Critique Services LLC

Initial Business Response / [redacted] (1000, 11, 2015/08/10) */ Ms***'s case was filed August 11, She has received a case number and hearing dateWe apologize for any inconvenience Ms [redacted] experienced

Initial Business Response / [redacted] (1000, 10, 2016/01/26) */ Ms [redacted] retained our services 07/01/On 07/01/her credit report was retrieve and bankruptcy petition was preparedMs [redacted] , per written agreement, was to return within days with finacial documents and other information requested by the attorney plus her court filing fee to continue the processTo date, we have not heard from Ms [redacted] If Ms [redacted] would like to continue the process she may do so by providing the information requested at her initial visit

Initial Business Response / [redacted] (1000, 7, 2016/01/21) */ We have contacted Ms [redacted] regarding the status of her caseMs [redacted] issue will be resoved with filing od her case

Initial Business Response / [redacted] (1000, 10, 2015/10/27) */ Ms [redacted] refund request has been submitted and she will receive a full refundWe apologize for any inconvenience Ms [redacted] was caused

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Contact Name and Title: Mgr Contact Phone: XXXXXXXXXX Contact Email: [redacted] @aol.com Ms.***'s Chapter case had no objections from the trustee and was ready for confirmationAll necessary work had been doneUnfortunately, Ms [redacted] lienholder on her property objected to the plan and the issue was unable to be resolved to allow the creditor feasibility and Ms [redacted] income did not support a increase in plan payment thus causing a dismissal of her caseThe attorney fees for services were still due to the attorney for services rendered and an Court Order releasing such payments supported thatIf Ms [redacted] would like to file another case my office would be more than happy to re-file her case with no upfront cost to Ms [redacted] and all fees would be paid through the plan Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm not sure I can trust CritiqueWhy did I have to go to this extreme to get them to tell me what was going on? If they are willing to refile for me then that is fineI just want someone to call me and tell me what I need to do

Initial Business Response / [redacted] (1000, 7, 2015/11/13) */ Ms [redacted] case was filed on 10/20/

Initial Business Response / [redacted] (1000, 7, 2015/11/20) */ Mr [redacted] case has been filed

Initial Business Response / [redacted] (1000, 11, 2015/08/10) */ Ms***'s case has been filed and she has received a case numberWe apologize for any inconvenience Ms [redacted] has experienced

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ Ms [redacted] file was delayed due to the suspension of Ms [redacted] 's attorneyWe have spoken with Ms [redacted] and we're working to resolve her issue and concern

Initial Business Response / [redacted] (1000, 10, 2016/01/15) */ Mr [redacted] case was not filed due to the suspension of his attorneyHowever, we have spoken to Mr [redacted] and a full refund has been issued to him

Initial Business Response / [redacted] (1000, 10, 2015/09/02) */ Ms [redacted] case has been filedWe apologize for any inconvenience she may have experience

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com Our office has spoken with Ms [redacted] , her case has been updated and scheduled for filing Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/12) */ She contacted me last week and she told me that she would get the information to meShe faxed me the information and I faxed it backShe said she would call me the next day with a case number and she never didI am waiting to know if my case has been filed and for her to call me back

Initial Business Response / [redacted] (1000, 7, 2016/01/14) */ Due to the suspension of Mr [redacted] attorney his case was unable to be filedOur office has attempted to contacted Mr***, via phone, to schedule an appointment to meet with him to forward his file to another attorney for filing or to issue him a refundA letter has been sent to Mr [redacted] concerning this matterIt is our goal to resolve this issue for Mr***

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ Contact Name and Title: [redacted] Ms [redacted] file was place on administrative holdOur offcie has made multiple attempt to reach Ms [redacted] to update her file In any case, Ms [redacted] did contact our office this week and scheduled an appointment for May 13, to privide the information needed to move forwardThank you

Initial Business Response / [redacted] (1000, 8, 2015/10/26) */ Ms [redacted] 's case was filed October 19,Our office apologizes for any inconvenience Ms [redacted] was caused Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one has contacted me directly in regards to me demanding a refund for legal feesI also have made numerous attempts to speak with the manager of this company and she has yet to call meI deserve that atleast Final Consumer Response / [redacted] (3000, 16, 2016/02/04) */ I had my court date, but have not heard from CS sinceI also have not received a refund for my attorney fee

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ According to our record Ms [redacted] October 17, Ms [redacted] file was prepared on the day of her initial visitUnfortunately, Ms [redacted] never returned with the documents the courts require prior to filing nor the filing fee to file her caseMs [redacted] is more than welcome to continue the process but the above mention steps are necessary to continue

Initial Business Response / [redacted] (1000, 7, 2016/01/21) */ We have addressed Ms***'s issue and a refund was issued to her on Jan 8,

MrWashington case has been filedWe apologize for any inconvenience MrWashington experienced

Initial Business Response /* (1000, 5, 2015/10/26) */
Contact Name and Title: Critique Services
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
We have made several (5) attempts to reach Ms*** via telephone regarding the trustee continuing her caseWe have been
unsuccessful in our effortsHowever, Ms*** may visit our customer care office Monday-Friday from 9am to 4pm to resolve her concernsAlso our record indicate that all documents have been submitted to the trustee
Initial Consumer Rebuttal /* (3000, 8, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept the response from the business because Critique Services CLAIMS to have made multiple (5) attempts to reach me via phone which is absolutely not trueI have received only ONE phone call from Critique Services (XXX-XXX-XXXX) on YESTERDAY 10/26/at 4:PM and the caller left no voice mailSURPRISINGLY, when I called the office today I was actually able to make contact with a customer service rep who assured me that all of my paperwork has been turned in and nothing else is needed on my partWe also discussed some logistics and address changes that I need to come into the office and make
Again I DO NOT accept the response because my case was continued due to my lawyers lack of professionalism and her not turning in the paperwork to the trustee in a TIMELY manner and fraudulently telling my the case had been continued because I failed to include some paperworkI am not pleased with the service I have received from Critique Services and I WILL NOT be satisfied until a lawyer shows up to the meeting with the trustee with me at the scheduled timeAlso, it should not be necessary for me, or any other client, to have to VISIT the office during office hours to get assistanceI SHOULD be able to get in contact with someone via phone since that is given as an option to resolve concerns

Initial Business Response /* (1000, 7, 2015/08/10) */
Ms*** case has been filed and she has received a case numberWe apologize for any inconvenience Ms*** has experience