The terms of the policy were not made clear. The agent explained that clients are never given an explanation of how the policy differs beforehand because," no one has ever cancelled before". I do not believe this is accurate, or an adequate reason to justify the withholding of information. I was not fully informed and was misled. If the terms were explained in the beginning, we would have chosen another company.
Regards,
[redacted]
Just some simple questions, 1. About the photo.Ø I do not see any color at arrowheads pointed damage spots. YES or NOØ I do see faint brownish red color at arrowheads pointed damage spots. YES or NO 2. About the voice record.interpreter: … nationwide will cover repair and expense…?Natioinwide: …ntionwide …drive in ….and fix itinterpreter: …so nationwide is going to cover those…?Nationwide: Yes!Ø I couldn’t hear anything. YES or NOØ I do hear it but that piece of record does not match the record made at our side so I don’t trust it. YES or NO 3. About bodyshop estimate.Ø It’s normal and correct process when Nationwide handle claims to let bodyshop to document customer pay zero and insurance cover 100% repair cost. YES or NO Regards,[redacted]3/18/2015
[redacted]
[redacted]
[redacted]Dear [redacted]:This letter is sent in response to the inquiry received on October 1, 2015, from [redacted]. Ihave spoken with both [redacted] and our claims representative, Rob C[redacted]. In myconversation with CA C[redacted], he indicated he had several conversations with [redacted]and in those discussions did agree that the damages were not [redacted]’s fault, but advised thatwe would have to wait until the cause and origin investigation was completed prior to reaching acoverage decision.Once we received our Cause and Origin report, which listed the cause of the fire as undetermined,[redacted] was informed his damages would not be covered. Following this decision and the denialletter which was sent, we have reviewed the facts of loss once again. Based on that review, we haveagreed to pay [redacted]’s damages to his home. [redacted] has been contacted and a check hasbeen issued to him for $4,240.91 on 10/01/15 to cover the damages to his dwelling from the fire.Sincerely,Ron V[redacted]Claims ManagerAllied Property & Casualty I[redacted]Phone: ###-###-####Fax: ###-###-####Email Address: [redacted]Office of Customer Advocacy | [redacted]
We are in receipt of your correspondence dated June 29, 2017 regarding the response received from Sean [redacted] related to his denial to provide the necessary cancellation request forms and to remove him from our mailing list.At this time, Mr. [redacted] carries active motorcycle and renter’s policies with our company. Mr. [redacted] may cancel his motorcycle and renter’s policies effective the June 12, 2017 inception date, however, we do require a signed cancellation form for each policy in order to process the cancellation. We do apologize for any inconvenience, but our company does require this request to be in writing.Per our previous response, Mr. [redacted] can complete and return the forms that were provided with our June 21, 2017 response via email to [redacted]; fax to ###-###-####; or mail to Nationwide Mutual Insurance Company, [redacted], [redacted]. For immediate attention, he may also send them directly to our Customer Advocacy Coordinator, Janice K[redacted], via email at [redacted] or fax directly to her at ###-###-####.As of July 1, 2017, per his request, Mr. [redacted]’ information has also been added to the “Do Not Contact” list, however, until the policy cancellation request forms are completed and returned, Mr. [redacted] will continue to receive policy documents and billing notifications related to the current active policies.If you require further assistance, please contact Janice Kleinhans at ###-###-#### or by email at [redacted]Sincerely,Tara P[redacted]Senior AnalystCustomer Response & Resolution
[redacted]
[redacted]
[redacted]
I have reviewed the concerns of the customer. We completed a thorough investigation to determine coverage for the claim filed. There was water damage in the basement that looked to be coming through the foundation walls. The customer then told us that the AC unit was leaking, but also stated that the water was coming into the basement when it rained. Upon further investigation we determined that it was the AC unit that was leaking and paid for the resulting damage.
The customer informed us that the AC unit was not working and felt that it was due to it being damaged. She had multiple vendors come out, but none provided a solid report as to what was wrong with the unit. One of the vendors did state that it was an older unit. The customer did not agree with the vendors, therefore, I approved to have the AC unit inspected by an engineer. Upon completion of the review it was determined to be damaged by wear and tear, which is not a covered loss under the policy. The partial denial was provided to the customer, based on the guidelines of the policy. Nationwide did honor the covered portion of the claim; however, the policy does not cover wear, tear and deterioration, which was explained to the customer.
