Dear Ms. [redacted] This letter is in regards to above matter concerning the repairs done to Mr. and Mrs. [redacted]’s home. Mr. and Mrs. [redacted] filed a claim on January 18, 2016 after a water supply line burst in the ceiling. This burst supply line caused water damage to the...
structure and contents. When filing the claim, our member was offered emergency services to address any immediate mitigation needs. Mr. and Mrs. [redacted] accepted the emergency services and a mitigation contractor [redacted] was dispatched immediately. They were on-site January 18, 2016 starting mitigation efforts. Michael E[redacted] was assigned as the handling claims adjuster. Mr. E[redacted] made contact with Mr. and Mrs. [redacted] shortly after being assigned the claim. Once the mitigation was complete, Mr. and Mrs. [redacted] agreed to have [redacted] complete the necessary insurance related repairs and signed a contract with [redacted]. The claims adjuster Michael E[redacted], wrote an estimate of repairs. Both Mr. and Mrs. [redacted] and [redacted] were provided copies of the estimate and the repairs were authorized to start. The scope of work was agreed to by all parties. [redacted] then worked with Mr. and Mrs. [redacted] on selections, and the repairs moved forward. Mr. and Mrs. [redacted] contacted me with quality concerns and also has accused [redacted] of doing “shoddy” work. Nationwide Insurance Company provides a 5 year Limited Workmanship Guarantee on the estimated repairs completed by a program vendor, which [redacted] is. I inspected the home within days of getting my first call from Mrs. [redacted]. Mrs. [redacted] had several concerns which I have highlighted below and have provided you with what was done to rectify the reported issues. I inspected the home a second time after the member presented additional concerns and continued to work with [redacted] and Mr. and Mrs. [redacted] to bring their concerns to resolution. Mrs. [redacted] accused [redacted] of damaging the stove. She believed that [redacted] caused dents on the stove when it was being moved. [redacted] was adamant that there were dents in this stove prior to the repair commencing. Mr. and Mrs. [redacted] purchased a stove that exceeded the agreed upon amount of $399.99 and Nationwide later agreed to pay the additional amount. [redacted] has agreed to replace the blinds in the front room or compensate the member for same. Mrs. [redacted]l advised that [redacted] damaged a lamp. [redacted] has agreed to repair or replace the lamp. Mrs. [redacted]l advised of various touch ups that were necessary with the paint. [redacted] added this to a punch list and took care of this shortly after our first meeting. Mrs. [redacted]l was unhappy with the way some of the base trim looked. I had [redacted] correct some of these small areas. Several of the gaps noted can be contributed to the concrete foundation which is not 100% level. I inspected the flooring and thought that the flooring replacement looked quite good. Mrs. [redacted]l was not happy with one of the seams in the carpet. Mrs. [redacted]l also had concerns with the quality of carpet in one of the rooms. This is the carpet that Mrs. [redacted]l had selected and was like kind, and quality to what they had prior to the loss. Mrs. [redacted]l advised that she was not happy with the cabinets and countertops that she had selected. I verified that the vendor installed exactly what they selected. The cabinet installation looked very good. Mr. and Mrs. [redacted]l approved the cabinets, finish, layout and the countertop. I asked [redacted] that they contact their cabinet representative to come out and inspect the issues that Mr. and Mrs. [redacted]l have with some minor blemishes. The cabinet representative replaced a shelf and also provided [redacted] with an additional molding. This was an extra, and at no charge to the insured. Mr. and Mrs. [redacted]l have some concerns with some minor imperfections in the drywall. [redacted] is more than happy to address these and do the additional touch ups to the paint. Mrs. [redacted]l has expressed concerns with the rear door closest at the point of origin. No damages or swelling of the wood were found to the door, after the mitigation was completed. Only paint was needed, due to discoloration. I discussed this with Mr. [redacted]l on my two visits and he agreed with me that the door functioned fine, and that it was just an older door. Several of the issues noted by Mrs. [redacted]l have been taken into consideration and the appropriate actions/payments have been made accordingly. The repairs made by [redacted] were of quality work and Nationwide has made accommodations’ to assist Mr. and Mrs. [redacted]l through the process and will continue to work with them to ensure their satisfaction. My review of the claim payments show that we have paid the loss properly. Mr. and Mrs. [redacted]l have not released all payments to [redacted] for services rendered. Nationwide Insurance Company provides a 5 year Limited Workmanship Guarantee on the estimated repairs completed by [redacted] and will continue to address any workmanship issues as presented. We have reached out to [redacted] regarding her current concerns. We will be meeting with Ms. [redacted] at her residence on Thursday, January 26, 2017 in order to complete a supplemental inspection. If you have any questions If you have any additional questions, please contact Customer Advocacy Coordinator Angela S[redacted] at ###-###-#### or [redacted] Sincerely, Stacey H[redacted]
From: Phillip Miller [mailto:[email protected]] Sent: Monday, January 26, 2015 3:09 PMTo: [email protected]: [email protected]: Revdex.com ID 10368536Catherine McLaughlin: In response to the message of 1/15/2015 from Nationwide Insurance. A new estimate was written to repair the damaged moldings on this vehicle due to loose fitting, scraped chrome and other defects withed from the initial estimate as a "Hold-Back." The estimate was mailed to "Patty Gedd" as the contact with Nationwide and there were several phone calls placed which did not get a response due to some holiday last Monday. I am still awaiting a response from Nationwide in regard to the additional repairs and other discrepancies in regard to this claim that insurance has refused to repair. Attached is a scan copy of the estimate written after Nationwide responded to this claim. Sincerely;
[redacted]
This letter is in response to the complaint received by the Company from your office regarding the cancellation of Auto policy [redacted]41 for Mr. [redacted]. The Auto policy was written with original effective dates of January 17, 2016 to January 17, 2017 and a full-term premium of...
