This does not seem logical. So basically this conpany could say they changed their mind and my house was worth a billion dollars, and expect me to pay for the previous 2 month that was quoted to me at a different rate. You simply can't do that to people. I've asked [redacted] about this and they said they would NEVER do that to their customers. You had the house inspected and gave me a quote. If you changed your mind afterwords, that is your own fault and should't come at my expense.
Regards, [redacted]
[redacted]
Thank you for the opportunity to respond...
to the Revdex.com regarding policy
number ##### for [redacted] and to address her concerns about the policy.
On 10/16/2011, [redacted] purchased a six month insurance policy with a bill plan of
20% down and 5 installments.
?
On 11/30/2011 installment bill 2 was issued to [redacted] with an amount due of
$212.72 with a stated due date of 12/15/2011. On 12/15/2011 we had not received
payment and a cancel pending notice was sent to [redacted] with a stated cancellation
date of 1/8/2012. On 1/8/2012 we still had not received payment and [redacted]s policy
canceled per the 12/15/2011 notice. At the time of cancel on 1/8/2012, a balance of
$51.88 remained due in premium and fees.
?
On 7/30/2012 a payment was received via USPS for $5.00, leaving a balance due of
$46.88. On 6/12/2013 payment was received via USPS for $36.00, leaving a balance due of $10.88. We have not received any other payments since 6/12/2013.
On 10/24/2014 a complaint was received from [redacted] advising that she should not
have any amount due and she was upset that $10.88 was in a collections status. As a
courtesy the remaining $10.88 was removed from [redacted]’s account and said account currently shows $0.00 due. [redacted] questioned other payments that she issued to our company and she was advised of all payments that were received and applied to her account. If [redacted] states that check payments were submitted to our company and have cleared, we would require a copy of the front and back of each check used for payment to confirm they were issued and were deposited and cashed by our representative. Any expense that [redacted] would accrue to obtain this information
would be her responsibility.
?
I trust that I have addressed the issues within [redacted]’s complaint. If I can be of
further assistance, please contact me at ###-###-####.
Sincerely,
[redacted]
This letter is in response to the complaint filed with your agency by [redacted]s regarding her homeowner policy. Our records indicate the policy was written with an effective date of January 27, 2016. The policy was cancelled on January 28, 2016, with an effective date of January 27, 2016, at the request of the Member.
One payment of $488.72 was received on December 23, 2015. On February 1, 2016,
Nationwide issued a refund to the address listed on the policy. The refund was mailed to [redacted] Rd., Winchester, VA 22603-4142. On March 7, 2016, the refund was stop paid and a new check in the amount of $488.72 was mailed to the Member at [redacted] Ct. Winchester, VA 22602.
If you should have any other requests or questions regarding this matter please do not hesitate to contact me.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]We have a policy not to share any information which is not our fault for collision due to other insured fault.We also are aware of the sticker problem however the new sticker is bubbling up and was not put on correctly which this body shop nor the insurance has backed as promised. We consider time and aggravation from repeated attempts to rectify the situation inadequate.
Good morning Ms. [redacted]In reviewing the history of the Nationwide Visa Buxx card referenced in your complaint, the card in the name of[redacted], which you funded, was closed with available funds remaining on the card. With the card in aclosed status, it is not possible to refund the card...
balance to the funding account. However, a check was issuedto you and mailed to the address shown above on October 14, 2015. That check has not been cashed. We haveplaced a stop payment on that check and issued another check on November 30, 2015.With regard to a delay in responding to your request, our records do indicate multiple telephone calls. We arecontinuing to research the repeated efforts made on your part to resolve this situation, and are addressing anyfailure to log and escalate telephone calls appropriately. We do certainly apologize for any lapse in service oreffective communication.Ms. [redacted], you indicated that your desired settlement would be to have the remaining balance on the card bereturned to the funding card. Again, because the Buxx card has been closed, the only delivery method availableto return funds is via check. The check was issued a second time on November 30, in the amount of $447.07. Aswe ask our customers to allow seven to ten business days to receive a mailing fmm Nationwide Bank, it ispossible that you have not yet received the check.Again, please accept our apology for the poor service that you received in this situation. This does not representthe level of service that you should expect from Nationwide Bank. We appreciate your feedback and theopportunity to review and improve our processes.Sincerely,Anne L. C[redacted]
We have reviewed the inquiry from [redacted] regarding his homeowners policy.Mr. [redacted] has inquired about the rate increase on his homeowners policy. Homeowner’s policy premiums are calculated using several approved factors including, but not limited to: loss history of the insured,...
existence of multiple policies, deductible levels, dwelling amount, insurance score, construction type, fire protection class rating, age of home, additional endorsements/coverages requested, territory in which the home is located, etc. The territory base rate does take into account the loss history of the territory as a whole. This base rate is then adjusted by the aforementioned rating factors: age of home, protection class, type of construction, losses of the insured, etc. The premium calculation methods/rating structure and our base rates are filed with and approved by the South Carolina Department of Insurance.Home renewal premium2015-2016 premium $5,167.002016-2017 premium $6,271.00 (increase of $1,104.00 from prior renewal)Mr. [redacted]’s premium was affected by the following factor changes per our most recent filed rate (SERFF Filing NWPC-[redacted], effective 12/12/2015 for renewals):- Filed base rate change caused an increase in premium- Protection Class factor change caused an increase in premium- Deductible factor change caused an increase in premium- Increase in the Extended Replacement Cost caused an increase in premiumWe understand that insurance cost concerns are important to all consumers and encourage insureds to reach out to their agents to discuss options to manage their insurance premiums. We appreciate the opportunity to provide information on Mr. [redacted]’s home policy.If you require further assistance, please contact our [redacted], Debra C[redacted] at ###-###-#### or by email at [redacted]Sincerely,Michael G[redacted]
This letter is in response to the rejected offer made by Nationwide Insurance regarding the complaint dated May 12, 2016.With the insured’s policy a total credit in the amount of $1,335.75 was placed on the policy for prior taxes that were collected on the insurance policy. However, as the policy...
did have a balance for the current insurance term, this credit paid for the remaining balance due on the current term and a refund was issued for the remaining $566.58 of credit.As the insured has since cancelled the insurance policy effective June 1, 2016 a second refund was issued in the amount of $804.72 for unearned premium and was mailed on June 7, 2016. A billing breakdown has been included detailing how the credit was applied to the account.If you require further assistance, please contact our [redacted], Sharon W[redacted], at ###-###-#### or by email at [redacted] .Sincerely,Stephen Y[redacted]
I am rejecting this response because as this has been ongoing since September when the new policy was actually cancelled since the agent didn't set up the policy correctly. Per the attachment just like all the other reps the blame was placed on me regarding the uninsured motorist policy being placed...
