Crowne Plaza Louisville Airport

I’m sorry that I missed your call the other day. I was outside working, I tried to call you back, I wanted to let you know, I had sent my sister to the post office earlier to have the paperwork weighed and mailed. I received another check for $804.72 (Ienclosed a copy) both checks totaling $1,371.30. That was one of the questions I wanted to ask you, I’m glad that the Revdex.com will keep my files for 3 years. I am continuing to search for more paperwork, because I would really like to know, whne all this charging started. I can’t help but feel that it had been going on longer than 2010, but Nationwide wouldn’t cooperate with me, so they will surely not volunteer any information, especially to help in my case. Because I feel like if I hadn’t contacted the Revdex.com they would have continued with these charges. I guess that’s what upset me so, I was going to quietly let it go, but they just couldn’t, so it made me more determined to stand up to them and try to make it right. Which leads up to the close of this letter.I really appreciate all the hard work that you Ms. [redacted] and the Dispute Resolution Team put forth in working on my case ###### against Nationwide, and as I continue to search hopefully I can find some closure. Again thanks for all that you’ve done.I’m sorry that it’s taken so long to get back in touch with you.Thanks again.Sincerely,Mary L. M[redacted]

We are in receipt of your correspondence dated June 29, 2017 regarding the response received from Sean [redacted] related to his denial to provide the necessary cancellation request forms and to remove him from our mailing list.At this time, Mr. [redacted] carries active motorcycle and renter’s policies with our company. Mr. [redacted] may cancel his motorcycle and renter’s policies effective the June 12, 2017 inception date, however, we do require a signed cancellation form for each policy in order to process the cancellation. We do apologize for any inconvenience, but our company does require this request to be in writing.Per our previous response, Mr. [redacted] can complete and return the forms that were provided with our June 21, 2017 response via email to [redacted]; fax to ###-###-####; or mail to Nationwide Mutual Insurance Company, [redacted], [redacted]. For immediate attention, he may also send them directly to our Customer Advocacy Coordinator, Janice K[redacted], via email at [redacted] or fax directly to her at ###-###-####.As of July 1, 2017, per his request, Mr. [redacted]’ information has also been added to the “Do Not Contact” list, however, until the policy cancellation request forms are completed and returned, Mr. [redacted] will continue to receive policy documents and billing notifications related to the current active policies.If you require further assistance, please contact Janice Kleinhans at ###-###-#### or by email at [redacted]Sincerely,Tara P[redacted]Senior AnalystCustomer Response & Resolution

My letter in concern of a hit and run automotive accident in regard to my husband [redacted] [redacted] yes the car accident was on 3/23/2015 I gave a call to nationwide the next day asking for an advice because I had no clue of this person and still don’t have a clue, but I was told by one nationwide representative to wait and not file a claim yet until I had more information about the other car driver, indeed I mention to them it was a hit and run and I was still waiting on the police report, I was told it will take a few weeks and police officer had been trying to find the individual.My husband [redacted] [redacted]) called and had file a claim, he was told they need it the police report, and also more information in regards to the accident was given to nationwide, all the information we had it was given to them, even I call [redacted] in [redacted] and ask for information because the car was sold to this individual on 2/19/2015, I was told no and called the investigator [redacted] , I was told my insurance needs to work for us not us for them, I kept waiting and asking for help and asking I just need the other drivers information, insurance, name, so I can make my claim with the driver insurance, no luck. I had spoken with [redacted] many times, but I also was told there is limited things that only he can do in regards to obtain the other’s person information, has been helping us trying to contact the officer, and getting the information, dislike the fact that Liability insurance not covering on any way, not protecting us on anyway, and feel I have to pay for someone’s else error and fault. Nationwide has been our insurance for more than 10 years. Look forward to do something about this case in order to get this resolve. I know something can be done about this, I’m sure we are not the only ones that have been thru this, not understanding the fact that the other’s driver information was obtained but no insurance information on any way, and [redacted] not cooperating to release the insurance information was purchased 2/19/2015.