$463.20. The policy originally included a 2002 Mercury as the only insured vehicle and [redacted] as the only insured driver. The policy was setup to be billed monthly to Mr. [redacted] by mail using the mailing address of [redacted]. Bills were sent starting on January 25, 2016 for an initial due date of February 17, 2016. Monthly payments were received for February, March, April, May, June, July, August, September, October, and November. A 1998 Chevrolet pickup was added as a second vehicle effective September 20, 2016 as requested through the local independent Agency, [redacted]. This change added a pro-rated additional premium of $104.84 and increased the full-term premium to $787.50. A bill was sent by mail to Mr. [redacted] using the address on file on December 5, 2016 for an amount due of $75.64 and a due date of December 17, 2016. This bill was delayed due to the November payment being received late on December 2, 2016 compared to the due date of November 17, 2016. A notice of cancellation was sent to Mr. [redacted] by mail on December 21, 2016 due to payment not being received. A separate notification was sent to the Agency electronically to advise of payment being past due. The notice of cancellation requested a payment of at least $90.64, including a $15.00 late fee, and provided last day to accept payment of January 2, 2017 to prevent cancellation. The notice advised that the Auto policy would cancel effective at 12:01 AM on January 3, 2017 if the payment was not received. Due to the payment not being received, the Auto policy cancelled as advised on the notice of cancellation. The policy cancellation was not related to any claim, driving history, personal background, or any reason other than non-payment of premium. A remaining balance of $55.41 was due after cancellation to pay for coverage provided up to January 3, 2017. No refund or reimbursement can be sent as premium was due for coverage provided up to the effective date of cancellation. If you require further assistance, please contact our Customer Advocacy Coordinator, Barb D[redacted], at ###-###-#### or by email at [redacted] Sincerely, Joel F[redacted]
Please allow this letter to serve as our response to Ms. [redacted]’s inquiry. Her inquiry specifically addresses concerns regarding the handling and settlement of the Nationwide property claim for Harrine [redacted].
I contacted Ms [redacted] on January 29, 2015. I explained her insurance...
coverage to her and explained that I would be glad to assist her. I apologized for any inconvenience in the handling of her claim. Her claim was incorrectly set up under her homeowners policy when in fact the loss would need to be handled under her auto policy. I advised her that I would contact our call center to have the correct claim set up. I contacted the call center and had a claim set up under her auto policy [redacted] which was assigned claim number [redacted] and assigned to our Fire Theft Unit. I immediately contacted Ms [redacted] back and provided her with this information along with contact information for this unit. I also advised her that I had the incorrect claim filed under her homeowners policy disabled to show that there was no payment issued under the policy. Since the auto claim was reported Ms. [redacted] has been contacted by the auto claims adjuster and a payment has been issued in accordance to her auto policy coverage.
Claims are handled exclusively by our claims associates and we apologize for any misunderstanding regarding the agent’s role regarding the claim and Ms. [redacted]’s contact attempts.
If any further follow up is necessary, please do not hesitate to contact me at the number listed below.
I do not accept this response as the last traffic violation I received was a conviction on 10/11/2012 for speeding. I have not received any violations for traffic light. My premium increased in 2013 which would be understandable for the violation. But no new violations were incurred between prior to my 2014 renewal.
Also the representative that informed a written cancellation notice was required to cancel my policy DID NOT explain the short rate cancelation procedure to me. If she had I would have wait until my next renewal to cancel my policy.
Regards,[redacted]
This letter is in response to the inquiry received from your office on February 11, 2015. The inquiry was routed to my attention for response as I supervise [redacted] the claims associate assigned to this claim.
[redacted] stated in his...
complaint that we have not reimbursed him for mileage, tolls incurred for treatment visits, and lost time from work. He further stated he requested a Qualified Medical Examination and was denied and that we are “stalling” the settlement of his claim. [redacted] is requesting $1,136.00 for his mileage and tolls reimbursement and $9,060.00 in lost wages.
This claim was reported to us on September 26, 2013. Based on the statements we obtained from both drivers, pictures and estimates of damages to both vehicles, and an accident reconstruction report, this was a very minor accident where a healthy adult would not likely sustain an injury from this type of accident.
The current medical records for [redacted] and the information we have obtained to date does not support his claim against our insured. A fair and reasonable settlement offer was extended to [redacted] in October of 2013. This offer was rejected and [redacted] continued to treat with his chiropractor. A subsequent offer was extended to [redacted] in June 2014, which has also been rejected. We believe that we have made a fair and reasonable offer based on the information that we have gathered to date.
We regret that [redacted] does not agree with our evaluation. If there is additional information that he has not provided we will gladly review it.
If you require further assistance in this matter, please contact our Customer Relations Coordinator, [redacted], toll-free at ###-###-####, Ext. [redacted] or by email at [redacted]
Sincerely,
[redacted]
AMCO Insurance Company
Phone: ###-###-####
Email Address: [redacted]
I have received Ms. [redacted]’s response and would like to address her concerns. Ms. [redacted] reached out to me directly last evening, and forwarded me numerous emails between her and the Nationwide claims adjuster. I reviewed the emails and advised Ms. [redacted] then, and will reiterate it now, that Nationwide cannot compensate her or her son for pain and suffering until her insurance carrier, [redacted] Insurance, pays the $2000 threshold for medical bills. If that is done, pursuant to Kansas state statute, Nationwide can then make an offer for her and her son’s pain and suffering. We contacted [redacted] today, on December 6, 2016, and they confirmed they have not paid any bills for either Ms. [redacted] or her son, so we we are unable to make an offer to Ms. [redacted] at this time. We apologize for any initial confusion regarding a settlement and payment of medical bills. However, as stated, we are unable to consider any injury settlement until the Kansas tort threshold has been met as per Kansas state statute. If you require further assistance, please contact our Customer Advocacy Coordinator, Claire S[redacted], at ###-###-#### or by email at [redacted]@nationwide.com.
