Crocs, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
   i do not have the receipt as they were a gift. However I do have a picture where should I send this information ?

Dear [redacted],   On behalf of Crocs I apologize for the disappointment you are experiencing over this issue. The promotional code that was shared on social media and deal websites was never meant for public consumption, and never advertised by Crocs. It was unfortunate that it worked on...

the website and gave customers as yourself a false expectation of hope. All orders placed with the code were canceled, and the email addresses of all customers who ordered were removed from our marketing list.   We appreciate your understanding that mistakes happen, and appreciate your business. We sent customers who were impacted a special offer via email as our way to say sorry for the inconvenience.   Sincerely,   [redacted]

Revdex.com:i do have receipt and photos which have been submitted previously...I will again send these to the email address provided by the manager.thanks.
 reference to complaint ID [redacted] 
[redacted]

Revdex.com:
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Rodney,Thank you for reaching out.  We received your complaint through the Revdex.com.  I apologize that you were told something and then it was not followed up upon as you expected it to be.  The mistake was made by the first person you spoke with upon first ordering.  I want...

to apologize for the fact that you were told your shoes will not wear out.  That is not true.  Although overall our shoes can be durable, depending on many variables, the amount that you wear them and where you wear them, concrete and asphalt, rocks and gravel, any rough surface will start to wear the soles down due to friction.  At this time I would be more than happy to warranty those shoes.  I looked up your order history and it appears you ordered a pair of our clogs.  The Classic Realtree V2 appears to be the style.  The shoes have the camouflage pattern.  We do still have those in stock, in your size, so I've gone ahead and set up CASE [redacted] to have you shipped a new replacement pair.  I've also set up for you to receive a $15.00 promotional voucher (that works like a gift card) for your extra efforts in trying to get this issue resolved.  Once again, I'd like to apologize you were told incorrect information.  We normally warranty shoes within a 90 day period if their is a quality issue, but after that, on a case by case basis, if their is normal wear and tear we will not.  If you have any questions Rodney, please don't hesitate to reach out.  I'm happy to help.  You'll receive the promotional voucher via email within the next 48 hours. Best regards, kevin westerwickcall center production manager303.848.5343 office

Dear [redacted]   On behalf of Crocs I apologize for the disappointment you are experiencing over this issue. The promotional code that was shared on social media and deal websites was never meant for public consumption, and never advertised by Crocs. It was unfortunate that it worked on...

the website and gave customers as yourself a false expectation of hope. All orders placed with the code were canceled, and the email addresses of all customers who ordered were removed from our marketing list.   We appreciate your understanding that mistakes happen, and appreciate your business. We sent customers who were impacted a special offer via email as our way to say sorry for the inconvenience.   Sincerely,   [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],I apologize for my misunderstanding.  As stated on our website, our return policy explains that customers have 45 days to return their merchandise for a full refund.  With that in mind, we will not be able to refund you the money back to your original payment method, but we will honor the remaining balance on your voucher even if it expires ma'am, that's not a problem.  Feel free to contact me directly (details below) when you'd like to use it, or you can contact our customer service department and they'll be glad to honor it as well. If you have any other questions, please let me know.  I apologize for any inconvenience.  I hope you have a wonderful weekend [redacted].Sincerely,[redacted]call center production manager ###-###-#### office  [redacted]@crocs.com

Complaint: [redacted]
I am rejecting this response because:It's wrong. You canceled the order. You should honor the price. 
Sincerely,
[redacted]

Dear [redacted],   On behalf of Crocs I apologize for the disappointment you are experiencing over this issue. The promotional code that was shared on social media and deal websites was never meant for public consumption, and never advertised by Crocs. It was unfortunate that it worked on the...

website and gave customers as yourself a false expectation of hope. All orders placed with the code were canceled, and the email addresses of all customers who ordered were removed from our marketing list.   We appreciate your understanding that mistakes happen, and appreciate your business. We sent customers who were impacted a special offer via email as our way to say sorry for the inconvenience.   Sincerely,   [redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted],On behalf of Crocs I apologize for the disappointment you are experiencing over this issue. The promotional code that was shared on social media and deal websites was never meant for public consumption, and never advertised by Crocs. It was unfortunate that it worked on the website and...

gave customers as yourself a false expectation of hope. All orders placed with the code were canceled, and the email addresses of all customers who ordered were removed from our marketing list. We appreciate your understanding that mistakes happen, and appreciate your business. We sent customers who were impacted a special offer via email as our way to say sorry for the inconvenience. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],The double charge can occur when an order is placed twice or the card number is entered twice. Our systems show that the two orders were placed within 5 seconds of each other. The first failed, and the second attempt was accepted. The pending charge from the failed order falls of...

within 3 to 5 business days depending on your banking institution. If you would like to return your Crocs Order for a refund I would be more than happy to assist you in setting that up. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]

Hello [redacted], My name is Alexis and I have reviewed your inquiry, previous emails, and previous chat conversations and I am so sorry about the miscommunication and the time you have spent trying to get your shoes. Thank you for providing feedback. On behalf of Crocs Inc. I am very sorry...

about the misunderstanding. I would be more then happy to send you a replacement pair for the damaged shoes, and for the inconvenience send you another pair of Crocs of your choice (up to a $39.99 Value). Please contact me directly with any further questions or concerns at: [redacted]. Sincerely, Alexis E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Crocs.  We’re very sorry to hear that you are experiencing a problem with your shoes. We do have a warranty policy which states that if there is a quality issue with your item, it may be returned for a refund or exchange within 90 days of purchase with...

receipt.  However you must contact Crocs Customer Service to complete the warranty process, it cannot be completed in-store. Please respond back to this email with the following information:   • The style name, color and size of the shoe in question   • Proof of purchase within the last 90 days (Your Crocs.com order number or a clear picture of your receipt will be most helpful) Thank you in advance.  Please let me know if you have any questions.

Good afternoon [redacted],Thank you for contacting us via the Revdex.com website.  I'd firstly like to apologize for your frustrations.  It looks like after you wrote to us, you were in fact able to find some shoes on our website and use the last of your voucher. Order number...

[redacted].  I think you'll really enjoy those shoes [redacted]! If you have any issues please don't hesitate to reach back out to us.  I'm glad you were able to find something you liked ma'am.  Again, my apologies for any inconvenience.I hope you have a nice evening.All the best.Sincerely, [redacted]call center production manager ###-###-#### office

Dear [redacted] Thank you for your feedback. We are very sorry for any inconvenience this may have caused you.We have set up for you to be refunded to your original payment method in the amount of $11.00.The Case Number to reference this refund is: [redacted].Crocs would also like to provide...

you with a Free Shipping Coupon Code good for use on your next purchase: [redacted]. Please feel free to contact me directly with any further questions or concerns at: [redacted] Sincerely, [redacted]  
[redacted]

Dear [redacted],   On behalf of Crocs I apologize for the disappointment you are experiencing over this issue. The promotional code that was shared on social media and deal websites was never meant for public consumption, and never advertised by Crocs. It was unfortunate that it worked on...

the website and gave customers as yourself a false expectation of hope. All orders placed with the code were canceled, and the email addresses of all customers who ordered were removed from our marketing list.   We appreciate your understanding that mistakes happen, and appreciate your business. We sent customers who were impacted a special offer via email as our way to say sorry for the inconvenience.   Sincerely,   [redacted]