Please contact me if you have any further questions.
Our records indicate the Auto policy mentioned above has been listed at the address of [redacted] from inception of the policy. The billing account also has the same address listed, however, is set up on Paperless billing. This means that...
bills are sent to the email address on file.
Our records indicate a bill was generated for $53.67 due December 1, 2014. After no payment was received a Notice of Cancellation (NOC) was sent for $63.67 due December 25, 2014 or the policy would cancel effective December 26, 2014.
There was no payment received and the policy cancelled effective December 26, 2014. A refund of $61.78 was sent to the address on file and cashed on January 29, 2015.
The following documents have been attached for your review:
Bills
Notice of Cancellations
Proof of Mailing for NOC
Policy Declarations
If you require further assistance, please contact our [redacted], Cathy D[redacted], at ###-###-#### or by email at
Sincerely,
I reviewed the response made by the business in reference to complaint ID [redacted], and am happy to report I have finally received the payment for both claims.
Regards, [redacted]
He had a permit, not a license. His license was not issued until 09/09 when he passed his driving test. I sent a notice to the insurance company on 8/1 via fax advising the insurance company I would be terminating the policy effective 8/15. It isn't fair that they don't tell me until 8/13 that there was a rate increase, which I never received notice of. If I had been informed on the phone when I bought the policy that there would be an increase I would have canceled right then. Instead they don't ever tell me anything until 2 weeks later and get to retroactively charge me. That's not ethical and I shouldn't be responsible for the extra fees.
Thank you for the opportunity to respond to the Revdex.com regarding policy number [redacted] for [redacted] and to address her concerns about the policy.
On 2/13/2015, [redacted] purchased a six month insurance policy from the Right Answer Insurance Agency with a...
paid in full bill plan.
On 2/14/2015 [redacted] was sent her policy document, policy declarations page and ID card. The cancellation during policy period is outlined on page 14 of the policy document provided, subheading 5 of the General Policy Conditions. As stated “the refund will be computed in accordance with the short rate table and procedure, which is the unearned prorate premium X .90.”
On 4/29/2015 [redacted]’s cancellation was processed per her signed request effective 4/30/2015 per the procedures outlined in her policy document. A return of premium check for $141.14 was sent on 5/1/2015 to the address on file.
I trust that I have addressed the issues within [redacted]’s complaint. If I can be of further assistance, please contact me at ###-###-####.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
My sincere thanks to Nationwide
Regards,
[redacted]
I am responding to a Revdex.com of Columbus Ohio complaint received on October 21, 2015. The customer filed the following complaint: Re: Case # [redacted]
The date of loss for this claim was April 23, 2015. The Customer is a third party to the claim reported. Georgia...
statutes require all insurance companies to conduct reviews for the possibility of diminished value for all 1st party losses and provide notice of same. The Customer has a policy with another company therefore the statue would not apply on this policy. Third party reviews are conducted upon request. The Customer requested a review for diminished value on June 12, 2015. Nationwide contacted her immediately and advised her by phone and in writing that we would need proof of ownership and all information regarding any prior claims to her vehicle in order to proceed with the claim. The Customer did not respond to our requests until September 9, 2015 when proof of ownership was received in our office. Nationwide asked for the prior loss information regarding losses from 03/29/2015 and 03/30/2015 and made an offer of $555.63 based on the information provided and discovered. The Customer advised that she would be hiring an attorney after the offer was provided to her. Nationwide inquired about her representation so we could discuss this matter with her attorney and The Customer ended the call.
At no time did Nationwide ask for any tax documents or anything other than proof of ownership and prior claims information.
Nationwide will continue to attempt to reach an agreement for the diminished value and continue to work towards resolution.
A new adjuster has been assigned to this customer and the claim has been resolved.
Sincerely Yours,
Angie T[redacted]
###-###-####
This letter is in response to the inquiry received from your office on March 25, 2015. This letter contains the correct Office of Customer Advocacy Number (OCA). Our previous letter listed this number incorrectly.
At this time, we have not received any new information that would alter our previous liability decision. As such, we are unable to change our prior liability decision where we agreed to pay 70% of [redacted]'s damages. Please note that we called [redacted] on March 18, 2015 to further discuss the basis of our decision; unfortunately, we were not able to reach an agreement with her. This is a case of disputed liability where we feel [redacted] shares in the responsibility for this accident.
