Cricket Wireless

During my service in the last few months up to maybe a year I had been dealing with remote hacking into my Samsung phone. Last week I had found out my personal cell phone was registered with Samsung and it was not by me. I also didn39t want to sign their agreement as it would allow them to know my personal login to my cell phone device. It defeats the purpose of having a log in. I had an engineer and an IT friend look at my phone on various occasions and visited reputable forums for Samsung and Samsung39s site and all link to network hacking issues as well as someone doing device control without my consent. On 33017 my IT and a google rep at work gave me the impression that they were quothelpingquot me secure my phone with quotsecurity appsquot when I 100 believe their intentions were otherwise. The apps they put on my phone Duo and I believe another google app were device controlled enabled which I had no clue they had that capability. They also didn39t disc
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I paid my phone bill twiceonce over the crickett phone application and once in store. I have receipts for both transactions as well as a bank statement showing proof of payment.the cricket app somehow linked someone else39s number to my account and my initial payment paid someone else39s bill.I went in store to make a second payment to get my phone to turn on.I walked out of the store and my phone only had service for a few hours. I called customer service in store the first time and they said that there is nothing they can do unless I paid my bill again and that I would not have the 107.00 credited to my account. I called again today on June 24th And spoke with someone named o.j. his employee number is oo508u.he told me to go back to the store and call back.
Product_Or_Service: Samsung /Galaxy amp 2/Cricket wirless/50 per month
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Purchased a new phone Saturday June 3rd. Was unable to receive calls on the phone it would ring but not let me answer. I spent a few days trying to go through settings before returning to the store on Monday June 12. Both staff present went through the phone settings as well and repeatedly tried calling my number. Nothing worked. The clerk helping me said quotI39ve never seen that beforequot and told me to call the warranty department. I came home and called it explained the details and she told me well your phone is only 9 days old you don39t want a refurbished phone call and talk to a manager. I called the number she gave me and the manager told me I only had 7 days to return the phone. I told her that information was not on the receipt and not given to me and I had spent time trying to resolve the problem. She repeated nothing she could do call the warranty department. I said it wasn39t acceptable they wouldn39t stand by the phone they just s
Product_Or_Service: Other //
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Poor customer service! Will not refund for services that can not be rendered. I was cut off from a chat and 2 phone calls requesting a reason as to why no refund. I would not recommend Cricket to anyone!

My cell phone got damage when I notify the insurance company asurion they refused to replace it due to me giving the wrong date then I corrected my claim with the proper information and still have been waiting for over 3 12 months and no response from the white
Product_Or_Service: Kyocera / Hydra /
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Review: I have an account with them,yesterday I tried to buy a new phone but they refused to give me price the tag said for an upgrade saying that was a printing mistake in all tags and they can't give the phone in that price(Htc Desire 510)$74.99. I spoke with the [redacted] and also customer service by phone. By the way I have a picture of the tag.Desired Settlement: I want the phone for the price the tag said

Consumer

Response:

At this time, I have not been contacted by Cricket Wireless regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a cell phone at the Cricket store located in [redacted] Cricket has a 7 day no questions asked return policy which I reconfirmed in person when I purchased the phone, via Cricket online, and via telephone with their headquarters. When I tried to return the phone 6 days after purchase the store personnel not only refused to take it back, but refused to speak to me at all, instead treating me rudely by yelling at me and my grown son in a threatening manner, yelling at the Cricket customer service representative I called for assistance while in the store and in general was abusive. I have spent countless hours on the phone with Cricket customer service overseas and their corporate headquarters in [redacted] to no avail. In addition to refusing to refund my money, I realized belatedly that the Cricket store had charged me for a new phone but sold me a demo at full price, charged both an activation fee although this was not a new account transaction - all it entailed was switching the sim card to the new phone - and a new equipment upgrade fee both of which fees Cricket customer service said should not have been charged.Desired Settlement: I would like to return the phone for a full refund of my sales receipt for purchase of phone and services.Invoice: [redacted]Merchant ID:[redacted]July 8, 2014Sales Person [redacted]Tendered by [redacted]