back on the account. As you can see the majority of the information in this final response to Revdex.com was never provided prior to the involvement of Revdex.com. From the attachment the analyst states that I never signed them yet in the response to Revdex.com she states that they were signed but due to their error it was placed back onto the loan. I kept asking for the signed copy which would show the date and nobody was able to provide this. The reason is was "caught" in February, is because I have been calling since January trying to get an answer on why my account has never been billed for the correct amount. It was my 6th call in February that prompted them to send the file for reconcilement which caught these errors. Please have the analyst go back through all of the calls including the one in September when the policy was cancelled on accident by nationwide. Also both policies were paid on the exact same day with the same exact card so how did one policy star in August and one in September? In addition, why would I know as customer by calling in on that date that my policy would then be billed for 4 months instead of 6? That was never disclosed not even during the 2 months I called prior to being finally sent to escalations in March due to me threatening to file a claim with Revdex.com. Again I signed documents to be billed one amount and that amount has not been drafted since the policy started. My drafting has never changed per the attachment received from the analyst, which I included so why would I think by simply switching the states that it would now create this issue, whose job was it to provide that information ? Is it not their obligation to give full disclosure asking how it would be billed since I was also accused of changing my drafting date and that was never changed as I was told that the date would be same and my policy would bill as advised. I attached the confirmation page from the payment for both policies as well as the confirmation of receiving my signed documents on 9/8/16. I feel that I shouldn’t penalized for them telling my policy would remain the same and it didn’t. So am I still required to change to what date for proper billing and how will I know this will be actual amount?
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]:On October 20, 2015 a claim was reported to Nationwide Mutual Insurance Company (Nationwide)concerning an automobile accident occurring on this date.Named Insured, [redacted], was operating a 2008 [redacted] [redacted], a listed vehicle under NationwidePolicy Number [redacted] [redacted]. The claimant, [redacted], owns a 2015 [redacted]. On October20, 2015, [redacted] was traveling westbound on [redacted] Road attempting a left turn onto [redacted] when he pulled into the path of [redacted], who was traveling eastbound on [redacted] Road. Thisaction caused the right front corner of [redacted]’ vehicle to strike the right rear side of [redacted] vehicle.Nationwide paid [redacted]’ damage estimate of $5,648.15 ($3,447.26 of this were for parts) plus $444.17in rental costs.On/around October 22, 2015, prior to repairs being completed, Nationwide received notice that [redacted]
[redacted] was also making a Diminished Value Claim. The Diminished Value Claim was assigned toadjuster [redacted]. [redacted] arranged for a post-repair vehicle re-inspection, which wascompleted on/around December 3, 2015. [redacted] provided a copy of the vehicle title/registration aswell as diminished value appraisal report obtained through [redacted] ([redacted]).The appraisal report through [redacted] indicates that no actual inspection was performed; rather, theyreviewed the materials provided by [redacted]. [redacted] opined that the pre-loss fair market value for thesubject vehicle was $47,683. [redacted] further stated they "do not assess the quality and thoroughness ofthe repairs....only diminishment relating to stigma has been assigned a dollar value in this report". Thereport also lists several factors which potential buyers may consider important if they know the vehiclehas been involved in an accident. These again relate to the 'stigma' referenced and speak in generalitiesand hypothetical situations only; there is nothing specific to this particular claim and/or vehicle. It'simportant to note that 'stigma' and generalities are speculative and do not prove a diminution in valueclaim without evidence of a reduction in the vehicle's actual cash value before the accident and afterrepairs. The [redacted] report also references vehicles with a similar year/make/model; however, all havediffering mileage than that of the subject vehicle. [redacted] goes on to claim that the post-accident fairmarket value is $38,146 and further alleges that due the accident, the vehicle's value has diminished by20% or $9,537. There has been no documentation provided that would support these figures and/oropinion.Furthermore, [redacted] has alleged that this accident has caused his vehicle to sustain accelerateddepreciation, and has further alleged that a reasonable person will not pay the same price for awrecked/repaired vehicle as they would for one with no prior damage history. [redacted] has not providedany documentation to support his statements and/or opinions. It should also be noted that during thepost-repair inspection, it was discovered that the [redacted]' vehicle sustained additional {unrelated}damage due to a subsequent accident/incident.The measure of damages for diminution in value in Ohio is the difference in actual cash value (not tradein or resale value) before an accident and after repairs. The information [redacted] has provided is notbased on a difference in actual cash value. Furthermore, in Ohio, a claimant recovering both the cost ofrepairs and the residual diminution in value is not entitled to recover damages in excess of the vehicle'sgross diminution in value. In addition, [redacted] has suggested that the accident will negatively impactthe vehicle's trade-in and/or resale value; however, as noted above, diminished value is not based ontrade-in or resale value.Taking into consideration the aforementioned information, the damages sustained, repairs made, as wellas the vehicle's age, mileage and overall condition, we have extended a good faith offer of $1,200 toresolve [redacted]’ diminished value claim; [redacted] has rejected this offer at this time.Nationwide would be pleased to consider any new information [redacted] would like to provide to supporthis claim. If you have any additional questions please contact Angela S[redacted], Customer RelationsCoordinator, Office of the Customer Advocacy at ###-###-#### or [redacted]Respectfully,Wendy K[redacted]Claims ManagerNationwide PCIO | MidWest Operations | Material Damage[redacted]
[redacted]C ###-###-#### | F ###-###-####[redacted]Office of Customer Advocacy | [redacted] [redacted]
Thank you for your recent inquiry regarding a complaint you received from [redacted]. I have reviewed this claim file and would like to address Ms. [redacted]’s concerns. If I do not provide the information you need for this matter, please do not hesitate to let me...