If you require further assistance in this matter, please contact our Customer Relations Coordinator, [redacted], toll-free at ###-###-####, Ext. [redacted] or by email at [redacted]
Sincerely,
[redacted]
[redacted]
Western Claims Zone
Nationwide Insurance Company of America
Phone: ###-###-####
Email Address: [redacted]
I have received my letter of experience from 21st Century Insurance today and I have attached this letter for review. Please see the attached document.
Regards,
[redacted]
I read you finding from your investigation of my concerns as
a customer I should have been made aware of the status of my claim without me
having to call anyone. As a courtesy to
your customers a letter, email or simple phone call could have easily been done
which would have avoided me from contacting your claims representative
If your representative called repeatedly needing information
from me, left voice messages but I ignored them and never responded
They would
not like it one bit
and neither do I
I do not accept your response letter; it stands to reason
that you are covering up for your employee instead of addressing the issue
It seems to me that customer service should be the life line
of any business
without the customer you don't have a business I demand any apology for no response from your
claim representative for ignoring and not responding to any of my phone
inquiries concerning the status of my claim
Regards, [redacted]
This is an inaccurate account. They made a mistake in my account and cancelled my auto payment which resulted in the cancellation of my account. This is something they acknowledged. All of their calls are recorded and they went back and listened. When attempting to reinstate my account, the informed me that they did not intend to continue to insure me. As a result, I thought I was in a race to gain insurance before a deadline. At the end of the day, I am not asking for much. Simply for them to recall the account from the collection agency and let me handle it with them directly. I don't believe I owe the money but I am willing to pay it if they delete it from my credit record. But I am being held hostage via my credit and would rather pay the ransom. They can surely see how they contributed to this issue. I find it odd that they tell me they are going to cancel for using the service I pay for and then send me to collections. Odd business practice. They have also told me that the collection agency has stated they will delete it from credit file. In researching this company online, this does not happen more than it does.
Regards,
[redacted]
I did receive the refund of the last payment of $61.78 approx. What I have is a paid fine to the [redacted] State DMV - for over $600.00 from a fine based on me not having insurance for that time
I am writing in response to Mr. [redacted]'s camplaint regarding his recent experience with an automobile applicationwith Nationwide Bank.The loan application was originally submitted online on March 30. On March 31, Nationwide Bank requested viaernail to Mr, [redacted], a copy of tha title to confirm the...
VIN and seller name. In the absence of a title, a documentfrom the existing lender providing the complete and correct VIN and the name of the seller would be satisfactotory.On April 6, Mr. [redacted] contacted Nationwide Bank to check on the status of his loan. He was advised that ourunderwriting team was still waitlng for the title information. Mr. [redacted] contends that he did not receive the March31 email requesting the information.Mr. [redacted] was advised at that time of the documentation that was required to proceed with his loan request andhe was given a fax number. Mr. [redacted] took steps to confirm the fax number and found it to be incorrect. Hecalled Nationwide Bank again, and was given a similar fax number. Mr. [redacted] contacted the seller of the vehiclerequesting the documentation. He called back on April 7 to confirm that documents had been received, and wastold that they had not. Because he had been given an incorrect fax number originally, he called Nationwide Bankagain to confirm the fax number. He was advised that the number provided was incorrect, and gave yet anotherfax number.The seller's bank did provide documentation which included the full and correct VIN and the name of the seller.However, the VIN shown in that document did not match the VIN included in the loan application. An incorrectVIN had been entered during the initial application. Due to system constraints at Nationwide Bank, a new loanapplication would need to be submitted, using the correct VIN in order to proceed with the loan request.At that time, Mr. [redacted] chose not to proceed with his application with Nationwide Bank, and has since obtainedfinancing elsewhere.Sincerely,Anne C[redacted]
This letter is in response to the inquiry received from your office on April 4, 2018. This claim is for damage to Mr. [redacted]’s rental property due to bats in the attic. Mr. [redacted] has been unwilling to allow us to inspect the damage and prepare an estimate of repairs. Since receipt of...
this complaint, we have been in communication with Mr. [redacted]’s agent, per his request. Through his agent, we have been advised that Mr. [redacted] is will meet with our independent adjuster on April 20, 2016 or on April 18, 2016. We requested that our independent adjuster contact Mr. [redacted] to schedule the inspection on one of these dates and that the independent adjuster coordinate the date and time of the inspection with Mr. [redacted]’s bat expert. Once the inspection is complete, we will be able to move forward with the resolution of this claim. If you require further assistance in this matter, please contact our Customer Relations Coordinator, Erikka K[redacted] at ###-###-#### or by email at [redacted] Sincerely, Teresa * M[redacted]
Please see attached and also below.
