CreditEval LLC

I contacted CreditEval after seeing their name in list on a Google search for 'certified translation'I went to their website and chatted with an operator on their pchat (on main page)I agreed to pay $for translation of one-page from Urdu to EnglishI provided them the original (Urdu) document on Friday, Jan 22ndThey provided link for translation via email on Sun, Jan 24thThey claim turnaround hrs(?)
The translation had major mistakes, some very basic like getting digits wrongI responded to the email that CreditEval had provided for follow-up, and complained about the bad jobDid not hear anything back for several hoursI went ahead and made corrections to the document, and sent it back to them asking them to compare it with their translator's workI demanded that either they return my money for the time I had to spend on proofreading and correcting the document (over corrections), or that they keep the money but notarize it for no additional costSince then, all I have received from them in response to my emails are two notes saying "I'm sorry for the inconvenienceWe will inform our Translation Team and will get back to you on this"I had to submit this certified translated document to an Embassy for immediate processing, which is why I chose CreditEval, however, I am still sitting without a useable/valid certified translation today (Day 4)Please do not waste your money with these people!!
In last two days, I have received the following script always when I

I've been working with CreditEval LLC for more than a year, and it's a real pleasure to be partner of such great business
Thanks to their professionalism, high quality jobs and focus on personal service, I recommend CreditEval LLC to everyone

It's great to work with CreditEval TeamVery good communication and clear instructions

I have the best experience with CreditEval when it comes to translationsThey deliver on time and give accurate translations

Hello,
My name is *** I am the customer support manager Our records show that we corrected the document, and mailed it to you
Have you gotten the document in the mail yet?

I've tried over different translation companies in the past months and CreditEval came out my number one choiceHad over business documents delivered within hours of my orderWay faster then any other service out thereThanks guys!

Hi,first, thanks so much for the support, my complaint is resolved now, after telling the business I created a complaint with you I finally got their attention and agreed to refund my moneyIf something else is needed please let me know. Thank you very much

Terrible serviceThey don't do what they sayI didn't get the translation and the refund of $which I paidSo far, I lost $with this *** companyThey pretend they care about you in the begin...talking a lot on chat and sending email right away, but once you have paid...they disappear

SCAM! No translation services, No representatives, No answersOrdered a translation which I never receivedhttps: is used to lure customers as if transactions are conducted in a secure environmentBanks are awarePlease report

I think they provided me with excellent service. they work as advertised

This claim is fraudulent.  The attached document was sent 10 days ago. Thanks.

Hi there!I'm so sorry to hear that this has happened.  We will totally refund you for your bad experience.  Can I please get your order number?  You can also email me at [redacted] to discuss further.

Hi there, Happy to refund you.  Will complete that now.

Hello, My name is [redacted]  I am the customer support manager.  Our records show that we corrected the document, and mailed it to you. Have you gotten the document in the mail yet?

I had to translate urgently documents for USCIS, I paid for expedite translation and overnight shipment and documents came in a week later. I talked to the representatives from the day I submitted the documents and they promised a refund, but nobody got ever back to me and now their phone number disappeared from their website. I lost $100 and they have no communication channels what so ever. The worst experience ever

Hi there,
 
Happy to refund you.  Will complete that now.

I've worked with CreditEval LLC for a quite some time. They provide a very good service and accurate translation.

Hello there, We have reviewed this complaint, and we have found that we have completed the translation project, and mailed them out. We will remail the documents overnight complimentary.  However, we are at the mercy of the US Postal Service, so we will use Fedex this time.

The website advertised 24 hours turn around time for certified translations of documents and certificates. I placed an order of 2 page documents to be translated, notarized, printed and mailed. The translation job was first incomplete, and then the only way to contact them was through the website chat room. No one ever answer their service line...It is always straight to the voice mail box. They don't really reply the email either unless you contacted the website chat room. After a few inquires on my order status through the website chat room, they ignored my email and stop responding to me.

The company address are all over the places...the website said Texas, the credit card receipt is San Francisco, and the email is Wilmington. This is a total SCAM!!

Not only a 24 hours translation job became indefinite, I lost my money and precious time in processing my legal paperwork.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]