know. Our insured, EJP Enterprises Inc, has a commercial auto policy. The name of the location for the business is [redacted] on this policy. A claim was filed with Nationwide Insurance on October 4, 2016 for an engine fire loss due to work done by [redacted] on a 2002 Ford Taurus owned by Mark [redacted]. A fire expert was hired and the fire was confirmed to have originated in the area of the valve cover on the engine, recently replaced by [redacted], verifying liability owed at 100% for this loss. November 10 Lori G[redacted], Total loss representative, was assigned to handle the settlement with Mr. [redacted]. It was found that the assignment from the local representative was routed incorrectly, which delayed contact for 7 days. Ms. G[redacted] called Mr. [redacted] and left him a voice mail to return her call. She also sent him an email. She called Mr. [redacted] again on November 11, and left him another voice mail. Mr. [redacted] responded to Ms. G[redacted] by email that he wanted $5,000 for the loss on his vehicle. November 14, Ms. G[redacted] received an email from Mr. [redacted] and was requesting a pain and suffering settlement. She replied that she would send a request to a representative in Casualty that would handle that, to get in contact with him to discuss this, as she was to handle on the total loss settlement for him on the claim. November 17 Joseph G[redacted], casualty claims manager, reviewed the pain and suffering request and noted there was no mention that the claimants had sought treatment as a result of the smoke in the vehicle. Michael B[redacted], casualty claims representative called Mr. [redacted] and left him a voice mail requesting a call back regarding the injury allegation. December 15 Ms. G[redacted] received and reviewed the engine receipt for consideration in adding to the value. This added $872.00 and loss of use was also considered for 45 days @ 25.00 per day totaling $1125.00. Ms. G[redacted] called Mr. [redacted] and left him a voice message with the revisions to the settlement and also sent him an email. Actual Cash Value = $1,812.00 Additional Consideration + $888.00 Prior Damage Assessed = $457.21 Prior Damage Applied - $125.00 Subtotal ACV = $2,575.00 Sales Tax 6.0000% + $154.50 Tag/Title Fee + $110.00 Subtotal ACV = $2,839.50 Concession + $1,125.00 Net Settlement = $3,964.50 UPD- left quarter panel damage applied $125.00 as fair and reasonable. Upon acceptance of the settlement, Ms. G[redacted] will issue payment for the total loss of the 2002 Ford Taurus to Mr. [redacted] upon receipt of the signed title from him. If you require further assistance, please contact our Customer Relations Coordinator, Yvette S[redacted], at ###-###-#### or by email at [email protected].
[redacted] [redacted]
[redacted]
[redacted]
Thank you for the opportunity to respond to the Revdex.com regarding claim number ##### for [redacted] and to address his concerns about the claim.
Victoria Fire & Casualty DBA Titan has already responded to the complaint through the State of [redacted] Department of Insurance and has appropriately addressed all concerns on [redacted] diminution claims for damages to his 1999 Volkswagen.
you have not shared any proof that [redacted] Motor Vehicles was provided that these accidents were no fault accidents . I want something in writing showing that you sent [redacted] Motor Vehicle this information, then I need you to show me that [redacted] Motor Vehicles were in receipt of your documentation.
Regards, [redacted]
Thank you for your recent inquiry regarding a complaint you received from Ms. [redacted], unfortunately do to privacy concerns I cannot share the specific details on this claim. As Property Claims Manager, I have reviewed this claim file and have spoken to Ms. [redacted] about her concerns. ...
Additionally, Nationwide has taken additional steps to assist in the evaluation of the damages and to help to address the concerns of Ms. [redacted] as we work towards an amicable resolution. Based on my review Nationwide believes the claim was handled in a professional manner. However, I am sorry that the outcome was not satisfactory to Ms. [redacted] We strive to meet our customer’s needs, but understand that sometimes we are unable to do so. Thank you for bringing this matter to our attention. We trust this will resolve all pending concerns. Sincerely, Kenneth W G[redacted]
Thank you for the opportunity to review and respond to Ms. [redacted]’s complaint regarding her homeowner policy written through Nationwide Insurance effective October 23, 2014.The basis of her complaint is the increased premium on the policy since released by the agency. The policy when bound had a...
coverage amount of $168,927 with a premium of $2759.32. Nationwide uses a vendor inspection company to review the premises in an effort to determine if a premise is free of hazardous situations and the components of the home and other structures on premises are in good repair. The reviews are also completed to make sure that the insured has adequate coverage to reconstruct the dwelling if destroyed. This is done through taking measurements of the residence and making observations of the construction features of the home. Once obtained, the features of the home and measurements are placed into a reconstruction cost calculator for determination of the cost to reconstruct.Upon completion of the inspection, the calculated reconstruction cost on the home was $277,279. The review was completed on November 19, 2014 which was within the first 60 days of the policy contract. The first 60 days of a policy has a provision called the discovery period. The discovery period is used to complete the underwriting process. The insured was notified of the coverage discrepancy on December 19, 2014. The letter mailed to the insured advised that the coverage would be increased from $168,927 to $272,279 effective October 23, 2014, the inception date of the policy. I can see no response from the insured until early July 2015. Since that time, there have been multiple changes to the reconstruction cost. I have reviewed the vendor inspector’s measurements which are largely correct with the exception of the insured attached guest suite. The reconstruction estimate has been corrected, coverage lowered and premium amended. Each time a change is made to the amount of coverage a new declarations page was mailed to the insured showing the change was effective October 23, 2014. On July 28, 2015 the policy deductible was changed from $2500 to $5000. The change in deductible will reduce the premium amount for the coverage amount. This change was effective July 28, 2015. The first 277 days of the contract had a $2500 deductible which would mean the premium was higher than the $2982.46 which the insured is making her calculations in the complaint from. From July 28, 2015 through the present date, the premium is based upon a $5000 deductible which is where the difference in the refunds to the premium appears to be.We hope the response is beneficial in explaining the insured’s concerns. If anything additional is needed, please contact Sharon W[redacted] at [redacted] or via phone at ###-###-####.Sincerely,Thomas P[redacted]
I’m sorry that I missed your call the other day. I was outside working, I tried to call you back, I wanted to let you know, I had sent my sister to the post office earlier to have the paperwork weighed and mailed. I received another check for $804.72 (Ienclosed a copy) both checks totaling $1,371.30. That was one of the questions I wanted to ask you, I’m glad that the Revdex.com will keep my files for 3 years. I am continuing to search for more paperwork, because I would really like to know, whne all this charging started. I can’t help but feel that it had been going on longer than 2010, but Nationwide wouldn’t cooperate with me, so they will surely not volunteer any information, especially to help in my case. Because I feel like if I hadn’t contacted the Revdex.com they would have continued with these charges. I guess that’s what upset me so, I was going to quietly let it go, but they just couldn’t, so it made me more determined to stand up to them and try to make it right. Which leads up to the close of this letter.I really appreciate all the hard work that you Ms. [redacted] and the Dispute Resolution Team put forth in working on my case ###### against Nationwide, and as I continue to search hopefully I can find some closure. Again thanks for all that you’ve done.I’m sorry that it’s taken so long to get back in touch with you.Thanks again.Sincerely,Mary L. M[redacted]
My letter in concern of a hit and run automotive accident in regard to my husband [redacted] [redacted] yes the car accident was on 3/23/2015 I gave a call to nationwide the next day asking for an advice because I had no clue of this person and still don’t have a clue, but I was told by one nationwide representative to wait and not file a claim yet until I had more information about the other car driver, indeed I mention to them it was a hit and run and I was still waiting on the police report, I was told it will take a few weeks and police officer had been trying to find the individual.My husband [redacted] [redacted]) called and had file a claim, he was told they need it the police report, and also more information in regards to the accident was given to nationwide, all the information we had it was given to them, even I call [redacted] in [redacted] and ask for information because the car was sold to this individual on 2/19/2015, I was told no and called the investigator [redacted] , I was told my insurance needs to work for us not us for them, I kept waiting and asking for help and asking I just need the other drivers information, insurance, name, so I can make my claim with the driver insurance, no luck. I had spoken with [redacted] many times, but I also was told there is limited things that only he can do in regards to obtain the other’s person information, has been helping us trying to contact the officer, and getting the information, dislike the fact that Liability insurance not covering on any way, not protecting us on anyway, and feel I have to pay for someone’s else error and fault. Nationwide has been our insurance for more than 10 years. Look forward to do something about this case in order to get this resolve. I know something can be done about this, I’m sure we are not the only ones that have been thru this, not understanding the fact that the other’s driver information was obtained but no insurance information on any way, and [redacted] not cooperating to release the insurance information was purchased 2/19/2015.