[redacted]
3/25/2015
Pol [redacted] Nationwide (rental home)
For the past 6 months I have been in touch with Nationwide (R. H[redacted]) regarding this claim ([redacted]) without resolve. Today, I hear via Revdex.com (R. Hogan’s letter) that Nationwide is requesting documentation in accordance with terms and conditions of the policy. He states he is communicating with me directly. However, I haven’t heard from him.
He should be communicating what he is requesting via you and the Revdex.com – I filed a complaint! Besides, if we were working together well the complaint would never have been filed.
I asked for a new pair of eyes to reinvestigate my claim? I’d like to have someone (another district) who is time conscious, able to navigate their way through a claim, then bring it to completion. At this point Nationwide is a farce and I am being forced to go to the media with this claim, my policy, and back-up emails (evidence).
Why won’t Nationwide answer my questions below? This is the 2nd request. Could it be that the claim wasn’t handled properly? I have answered all of Nationwide’s questions.
The following questions need to be answered:
1. Specifically what documents are needed, from me, to satisfy this investigation?
2. What is Nationwide alleging is wrong/miss represented?
3. What additional questions need to be answered? (please be specific)
4. What are the issues/concerns?
5. I was told I didn’t make myself available to the investigator (S. C**), but this isn’t true. I agreed to meet with him any given Saturday. Why is Nationwide lying?
6. Why wasn’t [redacted]’s estimate accepted? The contractor was hand-picked by Nationwide (I have this in an email).
7. Why didn’t I get an estimate/quote initially? Why wasn’t Nationwide available for me? The premiums are paid.
8. Why didn’t I get arbitration when I requested it in writing?
9. Please show me in my policy what was neglected/done wrong on my part? I have a copy of my policy; I went by the book and I have proof.
Thank you for your time (I know it is valuable) [redacted]- Pol[redacted]
The terms of the policy were not made clear. The agent explained that clients are never given an explanation of how the policy differs beforehand because," no one has ever cancelled before". I do not believe this is accurate, or an adequate reason to justify the withholding of information. I was not fully informed and was misled. If the terms were explained in the beginning, we would have chosen another company.
Regards,
[redacted]
Just some simple questions, 1. About the photo.Ø I do not see any color at arrowheads pointed damage spots. YES or NOØ I do see faint brownish red color at arrowheads pointed damage spots. YES or NO 2. About the voice record.interpreter: … nationwide will cover repair and expense…?Natioinwide: …ntionwide …drive in ….and fix itinterpreter: …so nationwide is going to cover those…?Nationwide: Yes!Ø I couldn’t hear anything. YES or NOØ I do hear it but that piece of record does not match the record made at our side so I don’t trust it. YES or NO 3. About bodyshop estimate.Ø It’s normal and correct process when Nationwide handle claims to let bodyshop to document customer pay zero and insurance cover 100% repair cost. YES or NO Regards,[redacted]3/18/2015
October 7, 2015[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...
[redacted]
[redacted]
[redacted]Dear [redacted]:This letter is sent in response to the inquiry received on October 1, 2015, from [redacted]. Ihave spoken with both [redacted] and our claims representative, Rob C[redacted]. In myconversation with CA C[redacted], he indicated he had several conversations with [redacted]and in those discussions did agree that the damages were not [redacted]’s fault, but advised thatwe would have to wait until the cause and origin investigation was completed prior to reaching acoverage decision.Once we received our Cause and Origin report, which listed the cause of the fire as undetermined,[redacted] was informed his damages would not be covered. Following this decision and the denialletter which was sent, we have reviewed the facts of loss once again. Based on that review, we haveagreed to pay [redacted]’s damages to his home. [redacted] has been contacted and a check hasbeen issued to him for $4,240.91 on 10/01/15 to cover the damages to his dwelling from the fire.Sincerely,Ron V[redacted]Claims ManagerAllied Property & Casualty I[redacted]Phone: ###-###-####Fax: ###-###-####Email Address: [redacted]Office of Customer Advocacy | [redacted]
We are in receipt of your correspondence dated June 29, 2017 regarding the response received from Sean [redacted] related to his denial to provide the necessary cancellation request forms and to remove him from our mailing list.At this time, Mr. [redacted] carries active motorcycle and renter’s policies with our company. Mr. [redacted] may cancel his motorcycle and renter’s policies effective the June 12, 2017 inception date, however, we do require a signed cancellation form for each policy in order to process the cancellation. We do apologize for any inconvenience, but our company does require this request to be in writing.Per our previous response, Mr. [redacted] can complete and return the forms that were provided with our June 21, 2017 response via email to [redacted]; fax to ###-###-####; or mail to Nationwide Mutual Insurance Company, [redacted], [redacted]. For immediate attention, he may also send them directly to our Customer Advocacy Coordinator, Janice K[redacted], via email at [redacted] or fax directly to her at ###-###-####.As of July 1, 2017, per his request, Mr. [redacted]’ information has also been added to the “Do Not Contact” list, however, until the policy cancellation request forms are completed and returned, Mr. [redacted] will continue to receive policy documents and billing notifications related to the current active policies.If you require further assistance, please contact Janice Kleinhans at ###-###-#### or by email at [redacted]Sincerely,Tara P[redacted]Senior AnalystCustomer Response & Resolution
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]...