This
letter is in response to the inquiry received from your office on January 25,
The
Nationwide Affinity Member, reported a
claim for a mysterious disappearance of
their wedding ring set on November 29, The member was contacted on
November 29, and an investigation into the loss as well as the replacement
value of the wedding ring set was started
On
January 8, 2016, the investigation had been completed and the replacement cost
of the wedding ring set was supplied to Nationwide by Replacement Services, an
independent third party, who specializes in replacement jewelry for the
insurance industry as well as other clients
The
wedding ring set had been insured for $10,by the Nationwide MemberReplacement
Services had reviewed the original appraisal of the wedding ring set, and
advised Nationwide, they could replace the wedding ring set for $7,This
pricing was related to the Member, who disagreed with these findings
The
claim was escalated to a Claims Manager on January 8, The Claims Manager
spoke with the member and had the member forward several estimates they had
obtained on the replacement of the ring set, as well as requesting Replacement
Services speak with the Members jewelerThe Members, jeweler, agreed they
could replace the wedding ring set for the quote supplied by Replacement
ServicesA check was sent to the member on January 15, 2016, on the agreed
replacement cost with the Members Jeweler
On
January 19, 2016, The Director of the Property Team, spoke with the Nationwide
Member, and agreed to pay the balance of the original quote of the Member's
Jeweler, due to the fact the ring set was custom built by the jeweler for our
MemberThe Member agreed with this course of action A supplemental check was issued to the Member
on January 19, The checks issued to the Member are for the quoted
replacement price supplied by the Member's jeweler including tax, which total
$8,
We
regret the time it took to resolve our Member's claim, due to the investigation
as well as the research into the replacement of the wedding ring setThe
Member has been indemnified in whole for the replacement of their wedding ring
set, by the Jeweler of their choice as of this writing
If you
require further assistance in this matter, please contact our [redacted], Gerrie H[redacted], toll-free at ###-###-####, Ext[redacted] or by email at [redacted]
Sincerely,
Brian
R[redacted]
his letter is in response to correspondence dated March 30, 2015. Our company representatives have addressed Ms. [redacted]’ concerns multiple times. Ms. [redacted] may not be satisfied with the information provided in our prior responses. The company has directly and accurately responded to each inquiry and considers this matter closed. Sincerely,
response to the inquiry received from your office on October 28, 2014.
Our customer, [redacted], submitted a claim to Allied Property & Casualty Insurance Company on August 21, 2014 for the breakdown of her air conditioning unit. Based on our investigation of this claim, we determined that the unit failed due to wear, tear and deterioration; the unit was reportedly 20 years old at the time of its failure. The HVAC technician who inspected the unit for [redacted] advised that there were micro-leaks in the evaporator coil as the copper coil had rotted. The technician also advised that the unit did not fail due to mechanical or electrical breakdown.
On September 10, 2014, a letter was sent to [redacted] advising her of our coverage decision.
Subsequently, [redacted] advised that she believed she was mis-lead by her agent, [redacted], when she purchased the policy for her home in February 2012. She advised that her agent stated the Equipment Breakdown Enhancement Endorsement (#######) was sold to her as an endorsement that would cover such losses as the breakdown of her air conditioning unit. [redacted] advised that she dropped her home warranty policy as a result of the information provided by her agent.
We discussed [redacted]’s understanding of the Equipment Breakdown endorsement with her agent, [redacted]. He agreed that he was under the understanding that this endorsement would be comparable to a home warranty policy.
We advised [redacted] that we would be able to extend coverage for her loss if she would provide the name of her former home warranty policy company to us. We advised that if the home warranty policy would have provided coverage for the replacement of the air conditioning unit, we would also provide such coverage.
[redacted] advised that she is unwilling to provide the requested information to us.
We have since requested that her agent attempt to obtain the information from her. At this time, we are awaiting a response from [redacted]
If you require further assistance in this matter, please contact our Customer Relations Coordinator, [redacted], toll-free at ###-###-####, Ext. ##### or by email at [redacted]
Sincerely,
[redacted]
[redacted]
Western Claims Zone
Allied Property & Casualty Insurance Company
Phone: ###-###-####
Email Address: [redacted]
We are in receipt of your correspondence dated April 25, 2017 addressed to [redacted] regarding[redacted]’s concern regarding the SmartRide program. I will be happy to respond to the concernsof Ms. [redacted] on her behalf.Policy [redacted] is a semi-annual personal automobile policy...
which incepted on October 1,2015 and most recently renewed on April 1, 2017. When Mrs. [redacted]’s 2016 Toyota Avalon wasadded to the policy on December 3, 2016 it was enrolled into the SmartRide program. The SmartRidedevice was installed in the vehicle on December 15, 2016.The normal period of time the device has to be installed is four months prior to renewal date. InMrs.[redacted]’s situation the device was installed 22 days prior to the Janurary 6th scoring date. TheSmartRide device would have needed to be installed by October 13,2016, in order to receive discounteffective at renewal date Apil 1st,2017. Since the device didn’t meet the time requirements,any eligiblediscount will apply to premium that renews on October 1st 2017.The SmartRide program provides personalized feedback to policyholders to help them make even saferdriver decisions. The SmartRide device doesn’t create dangerous driving situations. Mrs.[redacted]stated that she, will speed through yellow lights to prevent from getting a “hard brake penalty”. Thedevice is intended to document your driving habits and positively effect the way you drive.If you require further assistance please contact, Brandon C[redacted], at ###-###-#### or by email at[redacted].Sincerely,Jason M[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. ]I am willing to pay the $60.66 for January 1, 2017 through January 18, 2017. Let me know where to call to render the payment. I usually made payments with a representative who provided a confirmation number and sent an email to [redacted]@gmail.com I would like to expedite this promptly to avoid more stress.
Thank you for prompt respond to my complaint. [redacted] from Nationwide has some of the information correct but not all. Nationwide changed my premium many times between September 2014 and January 2015. I was quoted wrong from the day 1, but agent did tell me that quote may change a "little". Agent told me that if I get renters insurance the overall policy will be less expensive. She was aware that I live in the apartment building, not a house. We had a discussion if my car is in the garage or in the parking lot or street. She asked if I live downstairs or upstairs, etc.......Basically she knew that it was not a house. After my policy increased because of the agent's mistake I contacted Nationwide and said that I am not interested in the renters insurance and want to cancel it. I am attaching a letter that I sent to Nationwide. Per [redacted] I was still charged and responsible for the premium of that renters insurance till now. The calculations for the final payment are not correct. My regular monthly payment was calculated as $216.73, because I've replaced a car there was an additional payment of $61.56 for the month of December 12th through January 12 th, making a total monthly payment that I would be paying of $278.29. I understand that I would need to pay for the January 12th through January 20 th. I shouldn't be charged for the 20th because I've already purchased insurance from [redacted] ( attached). My final payment should be $61.59 plus $62.83 (278.29 /31x7 days), making it a total of $124.39. This is still incorrect because as [redacted] mentioned the adjusted policy was not corrected and I was charged for the renters insurance and I shouldn't.Why would Nationwide send me a warning notice of the January 22 nd payment for $340.93 after I contacted them and cancelled policy on January 20th, and why $340.93 ???I am very unhappy with Nationwide practices, luring customers to purchase insurance with attractive rates and later keep changing it. Agents need more training since every time I've called I got different responds and different email address to send required documents. I just hope that this is going to be over soon, and for sure will not recommend Nationwide to any of my friends.
