture was taken of the check in its original form, Mr*** would have to of been the one who changed the number to a zero as CMC does not alter payments and all payments are imaged in the exact state of receipt. At no time, does CMC alter a payment. Again, we receive overpayments from as little as and up on a regular basis CMC CONSIDERS THIS MATTER CLOSED AS CMC PROVIDED DOCUMETATION ON THE ACCOUNT WITH OUT INITIAL Revdex.com COMPLAINT RESPONSE AND CMC DOES NOT ALTER CHECKS (CHECK WAS IMAGED IN ITS EXACT STATE UPON RECEIPT)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This account has still not been removed from my credit report as of today?
Regards,
*** ***

Originally Mr*** stated he was unaware of a "no show" appointment charge. We provided a signed agreement outlining a "no show" charge would be applied and prior to the Revdex.com communications, a copy of Mr*** invoice from our client was provide to him. Then Mr*** stated he had a settlement agreement with the client for a reduced balance to avoid collections. Our client stated this was true, however, for 6wks there was no payment so they sent the account to collection. We asked our client if they would reduce the balance by any amount and they stated they would not. Mr*** complaint is not about CMC or it's practices, it is technically about our client regarding a settlement in which our client felt the agreement was not kept on Mr*** part so the account was sent to collection with our office. CMC had provided validation of the debt and communicated with our client regarding a settlementWe have done all we can do to help Mr***. Our clients stands with their decision in that the full amount billed is due and owing.Thank you

CMC did not receive mail return nor a ? forwarding notification from our mailing.? We have forwarded the insurance information to our client and they stated they have submitted the claim to insurance.? We were informed that it takes most insurance companies 30-days to process a claim.? Once our client receives a response from the insurance company, we will communicate the resolution to Ms***.? Ms*** can also follow up with her insurance company to verify they have received the claim and are currently processing it.? Thank you,

Our client, Just Energy, has instructed our office to close the account.? The account is now closed and will be submitted for removal from the credit bureaus.\Thank you and have a good day

Ms*** concern was that the account was still showing open/unpaid on her Credit Report.? She was informed that her account was paid 4/11/and it would be submitted to the bureaus as paid with our next scheduled submission on 5/9/16.? Our company reports on the 9th days of each month.? The account was submitted on 5/9/to the bureaus reporting the account as paid.? It can take the bureaus 30-days to actually update the report.? Ms*** can also dispute the account balance directly with the credit bureaus, however that may still can take the bureaus 30-days to update.? Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
***? ***It has been over a month since I made my initial request for documentation to validate the alleged billI have made such request, I still have not received anythingThere would have been no way for me to realize my mistake as the company claimsthe check was written the day of their first contact by phone, so I had no physical bill in my handIf I was unsure of the amount, I would have written for a higher amount to make sure it was covered, that is what I didThis company has proved that they untrustworthy and only playing games

Credit Management Control received the account from our client, Just Energy, for collection on May 4, 2016.? This is the reason for the credit bureaus reporting May as an open date as this is the date of receipt of the account for Credit Management Control.? It does not mean that it's the opening/start date for services? with Just Energy.? The start date of services with Just Energy was September 17, with an end date of October 29, 2013.? The delinquency date listed on the credit report would be listed as 10/29/13.? CMC reports to the bureaus monthly, therefore our last reporting date was September at the time of Ms*** initial complaint/dispute.? Therefore the information submitted to the credit bureaus is? accurate.Ms*** has not yet contacted our office per our request in the original response to her complaint.? If she would please contact our office and speak with *** so identify information can be verified.? 866-844-ext108.? Alternatively and due to Ms*** originally stating? she did not have service with Just Energy, she? could mail the following to CMC? *? PO Box 1654? *? Green Bay, WI? ? ? ? ? - legible copy of her driver's license or other state ID, ? ? ? ? -? legible copy of social security card (may truncate 1st 5-digits, leaving just the? last visible)? and ? ? ? ? - proof of other energy services during the time period of 9/17/- 10/29/13.? (her initial complaint/dispute was that she had not had Just Energy services and does? ? ? ? ? have proof of energy services over the past 8yrs).? The information? Ms*** provides? would be reviewed and verified to determine if indeed the account ID information is accurate.? In the meantime, we will be mailing Ms*** a copy of the last billing statement that was sent by Just Energy in 2013.Thank you.? ? ? ? ? ?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
Shakendra ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I knew I didn't make the appointment and I explained my situation to the billing department when I called and asked if there was anything that could be done with the chargeI had just lost my insurance and my employment which is the only reason I did not attend the scheduled appointmentI called and tried to work with the original creditor which they were unhelpful and told me when the bill came in the mail to call and something may be able to be worked outWhen I called New Wellness after the letter was received in the mail I was told the charge is there and now that it needed to be paidI did now have a job which I told the lady who I spoke with and she said if I could pay 50% it would be settledI had just gotten a job and needed to get back on track which I explained and also explained I would make a payment if it were cut in half but didn't know how much or just when yetI was told to make a payment as soon as possible and before I could make a payment it was sent to collections and I disputed due to the amount I was told I would have to pay and not getting the chance to work with the original creditor on the payment and now having to work with a 3rd party company who is just collecting the debt not agreeing to what was saidI don't have a problem paying the half amount that was agreed but I will not pay for the full amount since that was not what was discussed originally?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The business is adding additional details to the scenario in order to appear as though they have not done anything wrong? The company is attempting to justify their position with nothing more than generalizations and speculation.I am currently shopping this matter to attorneys to determine whether I should litigate? The "tax offset" that was received by the company was in fact a claim for "unclaimed funds" with the Wisconsin Department of Revenue in a small amount ($50, I believe.) ? So yes, it is, indeed, laughable
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
If you are stating that they wrote off the amount you are attempting to take than why would a different billing company hired by innovative bill me and take payment? Are you saying that the provider/contracted biller took an FSA payment and never paid any medical bill due? That is what I am hearing in your messagesIf that is the case I believe this entire case should be forwarded to the Federal Department for a Federal crime as FSA ? money is a tax free means to only pay medically approved bills/servicesCan you confirm that is what you are saying?
Regards,
*** ***

