Crocs, Inc.

Dear [redacted], We received notice about your issue with your order and we'd like to apologize for your troubles.  It appears that FedEx lost your package in transit.  After reviewing the activity we have on file here, it appears we refunded the whole amount of your order $182.67 on 3/17/16...

after you spoke with a representative here at our Call Center.  I've sent a receipt to your email address.  If you'd like to re-order, we'd be happy to give you a better discount than you had on your previous order.  Feel free to contact me directly and I'll be glad to assist you.  Let me know if you have any questions.[redacted]call center production manager303.848.5343 office

Dear Mrs. [redacted],Thank you for contacting us though the Revdex.com website.  I'm very sorry you've had this experience with your flip flops.  I understand that can be very frustrating.  I'll be more than happy to send you a replacement pair if we have them in stock.  Please send me an...

email with the pictures you have attached to [redacted].  In the email, please confirm your shipping address and provide the style, size and color of the flips you're wanting to be replaced.  As you're now aware, please do be careful in the future as sometimes when Crocs are exposed to high temperatures, due to the proprietary material they're made of, they can shrink.Once again, I apologize that you had this experience!  Let me know if you have any other questions.  I look forward to assisting you Mrs. [redacted].Thank you.Sincerely,[redacted] call center production manager   [redacted] office