Credo Mobile

I recently filed a complaint about CREDO mobile and their business practice. This record will serve to update the fact that Credo has released my number and waived termination fees, however, they will not unlock my phone to be used with another service provider. Nor have they refunded me for 4...

months of subpar service, which has required me to establish another line with a different carrier. Atrocious policies.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/11/10) */
November 10, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain that she was required to switch her Credo Mobile...

account to a different plan when she signed her son's line up for a new service contract.
Credo's Customer Liaison has attempted to contact customer in order to resolve her complaint, but has been unable to reach her. If customer would still like to discuss her account issues, she should contact our Customer Liaison at the number provided.
Sincerely,

[redacted]
Legal Director

Initial Business Response /* (1000, 5, 2015/05/13) */
5-13-15
Sent via email:
Hi [redacted]
I haven't been able to match Ms. [redacted] as an account holder or authorized user on a current Credo Mobile account. If she's able to provide an account number, I would be able to identify the account...

in her complaint. However, we take customer privacy seriously, and will not be able to respond to the complaint or work with her to resolve her issues if she is not at least an authorized user on the account. If Ms. [redacted] is complaining about a Credo account, we want to resolve her issues and would be happy to work with her if the account holder calls and gives permission.
Thanks,
[redacted]

An update. I just received an email that says: "Thank you for contacting us about your CREDO Mobile account. I apologize for the inconvenience but your accoun t has been disconnected. So you do not lose your number, I recommend porting to a new carrier soon." There is no...

further explanation, I've allready paid my bill, and have minutes left on it.

Please see attached response.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me on the condition that all of my money is refunded asap, and that I am not further billed.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They called me personally and have stated that I will not have to pay the early...

termination fee for my phone line and have apologized for the incident. They explained that I should have been able to escalate it further within the company and they will make sure to uptrain their employees for those types of issues. At this time, I plan to do business with them again at some point in the future now.Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/09/17) */
September 17, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain that he hadn't received a promised credit for a...

used phone he traded in to Credo Mobile.
According to our records, our Customer Support Specialist contacted customer on September 16, 2015 and resolved this complaint.
Sincerely,

[redacted]
Legal Director
Initial Consumer Rebuttal /* (3000, 15, 2015/10/28) */
I have not been contacted by CREDO. Their records are wrong. To this date, there has been no resolution.
Final Business Response /* (4000, 17, 2015/11/10) */
September 10, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain that he hadn't received a promised credit for a used phone he traded in to Credo Mobile.
Credo's Customer Support Specialist contacted customer by email on September 16, 2015 and informed him that the promised credit had been applied to his account. The credit was also listed on customer's September 22, 2015 bill. If customer has any further questions about the credit, he should contact our Customer Support Specialist.
Sincerely,

[redacted]
Legal Director

Initial Business Response /* (1000, 5, 2015/06/25) */
June 25, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain that when she called Credo about replacing a broken...

phone, she wasn't informed that there were restrictions on which phones from other carriers she could bring to Credo.
According to our records, Credo's Customer Support Specialist contacted customer and resolved this complaint on June 23, 2015.
Sincerely,

[redacted]
Legal Director
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
6-25-15
Sent via email:
Hi [redacted]
Thanks for following up on this!
Below is a recent email I received from Credo. Posting to Revdex.com was what it took to get this resolved.
So, thank you for providing this platform to "right a serious wrong"
But, I think he meant "Dear", not the salutation he actually used..... ���
"Dead Ms. [redacted],
Thank you for your response. As we have discussed, I was able to waive the Early Termination Fees on your account. I want to thank you for your patience and cooperation with us in this matter. It may be a day or two before this information gets updated through to State Recovery Systems. Please let me know if you have any questions or concerns, I will be more than happy to help in any way I can.
Regards,
**
CREDO Mobile"
Sent from Windows Mail

Initial Business Response /* (1000, 5, 2016/01/26) */
January 26, 2016
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain about a delay in getting one of her new lines...

activated with Credo Mobile.
According to our records, our Customer Liaison spoke to customer on January 22, 2016 and resolved this complaint.
Sincerely,

[redacted]
Legal Director

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
PS
My daughter received a call from [redacted] at...