[redacted]
[redacted]
[redacted]
I have reviewed the concerns of the customer. We completed a thorough investigation to determine coverage for the claim filed. There was water damage in the basement that looked to be coming through the foundation walls. The customer then told us that the AC unit was leaking, but also stated that the water was coming into the basement when it rained. Upon further investigation we determined that it was the AC unit that was leaking and paid for the resulting damage.
The customer informed us that the AC unit was not working and felt that it was due to it being damaged. She had multiple vendors come out, but none provided a solid report as to what was wrong with the unit. One of the vendors did state that it was an older unit. The customer did not agree with the vendors, therefore, I approved to have the AC unit inspected by an engineer. Upon completion of the review it was determined to be damaged by wear and tear, which is not a covered loss under the policy. The partial denial was provided to the customer, based on the guidelines of the policy. Nationwide did honor the covered portion of the claim; however, the policy does not cover wear, tear and deterioration, which was explained to the customer.
Please contact me if you have any further questions.
Sincerely,
[redacted]
[redacted]
###-###-####
[redacted]
Our records indicate the Auto policy mentioned above has been listed at the address of [redacted] from inception of the policy. The billing account also has the same address listed, however, is set up on Paperless billing. This means that...
bills are sent to the email address on file.
Our records indicate a bill was generated for $53.67 due December 1, 2014. After no payment was received a Notice of Cancellation (NOC) was sent for $63.67 due December 25, 2014 or the policy would cancel effective December 26, 2014.
There was no payment received and the policy cancelled effective December 26, 2014. A refund of $61.78 was sent to the address on file and cashed on January 29, 2015.
The following documents have been attached for your review:
Bills
Notice of Cancellations
Proof of Mailing for NOC
Policy Declarations
If you require further assistance, please contact our [redacted], Cathy D[redacted], at ###-###-#### or by email at
Sincerely,
Erica D[redacted]
[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and am happy to report I have finally received the payment for both claims.
Regards, [redacted]
He had a permit, not a license. His license was not issued until 09/09 when he passed his driving test. I sent a notice to the insurance company on 8/1 via fax advising the insurance company I would be terminating the policy effective 8/15. It isn't fair that they don't tell me until 8/13 that there was a rate increase, which I never received notice of. If I had been informed on the phone when I bought the policy that there would be an increase I would have canceled right then. Instead they don't ever tell me anything until 2 weeks later and get to retroactively charge me. That's not ethical and I shouldn't be responsible for the extra fees.
Thank you for the opportunity to respond to the Revdex.com regarding policy number [redacted] for [redacted] and to address her concerns about the policy.
On 2/13/2015, [redacted] purchased a six month insurance policy from the Right Answer Insurance Agency with a...
paid in full bill plan.
On 2/14/2015 [redacted] was sent her policy document, policy declarations page and ID card. The cancellation during policy period is outlined on page 14 of the policy document provided, subheading 5 of the General Policy Conditions. As stated “the refund will be computed in accordance with the short rate table and procedure, which is the unearned prorate premium X .90.”
On 4/29/2015 [redacted]’s cancellation was processed per her signed request effective 4/30/2015 per the procedures outlined in her policy document. A return of premium check for $141.14 was sent on 5/1/2015 to the address on file.
