CreditRepair.com

We have investigated thereferenced complaintTheevidence we reviewed indicates that the account had not been charged for theservices and the account was closed one day after sign upWe attempted to contact the complainant on 4-6-15, 4-8-15, and 4-9-in order to resolvethis matter but were unable to reach them.There were not any charges made to the account and a refund is not applicable.We have tried to contact the complainant multiple times to preserve ourreputation as a trustworthy business.As this was the complainant’s primary concern we are confident this willresolve the matter, and that they will rescind the complaint with the BetterBusiness Bureau

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate for services rendered We contacted the complainant on 6-21-16, 6-22-16, and 6-23-in order to resolve this matter Although the charges associated with the complaint appear valid, we have issued a refund in the amount of $for what was paid in good faith, and to preserve our reputation as a trustworthy business The complainant indicated that the issuance of this refund would resolve the matter, and that they would rescind the complaint with the Revdex.com

We have investigated thereferenced complaintTheevidence we reviewed indicates that the charges in dispute are legitimateWe contacted the complainant on 7-13-& 7-20-in order to resolve this matterAlthough the charges associated with the complaint appear valid, we havemade a second attempt to refund in the amount of $in good faith, and to preserve our reputationas a trustworthy businessThe complainant indicated that the issuance of this refund would resolvethe matter, and that they would rescind the complaint with the Better BusinessBureau

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We attempted to contact the complainant on 3-17-and 3-18-in order to resolve this matter but were unable to reach them Although the charges associated with the complaint appear valid, we have issued a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com

The $is a nonrefundable charge for the Transunion report that was sent via emailThis is stated in the disclosure given when agreeing to the chargeWe can send a copy of this report only upon verified information(email or mailing address must be confirmed.) The $has already been refundedThe $has been stopped as indicated in the previous response

We have investigated the referenced complaint We attempted to contact the complainant on 6-17-in order to resolve this matter but were unable to reach them We have listed all corresponding contact information to be removed from records in good faith, and to preserve our reputation as a trustworthy business As this was the complainant’s primary concern we are confident the issuance will resolve the matter, and that they will rescind the complaint with the Revdex.com

Complaint: [redacted] I am rejecting this response because: I also paid for a credit report to credit repair.com that I never gotPlus when I cancelled before the month was up they told me they will charge me another $at the end if this monthI would like a full refund $+ $and for credit repair.com to cancel the $dollars they unjustly chargedThank you, [redacted] Sincerely, [redacted] ***

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We attempted to contact the complainant on 4-28-and 4-29-in order to resolve this matter but were unable to reach them The complainant has requested a refund of $304.68, however, this amount has not been drafted from the account at any pointWe are willing to refund half of the drafted amount Although the charges associated with the complaint appear valid, we have issued a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com

We have investigated the referencedcomplaint We contacted the complainant on 10-12-15in order to resolve this matterCharges by this company have not been made to this complainant’s account, and therefore no refund is owedWehave addressed the concerns made by the complainant coming to a resolution The complainant indicated that this resolution will correct matter, andthat they would rescind the complaint with the Revdex.com

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We attempted to contact the complainant on 4/19/2017, 4/20/2017, 4/21/2017, and 4/24/in order to resolve this matter but were unable to reach them Although the charges associated with the complaint appear valid, we have issued a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy business As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We attempted to contact the complainant on 12-18-and 12-21-in order to resolve this matter but were unable to reach them Although the charges associated with the complaint appear valid, we have issued a refund in the amount of $and closed the account with no further charges in good faith, and to preserve our reputation as a trustworthy business As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com

Complaint: [redacted] I am rejecting this response because:On 7/28/a rep from CreditRepair.com named Julie contacted meShe stated she wanted to go over my Revdex.com complaint to get my issues resolvedI explained my situation & the reason I chose to file a Revdex.com complaintShe asked me multiple times what my expectations were to resolve the issue, & I repeatedly requested with her a full refund and complimentary subscriptionEach time she became combative & stated she could give me only a partial refund, due to the fact that they were returning most of my funds as if I should think that should be good enoughI stated to Julie that was not satisfactory as my account had been debited a total of FIVE times in the same day unauthorized (times $and times $TOTALING $309.75)She stated a partial payment had already been submitted (charge of $and charges of $19.95) and she would only reimburse me $more dollars, leaving me still to pay $I once again to her that was not satisfactory & she again asked what would be satisfactory I once again informed her of my original request & she stated she could only partially refund meIn addition to only being able to partially refund me Julie stated CreditRepair.com would BLOCK me as a future subscriberI inquired as to why would I be blocked as if I did something wrongJulie stated CreditRepair.com blocks anyone who files a complaint with the Revdex.com, Attorney General, etcso CreditRepair.com could remain having a great ratingI told Julie I did not agree to thatI also stated it was not satisfied with the fact that she kept asking me what would make me cancel my Revdex.com complaint & when told she would be combative in stating why I should be responsible for paying and that CreditRepair.com was doing more than they had to & I will be BLOCKEDJulie stated she would sent me a email that would allow me to not be blockedNeedless to say I did not get my request nor any email of any sort Julie statedAlthough I initially cancelled my subscription in the beginning with intentions on signing up again in the future, they lack of customer service & the handling of this situation is unsettling to meTo BLOCK the reputation of a company, by not allowing consumers to be heard makes me believe there is something to hide & that I was not the only one treated in this mannerSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We have investigated thereferenced complaintTheevidence we reviewed indicates that the charges in dispute are legitimateWe contacted the complainant on 5-14-in order to resolve this matterAlthough the charges associated with the complaint appear valid, we haveissued a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy businessThe complainant indicated that the issuance of this refund would resolvethe matter, and that they would rescind the complaint with the Better BusinessBureau

We have investigated the referenced complaintThe evidence we reviewed indicates that the charges in dispute are legitimate We attempted to contact the complainant on 7-11-and 7-12-in order to resolve this matter but were unable to reach them Although the charges associated with the complaint appear valid, we have issued a refund in the amount of $in good faith, and to preserve our reputation as a trustworthy businessAs this was the last payment received As this was the complainant’s primary concern we are confident the issuance of this refund will resolve the matter, and that they will rescind the complaint with the Revdex.com

We have investigated the referenced complaintWe attempted to contact the complainant on 12-18-in order to resolve this matter but were unable to reach them.After extensive research, we were not able to verify this complainant to be found in our systemsWe have not been able to reach the complainant based on the contact information

The complainant’s concerns had been addressed to the best of our abilityOur records reflect each contact made via email and phone call since membership began May Written documentation is not able to be provided until there have been confirmations about the accountThe only way to know the name of the correspondent is to listen to his voice mail left minutes earlier Multiple attempts have been made to reach this complainant to resolve the expressed concernsNot being able to speak with this complainant has prevented moving forward

We have refunded one charge in the amount of $for the services, although they have been performedThe non-refunded amount is for the sof the account which has been completed within the allotted time to cancel the service without being chargedWe have established the refund already submitted to be fair as we have provided the services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution was my only choice to accept I see that the business credit repair claims that the charges were accurate and they did a "good faith" payment like they did me a favor they did themselves a favor cause they knew the charge was bogus and only hope they change there policys going foward unfortunately there is no accountability for business's to operate in a fair way for the consumer this is just a bait an switch operation so yes my only option is satisfactory Sincerely, [redacted]

The disputed amount for ID [redacted] should be the same as purchase $ Please make this correction and send me confirmation Thank you so much