Credo with an apology and a direct phone number to call [redacted], at Credo, should any further bills be recieved.  We thank you for your help in resolving this issue.  In looking back I have discovered we have been trying to resolve this for 2years, not the 1 year as previously stated.  
Thank you again Revdex.com!
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/11/19) */
November 19, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain about issues with her Credo Mobile phone. She also...

complained about customer service issues.
According to our records, our Customer Liaison spoke to customer on November 18, 2015 and resolved this complaint.
Sincerely,

[redacted]
Legal Director
Initial Consumer Rebuttal /* (2000, 9, 2015/11/20) */
I had a phone conversation with [redacted] @ credo mobile and the situation is resolved to my satisfaction. they have agreed to not charge me the contract termination fee if I send the phone back to her. I sent it via UPS today and it should arrive Monday the 23rd. I emailed the tracking number to [redacted].
thank you so much for your help
[redacted]

Initial Business Response /* (1000, 12, 2015/12/24) */
December 24, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
According to our records, the complaint submitter is not an authorized user on the referenced account. We...

will not be able to provide information about the account in question unless the account holder contacts Credo directly and adds the submitter as an authorized user. The account holder can reach our Customer Service Department at XXX-XXX-XXXX.
Sincerely,

[redacted]
Legal Director

Complaint: [redacted]I am rejecting this response because:
The wording on the response states:
"Customer contacted the Revdex.com to complain that Credo Mobile put a hold on his application for service, and that he received conflicting information about whether his account would remain open."
This it incorrect.  My complaint is that Credo keeps billing me for invalid charges and now a late fee while their customer service keeps telling me that the bills aren't valid and will cease.  My other complaint is Credo cancelled my Verizon Wireless Service without my consent and without providing me service (according to their Customer Service Representative [redacted]).  They offered no solution causing my wife and I to  lose cell service except for me to contact Verizon to get it back.  I contacted Verizon and was literally on the phone for 4 hours having to take time off from work.  To get my Verizon service back I lost my original Verizon account and had to join a new Verizon program.  Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/25) */
February 25, 2016
Revdex.com
Via Revdex.com online complaint system
Re: Case #[redacted]
To the Revdex.com:
Customer contacted the Revdex.com to complain that her account was closed and she was charged...

early termination fees.
According to our records, customer's account was closed due to nonpayment of past due charges. Customer made two recent payments and our Customer Liaison is working directly with customer to resolve her complaint after her final bill is generated. If customer has any additional questions, customer should contact our Customer Liaison.
Sincerely,

[redacted]
Legal Director
Initial Consumer Rebuttal /* (2000, 7, 2016/02/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They agreed to the resolution I suggested in my original complaint but are going about it very slowly and grudgingly so I may reopen the case if they don't eventually issue the refund that they claim they will.

Initial Business Response /* (1000, 5, 2015/12/16) */
December 15, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain about that, when she made an online payment in...

December 2015, Credo debited her bank account for the full amount due on her account rather than the amount she intended.
According to our records, our Customer Liaison spoke to customer on December 11, 2015 and resolved this complaint.
Sincerely,

[redacted]
Legal Director

Initial Business Response /* (1000, 6, 2015/12/14) */
December 14, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain about a Credo Mobile account fraudulently opened in...

her name.
The account in question has been closed with a zero balance, has been removed from collections, and will not affect customer's credit report. Customer's email address has been removed from our email lists.
Sincerely,

[redacted]
Legal Director
Initial Consumer Rebuttal /* (2000, 8, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am thankful for the response and actions the business has taken, and feel they have given me the resolution I was looking for.

Response attached.

Complaint: [redacted]I am rejecting this response because:
I have called back and left a message with my best contact information. I have not yet heard back. Sincerely,[redacted]