Crowley Buick-Oldsmobile, LLC

Complaint Information: we are willing to work with Ms***she purchased a [redacted] van with 54,miles on it for it passed both the state and our even more stringent point safety inspection again if the customer would like to explore her trade in options I will be happy to help [redacted]

we will look into and if payment has not been made we will send the referrer check to the customer thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I cancelled prior to processing I was promised the refund for the deposit I did not sign necessary documents to complete the process I never took possession of the vehicle The car is not registered, titled, or insured The Crowley team, whomever this may concern, operated in a very unethical, dishonest, unprofessional, and deceitful mannerI would like Crowley to resolve this matter in the way that basically follows what they advertise, great customer service I was under the impression that it was their mission to simply make their customers happy, and if not, Ken C [redacted] wanted to know One would believe this would include providing professional, ethical, and quality services to those that walk through the dealership doors I find it hard to believe that I have to go through all of thisI'm not happy at all, nor have I been treated with respect, or dealt with in a desirable manner I understand the ultimate goal of the business is to sell, but is it to sell at ALL costs? To ruin families lives, put them in financial strain, taking advantage and totally disregarding the customer in the process? It seems like to those involved feel they have a corporation to stand behind and with that the ability to evade the details that will resolve this matter I would like Crowley to resolve this by honoring the cancellation, and providing the refundThis will make me happy! Sincerely, [redacted] ***

Website Complaint Response: Mr [redacted] left our employ for personal reasons Upon being made aware of Ms[redacted] situation I personally processed her full refund rd 3/28/11:54:AM

From: Stacey G [redacted] Sent: Monday, November 13, 10:AM To: [redacted] Subject: Crowley Kia - [redacted] Hello [redacted] - In regards to customer complaint # [redacted] - I never received an email notification on this complaint until Friday - at which point we looked into and collected a response but it was closed that day In this case our response was: This customer gave us the deposit on a temporary *** card because she lost hers Due to reasons that are not in our control, we could not put the money back on that card as it was temporary Because of this we had to refund via check so had to get a check back, and we informed her of this the entire time Her money has been refunded as promised

Complaint Information: THE SELLING PRICE WAS 18900, THE CUSTOMER REQUESTED ADDITIONAL ITEMS BE COMPLETED BY THE DEALERSHIP WE CHARGED HER THE AMOUNT OF THE WORKUPON HEARING THE CUSTOMER OUT I DETERMINED WE WOULD BE RESONSIBLE FOR COVERING ONE OF THE ITEMS I CUT THE CHECK TO THE CUSTOMER FOR $AS AN ACT OF CUSTOMER SERVICE NOTHING ELSE HAS BEEN PROMISED IMPLIED OR OWED AS THE $WAS IN THE SPIRIT OF CUSTOMER SERVICE

That is not true He called and left one message welcoming me to Crowley and telling me to call him if I needed anything I immediatley returned his call and was put through to voice mail Ryan never called me back and I did leave a message asking him to I have proof in my cell phone records I have since written a letter to Ken C [redacted] about my experiences with this Crowley Kia I attached the letter which better details my experience purchasing a car from Crowley Kia and my issues THe crowley web site stated that Ken C [redacted] wants to hear from his customers I did not hear back from him as well My next steps are to file a report with Consumer Reports and the Department of TransportationI asked Syed and Ruban to think about the purchase for hours but they said they could not hold the car for me, even though I had it under deposit I was pressured into buying it right then and there or lose it I went by what they told me and did not have time that day to inspect the car with a fine tooth comb I trusted them I purchased a car from Crowley Painville and had no issues, last December Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint when ms [redacted] appt was made the car she had inquired about was available I can not speak to much more of the transaction other than once a customer selects a car we do what we can to help them obtain financing I am not sure why the consumer would have filled out a credit application if we were not at that point in the transaction the car she was coming to see was sold earlier and not availablewe attempted to offer other selections the customers credit was not run without permissionthe customers info has been passed on to mr [redacted] and he can always be reached [redacted]

In reference to complaint # [redacted] , we have decided to refund [redacted] the cost of the safety check which is $Please email or call me with any questionsI can be reached at [redacted] or [redacted] Thank You

I have called the customer to try and rectify I will be happy to clean the car and handle any service issues As far as equipment goes the car was sold as it sat and the customer looked at , drove and had time to inspect the car any further request should have been handled at time of delivery as to the actual equipment that was in the car please call me at ###-###-#### Ryan D [redacted] General Manager Crowley KIA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me however my deposit was refunded Sincerely, [redacted] ***

[redacted] bought a used vehicle from us She wanted the vehicle to be perfect and it had a scratch on the bumper We gave her a free touch up pen and offered to have it applied in the detail department as well Unfortunately she wanted us to paint the bumper and make it perfect

We executed a contract , clearly stating deposit on special orders is NOT refundable in point bold red type front of contract We informed customer car was ready for delivery We bought the car at the customers request No portion of deposit can be refunded Ryan D [redacted] General Manager ###-###-####

We are installing the requested back up system We will honor what we promised and put in the correct back up camera Thank you

Unfortunately, despite our best efforts this customer did not qualify for an auto loan due to his credit portfolio We apologize for any inconvenience that was experienced in the return of his deposit He has been refunded his money at this time

We have addressed the customers service issues and we are taking care of at our cost . Ryan D [redacted]

The matter of the story is that the deep scratch came after I literally bought the car and had not taken it off the lot yetI picked the car up days later to see this deep scratch that at least Crowley Kia employees/manager knew nothing about when I picked the car up to take homeThe manager of Crowley Kia said the pen would fix the scratch so I brought the car back the following week and the pen did not fix it not even a little bitThe manager warned me that the pen might now fix it because the scratch was to deep and that there was nothing else they were going to do to fix itWhen I first pointed out the deep scratch to one of the salesmen the day I picked the car up he immediately said he was going to the detailer to see if he knew anything about the scratch I texted the original sales guy about the scratch and I got no reply from himAnd both managers I spoke to knew nothing about the scratch but still said the only thing they were going to do is have the detailer use the pen that they both said may not work because the scratch was deep and it didn'tAt this point all I ask is that they pay to fix the deep scratch that is very obvious when looking at my beautiful car Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint CUSTOMERS REFUND WAS RETURNED AND PROCESSED FOLLOWING OUR COMPANY POLICYWE VERIFY ALL FUNDS BEFORE RETURNING DEPOSITS [redacted]

Website Complaint Response: The spare tire kit advertised on the website is a jack and a tire wrench... the kit the customer was given a price for also included the tire and the rim. this customer also entered into a fully executed contract, we did everything that the customer asked... of US . The customer stated to me that he had other expenses and wanted to wait after we had his unit prepped and ready for delivery I told the customer since we had incurred delivery expense , I would follow our policy of making his deposit avail for credit in any of our sales , parts or service operations as it clearly states in bold font red that there are no refunds of deposits. The letters from the banks are the FTC adverse action notices required by law from the individual banks that we set his application to. [redacted] 5/5/2014 1:40:48 PM