Credo Mobile

Response is attached.

Initial Business Response /* (1000, 5, 2015/07/09) */
July 9, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain that Credo Mobile sent his balance to a collections...

agency after he thought he had paid his final bill.
Credo's Customer Liaison has called customer in order to explain his bills and attempt to resolve his complaint, but has been unable to reach him.
Sincerely,

[redacted]
Legal Director

Complaint: [redacted]I am rejecting this response because:
Hello,
 
I hit send before I had finished my response to business's response to my complaint.
 
Is it possible to update it?
 
Here is what I wished to send:
 
Complaint: [redacted]I am rejecting this response because:
 
The wording on the response states:
 
"Customer contacted the Revdex.com to complain that Credo Mobile put a hold on his application for service, and that he received conflicting information about whether his account would remain open."
 
This it incorrect.  My complaint is that Credo keeps billing me for invalid charges and now a late fee while their customer service keeps telling me that the bills aren't valid and will cease.  My other complaint is Credo cancelled my Verizon Wireless Service without my consent and without providing me service (according to their Customer Service Representative [redacted]).  They offered no solution causing my wife and I to  lose cell service except for me to contact Verizon to get it back.  I contacted Verizon and was literally on the phone for 4 hours having to take time off from work.  To get my Verizon service back I lost my original Verizon account and had to join a new Verizon program.  
 
Credo is asking me to contact yet another customer service representative to resolve this issue.   I have already spoken to 5 so far.  Instead of another interaction with customer service which has proven confusing, conflicting and unable to stop the inaccurate billing.  I would prefer and updated resolution in writing from Credo that is visible to Revdex.com and myself.Sincerely,[redacted]Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:  On 6-9-17 I received an email from Credo stating that they wanted to let me know that they received and are evaluating the condition of the phone that I returned and that the...

return WAS processed on 6-22-17 (?).  I do not understand why I got this email since I NEVER received the phone and the date they processed this is in the future. I am very concerned that they will find something wrong with the phone, that I NEVER received, and charge me hundreds of dollars and ruin my credit.  Somebody did contact me from Credo last week and they did reverse my money so I THOUGHT we were done, but apparently we are not.  
Sincerely,
[redacted]

Please close the complaint #[redacted] It has been resolved by credo mobile and they paid the iPhone 7 plus in full due to no coverage and I'm happy with that resolution and I have nothing owed on that account I'm not liable for it since it was credo Mobile fault for failing not to providing me...

reliable coverage and service they refused to switch customers from sprint tower to a Verizon tower cause they don't have functionality to do it in there systems They said I'm too far from a sprint tower really!?! and thanks for the time and patience and assistance with this complaint and I switched to a different service provider and ported my number out from credo mobile to ting cause ting has reliable coverage and better coverage than credo mobile Sent from my iPhone
 
Close the complaint case it has be resolved Sent from my iPhone
On Mar 17, 2017, at 1:22 AM, Revdex.com <[email protected]> wrote:

Initial Business Response /* (1000, 5, 2015/08/24) */
August 24, 2015
Revdex.com
Via Revdex.com online complaint system
Re: Case #XXXXXXXX
To the Revdex.com:
Customer contacted the Revdex.com to complain that she experienced problems returning a phone for a...

warranty replacement.
According to our records, our Customer Liaison contacted customer on August 20, 2015 and resolved this complaint.
Sincerely,

[redacted]
Legal Director
Initial Consumer Rebuttal /* (2000, 7, 2015/09/01) */
8-29-15
Sent via email from consumer:
[redacted]
[redacted],
CREDO has done everything I requested. You may close the case.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted by phone by a representative of WA/Credo and he reassured me...

that my account with them was terminated.  Thank you.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint[redacted]I am rejecting this response...

because:When I sign into my account (an account that should never have been established, since I cancelled my order the same day it was placed, on 2/6/2017, and have never used the service), I still see an open invoice, showing an "Unpaid amount due 4/11/2017" of $155.29. I can not consider this issue resolved until I see a statement from Credo Mobile showing a zero balance.Sincerely,[redacted]