2/16/2017[redacted]
Ms. [redacted],Thank you for the opportunity to respond to our customer’s inquiry.Mr. [redacted]’s claim was received by...
Nationwide and assigned to Claims Associate, [redacted], on December 16, 2015. Mr. [redacted]’s vehicle was inspected by [redacted] on December 21, 2015. At that time, an estimate was written for the fair and reasonable cost of repairs to Mr. [redacted]’s vehicle. In November of 2016, [redacted] was notified that Mr. [redacted]’s vehicle was at his shop of choice, [redacted] reinspected Mr. [redacted]’s vehicle on November 8, 2016, and wrote an estimate for supplemental damages.There were differences in [redacted]’s estimate and the estimate provided by Mr. [redacted]’s shop of choice. Accordingly, by letter dated November 8, 2016, [redacted] advised Mr. [redacted] that Nationwide would only be responsible for fair and reasonable expenses. [redacted] further stated that, “Any work you commission or authorize that would be unreasonable, unnecessary, or damages that exceed this appraisal amount may become your responsibility.” [redacted] later wrote a final supplemental estimate for the vehicle’s repairs on December 2, 2016.On January 26, 2017, Mr. [redacted] invoked the appraisal clause under his Nationwide policy due to the differences in Nationwide’s estimate and [redacted]’s estimate. At that time, Nationwide hired an independent appraiser who wrote an appraisal for $6.92 higher than Nationwide’s estimate. This additional amount was offered to Mr. [redacted] on January 31, 2017, and we have not yet received a response from him.If you have any further questions, please contact me at ###-###-####.Sincerely,[redacted]
To whom it may concern: This letter is in response to the complaint filed with your agency by [redacted] regarding the homeowner policy of [redacted]. Our records indicate the policy was written with an effective date of May 25, 2008. The policy was cancelled on January 20,...
2017, with an effective date of January 14, 2017, at the request of the Member. Nationwide received a signed cancellation request for the policy on January 18, 2017, with an effective date listed for the cancellation of January 14, 2017. Nationwide completed the cancellation of the policy on January 20, 2017. A refund of $93.00 calculated on the cancelled policy on January 23, 2017. The refund was issued on January 24, 2017 to [redacted], Apt [redacted], Vienna, VA 22182. The check has yet to be cashed. Nationwide will stop the payment of the original refund and reissue a second check. If the address for the refund should be different from the one listed above, please advise. In addition to the issue noted above with regard to the premium reimbursement, Mrs. [redacted] also noted that a claim was still pending with Nationwide from a loss that occurred on 6/8/16.In that loss, a large bathroom mirror had fallen from the wall in the [redacted]’s apartment and caused $800 in damages to personal property. Nationwide had processed this loss as a 1st party claim and settled with the [redacted]’s for $550 as their $250 Homeowner policy deductible in effect for their residence was applied to the final settlement. The [redacted]’s unit Apartment [redacted] bathroom had been remodeled in January 2015 and it was apparent from this June 2016 loss that the bathroom mirror had not been properly secured to the wall at the time of the remodeling. Based on this finding under strict liability, we submitted a subrogation demand to the [redacted]’s building owner, DBA “The [redacted]” and requested 100% reimbursement of the personal property damage and included the [redacted]’s deductible in this $800.00 demand. A representative of the building management group named [redacted], initially communicated that the building owner would be reimbursing Nationwide for these damages, but after several months of contact with building management there are yet to be a payment received by Nationwide. We can completely understand the [redacted]’s frustration with the delays in reimbursement of their $250 deductible and since we have had no cooperation from the building owner to date we have recently decided to elevate this recovery pursuit to a dedicated collections entity (handling matter at this time) to prompt final resolution of this pending recovery pursuit against [redacted] ownership. If you should have any other requests or questions, please do not hesitate to contact us. Sincerely, Colleen F[redacted], Senior AnalystMember Solutions – Shared ServicesCustomer Resolution & ResponseNationwide
Nationwide is asking for something that is not possible. I do not have paperwork from 2 years ago from my previous warranty. Nationwide is using this unreasonable and unrelated contingency that requires me to provide paperwork for another warranty company in order to honor the policy that they sold to me. What they sold to me is the issue and what other companies provide or do not provide is merely a side bar and an excuse to try to not honor their word. What happened to the "Nationwide is on Your Side" motto. [redacted], the Nationwide/Allied insurance agent that sold me the policy admitted that he sold it to me as he understood it to be, a replacement policy. Even the insurance agent stated that he was on my side with this whole fiasco. Do the right thing Allied/Nationwide.