[redacted]
This is in response to [redacted] rejection of the Company’s March 16, 2017 resolution.The complainant is rejecting the prior response because we have not provided proof that the [redacted]Motor Vehicle Administration was notified that the accidents were not at fault. Nationwide Insurance doesnot report accidents to the Motor Vehicle Administration. The Motor Vehicle Administration has no record ofthese accidents. The Company does report accidents to LexisNexis. This is part of Ms. Lewis’ CLUE report.The Company has notified LexisNexis to add a not at fault indicator to the 09/11/15 and 11/03/16 accidents.The CLUE reported previously indicated that fault was not reported or unknown. LexisNexis will mail Ms.Lewis a notification once they complete the request. Ms. Lewis should have the confirmation within twoweeks.If you require further assistance, please contact our Customer Relations Coordinator, Dawn H[redacted], at 614-435-0124 or by email at [redacted]Sincerely,Shari D[redacted]
Please allow this letter to serve as a response to the above captioned Revdex.comcomplaint filed by Mr. [redacted].Contrary to Mr. [redacted]'s response, his 2014 Nissan Pathfinder, with 46,989 miles, was not"brand new" at the time of inspection. As stated in my earlier response, a New York Statelicensed appraiser conducted the inspection. A subsequent inspection will also take place by Mr.[redacted]'s repair facility prior to repair. We will address any issues or additional damagediscovered by the repair facility. In addition, Mr. [redacted] also put in a diminished valueclaim that will be evaluated once the repair to his vehicle is completed.If you require further assistance, please contact our [redacted] Joey L[redacted]at ###-###-#### or by email at [redacted]Sincerely,Alan S[redacted]
Thank you for your latest request for an update on this inquiry. At this time, the claim is still under investigation. We have retained legal counsel who is communicating directly with Ms. [redacted] We are requesting documentation in accordance with the terms and conditions of the insured’s policy. We are only asking Ms. [redacted] to comply with the policy conditions. If you have any further questions, feel free to contact me at ###-###-####. Sincerely, Ron H[redacted]
Thank you for your assistance with this matter. As I have spoken with a number of various individuals regarding this accident and cannot remember the exact dates and times of all calls, I obtained a detailed call log from my cellular phone provider. In her response, [redacted] asserts that all calls to [redacted] were returned, however, I have included the copy of my cellular phone records that indicate otherwise. [redacted]’s claim that I spoke with [redacted] on September 17, 2014 is not indicated in the telephone records. As seen in the records, [redacted]e did not call and speak with me on September 17, 2014. The records show that 4 attempts at contact were made on September 8, 2014, none of which were returned. During these attempts messages were left for both [redacted] and Nicole Albert. I awaited a response for 19 days before I attempted to phone [redacted] again. Messages were left for [redacted] again on September 27 and 29, and [redacted] finally answered a call that was made on September 30, 2014, as the records show this was a 6 minute telephone call. It was during this conversation that [redacted] advised me to file the claim with my own insurance company as [redacted] was awaiting a statement of the accident from her insured. When I informed [redacted] that I would be calling again for an update as the accident occurred approximately a month earlier she informed me that calling again nor filing a complaint with the [redacted] Department of Insurance would speed up this process and that she might just deny the claim. The fact that [redacted] brought up the possible denial following this statement was taken as a threat if further action was taken.
As for proof of [redacted] denying the claim in retaliation for filing the complaint with the [redacted] Insurance Department, it seems impossible to prove [redacted]’s mental impressions and intentions, however the timing of the denial is extremely suspect. I was informed by [redacted], who was the Consumer Services Investigator with the [redacted] Insurance Department that a fax was sent to [redacted], [redacted]’s direct supervisor and [redacted] telephoned [redacted] at work to inform her of the denial less than 48 hours after receiving the fax. The timing of the denial coupled with the comments made directly to me in the September 30, 2014 telephone conversation rest solely on circumstantial evidence, however it seems impossible to have complete undeniable proof. If [redacted] has any suggestions as to how she would like me to prove these allegations, I would be more than happy to attempt to obtain this evidence.
The repugnant behavior of Nationwide’s employees is only overshadowed by the fact that the company utterly refuses to admit a mistake. While refusal to admit fault by placing blame on someone else may have excused behavior at the age of four, this type of conduct is not acceptable for professional adults. The defamatory statements made by Nationwide’s insured, and repeated by Nationwide’s employees, regarding [redacted]’s driving capabilities are completely without merit and factually untrue. To this date, I have be required to take time off from work and paid for gas to take my vehicle to the car dealership to have repairs made that were solely caused by Nationwide’s insured. Furthermore, the mechanic that performed the repairs noted the location of the damage and inquired as to why my insurance company was paying for the damage as the placement clearly indicates that the other driver is at fault. Nationwide is adamant to take this case to Intercompany Arbitration, which is further prolonging repayment to myself and my own insurance company as Nationwide is unable to prove the allegations made by their insured. In the meantime, I have been denied the full use and enjoyment of my personal property from August 29, 2014 up to November 24, 2014. Furthermore, in order to have the repairs made I was forced to take time off from work and have incurred additional expenses, such as the gas used to drive to the dealership, and have the money used to cover my deductible tied up until these two insurance companies decided to have this matter resolved. If the conduct of Nationwide is acceptable, this to me is completely asinine. This conduct can only be likened to that of a dead-beat dad refusing to pay child support until absolutely forced to. Should this behavior be allowed, no insurance company would ever admit liability and every single car accident that occurs would clog up the court system. The recent actions of Nationwide stand as testimony for the need for attorneys and litigation when dealing with behemoth insurance companies. Nationwide’s actions in this situation appear to be a delaying tactic as further evidenced by the fact that Nationwide is insisting on Intercompany Arbitration. While Intercompany Arbitration will settle the matter between both insurance companies, it does absolutely nothing for me. From the very beginning all I have received as a result of this accident is extreme stress and anxiety and in the end will only be rewarded with the exact amount of money I paid as my deductible, which was rightfully mine to begin with. Also, Nationwide assumes that this is strictly a property damage case, however, that has not fully been determined at this point in time. This whole experience has shown me that Nationwide Insurance Company and its agents are totally lacking in professionalism and would take any measures at my disposal not to recommend Nationwide Insurance Company to anyone. Harleysville Insurance’s slogan is “Good people to know,” however; the company and I apparently have differing opinions on the definition of the word good. ...⇄ Sincerely,
[redacted]
Thank you for your additional inquiry. Nationwide Mutual Fire Insurance Company is dealing with the customer in a professional and courteous manner. At this time, the claim is still under investigation. We requested to meet with Ms. [redacted] on March 26, 2015, however she did not show. We are in the process of reaching out to her to attempt to reschedule so that we can complete our investigation. We have explained to Ms. [redacted] our need to gather additional information to support her claim for any additional damages. This includes an inspection by an Electrical expert which we are attempting to schedule with Ms. [redacted]. At this time, we have made payment for all damages that have been confirmed. No additional payments can be made until our investigation is completed. We are requesting documentation in accordance with the terms and conditions of the insured’s policy. We hope this will resolve all pending concerns. However, if you have any further questions feel free to contact me directly. Sincerely, Andrea B[redacted] Nationwide Mutual Fire Insurance Company ###-###-#### [redacted]
Dear Ms. [redacted] This letter is in regards to above matter concerning the repairs done to Mr. and Mrs. [redacted]’s home. Mr. and Mrs. [redacted] filed a claim on January 18, 2016 after a water supply line burst in the ceiling. This burst supply line caused water damage to the...