October 7, 2015[redacted]
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[redacted]Dear [redacted]:This letter is sent in response to the inquiry received on October 1, 2015, from [redacted]. Ihave spoken with both [redacted] and our claims representative, Rob C[redacted]. In myconversation with CA C[redacted], he indicated he had several conversations with [redacted]and in those discussions did agree that the damages were not [redacted]’s fault, but advised thatwe would have to wait until the cause and origin investigation was completed prior to reaching acoverage decision.Once we received our Cause and Origin report, which listed the cause of the fire as undetermined,[redacted] was informed his damages would not be covered. Following this decision and the denialletter which was sent, we have reviewed the facts of loss once again. Based on that review, we haveagreed to pay [redacted]’s damages to his home. [redacted] has been contacted and a check hasbeen issued to him for $4,240.91 on 10/01/15 to cover the damages to his dwelling from the fire.Sincerely,Ron V[redacted]Claims ManagerAllied Property & Casualty I[redacted]Phone: ###-###-####Fax: ###-###-####Email Address: [redacted]Office of Customer Advocacy | [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and am happy to report I have finally received the payment for both claims. 
Regards, [redacted]

Just some simple questions, 1. About the photo.Ø  I do not see any color at arrowheads pointed damage spots.   YES or NOØ  I do see faint brownish red color at arrowheads pointed damage spots. YES or NO 2. About the voice record.interpreter: … nationwide will cover repair and expense…?Natioinwide: …ntionwide …drive in ….and fix itinterpreter: …so nationwide is going to cover those…?Nationwide: Yes!Ø  I couldn’t hear anything.  YES or NOØ  I do hear it but that piece of record does not match the record made at our side so I don’t trust it.  YES or NO  3. About bodyshop estimate.Ø  It’s normal and correct process when Nationwide handle claims to let bodyshop to document customer pay zero and insurance cover 100% repair cost.   YES or NO Regards,[redacted]3/18/2015

Nationwide is asking for something that is not possible.   I do not have paperwork from 2 years ago from my previous warranty.  Nationwide is using this unreasonable and unrelated contingency that requires me to provide paperwork  for another warranty company in order to honor the policy that they sold to me.    What they sold to me is the issue and what other companies provide or do not provide is merely a side bar and an excuse to try to not honor their word.  What happened to the "Nationwide is on Your Side"  motto.  [redacted], the Nationwide/Allied insurance agent that sold me the policy admitted that he sold it to me as he understood it to be, a replacement policy.  Even the insurance agent stated that he was on my side with this whole fiasco.  Do the right thing Allied/Nationwide. 
Regards,
[redacted]

This is an inaccurate account. They made a mistake in my account and cancelled my auto payment which resulted in the cancellation of my account. This is something they acknowledged. All of their calls are recorded and they went back and listened. When attempting to reinstate my account, the informed me that they did not intend to continue to insure me. As a result, I thought I was in a race to gain insurance before a deadline. At the end of the day, I am not asking for much. Simply for them to recall the account from the collection agency and let me handle it with them directly. I don't believe I owe the money but I am willing to pay it if they delete it from my credit record. But I am being held hostage via my credit and would rather pay the ransom. They can surely see how they contributed to this issue. I find it odd that they tell me they are going to cancel for using the service I pay for and then send me to collections. Odd business practice. They have also told me that the collection agency has stated they will delete it from credit file. In researching this company online, this does not happen more than it does. 
Regards,
[redacted]

I have received my letter of experience from 21st Century Insurance today and I have attached this letter for review.  Please see the attached document.
Regards,
[redacted]

I am writing in response to Mr. [redacted]'s camplaint regarding his recent experience with an automobile applicationwith Nationwide Bank.The loan application was originally submitted online on March 30. On March 31, Nationwide Bank requested viaernail to Mr, [redacted], a copy of tha title to confirm the...