Regards,
[redacted]
This does not seem logical. So basically this conpany could say they changed their mind and my house was worth a billion dollars, and expect me to pay for the previous 2 month that was quoted to me at a different rate. You simply can't do that to people. I've asked [redacted] about this and they said they would NEVER do that to their customers. You had the house inspected and gave me a quote. If you changed your mind afterwords, that is your own fault and should't come at my expense.
Regards, [redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to respond...
to the Revdex.com regarding policy
number ##### for [redacted] and to address her concerns about the policy.
On 10/16/2011, [redacted] purchased a six month insurance policy with a bill plan of
20% down and 5 installments.
?
On 11/30/2011 installment bill 2 was issued to [redacted] with an amount due of
$212.72 with a stated due date of 12/15/2011. On 12/15/2011 we had not received
payment and a cancel pending notice was sent to [redacted] with a stated cancellation
date of 1/8/2012. On 1/8/2012 we still had not received payment and [redacted]s policy
canceled per the 12/15/2011 notice. At the time of cancel on 1/8/2012, a balance of
$51.88 remained due in premium and fees.
?
On 7/30/2012 a payment was received via USPS for $5.00, leaving a balance due of
$46.88. On 6/12/2013 payment was received via USPS for $36.00, leaving a balance due of $10.88. We have not received any other payments since 6/12/2013.
On 10/24/2014 a complaint was received from [redacted] advising that she should not
have any amount due and she was upset that $10.88 was in a collections status. As a
courtesy the remaining $10.88 was removed from [redacted]’s account and said account currently shows $0.00 due. [redacted] questioned other payments that she issued to our company and she was advised of all payments that were received and applied to her account. If [redacted] states that check payments were submitted to our company and have cleared, we would require a copy of the front and back of each check used for payment to confirm they were issued and were deposited and cashed by our representative. Any expense that [redacted] would accrue to obtain this information
would be her responsibility.
?
I trust that I have addressed the issues within [redacted]’s complaint. If I can be of
further assistance, please contact me at ###-###-####.
Sincerely,
[redacted]
This letter is in response to the complaint filed with your agency by [redacted]s regarding her homeowner policy. Our records indicate the policy was written with an effective date of January 27, 2016. The policy was cancelled on January 28, 2016, with an effective date of January 27, 2016, at the request of the Member.
One payment of $488.72 was received on December 23, 2015. On February 1, 2016,
Nationwide issued a refund to the address listed on the policy. The refund was mailed to [redacted] Rd., Winchester, VA 22603-4142. On March 7, 2016, the refund was stop paid and a new check in the amount of $488.72 was mailed to the Member at [redacted] Ct. Winchester, VA 22602.
If you should have any other requests or questions regarding this matter please do not hesitate to contact me.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]We have a policy not to share any information which is not our fault for collision due to other insured fault.We also are aware of the sticker problem however the new sticker is bubbling up and was not put on correctly which this body shop nor the insurance has backed as promised. We consider time and aggravation from repeated attempts to rectify the situation inadequate.
Good morning Ms. [redacted]In reviewing the history of the Nationwide Visa Buxx card referenced in your complaint, the card in the name of[redacted], which you funded, was closed with available funds remaining on the card. With the card in aclosed status, it is not possible to refund the card...
balance to the funding account. However, a check was issuedto you and mailed to the address shown above on October 14, 2015. That check has not been cashed. We haveplaced a stop payment on that check and issued another check on November 30, 2015.With regard to a delay in responding to your request, our records do indicate multiple telephone calls. We arecontinuing to research the repeated efforts made on your part to resolve this situation, and are addressing anyfailure to log and escalate telephone calls appropriately. We do certainly apologize for any lapse in service oreffective communication.Ms. [redacted], you indicated that your desired settlement would be to have the remaining balance on the card bereturned to the funding card. Again, because the Buxx card has been closed, the only delivery method availableto return funds is via check. The check was issued a second time on November 30, in the amount of $447.07. Aswe ask our customers to allow seven to ten business days to receive a mailing fmm Nationwide Bank, it ispossible that you have not yet received the check.Again, please accept our apology for the poor service that you received in this situation. This does not representthe level of service that you should expect from Nationwide Bank. We appreciate your feedback and theopportunity to review and improve our processes.Sincerely,Anne L. C[redacted]
We have reviewed the inquiry from [redacted] regarding his homeowners policy.Mr. [redacted] has inquired about the rate increase on his homeowners policy. Homeowner’s policy premiums are calculated using several approved factors including, but not limited to: loss history of the insured,...
existence of multiple policies, deductible levels, dwelling amount, insurance score, construction type, fire protection class rating, age of home, additional endorsements/coverages requested, territory in which the home is located, etc. The territory base rate does take into account the loss history of the territory as a whole. This base rate is then adjusted by the aforementioned rating factors: age of home, protection class, type of construction, losses of the insured, etc. The premium calculation methods/rating structure and our base rates are filed with and approved by the South Carolina Department of Insurance.Home renewal premium2015-2016 premium $5,167.002016-2017 premium $6,271.00 (increase of $1,104.00 from prior renewal)Mr. [redacted]’s premium was affected by the following factor changes per our most recent filed rate (SERFF Filing NWPC-[redacted], effective 12/12/2015 for renewals):- Filed base rate change caused an increase in premium- Protection Class factor change caused an increase in premium- Deductible factor change caused an increase in premium- Increase in the Extended Replacement Cost caused an increase in premiumWe understand that insurance cost concerns are important to all consumers and encourage insureds to reach out to their agents to discuss options to manage their insurance premiums. We appreciate the opportunity to provide information on Mr. [redacted]’s home policy.If you require further assistance, please contact our [redacted], Debra C[redacted] at ###-###-#### or by email at [redacted]Sincerely,Michael G[redacted]
This letter is in response to the rejected offer made by Nationwide Insurance regarding the complaint dated May 12, 2016.With the insured’s policy a total credit in the amount of $1,335.75 was placed on the policy for prior taxes that were collected on the insurance policy. However, as the policy...
did have a balance for the current insurance term, this credit paid for the remaining balance due on the current term and a refund was issued for the remaining $566.58 of credit.As the insured has since cancelled the insurance policy effective June 1, 2016 a second refund was issued in the amount of $804.72 for unearned premium and was mailed on June 7, 2016. A billing breakdown has been included detailing how the credit was applied to the account.If you require further assistance, please contact our [redacted], Sharon W[redacted], at ###-###-#### or by email at [redacted] .Sincerely,Stephen Y[redacted]
I am rejecting this response because as this has been ongoing since September when the new policy was actually cancelled since the agent didn't set up the policy correctly. Per the attachment just like all the other reps the blame was placed on me regarding the uninsured motorist policy being placed...