structure and contents. When filing the claim, our member was offered emergency services to address any immediate mitigation needs. Mr. and Mrs. [redacted] accepted the emergency services and a mitigation contractor [redacted] was dispatched immediately. They were on-site January 18, 2016 starting mitigation efforts. Michael E[redacted] was assigned as the handling claims adjuster. Mr. E[redacted] made contact with Mr. and Mrs. [redacted] shortly after being assigned the claim. Once the mitigation was complete, Mr. and Mrs. [redacted] agreed to have [redacted] complete the necessary insurance related repairs and signed a contract with [redacted]. The claims adjuster Michael E[redacted], wrote an estimate of repairs. Both Mr. and Mrs. [redacted] and [redacted] were provided copies of the estimate and the repairs were authorized to start. The scope of work was agreed to by all parties. [redacted] then worked with Mr. and Mrs. [redacted] on selections, and the repairs moved forward. Mr. and Mrs. [redacted] contacted me with quality concerns and also has accused [redacted] of doing “shoddy” work. Nationwide Insurance Company provides a 5 year Limited Workmanship Guarantee on the estimated repairs completed by a program vendor, which [redacted] is. I inspected the home within days of getting my first call from Mrs. [redacted]. Mrs. [redacted] had several concerns which I have highlighted below and have provided you with what was done to rectify the reported issues. I inspected the home a second time after the member presented additional concerns and continued to work with [redacted] and Mr. and Mrs. [redacted] to bring their concerns to resolution. Mrs. [redacted] accused [redacted] of damaging the stove. She believed that [redacted] caused dents on the stove when it was being moved. [redacted] was adamant that there were dents in this stove prior to the repair commencing. Mr. and Mrs. [redacted] purchased a stove that exceeded the agreed upon amount of $399.99 and Nationwide later agreed to pay the additional amount. [redacted] has agreed to replace the blinds in the front room or compensate the member for same. Mrs. [redacted]l advised that [redacted] damaged a lamp. [redacted] has agreed to repair or replace the lamp. Mrs. [redacted]l advised of various touch ups that were necessary with the paint. [redacted] added this to a punch list and took care of this shortly after our first meeting. Mrs. [redacted]l was unhappy with the way some of the base trim looked. I had [redacted] correct some of these small areas. Several of the gaps noted can be contributed to the concrete foundation which is not 100% level. I inspected the flooring and thought that the flooring replacement looked quite good. Mrs. [redacted]l was not happy with one of the seams in the carpet. Mrs. [redacted]l also had concerns with the quality of carpet in one of the rooms. This is the carpet that Mrs. [redacted]l had selected and was like kind, and quality to what they had prior to the loss. Mrs. [redacted]l advised that she was not happy with the cabinets and countertops that she had selected. I verified that the vendor installed exactly what they selected. The cabinet installation looked very good. Mr. and Mrs. [redacted]l approved the cabinets, finish, layout and the countertop. I asked [redacted] that they contact their cabinet representative to come out and inspect the issues that Mr. and Mrs. [redacted]l have with some minor blemishes. The cabinet representative replaced a shelf and also provided [redacted] with an additional molding. This was an extra, and at no charge to the insured. Mr. and Mrs. [redacted]l have some concerns with some minor imperfections in the drywall. [redacted] is more than happy to address these and do the additional touch ups to the paint. Mrs. [redacted]l has expressed concerns with the rear door closest at the point of origin. No damages or swelling of the wood were found to the door, after the mitigation was completed. Only paint was needed, due to discoloration. I discussed this with Mr. [redacted]l on my two visits and he agreed with me that the door functioned fine, and that it was just an older door. Several of the issues noted by Mrs. [redacted]l have been taken into consideration and the appropriate actions/payments have been made accordingly. The repairs made by [redacted] were of quality work and Nationwide has made accommodations’ to assist Mr. and Mrs. [redacted]l through the process and will continue to work with them to ensure their satisfaction. My review of the claim payments show that we have paid the loss properly. Mr. and Mrs. [redacted]l have not released all payments to [redacted] for services rendered. Nationwide Insurance Company provides a 5 year Limited Workmanship Guarantee on the estimated repairs completed by [redacted] and will continue to address any workmanship issues as presented. We have reached out to [redacted] regarding her current concerns. We will be meeting with Ms. [redacted] at her residence on Thursday, January 26, 2017 in order to complete a supplemental inspection. If you have any questions If you have any additional questions, please contact Customer Advocacy Coordinator Angela S[redacted] at ###-###-#### or [redacted] Sincerely, Stacey H[redacted]
From: Phillip Miller [mailto:[email protected]] Sent: Monday, January 26, 2015 3:09 PMTo: [email protected]: [email protected]: Revdex.com ID 10368536Catherine McLaughlin: In response to the message of 1/15/2015 from Nationwide Insurance. A new estimate was written to repair the damaged moldings on this vehicle due to loose fitting, scraped chrome and other defects withed from the initial estimate as a "Hold-Back." The estimate was mailed to "Patty Gedd" as the contact with Nationwide and there were several phone calls placed which did not get a response due to some holiday last Monday. I am still awaiting a response from Nationwide in regard to the additional repairs and other discrepancies in regard to this claim that insurance has refused to repair. Attached is a scan copy of the estimate written after Nationwide responded to this claim. Sincerely;
[redacted]
This letter is in response to the complaint received by the Company from your office regarding the cancellation of Auto policy [redacted]41 for Mr. [redacted]. The Auto policy was written with original effective dates of January 17, 2016 to January 17, 2017 and a full-term premium of...