I trust that I have addressed the issues within [redacted]’s complaint. If I can be of further assistance, please contact me at ###-###-####.
Sincerely,
[redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
My sincere thanks to Nationwide
Regards,
[redacted]
I never recieved any bills from nationwide on a balance due until they saw it fit to give the bill over to a collections agency.
Regards,[redacted]
I am responding to a Revdex.com of Columbus Ohio complaint received on October 21, 2015. The customer filed the following complaint: Re: Case # [redacted]
The date of loss for this claim was April 23, 2015. The Customer is a third party to the claim reported. Georgia...
statutes require all insurance companies to conduct reviews for the possibility of diminished value for all 1st party losses and provide notice of same. The Customer has a policy with another company therefore the statue would not apply on this policy. Third party reviews are conducted upon request. The Customer requested a review for diminished value on June 12, 2015. Nationwide contacted her immediately and advised her by phone and in writing that we would need proof of ownership and all information regarding any prior claims to her vehicle in order to proceed with the claim. The Customer did not respond to our requests until September 9, 2015 when proof of ownership was received in our office. Nationwide asked for the prior loss information regarding losses from 03/29/2015 and 03/30/2015 and made an offer of $555.63 based on the information provided and discovered. The Customer advised that she would be hiring an attorney after the offer was provided to her. Nationwide inquired about her representation so we could discuss this matter with her attorney and The Customer ended the call.
At no time did Nationwide ask for any tax documents or anything other than proof of ownership and prior claims information.
Nationwide will continue to attempt to reach an agreement for the diminished value and continue to work towards resolution.
A new adjuster has been assigned to this customer and the claim has been resolved.
Sincerely Yours,
Angie T[redacted]
###-###-####
Dear [redacted]:
This letter is in response to the inquiry received from your office on March 25, 2015. This letter contains the correct Office of Customer Advocacy Number (OCA). Our previous letter listed this number incorrectly.
At this time, we have not received any new information that would alter our previous liability decision. As such, we are unable to change our prior liability decision where we agreed to pay 70% of [redacted]'s damages. Please note that we called [redacted] on March 18, 2015 to further discuss the basis of our decision; unfortunately, we were not able to reach an agreement with her. This is a case of disputed liability where we feel [redacted] shares in the responsibility for this accident.
If you require further assistance in this matter, please contact our Customer Relations Coordinator, [redacted], toll-free at ###-###-####, Ext. [redacted] or by email at [redacted]
Sincerely,
[redacted]
[redacted]
Western Claims Zone
Nationwide Insurance Company of America
Phone: ###-###-####
Email Address: [redacted]
I have received my letter of experience from 21st Century Insurance today and I have attached this letter for review. Please see the attached document.
Regards,
[redacted]
I read you finding from your investigation of my concerns as
a customer I should have been made aware of the status of my claim without me
having to call anyone. As a courtesy to
your customers a letter, email or simple phone call could have easily been done
which would have avoided me from contacting your claims representative
If your representative called repeatedly needing information
from me, left voice messages but I ignored them and never responded
They would
not like it one bit
and neither do I
I do not accept your response letter; it stands to reason
that you are covering up for your employee instead of addressing the issue
It seems to me that customer service should be the life line
of any business
without the customer you don't have a business I demand any apology for no response from your
claim representative for ignoring and not responding to any of my phone
inquiries concerning the status of my claim
Regards, [redacted]
This is an inaccurate account. They made a mistake in my account and cancelled my auto payment which resulted in the cancellation of my account. This is something they acknowledged. All of their calls are recorded and they went back and listened. When attempting to reinstate my account, the informed me that they did not intend to continue to insure me. As a result, I thought I was in a race to gain insurance before a deadline. At the end of the day, I am not asking for much. Simply for them to recall the account from the collection agency and let me handle it with them directly. I don't believe I owe the money but I am willing to pay it if they delete it from my credit record. But I am being held hostage via my credit and would rather pay the ransom. They can surely see how they contributed to this issue. I find it odd that they tell me they are going to cancel for using the service I pay for and then send me to collections. Odd business practice. They have also told me that the collection agency has stated they will delete it from credit file. In researching this company online, this does not happen more than it does.