back on the account. As you can see the majority of the information in this final response to Revdex.com was never provided prior to the involvement of Revdex.com. From the attachment the analyst states that I never signed them yet in the response to Revdex.com she states that they were signed but due to their error it was placed back onto the loan. I kept asking for the signed copy which would show the date and nobody was able to provide this. The reason is was "caught" in February, is because I have been calling since January trying to get an answer on why my account has never been billed for the correct amount. It was my 6th call in February that prompted them to send the file for reconcilement which caught these errors. Please have the analyst go back through all of the calls including the one in September when the policy was cancelled on accident by nationwide. Also both policies were paid on the exact same day with the same exact card so how did one policy star in August and one in September? In addition, why would I know as customer by calling in on that date that my policy would then be billed for 4 months instead of 6? That was never disclosed not even during the 2 months I called prior to being finally sent to escalations in March due to me threatening to file a claim with Revdex.com. Again I signed documents to be billed one amount and that amount has not been drafted since the policy started. My drafting has never changed per the attachment received from the analyst, which I included so why would I think by simply switching the states that it would now create this issue, whose job was it to provide that information ? Is it not their obligation to give full disclosure asking how it would be billed since I was also accused of changing my drafting date and that was never changed as I was told that the date would be same and my policy would bill as advised. I attached the confirmation page from the payment for both policies as well as the confirmation of receiving my signed documents on 9/8/16. I feel that I shouldn’t penalized for them telling my policy would remain the same and it didn’t. So am I still required to change to what date for proper billing and how will I know this will be actual amount?
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
January 11, 2016[redacted]
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Dear [redacted]:On October 20, 2015 a claim was reported to Nationwide Mutual Insurance Company (Nationwide)concerning an automobile accident occurring on this date.Named Insured, [redacted], was operating a 2008 [redacted] [redacted], a listed vehicle under NationwidePolicy Number [redacted] [redacted]. The claimant, [redacted], owns a 2015 [redacted]. On October20, 2015, [redacted] was traveling westbound on [redacted] Road attempting a left turn onto [redacted] when he pulled into the path of [redacted], who was traveling eastbound on [redacted] Road. Thisaction caused the right front corner of [redacted]’ vehicle to strike the right rear side of [redacted] vehicle.Nationwide paid [redacted]’ damage estimate of $5,648.15 ($3,447.26 of this were for parts) plus $444.17in rental costs.On/around October 22, 2015, prior to repairs being completed, Nationwide received notice that [redacted]
[redacted] was also making a Diminished Value Claim. The Diminished Value Claim was assigned toadjuster [redacted]. [redacted] arranged for a post-repair vehicle re-inspection, which wascompleted on/around December 3, 2015. [redacted] provided a copy of the vehicle title/registration aswell as diminished value appraisal report obtained through [redacted] ([redacted]).The appraisal report through [redacted] indicates that no actual inspection was performed; rather, theyreviewed the materials provided by [redacted]. [redacted] opined that the pre-loss fair market value for thesubject vehicle was $47,683. [redacted] further stated they "do not assess the quality and thoroughness ofthe repairs....only diminishment relating to stigma has been assigned a dollar value in this report". Thereport also lists several factors which potential buyers may consider important if they know the vehiclehas been involved in an accident. These again relate to the 'stigma' referenced and speak in generalitiesand hypothetical situations only; there is nothing specific to this particular claim and/or vehicle. It'simportant to note that 'stigma' and generalities are speculative and do not prove a diminution in valueclaim without evidence of a reduction in the vehicle's actual cash value before the accident and afterrepairs. The [redacted] report also references vehicles with a similar year/make/model; however, all havediffering mileage than that of the subject vehicle. [redacted] goes on to claim that the post-accident fairmarket value is $38,146 and further alleges that due the accident, the vehicle's value has diminished by20% or $9,537. There has been no documentation provided that would support these figures and/oropinion.Furthermore, [redacted] has alleged that this accident has caused his vehicle to sustain accelerateddepreciation, and has further alleged that a reasonable person will not pay the same price for awrecked/repaired vehicle as they would for one with no prior damage history. [redacted] has not providedany documentation to support his statements and/or opinions. It should also be noted that during thepost-repair inspection, it was discovered that the [redacted]' vehicle sustained additional {unrelated}damage due to a subsequent accident/incident.The measure of damages for diminution in value in Ohio is the difference in actual cash value (not tradein or resale value) before an accident and after repairs. The information [redacted] has provided is notbased on a difference in actual cash value. Furthermore, in Ohio, a claimant recovering both the cost ofrepairs and the residual diminution in value is not entitled to recover damages in excess of the vehicle'sgross diminution in value. In addition, [redacted] has suggested that the accident will negatively impactthe vehicle's trade-in and/or resale value; however, as noted above, diminished value is not based ontrade-in or resale value.Taking into consideration the aforementioned information, the damages sustained, repairs made, as wellas the vehicle's age, mileage and overall condition, we have extended a good faith offer of $1,200 toresolve [redacted]’ diminished value claim; [redacted] has rejected this offer at this time.Nationwide would be pleased to consider any new information [redacted] would like to provide to supporthis claim. If you have any additional questions please contact Angela S[redacted], Customer RelationsCoordinator, Office of the Customer Advocacy at ###-###-#### or [redacted]Respectfully,Wendy K[redacted]Claims ManagerNationwide PCIO | MidWest Operations | Material Damage[redacted]
[redacted]C ###-###-#### | F ###-###-####[redacted]Office of Customer Advocacy | [redacted] [redacted]
Thank you for your recent inquiry regarding a complaint you received from [redacted]. I have reviewed this claim file and would like to address Ms. [redacted]’s concerns. If I do not provide the information you need for this matter, please do not hesitate to let me...