VIN and seller name. In the absence of a title, a documentfrom the existing lender providing the complete and correct VIN and the name of the seller would be satisfactotory.On April 6, Mr. [redacted] contacted Nationwide Bank to check on the status of his loan. He was advised that ourunderwriting team was still waitlng for the title information. Mr. [redacted] contends that he did not receive the March31 email requesting the information.Mr. [redacted] was advised at that time of the documentation that was required to proceed with his loan request andhe was given a fax number. Mr. [redacted] took steps to confirm the fax number and found it to be incorrect. Hecalled Nationwide Bank again, and was given a similar fax number. Mr. [redacted] contacted the seller of the vehiclerequesting the documentation. He called back on April 7 to confirm that documents had been received, and wastold that they had not. Because he had been given an incorrect fax number originally, he called Nationwide Bankagain to confirm the fax number. He was advised that the number provided was incorrect, and gave yet anotherfax number.The seller's bank did provide documentation which included the full and correct VIN and the name of the seller.However, the VIN shown in that document did not match the VIN included in the loan application. An incorrectVIN had been entered during the initial application. Due to system constraints at Nationwide Bank, a new loanapplication would need to be submitted, using the correct VIN in order to proceed with the loan request.At that time, Mr. [redacted] chose not to proceed with his application with Nationwide Bank, and has since obtainedfinancing elsewhere.Sincerely,Anne C[redacted]

Dear [redacted]:
 
This letter is in response to the inquiry received from your office on March 25, 2015. This letter contains the correct Office of Customer Advocacy Number (OCA).  Our previous letter listed this number incorrectly.
 
At this time, we have not received any new information that would alter our previous liability decision.  As such, we are unable to change our prior liability decision where we agreed to pay 70% of [redacted]'s damages.  Please note that we called [redacted] on March 18, 2015 to further discuss the basis of our decision; unfortunately, we were not able to reach an agreement with her. This is a case of disputed liability where we feel [redacted] shares in the responsibility for this accident.
 
If you require further assistance in this matter, please contact our Customer Relations Coordinator, [redacted], toll-free at ###-###-####, Ext. [redacted] or by email at [redacted]
 
Sincerely,
  [redacted]
[redacted]
Western Claims Zone
Nationwide Insurance Company of America
Phone: ###-###-####
Email Address: [redacted]

I did receive the refund of the last payment of $61.78 approx. What I have is a paid fine to the [redacted] State DMV - for over $600.00 from a fine based on me not having insurance for that time

He had a permit, not a license. His license was not issued until 09/09 when he passed his driving test. I sent a notice to the insurance company on 8/1 via fax advising the insurance company I would be terminating the policy effective 8/15. It isn't fair that they don't tell me until 8/13 that there was a rate increase, which I never received notice of. If I had been informed on the phone when I bought the policy that there would be an increase I would have canceled right then. Instead they don't ever tell me anything until 2 weeks later and get to retroactively charge me. That's not ethical and I shouldn't be responsible for the extra fees.

I never recieved any bills from nationwide on a balance due until they saw it fit to give the bill over to a collections agency. 
Regards,[redacted]

Thank you for the opportunity to respond to the Revdex.com regarding policy number [redacted] for [redacted] and to address her concerns about the policy.
 
On 2/13/2015, [redacted] purchased a six month insurance policy from the Right Answer Insurance Agency with a...

paid in full bill plan. 
 
On 2/14/2015 [redacted] was sent her policy document, policy declarations page and ID card.  The cancellation during policy period is outlined on page 14 of the policy document provided, subheading 5 of the General Policy Conditions.  As stated “the refund will be computed in accordance with the short rate table and procedure, which is the unearned prorate premium X .90.”
 
On 4/29/2015 [redacted]’s cancellation was processed per her signed request effective 4/30/2015 per the procedures outlined in her policy document.  A return of premium check for $141.14 was sent on 5/1/2015 to the address on file.
 
I trust that I have addressed the issues within [redacted]’s complaint.  If I can be of further assistance, please contact me at ###-###-####.
 
