Crowley Buick-Oldsmobile, LLC

Unfortunately, despite our best efforts this customer did not qualify for an auto loan due to his credit portfolio.  We apologize for any inconvenience that was experienced in the return of his deposit.  He has been refunded his money at this time.

I have called the customer to try and rectify.  I will be happy to clean the car and handle any service issues .  As far as equipment goes the car was sold as it sat and the customer looked at , drove and had time to inspect the car .  any further request should have been handled...

at time of delivery as to the actual equipment that was in the car .   
please call me at ###-###-####
 
Ryan D[redacted]
General Manager
Crowley KIA

Both our General Sales Manager & Used Car Director sat with the customer in addition to Camerin and told him that we were buying this car for him and him only and that the deposit was non refundable  .  On the purchase order it states in RED no refund of deposit . We purchased the car at the customers request and incurred losses above and beyond the deposit amount. We will not be able to return any portion of the customers deposit .   Ryan D[redacted]

In reference to complaint # [redacted], we have decided to refund [redacted] the cost of the safety check which is $159.53. Please email or call me with any questions. I can be reached at [redacted] or...

[redacted] 
Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I was unaware that the car was purchased from the same dealership (Crowley) I was promised by Camerin that the deposit would be refundable if the car was not picked up and he said to me "[redacted] Crowley is not out there to get people's money. If you don't pick up the car we cannot hold your money". I was not only poorly treated by the finance manager but received no calls from you (I have the call recorded as proof from Camerin advised that you would call me) and no calls were received to further discuss this. The contract was not signed and I did not like the vehicle which I let the finance manager know the first day when I met him which was my main reason for walking away. At this point I have deposited 2600 and I am only requesting 2,200 back. I am willing to leave a 400.00 deposit for any inconvenience and paperwork. By speaking to other dealerships all of them advised that a dealer cannot hold money if a car was not picked up. The vehicle was not registered to me and no customization was done. If I was aware that a deposit was not refundable (which again I state that I had asked Camerin at least 5 times when putting the money down initially) I would not have done so and would have paid the remaining balance at time of delivery. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was unaware that the car was purchased from the same dealership (Crowley) I was promised by Camerin that the deposit would be refundable if the car was not picked up and he said to me "[redacted] Crowley is not out there to get people's money. If you don't pick up the car we cannot hold your money". I was not only poorly treated by the finance manager but received no calls from you (I have the call recorded as proof from Camerin advised that you would call me) and no calls were received to further discuss this. The contract was not signed and I did not like the vehicle which I let the finance manager know the first day when I met him which was my main reason for walking away. At this point I have deposited 2600 and I am only requesting 2,200 back. I am willing to leave a 400.00 deposit for any inconvenience and paperwork. By speaking to other dealerships all of them advised that a dealer cannot hold money if a car was not picked up. The vehicle was not registered to me and no customization was done. If I was aware that a deposit was not refundable (which again I state that I had asked Camerin at least 5 times when putting the money down initially) I would not have done so and would have paid the remaining balance at time of delivery. 
Sincerely,
[redacted]

From: Stacey G[redacted] Sent: Monday, November 13, 2017 10:55 AM To: [redacted] Subject: Crowley Kia - [redacted]   Hello [redacted] -   In regards to customer complaint # [redacted] - I never received an email notification on this complaint...

until Friday - at which point we looked into and collected a response but it was closed that day.   In this case our response was:   This customer gave us the deposit on a temporary [redacted] card because she lost hers.  Due to reasons that are not in our control, we could not put the money back on that card as it was temporary.  Because of this we had to refund via check so had to get a check back, and we informed her of this the entire time.  Her money has been refunded as promised.

we will look into and if payment has not been made we will send the referrer check to the customer
 
thank you

Complaint Information: THE SELLING PRICE WAS 18900, THE CUSTOMER REQUESTED ADDITIONAL ITEMS BE COMPLETED BY THE DEALERSHIP . WE CHARGED HER THE AMOUNT OF THE WORK. UPON HEARING THE CUSTOMER OUT I DETERMINED WE WOULD BE RESONSIBLE FOR COVERING ONE OF THE ITEMS . I CUT THE CHECK TO THE CUSTOMER...

FOR $625 AS AN ACT OF CUSTOMER SERVICE . NOTHING ELSE HAS BEEN PROMISED IMPLIED OR OWED AS THE $625 WAS IN THE SPIRIT OF CUSTOMER SERVICE.

We have addressed the customers service issues and we are taking care of at our cost .
 
Ryan D[redacted]

we will look into and if payment has not been made we will send the referrer check to the customer  thank you

Website Complaint Response:
We did everything in good faith . We put a trade value on his car in good condition , then when it arrived it had a massive dent on it that was not disclosed when we had put the number on it . the customer also know our business manger so it is my feeling...

that relationship was used to commit us to the damaged trade unseen . We asked the customer to stand up for the non disclosed damage which they did not and we moved on having the trade fixed at our body shop at our cost . The MPG is set by the EPA and manufacture. The KIA design team also selects the tires as those complaints should be addressed with those agencies. With thousands of new Kia's sold this is both the first complaint we have heard over MPG's or poor tire traction.
4/8/2014 10:00:12 AM

We have followed every protocol and policy set forth from the states in regards to registering Mr. [redacted]s vehicle in [redacted] .  All official fees have been paid to the proper jursidictions. The Customer was on a in transit plate making it legal to drive .  We have explained to the customer...

that this is the case and that REG USA is a 3rd party vendor that does hundreds of regs out of state regs for us each year . The customer now has their permanent plates and registration .  If  we can be of further help please let me know .Ryan  D[redacted]