know. Our insured, EJP Enterprises Inc, has a commercial auto policy. The name of the location for the business is [redacted] on this policy. A claim was filed with Nationwide Insurance on October 4, 2016 for an engine fire loss due to work done by [redacted] on a 2002 Ford Taurus owned by Mark [redacted]. A fire expert was hired and the fire was confirmed to have originated in the area of the valve cover on the engine, recently replaced by [redacted], verifying liability owed at 100% for this loss. November 10 Lori G[redacted], Total loss representative, was assigned to handle the settlement with Mr. [redacted]. It was found that the assignment from the local representative was routed incorrectly, which delayed contact for 7 days. Ms. G[redacted] called Mr. [redacted] and left him a voice mail to return her call. She also sent him an email. She called Mr. [redacted] again on November 11, and left him another voice mail. Mr. [redacted] responded to Ms. G[redacted] by email that he wanted $5,000 for the loss on his vehicle. November 14, Ms. G[redacted] received an email from Mr. [redacted] and was requesting a pain and suffering settlement. She replied that she would send a request to a representative in Casualty that would handle that, to get in contact with him to discuss this, as she was to handle on the total loss settlement for him on the claim. November 17 Joseph G[redacted], casualty claims manager, reviewed the pain and suffering request and noted there was no mention that the claimants had sought treatment as a result of the smoke in the vehicle. Michael B[redacted], casualty claims representative called Mr. [redacted] and left him a voice mail requesting a call back regarding the injury allegation. December 15 Ms. G[redacted] received and reviewed the engine receipt for consideration in adding to the value. This added $872.00 and loss of use was also considered for 45 days @ 25.00 per day totaling $1125.00. Ms. G[redacted] called Mr. [redacted] and left him a voice message with the revisions to the settlement and also sent him an email. Actual Cash Value = $1,812.00 Additional Consideration + $888.00 Prior Damage Assessed = $457.21 Prior Damage Applied - $125.00 Subtotal ACV = $2,575.00 Sales Tax 6.0000% + $154.50 Tag/Title Fee + $110.00 Subtotal ACV = $2,839.50 Concession + $1,125.00 Net Settlement = $3,964.50 UPD- left quarter panel damage applied $125.00 as fair and reasonable. Upon acceptance of the settlement, Ms. G[redacted] will issue payment for the total loss of the 2002 Ford Taurus to Mr. [redacted] upon receipt of the signed title from him. If you require further assistance, please contact our Customer Relations Coordinator, Yvette S[redacted], at ###-###-#### or by email at [email protected].
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Thank you for the opportunity to respond to the Revdex.com regarding claim number ##### for [redacted] and to address his concerns about the claim.
Victoria Fire & Casualty DBA Titan has already responded to the complaint through the State of [redacted] Department of Insurance and has appropriately addressed all concerns on [redacted] diminution claims for damages to his 1999 Volkswagen.
Sincerely yours,
[redacted]
[redacted]
Phone: ###-###-####
you have not shared any proof that [redacted] Motor Vehicles was provided that these accidents were no fault accidents . I want something in writing showing that you sent [redacted] Motor Vehicle this information, then I need you to show me that [redacted] Motor Vehicles were in receipt of your documentation.
Regards, [redacted]
Thank you for your recent inquiry regarding a complaint you received from Ms. [redacted], unfortunately do to privacy concerns I cannot share the specific details on this claim. As Property Claims Manager, I have reviewed this claim file and have spoken to Ms. [redacted] about her concerns. ...
Additionally, Nationwide has taken additional steps to assist in the evaluation of the damages and to help to address the concerns of Ms. [redacted] as we work towards an amicable resolution. Based on my review Nationwide believes the claim was handled in a professional manner. However, I am sorry that the outcome was not satisfactory to Ms. [redacted] We strive to meet our customer’s needs, but understand that sometimes we are unable to do so. Thank you for bringing this matter to our attention. We trust this will resolve all pending concerns. Sincerely, Kenneth W G[redacted]
Thank you for the opportunity to review and respond to Ms. [redacted]’s complaint regarding her homeowner policy written through Nationwide Insurance effective October 23, 2014.The basis of her complaint is the increased premium on the policy since released by the agency. The policy when bound had a...
coverage amount of $168,927 with a premium of $2759.32. Nationwide uses a vendor inspection company to review the premises in an effort to determine if a premise is free of hazardous situations and the components of the home and other structures on premises are in good repair. The reviews are also completed to make sure that the insured has adequate coverage to reconstruct the dwelling if destroyed. This is done through taking measurements of the residence and making observations of the construction features of the home. Once obtained, the features of the home and measurements are placed into a reconstruction cost calculator for determination of the cost to reconstruct.Upon completion of the inspection, the calculated reconstruction cost on the home was $277,279. The review was completed on November 19, 2014 which was within the first 60 days of the policy contract. The first 60 days of a policy has a provision called the discovery period. The discovery period is used to complete the underwriting process. The insured was notified of the coverage discrepancy on December 19, 2014. The letter mailed to the insured advised that the coverage would be increased from $168,927 to $272,279 effective October 23, 2014, the inception date of the policy. I can see no response from the insured until early July 2015. Since that time, there have been multiple changes to the reconstruction cost. I have reviewed the vendor inspector’s measurements which are largely correct with the exception of the insured attached guest suite. The reconstruction estimate has been corrected, coverage lowered and premium amended. Each time a change is made to the amount of coverage a new declarations page was mailed to the insured showing the change was effective October 23, 2014. On July 28, 2015 the policy deductible was changed from $2500 to $5000. The change in deductible will reduce the premium amount for the coverage amount. This change was effective July 28, 2015. The first 277 days of the contract had a $2500 deductible which would mean the premium was higher than the $2982.46 which the insured is making her calculations in the complaint from. From July 28, 2015 through the present date, the premium is based upon a $5000 deductible which is where the difference in the refunds to the premium appears to be.We hope the response is beneficial in explaining the insured’s concerns. If anything additional is needed, please contact Sharon W[redacted] at [redacted] or via phone at ###-###-####.Sincerely,Thomas P[redacted]
I’m sorry that I missed your call the other day. I was outside working, I tried to call you back, I wanted to let you know, I had sent my sister to the post office earlier to have the paperwork weighed and mailed. I received another check for $804.72 (Ienclosed a copy) both checks totaling $1,371.30. That was one of the questions I wanted to ask you, I’m glad that the Revdex.com will keep my files for 3 years. I am continuing to search for more paperwork, because I would really like to know, whne all this charging started. I can’t help but feel that it had been going on longer than 2010, but Nationwide wouldn’t cooperate with me, so they will surely not volunteer any information, especially to help in my case. Because I feel like if I hadn’t contacted the Revdex.com they would have continued with these charges. I guess that’s what upset me so, I was going to quietly let it go, but they just couldn’t, so it made me more determined to stand up to them and try to make it right. Which leads up to the close of this letter.I really appreciate all the hard work that you Ms. [redacted] and the Dispute Resolution Team put forth in working on my case ###### against Nationwide, and as I continue to search hopefully I can find some closure. Again thanks for all that you’ve done.I’m sorry that it’s taken so long to get back in touch with you.Thanks again.Sincerely,Mary L. M[redacted]
My letter in concern of a hit and run automotive accident in regard to my husband [redacted] [redacted] yes the car accident was on 3/23/2015 I gave a call to nationwide the next day asking for an advice because I had no clue of this person and still don’t have a clue, but I was told by one nationwide representative to wait and not file a claim yet until I had more information about the other car driver, indeed I mention to them it was a hit and run and I was still waiting on the police report, I was told it will take a few weeks and police officer had been trying to find the individual.My husband [redacted] [redacted]) called and had file a claim, he was told they need it the police report, and also more information in regards to the accident was given to nationwide, all the information we had it was given to them, even I call [redacted] in [redacted] and ask for information because the car was sold to this individual on 2/19/2015, I was told no and called the investigator [redacted] , I was told my insurance needs to work for us not us for them, I kept waiting and asking for help and asking I just need the other drivers information, insurance, name, so I can make my claim with the driver insurance, no luck. I had spoken with [redacted] many times, but I also was told there is limited things that only he can do in regards to obtain the other’s person information, has been helping us trying to contact the officer, and getting the information, dislike the fact that Liability insurance not covering on any way, not protecting us on anyway, and feel I have to pay for someone’s else error and fault. Nationwide has been our insurance for more than 10 years. Look forward to do something about this case in order to get this resolve. I know something can be done about this, I’m sure we are not the only ones that have been thru this, not understanding the fact that the other’s driver information was obtained but no insurance information on any way, and [redacted] not cooperating to release the insurance information was purchased 2/19/2015.