Sincerely,
 
 
[redacted]
[redacted]

I am responding to a Revdex.com of Columbus Ohio complaint received on October 21, 2015.  The customer filed the following complaint: Re: Case # [redacted]
The date of loss for this claim was April 23, 2015.  The Customer is a third party to the claim reported.  Georgia...

statutes require all insurance companies to conduct reviews for the possibility of diminished value for all 1st party losses and provide notice of same. The Customer has a policy with another company therefore the statue would not apply on this policy. Third party reviews are conducted upon request.  The Customer requested a review for diminished value on June 12, 2015.  Nationwide contacted her immediately and advised her by phone and in writing that we would need proof of ownership and all information regarding any prior claims to her vehicle in order to proceed with the claim.  The Customer did not respond to our requests until September 9, 2015 when proof of ownership was received in our office.  Nationwide asked for the prior loss information regarding losses from 03/29/2015 and 03/30/2015 and made an offer of $555.63 based on the information provided and discovered.  The Customer advised that she would be hiring an attorney after the offer was provided to her.  Nationwide inquired about her representation so we could discuss this matter with her attorney and The Customer ended the call. 
At no time did Nationwide ask for any tax documents or anything other than proof of ownership and prior claims information.    
Nationwide will continue to attempt to reach an agreement for the diminished value and continue to work towards resolution. 
A new adjuster has been assigned to this customer and the claim has been resolved.
Sincerely Yours,
Angie T[redacted]
###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
My sincere thanks to Nationwide 
Regards,
[redacted]

I read you finding from your investigation of my concerns as
a customer I should have been made aware of the status of my claim without me
having to call anyone. As a courtesy to
your customers a letter, email or simple phone call could have easily been done
which would have avoided me from contacting your claims representative
If your representative called repeatedly needing information
from me, left voice messages but I ignored them and never responded
They would
not like it one bit
and neither do I
I do not accept your response letter; it stands to reason
that you are covering up for your employee instead of addressing the issue
It seems to me that customer service should be the life line
of any business
without the customer you don't have a business I demand any apology for no response from your
claim representative for ignoring and not responding to any of my phone
inquiries concerning the status of my claim
Regards, [redacted]

Please find my response next to nationwide response in brackets:[Our records indicate Mr. [redacted] contacted our office on July 6,201 5 to apply for insurance coverage for his petCodi. Based on the information provided at the time of application, the policy was approved and becameeffective July 20,...

