Critique Services LLC

Initial Business Response /* (1000, 11, 2015/08/10) */
Ms. [redacted] has been issued a full refund in her case.
We apologize for any inconvenience Ms. [redacted] has experienced.

Initial Business Response /* (1000, 8, 2015/10/26) */
Ms [redacted]'s case was filed October 19,2015. Our office apologizes for any inconvenience Ms. [redacted] was caused.
Initial Consumer Rebuttal /* (3000, 10, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
No one has contacted me directly in regards to me demanding a refund for legal fees. I also have made numerous attempts to speak with the manager of this company and she has yet to call me. I deserve that atleast.
Final Consumer Response /* (3000, 16, 2016/02/04) */
I had my court date, but have not heard from CS since. I also have not received a refund for my attorney fee.

Initial Business Response /* (1000, 11, 2015/08/10) */
Ms. [redacted]'s case was filed May 11, 2015. The hearing has been held, concluded and awaits a successful discharge. We apologize for any inconvenience Ms. [redacted] has experienced.

Initial Business Response /* (1000, 5, 2016/01/14) */
Ms. [redacted] file was delayed due to the suspension of Ms. [redacted]'s attorney. We have spoken with Ms. [redacted] and we're working to resolve her issue and concern.

Initial Business Response /* (1000, 10, 2016/01/26) */
Ms. [redacted] retained our services 07/01/15. On 07/01/15 her credit report was retrieve and bankruptcy petition was prepared. Ms. [redacted], per written agreement, was to return within 90 days with finacial documents and other information requested...

by the attorney plus her court filing fee to continue the process. To date, we have not heard from Ms. [redacted]. If Ms. [redacted] would like to continue the process she may do so by providing the information requested at her initial visit

Final Consumer Response /* (2000, 10, 2015/09/25) */
Critique Services, just called me with a case number and court date, Thank you soooo much Revdex.com, you're the best.

Initial Business Response /* (1000, 5, 2015/11/13) */
Contact Name and Title: [redacted]
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@aol.com
Our office has attempted to contact Mr. [redacted] several times regarding the hold on his file. Unfortunately, the contact number listed...

on his records is the wrong number and we have not received a response to the letter requesting Mr. [redacted] come into the office. We have however received a call from his sister but due to privacy concerns we are unable to speak with anyone other than Mr. [redacted] about his file. If Mr. [redacted] would please come into the office we can expediently resolve this matter.

Initial Business Response /* (1000, 5, 2015/05/12) */
Contact Name and Title: [redacted]
Ms. [redacted] file was place on administrative hold. Our offcie has made multiple attempt to reach Ms. [redacted] to update her file.
In any case, Ms. [redacted] did contact our office this week and scheduled an...

appointment for May 13, 2015 to privide the information needed to move forward. Thank you.

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: [redacted]
Contact Phone: XXXXX-XXXX
Ms. [redacted] came into our customer care department on 9/10/15 and updated her file. We were awaiting several pay advices from Ms. [redacted]s. Ms. [redacted]s stated this information would be...

faxed over. At this time our records do not indicate the information has been recieved or posted. When this information is recieved Ms. [redacted]'s case will be filed asap. We will make a follow up call to Ms. [redacted]'s this afternoon. Thank you in your assistance to resolve Ms. [redacted]'s concern.

Initial Business Response /* (1000, 7, 2016/01/21) */
We have addressed Ms. [redacted]'s issue and a refund was issued to her on Jan 8, 2016.

Initial Business Response /* (1000, 7, 2016/01/14) */
Due to the suspension of Mr. [redacted] attorney his case was unable to be filed. Our office has attempted to contacted Mr. [redacted], via phone, to schedule an appointment to meet with him to forward his file to another attorney for filing or to issue him...

a refund. A letter has been sent to Mr. [redacted] concerning this matter. It is our goal to resolve this issue for Mr. [redacted]

I would like to go through with my complaint. I decided that I don't believe what they are saying and I would like to get my money back.