2/16/2017[redacted]
Ms. [redacted],Thank you for the opportunity to respond to our customer’s inquiry.Mr. [redacted]’s claim was received by...
Nationwide and assigned to Claims Associate, [redacted], on December 16, 2015. Mr. [redacted]’s vehicle was inspected by [redacted] on December 21, 2015. At that time, an estimate was written for the fair and reasonable cost of repairs to Mr. [redacted]’s vehicle. In November of 2016, [redacted] was notified that Mr. [redacted]’s vehicle was at his shop of choice, [redacted] reinspected Mr. [redacted]’s vehicle on November 8, 2016, and wrote an estimate for supplemental damages.There were differences in [redacted]’s estimate and the estimate provided by Mr. [redacted]’s shop of choice. Accordingly, by letter dated November 8, 2016, [redacted] advised Mr. [redacted] that Nationwide would only be responsible for fair and reasonable expenses. [redacted] further stated that, “Any work you commission or authorize that would be unreasonable, unnecessary, or damages that exceed this appraisal amount may become your responsibility.” [redacted] later wrote a final supplemental estimate for the vehicle’s repairs on December 2, 2016.On January 26, 2017, Mr. [redacted] invoked the appraisal clause under his Nationwide policy due to the differences in Nationwide’s estimate and [redacted]’s estimate. At that time, Nationwide hired an independent appraiser who wrote an appraisal for $6.92 higher than Nationwide’s estimate. This additional amount was offered to Mr. [redacted] on January 31, 2017, and we have not yet received a response from him.If you have any further questions, please contact me at ###-###-####.Sincerely,[redacted]
To whom it may concern: This letter is in response to the complaint filed with your agency by [redacted] regarding the homeowner policy of [redacted]. Our records indicate the policy was written with an effective date of May 25, 2008. The policy was cancelled on January 20,...
2017, with an effective date of January 14, 2017, at the request of the Member. Nationwide received a signed cancellation request for the policy on January 18, 2017, with an effective date listed for the cancellation of January 14, 2017. Nationwide completed the cancellation of the policy on January 20, 2017. A refund of $93.00 calculated on the cancelled policy on January 23, 2017. The refund was issued on January 24, 2017 to [redacted], Apt [redacted], Vienna, VA 22182. The check has yet to be cashed. Nationwide will stop the payment of the original refund and reissue a second check. If the address for the refund should be different from the one listed above, please advise. In addition to the issue noted above with regard to the premium reimbursement, Mrs. [redacted] also noted that a claim was still pending with Nationwide from a loss that occurred on 6/8/16.In that loss, a large bathroom mirror had fallen from the wall in the [redacted]’s apartment and caused $800 in damages to personal property. Nationwide had processed this loss as a 1st party claim and settled with the [redacted]’s for $550 as their $250 Homeowner policy deductible in effect for their residence was applied to the final settlement. The [redacted]’s unit Apartment [redacted] bathroom had been remodeled in January 2015 and it was apparent from this June 2016 loss that the bathroom mirror had not been properly secured to the wall at the time of the remodeling. Based on this finding under strict liability, we submitted a subrogation demand to the [redacted]’s building owner, DBA “The [redacted]” and requested 100% reimbursement of the personal property damage and included the [redacted]’s deductible in this $800.00 demand. A representative of the building management group named [redacted], initially communicated that the building owner would be reimbursing Nationwide for these damages, but after several months of contact with building management there are yet to be a payment received by Nationwide. We can completely understand the [redacted]’s frustration with the delays in reimbursement of their $250 deductible and since we have had no cooperation from the building owner to date we have recently decided to elevate this recovery pursuit to a dedicated collections entity (handling matter at this time) to prompt final resolution of this pending recovery pursuit against [redacted] ownership. If you should have any other requests or questions, please do not hesitate to contact us. Sincerely, Colleen F[redacted], Senior AnalystMember Solutions – Shared ServicesCustomer Resolution & ResponseNationwide
Nationwide is asking for something that is not possible. I do not have paperwork from 2 years ago from my previous warranty. Nationwide is using this unreasonable and unrelated contingency that requires me to provide paperwork for another warranty company in order to honor the policy that they sold to me. What they sold to me is the issue and what other companies provide or do not provide is merely a side bar and an excuse to try to not honor their word. What happened to the "Nationwide is on Your Side" motto. [redacted], the Nationwide/Allied insurance agent that sold me the policy admitted that he sold it to me as he understood it to be, a replacement policy. Even the insurance agent stated that he was on my side with this whole fiasco. Do the right thing Allied/Nationwide.
Regards,
[redacted]