2015.]That is correct.  First of all, thank you for responding to my complaint, as this is the first time you (Nationwide) has given me a response other than 'your claim is under process'[We received a claim on July 30, 2015 for the treatment dates of July 21,2015 to July 24,201 5. The claimsubmission included medical records from June 12, 2015 to July 24, 2015. The claim form stated "sclerosingencapsulating peritonitis" as the diagnosis. Due to the close proximity of the treatment date to the policy effectivedate it was necessary to request complete medical records in order to determine claim eligibility].So what, accidents happen.  Along with my claim filed on July 30, 2015, I faxed 30 sheets of detailed medical documents to Nationwide.  I also included my pets first and last healthy pet exam.  These documents by themselves have been selfexplanatory and should have been sufficient to process my claim.  I should not have been asked to clarify simplestatements that are already clear and especially when such clarifications directly impact in the claim to get unreasonably delayed (and realize that all through this, my pet is fighting for its life due to an unfortunate accident).[After contacting our office to determine what was required to process his claim, Mr. [redacted] submitted informationdated August 10, 201 5 clarifying his pet's last physical exam was performed on June 12, 201 5. The informationwas forwarded to Underwriting for review].Yes, but nothing happened after that.  I had to call Nationwide 21 times for them to yet to again issue another so-called'clarification'.[Based on our review of the letter and medical records submitted, it was necessary to clarify the surgical findingswith the treating veterinarian. A questionnaire was faxed on September 11, 2015 to [redacted]
[redacted], to the attention of Dr. [redacted] The review completion is pending the questionnaire from Dr.[redacted]This is a serious problem.  Dr. [redacted] had provided very detailed information in her clinical notes exactly addressing theconcerns of the so called yet again clarification questionnaire.  Regardless, I contacted Dr. [redacted], and she confirmed that no such fax has been received by her.  I had to contact Nationwide yet again and the customer servicestated they will try faxing again.  Please realize, doctors are very important busy professionals (who play a life-saving role in lives of many), and their clinical notes should be treated as an artifact, and here I have to yet again run around various people and making sure my claim does not get stuck in oblivion (all for answering a question that they have already answered)and realize that all through this, I have here a sick dog, and his treatment has taken a back-seat while I struggle with the Nationwide on his very first claim.  It must be noted that I have to file subsequent claims as well, and more importantly I have to  focus on the treatment of my pet who is fighting for its life due to the accident.  It is sad, that Nationwide has taken away the focus from my pets treatment and instead they have made me run around my insurance claim.[Mr. [redacted] indicated in his desired settlement that we stop misleading other consumers with blatantly wrongstatements. We are sorry Mr. [redacted] feels mislead and is dissatisfied with his policy. We do not believe we aremisleading to consumers and at the time of policy issuance mail a copy of the policy contract to the policyholderto allow them time to review the terms and conditions.  Mr. [redacted] requested his policy be canceled after the claim is processed. We have accepted this complaint as hiswritten request to cancel and have canceled as of the date we received this complaint, September 11,2015. Thecancellation of his policy will not impact any review of the claim submitted]This is wrong.  "First" my claim has not been processed and fully re-imbursed (in fact it has not been re-imbursed at all).Further, I have to file subsequent claims as well.  And importantly if my premuim that I payed Nationwide is not re-imbursed (which it hasn't)then my insurance should not to be cancelled.  But first, I want Nationwide to do its first job.  Nationwide sings over and over: "Nationwide is on your (customers) side".  Really?  My pet is fighting for its life, and Nationwide is again and againasking for simple (non-sensical) clarifications that are totally unwarranted.  I am highly disappointed yet again and dont expect anything better from Nationwide.  I believe Nationwide does not have stomach to pay any claim, and it will continue this game of issuing clarifications after clarifications and endlessly delay processing my claim, till either my pet passes away, or I do, and then there will be no one left to address their clarifications and Nationwide can not only eat away the premium I already paid, while easily claiming that their clarifications were never answered, and thus their master rationale of their not paying any claim.  I am very disappointed. [redacted]

December 3,
[redacted]
Dear [redacted],
Thank you for the opportunity to respond to the RevDex.com regarding policy number [redacted] for [redacted] and to
address the concerns about the policy
On 9/26/[redacted] contacted our service center
to add her son [redacted] to her policy effective that date. She was provided a quoted premium increase
of $total, with each of her final installments increasing
$104.50. She was advised that her next
installments would draft for $on 10/12/and 11/10/2015. She accepted this quote and added [redacted] to the
policy.
An issue arose when the Motor Vehicle Report was ordered for
[redacted] as it was returned invalid, delaying the process of the driver addition
effective 9/26/until 10/22/2015. As
the 10/12/bill had been issued for $and that amount was paid on
10/12/2015, the final installment on 11/10/was increased the full $
and showed due for $
On 10/28/[redacted] contacted our service center and
was advised of the delay in processing and premium increase reflecting on the
one installment instead of two. On
10/31/[redacted] contacted our service center and requested the
removal of [redacted] from the policy. Our
underwriting guidelines advise that all house hold members of legal driving age
are required to be rated on or excluded from the policy[redacted] was
advised that we would not be able to remove [redacted] from the policy without
proof he resided elsewhere.
[redacted] requested his policy to be canceled effective
11/3/2015, which was processed on 11/9/2015.
An outstanding balance of $remains due
I trust that I have addressed the issues within the
complaint. If you require further assistance in this matter, please contact
our Customer Relations Coordinator, Charity W[redacted] or by email
at [redacted]
Sincerely,
Evan H[redacted]
SrAnalyst Customer
Resolution and Response
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