Revdex.com: I do not trust this company. Speaking to the customer service representatives will prove that there is something not illegal going on with this company. Speaking to the company will let anyone hear the rudeness and lies that are being told. At this time I think I will handle this the legal way and seek legal action. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

CMC received the account 1/20/17.  Validation notice was sent 1/20/17 to her address on Sunshine Dr. with no mail returned. There were no communications with Ms. [redacted] from the time of account listing 1/20/17 until a 04/04/17 phone call. On the 4/04/17 communication with Ms. [redacted], she...

contacted our office stating she had just received a call from our office.  After verifying Ms. [redacted]’s identity, the representative provided account information (creditor, amount, and date for the charge).   Ms. [redacted] stated she had not been to the creditor’s office in 3years.   Ms. [redacted] then stated multiple times that she was filing a report with the CFPB because CMC can not report the account to the credit bureaus because it was not verified prior to reporting.  The representative informed Ms. [redacted] that the initial notice of account was sent.  The representative also advised that we can provide validation (a breakdown of charges).   Validation of debt (invoice from the creditor) was provided to Ms. [redacted] 4/17/17 with the CFPB response and again on 5/1/17 due to our receipt of a credit bureau on line dispute. The debt has been validated and remains due & owing. We hope this information assists in the resolution of the matter. Thank you.

The initial notice was sent to the address originally on file on [redacted] S in Houma,TX.  Notices are not required to be sent via certified mail nor are we required to ensure a notice is received prior to credit reporting.  Though not required by law, CMC will submit a credit bureau...

deletion on or around 2.9.18 (allow the bureaus up to 30 days to remove).  We will send Mr. [redacted] another notice to the updated address included with his complaint.  Note that after 45 days from the date the notice is sent, CMC may relist the account with the credit bureaus. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.While I appreciate your response, when I talk to your client I had just gotten a job and didn't realize I had limited time to make a payment I was just told make a payment when I could even if it was small amount which my first checks were small amounts due to not working full time hours once I had a check that was a full pay check I was sent to collections. I feel the client should have stated I have until a certain date to make a payment or collections would result. I was not contacted further by New Wellness Associates before being sent to collections so I am confident had there have been correspondence I would have told them I'm sending a payment once I had a check that could allow me to make the payment in timely matter. It is truly said to see when someone goes through a hard time a doctor could be so unthoughtful or not allow time for someone to make the payment especially in a transition of a new job. I will never ever use this business again nor refer it you guys are crooks and no real human compassion. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] [redacted]

Mr. [redacted] letter requesting validation of debt including the creditor's name/address, original/current balance, etc was received and processed.  Validation (creditor's original invoice) was mailed to Mr. [redacted] on 5.26.16.  On 6/12/16 the bureaus were updated with a dispute code (which is...

within 30days).  The delete code was submitted via Eoscar, however, no confirmation code is provided by Eoscar.  It can take the bureaus up to 90 days to actually remove an item.

CMC did not receive mail return nor a  forwarding notification from our 11.20.17 mailing.  We have forwarded the insurance information to our client and they stated they have submitted the claim to insurance.  We were informed that it takes most insurance companies 30-45 days to process a claim.  Once our client receives a response from the insurance company, we will communicate the resolution to Ms. [redacted].  Ms. [redacted] can also follow up with her insurance company to verify they have received the claim and are currently processing it. Thank you,