Regards,
[redacted]
I did receive the refund of the last payment of $61.78 approx. What I have is a paid fine to the [redacted] State DMV - for over $600.00 from a fine based on me not having insurance for that time
I am writing in response to Mr. [redacted]'s camplaint regarding his recent experience with an automobile applicationwith Nationwide Bank.The loan application was originally submitted online on March 30. On March 31, Nationwide Bank requested viaernail to Mr, [redacted], a copy of tha title to confirm the...
VIN and seller name. In the absence of a title, a documentfrom the existing lender providing the complete and correct VIN and the name of the seller would be satisfactotory.On April 6, Mr. [redacted] contacted Nationwide Bank to check on the status of his loan. He was advised that ourunderwriting team was still waitlng for the title information. Mr. [redacted] contends that he did not receive the March31 email requesting the information.Mr. [redacted] was advised at that time of the documentation that was required to proceed with his loan request andhe was given a fax number. Mr. [redacted] took steps to confirm the fax number and found it to be incorrect. Hecalled Nationwide Bank again, and was given a similar fax number. Mr. [redacted] contacted the seller of the vehiclerequesting the documentation. He called back on April 7 to confirm that documents had been received, and wastold that they had not. Because he had been given an incorrect fax number originally, he called Nationwide Bankagain to confirm the fax number. He was advised that the number provided was incorrect, and gave yet anotherfax number.The seller's bank did provide documentation which included the full and correct VIN and the name of the seller.However, the VIN shown in that document did not match the VIN included in the loan application. An incorrectVIN had been entered during the initial application. Due to system constraints at Nationwide Bank, a new loanapplication would need to be submitted, using the correct VIN in order to proceed with the loan request.At that time, Mr. [redacted] chose not to proceed with his application with Nationwide Bank, and has since obtainedfinancing elsewhere.Sincerely,Anne C[redacted]
This letter is in response to the inquiry received from your office on April 4, 2018. This claim is for damage to Mr. [redacted]’s rental property due to bats in the attic. Mr. [redacted] has been unwilling to allow us to inspect the damage and prepare an estimate of repairs. Since receipt of...
this complaint, we have been in communication with Mr. [redacted]’s agent, per his request. Through his agent, we have been advised that Mr. [redacted] is will meet with our independent adjuster on April 20, 2016 or on April 18, 2016. We requested that our independent adjuster contact Mr. [redacted] to schedule the inspection on one of these dates and that the independent adjuster coordinate the date and time of the inspection with Mr. [redacted]’s bat expert. Once the inspection is complete, we will be able to move forward with the resolution of this claim. If you require further assistance in this matter, please contact our Customer Relations Coordinator, Erikka K[redacted] at ###-###-#### or by email at [redacted] Sincerely, Teresa * M[redacted]
Please see attached and also below.
[redacted]
3/25/2015
Pol [redacted] Nationwide (rental home)
For the past 6 months I have been in touch with Nationwide (R. H[redacted]) regarding this claim ([redacted]) without resolve. Today, I hear via Revdex.com (R. Hogan’s letter) that Nationwide is requesting documentation in accordance with terms and conditions of the policy. He states he is communicating with me directly. However, I haven’t heard from him.
He should be communicating what he is requesting via you and the Revdex.com – I filed a complaint! Besides, if we were working together well the complaint would never have been filed.
I asked for a new pair of eyes to reinvestigate my claim? I’d like to have someone (another district) who is time conscious, able to navigate their way through a claim, then bring it to completion. At this point Nationwide is a farce and I am being forced to go to the media with this claim, my policy, and back-up emails (evidence).
Why won’t Nationwide answer my questions below? This is the 2nd request. Could it be that the claim wasn’t handled properly? I have answered all of Nationwide’s questions.
The following questions need to be answered:
1. Specifically what documents are needed, from me, to satisfy this investigation?
2. What is Nationwide alleging is wrong/miss represented?
3. What additional questions need to be answered? (please be specific)
4. What are the issues/concerns?
5. I was told I didn’t make myself available to the investigator (S. C**), but this isn’t true. I agreed to meet with him any given Saturday. Why is Nationwide lying?
6. Why wasn’t [redacted]’s estimate accepted? The contractor was hand-picked by Nationwide (I have this in an email).
7. Why didn’t I get an estimate/quote initially? Why wasn’t Nationwide available for me? The premiums are paid.
8. Why didn’t I get arbitration when I requested it in writing?
9. Please show me in my policy what was neglected/done wrong on my part? I have a copy of my policy; I went by the book and I have proof.
Thank you for your time (I know it is valuable) [redacted]- Pol[redacted]