$463.20. The policy originally included a 2002 Mercury as the only insured vehicle and [redacted] as the only insured driver. The policy was setup to be billed monthly to Mr. [redacted] by mail using the mailing address of [redacted]. Bills were sent starting on January 25, 2016 for an initial due date of February 17, 2016. Monthly payments were received for February, March, April, May, June, July, August, September, October, and November. A 1998 Chevrolet pickup was added as a second vehicle effective September 20, 2016 as requested through the local independent Agency, [redacted]. This change added a pro-rated additional premium of $104.84 and increased the full-term premium to $787.50. A bill was sent by mail to Mr. [redacted] using the address on file on December 5, 2016 for an amount due of $75.64 and a due date of December 17, 2016. This bill was delayed due to the November payment being received late on December 2, 2016 compared to the due date of November 17, 2016. A notice of cancellation was sent to Mr. [redacted] by mail on December 21, 2016 due to payment not being received. A separate notification was sent to the Agency electronically to advise of payment being past due. The notice of cancellation requested a payment of at least $90.64, including a $15.00 late fee, and provided last day to accept payment of January 2, 2017 to prevent cancellation. The notice advised that the Auto policy would cancel effective at 12:01 AM on January 3, 2017 if the payment was not received. Due to the payment not being received, the Auto policy cancelled as advised on the notice of cancellation. The policy cancellation was not related to any claim, driving history, personal background, or any reason other than non-payment of premium. A remaining balance of $55.41 was due after cancellation to pay for coverage provided up to January 3, 2017. No refund or reimbursement can be sent as premium was due for coverage provided up to the effective date of cancellation. If you require further assistance, please contact our Customer Advocacy Coordinator, Barb D[redacted], at ###-###-#### or by email at [redacted] Sincerely, Joel F[redacted]
Please allow this letter to serve as our response to Ms. [redacted]’s inquiry. Her inquiry specifically addresses concerns regarding the handling and settlement of the Nationwide property claim for Harrine [redacted].
I contacted Ms [redacted] on January 29, 2015. I explained her insurance...
coverage to her and explained that I would be glad to assist her. I apologized for any inconvenience in the handling of her claim. Her claim was incorrectly set up under her homeowners policy when in fact the loss would need to be handled under her auto policy. I advised her that I would contact our call center to have the correct claim set up. I contacted the call center and had a claim set up under her auto policy [redacted] which was assigned claim number [redacted] and assigned to our Fire Theft Unit. I immediately contacted Ms [redacted] back and provided her with this information along with contact information for this unit. I also advised her that I had the incorrect claim filed under her homeowners policy disabled to show that there was no payment issued under the policy. Since the auto claim was reported Ms. [redacted] has been contacted by the auto claims adjuster and a payment has been issued in accordance to her auto policy coverage.
Claims are handled exclusively by our claims associates and we apologize for any misunderstanding regarding the agent’s role regarding the claim and Ms. [redacted]’s contact attempts.
If any further follow up is necessary, please do not hesitate to contact me at the number listed below.
I do not accept this response as the last traffic violation I received was a conviction on 10/11/2012 for speeding. I have not received any violations for traffic light. My premium increased in 2013 which would be understandable for the violation. But no new violations were incurred between prior to my 2014 renewal.
Also the representative that informed a written cancellation notice was required to cancel my policy DID NOT explain the short rate cancelation procedure to me. If she had I would have wait until my next renewal to cancel my policy.
Regards,[redacted]
Dear [redacted]
This letter is in response to the inquiry received from your office on February 11, 2015. The inquiry was routed to my attention for response as I supervise [redacted] the claims associate assigned to this claim.
[redacted] stated in his...
complaint that we have not reimbursed him for mileage, tolls incurred for treatment visits, and lost time from work. He further stated he requested a Qualified Medical Examination and was denied and that we are “stalling” the settlement of his claim. [redacted] is requesting $1,136.00 for his mileage and tolls reimbursement and $9,060.00 in lost wages.
This claim was reported to us on September 26, 2013. Based on the statements we obtained from both drivers, pictures and estimates of damages to both vehicles, and an accident reconstruction report, this was a very minor accident where a healthy adult would not likely sustain an injury from this type of accident.
The current medical records for [redacted] and the information we have obtained to date does not support his claim against our insured. A fair and reasonable settlement offer was extended to [redacted] in October of 2013. This offer was rejected and [redacted] continued to treat with his chiropractor. A subsequent offer was extended to [redacted] in June 2014, which has also been rejected. We believe that we have made a fair and reasonable offer based on the information that we have gathered to date.
We regret that [redacted] does not agree with our evaluation. If there is additional information that he has not provided we will gladly review it.
If you require further assistance in this matter, please contact our Customer Relations Coordinator, [redacted], toll-free at ###-###-####, Ext. [redacted] or by email at [redacted]
Sincerely,
[redacted]
AMCO Insurance Company
Phone: ###-###-####
Email Address: [redacted]
Please see attached photo showing that there is no wrecked or inoperable auto in front of my home. Thank you for your consideration.
I have received Ms. [redacted]’s response and would like to address her concerns. Ms. [redacted] reached out to me directly last evening, and forwarded me numerous emails between her and the Nationwide claims adjuster. I reviewed the emails and advised Ms. [redacted] then, and will reiterate it now, that Nationwide cannot compensate her or her son for pain and suffering until her insurance carrier, [redacted] Insurance, pays the $2000 threshold for medical bills. If that is done, pursuant to Kansas state statute, Nationwide can then make an offer for her and her son’s pain and suffering. We contacted [redacted] today, on December 6, 2016, and they confirmed they have not paid any bills for either Ms. [redacted] or her son, so we we are unable to make an offer to Ms. [redacted] at this time. We apologize for any initial confusion regarding a settlement and payment of medical bills. However, as stated, we are unable to consider any injury settlement until the Kansas tort threshold has been met as per Kansas state statute. If you require further assistance, please contact our Customer Advocacy Coordinator, Claire S[redacted], at ###-###-#### or by email at [redacted]@nationwide.com.