Initial Business Response /* (1000, 5, 2015/09/18) */
Contact Name and Title: [redacted]
Contact Phone: (XXX)XXX-XXXX
Ms [redacted] met with the attorney on September 3, 2015. It was explain to Ms. [redacted] at her attorney conference that she would receive a case number within 10-14 days. Ms. [redacted]...

will in fact have her case number in the time frame stated. Thank you

Initial Business Response /* (1000, 5, 2015/10/28) */
Contact Name and Title: Mgr
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@aol.com
Ms.[redacted]'s Chapter 13 case had no objections from the trustee and was ready for confirmation. All necessary work had been done. Unfortunately, Ms....

[redacted] lienholder on her property objected to the plan and the issue was unable to be resolved to allow the creditor feasibility and Ms. [redacted] income did not support a increase in plan payment thus causing a dismissal of her case. The attorney fees for services were still due to the attorney for services rendered and an Court Order releasing such payments supported that. If Ms. [redacted] would like to file another case my office would be more than happy to re-file her case with no upfront cost to Ms. [redacted] and all fees would be paid through the plan.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm not sure I can trust Critique. Why did I have to go to this extreme to get them to tell me what was going on? If they are willing to refile for me then that is fine. I just want someone to call me and tell me what I need to do.

Initial Business Response /* (1000, 10, 2015/11/13) */
Ms. [redacted] case has been file (10/28/15). We apologize for any inconvenience.

Initial Business Response /* (1000, 11, 2015/08/10) */
Ms. [redacted]'s case has been filed and she has received a case number. We apologize for any inconvenience Ms. [redacted] has experienced.

Initial Business Response /* (1000, 5, 2015/11/13) */
Contact Email: [redacted]@aol.com
Ms. [redacted] appointment was rescheduled on 10/15/15. Her new date has been schedule for 11/17/15. It's unfortunate that the attorney wasn't available on the original date scheduled but sometimes the...

attorney have a schedule conflict. We appologize for any inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your prompt action regarding my complaint. Critique services did not contact me or keep me inform regarding the schedule conflict. I will keep you posted regarding this full process.. Thank you again for your immediate action..
Regards,
[redacted]
Final Consumer Response /* (3000, 13, 2015/12/09) */
This is my 2nd time filing a complaint with this company. I really wish I had never started this procedure of Chapter 7 with them. After my first initial complaint I was contacted and given a date to come in and SIGN my bankruptcy petition. I paid them in full Oct 1 and did not get to SIGN my petition until NOV 17 after I contacted Revdex.com. I was told at the time that my petition will be filed and I will receive my Case number with in 7-10 business days. I have yet to receive or been contacted regarding the filing of my petition. I checked the Bankruptcy automated system all last week and the week prior my petition has NOT BEEN FILED! I even spoke with [redacted] "owner" that said she will have my petition filed and I will be contact the next day. NO one has contacted me I've called there numerous times no one has responded and explained why my petition has yet to be filed. While speaking with [redacted] she asked me if I came into the office? I did on NOV 30 because I was told by Dec 1 I will have a Case number. She states because I came in my file was pulled and that's reason why I haven't received my Case number with the group of client that filed the same time I did. My file was NEVER pulled when I went in and spoke with Cierra. Per their recording we are welcome to come in to speak with them regarding our case if no one does not answer or respond to voice mails left for them.. Since then my Gas was turned off and I explained this to [redacted]. Because I refuse to pay for a bill that is listed in my Bankruptcy. I spoke with [redacted] last Wednesday and I called there first thing MONDAY morning and I was told she was busy with other clients and they have a packed house. PLEASE!!I need your help on making sure they file my CHAPTER 7 immediately. They are giving me the run around and I have more bills that are coming that are included in my Bankruptcy that I will have to pay for along with a Garnishment that is being deducted from my payroll. Please help me...
[redacted]

Initial Business Response /* (1000, 5, 2015/11/13) */
Contact Email: [redacted]
A letter was sent to Ms [redacted] regarding her file being closed and a refund being issued.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/15) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
No, I never received a letter or refund check. When was it issued?

Initial Business Response /* (1000, 10, 2015/10/27) */
Ms. [redacted] refund request has been submitted and she will receive a full refund. We apologize for any inconvenience Ms. [redacted] was caused.

Initial Business Response /* (1000, 7, 2016/01/21) */
We have contacted Ms [redacted] regarding the status of her case. Ms. [redacted] issue will be resoved with filing od her case.