Credo Mobile

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ December 15, Revdex.com Via Revdex.com online complaint system Re: Case #XXXXXXXX To the Revdex.com: Customer contacted the Revdex.com to complain about that, when she made an online payment in December 2015, Credo debited her bank account for the full amount due on her account rather than the amount she intended According to our records, our Customer Liaison spoke to customer on December 11, and resolved this complaint Sincerely, [redacted] Legal Director

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ November 10, Revdex.com Via Revdex.com online complaint system Re: Case #XXXXXXXX To the Revdex.com: Customer contacted the Revdex.com to complain that she was required to switch her Credo Mobile account to a different plan when she signed her son's line up for a new service contract Credo's Customer Liaison has attempted to contact customer in order to resolve her complaint, but has been unable to reach herIf customer would still like to discuss her account issues, she should contact our Customer Liaison at the number provided Sincerely, [redacted] Legal Director

Please see attached response

Complaint: [redacted] I am rejecting this response because: The wording on the response states: "Customer contacted the Revdex.com to complain that Credo Mobile put a hold on his application for service, and that he received conflicting information about whether his account would remain open." This it incorrect My complaint is that Credo keeps billing me for invalid charges and now a late fee while their customer service keeps telling me that the bills aren't valid and will cease My other complaint is Credo cancelled my Verizon Wireless Service without my consent and without providing me service (according to their Customer Service Representative ***) They offered no solution causing my wife and I to lose cell service except for me to contact Verizon to get it back I contacted Verizon and was literally on the phone for hours having to take time off from work To get my Verizon service back I lost my original Verizon account and had to join a new Verizon program Sincerely, [redacted]

Response is attached

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have called back and left a message with my best contact informationI have not yet heard backSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ February 25, Revdex.com Via Revdex.com online complaint system Re: Case # [redacted] To the Revdex.com: Customer contacted the Revdex.com to complain that her account was closed and she was charged early termination fees According to our records, customer's account was closed due to nonpayment of past due chargesCustomer made two recent payments and our Customer Liaison is working directly with customer to resolve her complaint after her final bill is generatedIf customer has any additional questions, customer should contact our Customer Liaison Sincerely, [redacted] Legal Director Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They agreed to the resolution I suggested in my original complaint but are going about it very slowly and grudgingly so I may reopen the case if they don't eventually issue the refund that they claim they will

Response attached

An updateI just received an email that says: "Thank you for contacting us about your CREDO Mobile accountI apologize for the inconvenience but your accoun t has been disconnectedSo you do not lose your number, I recommend porting to a new carrier soon." There is no further explanation, I've allready paid my bill, and have minutes left on it

Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ 5-13- Sent via email: Hi [redacted] I haven't been able to match Ms [redacted] as an account holder or authorized user on a current Credo Mobile accountIf she's able to provide an account number, I would be able to identify the account in her complaintHowever, we take customer privacy seriously, and will not be able to respond to the complaint or work with her to resolve her issues if she is not at least an authorized user on the accountIf Ms [redacted] is complaining about a Credo account, we want to resolve her issues and would be happy to work with her if the account holder calls and gives permission Thanks, ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me on the condition that all of my money is refunded asap, and that I am not further billed.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: On 6-9-I received an email from Credo stating that they wanted to let me know that they received and are evaluating the condition of the phone that I returned and that the return WAS processed on 6-22-(?) I do not understand why I got this email since I NEVER received the phone and the date they processed this is in the futureI am very concerned that they will find something wrong with the phone, that I NEVER received, and charge me hundreds of dollars and ruin my credit Somebody did contact me from Credo last week and they did reverse my money so I THOUGHT we were done, but apparently we are not Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ July 9, Revdex.com Via Revdex.com online complaint system Re: Case #XXXXXXXX To the Revdex.com: Customer contacted the Revdex.com to complain that Credo Mobile sent his balance to a collections agency after he thought he had paid his final bill Credo's Customer Liaison has called customer in order to explain his bills and attempt to resolve his complaint, but has been unable to reach him Sincerely, [redacted] Legal Director

Initial Business Response / [redacted] (1000, 12, 2015/12/24) */ December 24, Revdex.com Via Revdex.com online complaint system Re: Case #XXXXXXXX To the Revdex.com: According to our records, the complaint submitter is not an authorized user on the referenced accountWe will not be able to provide information about the account in question unless the account holder contacts Credo directly and adds the submitter as an authorized userThe account holder can reach our Customer Service Department at XXX-XXX-XXXX Sincerely, [redacted] Legal Director

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted by phone by a representative of WA/Credo and he reassured me that my account with them was terminated Thank you.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Hello, I hit send before I had finished my response to business's response to my complaint Is it possible to update it? Here is what I wished to send: Complaint: [redacted] I am rejecting this response because: The wording on the response states: "Customer contacted the Revdex.com to complain that Credo Mobile put a hold on his application for service, and that he received conflicting information about whether his account would remain open." This it incorrect My complaint is that Credo keeps billing me for invalid charges and now a late fee while their customer service keeps telling me that the bills aren't valid and will cease My other complaint is Credo cancelled my Verizon Wireless Service without my consent and without providing me service (according to their Customer Service Representative ***) They offered no solution causing my wife and I to lose cell service except for me to contact Verizon to get it back I contacted Verizon and was literally on the phone for hours having to take time off from work To get my Verizon service back I lost my original Verizon account and had to join a new Verizon program Credo is asking me to contact yet another customer service representative to resolve this issue I have already spoken to so far Instead of another interaction with customer service which has proven confusing, conflicting and unable to stop the inaccurate billing I would prefer and updated resolution in writing from Credo that is visible to Revdex.com and myself.Sincerely, [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ August 24, Revdex.com Via Revdex.com online complaint system Re: Case #XXXXXXXX To the Revdex.com: Customer contacted the Revdex.com to complain that she experienced problems returning a phone for a warranty replacement According to our records, our Customer Liaison contacted customer on August 20, and resolved this complaint Sincerely, [redacted] Legal Director Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/01) */ 8-29- Sent via email from consumer: [redacted] , CREDO has done everything I requestedYou may close the case Regards, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/09/17) */ September 17, Revdex.com Via Revdex.com online complaint system Re: Case #XXXXXXXX To the Revdex.com: Customer contacted the Revdex.com to complain that he hadn't received a promised credit for a used phone he traded in to Credo Mobile According to our records, our Customer Support Specialist contacted customer on September 16, and resolved this complaint Sincerely, [redacted] Legal Director Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/10/28) */ I have not been contacted by CREDOTheir records are wrongTo this date, there has been no resolution Final Business Response / [redacted] (4000, 17, 2015/11/10) */ September 10, Revdex.com Via Revdex.com online complaint system Re: Case #XXXXXXXX To the Revdex.com: Customer contacted the Revdex.com to complain that he hadn't received a promised credit for a used phone he traded in to Credo Mobile Credo's Customer Support Specialist contacted customer by email on September 16, and informed him that the promised credit had been applied to his accountThe credit was also listed on customer's September 22, billIf customer has any further questions about the credit, he should contact our Customer Support Specialist Sincerely, [redacted] Legal Director

Complaint [redacted] I am rejecting this response... because:When I sign into my account (an account that should never have been established, since I cancelled my order the same day it was placed, on 2/6/2017, and have never used the service), I still see an open invoice, showing an "Unpaid amount due 4/11/2017" of $155.29. I can not consider this issue resolved until I see a statement from Credo Mobile showing a zero balance.Sincerely, [redacted]