This
letter is in response to the inquiry received from your office on January 25,
The
Nationwide Affinity Member, reported a
claim for a mysterious disappearance of
their wedding ring set on November 29, The member was contacted on
November 29, and an investigation into the loss as well as the replacement
value of the wedding ring set was started
On
January 8, 2016, the investigation had been completed and the replacement cost
of the wedding ring set was supplied to Nationwide by Replacement Services, an
independent third party, who specializes in replacement jewelry for the
insurance industry as well as other clients
The
wedding ring set had been insured for $10,by the Nationwide MemberReplacement
Services had reviewed the original appraisal of the wedding ring set, and
advised Nationwide, they could replace the wedding ring set for $7,This
pricing was related to the Member, who disagreed with these findings
The
claim was escalated to a Claims Manager on January 8, The Claims Manager
spoke with the member and had the member forward several estimates they had
obtained on the replacement of the ring set, as well as requesting Replacement
Services speak with the Members jewelerThe Members, jeweler, agreed they
could replace the wedding ring set for the quote supplied by Replacement
ServicesA check was sent to the member on January 15, 2016, on the agreed
replacement cost with the Members Jeweler
On
January 19, 2016, The Director of the Property Team, spoke with the Nationwide
Member, and agreed to pay the balance of the original quote of the Member's
Jeweler, due to the fact the ring set was custom built by the jeweler for our
MemberThe Member agreed with this course of action A supplemental check was issued to the Member
on January 19, The checks issued to the Member are for the quoted
replacement price supplied by the Member's jeweler including tax, which total
$8,
We
regret the time it took to resolve our Member's claim, due to the investigation
as well as the research into the replacement of the wedding ring setThe
Member has been indemnified in whole for the replacement of their wedding ring
set, by the Jeweler of their choice as of this writing
If you
require further assistance in this matter, please contact our [redacted], Gerrie H[redacted], toll-free at ###-###-####, Ext[redacted] or by email at [redacted]
Sincerely,
Brian
R[redacted]
his letter is in response to correspondence dated March 30, 2015. Our company representatives have addressed Ms. [redacted]’ concerns multiple times. Ms. [redacted] may not be satisfied with the information provided in our prior responses. The company has directly and accurately responded to each inquiry and considers this matter closed. Sincerely,
[redacted] ###-###-####
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
This letter is in...
response to the inquiry received from your office on October 28, 2014.
Our customer, [redacted], submitted a claim to Allied Property & Casualty Insurance Company on August 21, 2014 for the breakdown of her air conditioning unit. Based on our investigation of this claim, we determined that the unit failed due to wear, tear and deterioration; the unit was reportedly 20 years old at the time of its failure. The HVAC technician who inspected the unit for [redacted] advised that there were micro-leaks in the evaporator coil as the copper coil had rotted. The technician also advised that the unit did not fail due to mechanical or electrical breakdown.
On September 10, 2014, a letter was sent to [redacted] advising her of our coverage decision.
Subsequently, [redacted] advised that she believed she was mis-lead by her agent, [redacted], when she purchased the policy for her home in February 2012. She advised that her agent stated the Equipment Breakdown Enhancement Endorsement (#######) was sold to her as an endorsement that would cover such losses as the breakdown of her air conditioning unit. [redacted] advised that she dropped her home warranty policy as a result of the information provided by her agent.
We discussed [redacted]’s understanding of the Equipment Breakdown endorsement with her agent, [redacted]. He agreed that he was under the understanding that this endorsement would be comparable to a home warranty policy.
We advised [redacted] that we would be able to extend coverage for her loss if she would provide the name of her former home warranty policy company to us. We advised that if the home warranty policy would have provided coverage for the replacement of the air conditioning unit, we would also provide such coverage.
[redacted] advised that she is unwilling to provide the requested information to us.
We have since requested that her agent attempt to obtain the information from her. At this time, we are awaiting a response from [redacted]
If you require further assistance in this matter, please contact our Customer Relations Coordinator, [redacted], toll-free at ###-###-####, Ext. ##### or by email at [redacted]
Sincerely,
[redacted]
[redacted]
Western Claims Zone
Allied Property & Casualty Insurance Company
Phone: ###-###-####
Email Address: [redacted]
We are in receipt of your correspondence dated April 25, 2017 addressed to [redacted] regarding[redacted]’s concern regarding the SmartRide program. I will be happy to respond to the concernsof Ms. [redacted] on her behalf.Policy [redacted] is a semi-annual personal automobile policy...
which incepted on October 1,2015 and most recently renewed on April 1, 2017. When Mrs. [redacted]’s 2016 Toyota Avalon wasadded to the policy on December 3, 2016 it was enrolled into the SmartRide program. The SmartRidedevice was installed in the vehicle on December 15, 2016.The normal period of time the device has to be installed is four months prior to renewal date. InMrs.[redacted]’s situation the device was installed 22 days prior to the Janurary 6th scoring date. TheSmartRide device would have needed to be installed by October 13,2016, in order to receive discounteffective at renewal date Apil 1st,2017. Since the device didn’t meet the time requirements,any eligiblediscount will apply to premium that renews on October 1st 2017.The SmartRide program provides personalized feedback to policyholders to help them make even saferdriver decisions. The SmartRide device doesn’t create dangerous driving situations. Mrs.[redacted]stated that she, will speed through yellow lights to prevent from getting a “hard brake penalty”. Thedevice is intended to document your driving habits and positively effect the way you drive.If you require further assistance please contact, Brandon C[redacted], at ###-###-#### or by email at[redacted].Sincerely,Jason M[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. ]I am willing to pay the $60.66 for January 1, 2017 through January 18, 2017. Let me know where to call to render the payment. I usually made payments with a representative who provided a confirmation number and sent an email to [redacted]@gmail.com I would like to expedite this promptly to avoid more stress.
Thank you for prompt respond to my complaint. [redacted] from Nationwide has some of the information correct but not all. Nationwide changed my premium many times between September 2014 and January 2015. I was quoted wrong from the day 1, but agent did tell me that quote may change a "little". Agent told me that if I get renters insurance the overall policy will be less expensive. She was aware that I live in the apartment building, not a house. We had a discussion if my car is in the garage or in the parking lot or street. She asked if I live downstairs or upstairs, etc.......Basically she knew that it was not a house. After my policy increased because of the agent's mistake I contacted Nationwide and said that I am not interested in the renters insurance and want to cancel it. I am attaching a letter that I sent to Nationwide. Per [redacted] I was still charged and responsible for the premium of that renters insurance till now. The calculations for the final payment are not correct. My regular monthly payment was calculated as $216.73, because I've replaced a car there was an additional payment of $61.56 for the month of December 12th through January 12 th, making a total monthly payment that I would be paying of $278.29. I understand that I would need to pay for the January 12th through January 20 th. I shouldn't be charged for the 20th because I've already purchased insurance from [redacted] ( attached). My final payment should be $61.59 plus $62.83 (278.29 /31x7 days), making it a total of $124.39. This is still incorrect because as [redacted] mentioned the adjusted policy was not corrected and I was charged for the renters insurance and I shouldn't.Why would Nationwide send me a warning notice of the January 22 nd payment for $340.93 after I contacted them and cancelled policy on January 20th, and why $340.93 ???I am very unhappy with Nationwide practices, luring customers to purchase insurance with attractive rates and later keep changing it. Agents need more training since every time I've called I got different responds and different email address to send required documents. I just hope that this is going to be over soon, and for sure will not recommend Nationwide to any of my friends.
[redacted]
This is in response to [redacted] rejection of the Company’s March 16, 2017 resolution.The complainant is rejecting the prior response because we have not provided proof that the [redacted]Motor Vehicle Administration was notified that the accidents were not at fault. Nationwide Insurance doesnot report accidents to the Motor Vehicle Administration. The Motor Vehicle Administration has no record ofthese accidents. The Company does report accidents to LexisNexis. This is part of Ms. Lewis’ CLUE report.The Company has notified LexisNexis to add a not at fault indicator to the 09/11/15 and 11/03/16 accidents.The CLUE reported previously indicated that fault was not reported or unknown. LexisNexis will mail Ms.Lewis a notification once they complete the request. Ms. Lewis should have the confirmation within twoweeks.If you require further assistance, please contact our Customer Relations Coordinator, Dawn H[redacted], at 614-435-0124 or by email at [redacted]Sincerely,Shari D[redacted]
I am in receipt of the Letter of Experience from [redacted].
Policy [redacted] has been voided effective July 29, 2014.
A full refund, of $969.60, was mailed to Ms. [redacted] on March 6, 2015. Check [redacted] should be received within 3 to 5 business days.
If you have any further questions, please do not hesitate to contact me, at ###-###-####, ext. [redacted]
Sincerely,
Christina L[redacted]
[redacted]
Nationwide
###-###-####, ext. [redacted]
[redacted]
Please allow this letter to serve as a response to the above captioned Revdex.comcomplaint filed by Mr. [redacted].Contrary to Mr. [redacted]'s response, his 2014 Nissan Pathfinder, with 46,989 miles, was not"brand new" at the time of inspection. As stated in my earlier response, a New York Statelicensed appraiser conducted the inspection. A subsequent inspection will also take place by Mr.[redacted]'s repair facility prior to repair. We will address any issues or additional damagediscovered by the repair facility. In addition, Mr. [redacted] also put in a diminished valueclaim that will be evaluated once the repair to his vehicle is completed.If you require further assistance, please contact our [redacted] Joey L[redacted]at ###-###-#### or by email at [redacted]Sincerely,Alan S[redacted]
Thank you for your latest request for an update on this inquiry. At this time, the claim is still under investigation. We have retained legal counsel who is communicating directly with Ms. [redacted] We are requesting documentation in accordance with the terms and conditions of the insured’s policy. We are only asking Ms. [redacted] to comply with the policy conditions. If you have any further questions, feel free to contact me at ###-###-####. Sincerely, Ron H[redacted]
Thank you for your assistance with this matter. As I have spoken with a number of various individuals regarding this accident and cannot remember the exact dates and times of all calls, I obtained a detailed call log from my cellular phone provider. In her response, [redacted] asserts that all calls to [redacted] were returned, however, I have included the copy of my cellular phone records that indicate otherwise. [redacted]’s claim that I spoke with [redacted] on September 17, 2014 is not indicated in the telephone records. As seen in the records, [redacted]e did not call and speak with me on September 17, 2014. The records show that 4 attempts at contact were made on September 8, 2014, none of which were returned. During these attempts messages were left for both [redacted] and Nicole Albert. I awaited a response for 19 days before I attempted to phone [redacted] again. Messages were left for [redacted] again on September 27 and 29, and [redacted] finally answered a call that was made on September 30, 2014, as the records show this was a 6 minute telephone call. It was during this conversation that [redacted] advised me to file the claim with my own insurance company as [redacted] was awaiting a statement of the accident from her insured. When I informed [redacted] that I would be calling again for an update as the accident occurred approximately a month earlier she informed me that calling again nor filing a complaint with the [redacted] Department of Insurance would speed up this process and that she might just deny the claim. The fact that [redacted] brought up the possible denial following this statement was taken as a threat if further action was taken.
As for proof of [redacted] denying the claim in retaliation for filing the complaint with the [redacted] Insurance Department, it seems impossible to prove [redacted]’s mental impressions and intentions, however the timing of the denial is extremely suspect. I was informed by [redacted], who was the Consumer Services Investigator with the [redacted] Insurance Department that a fax was sent to [redacted], [redacted]’s direct supervisor and [redacted] telephoned [redacted] at work to inform her of the denial less than 48 hours after receiving the fax. The timing of the denial coupled with the comments made directly to me in the September 30, 2014 telephone conversation rest solely on circumstantial evidence, however it seems impossible to have complete undeniable proof. If [redacted] has any suggestions as to how she would like me to prove these allegations, I would be more than happy to attempt to obtain this evidence.
The repugnant behavior of Nationwide’s employees is only overshadowed by the fact that the company utterly refuses to admit a mistake. While refusal to admit fault by placing blame on someone else may have excused behavior at the age of four, this type of conduct is not acceptable for professional adults. The defamatory statements made by Nationwide’s insured, and repeated by Nationwide’s employees, regarding [redacted]’s driving capabilities are completely without merit and factually untrue. To this date, I have be required to take time off from work and paid for gas to take my vehicle to the car dealership to have repairs made that were solely caused by Nationwide’s insured. Furthermore, the mechanic that performed the repairs noted the location of the damage and inquired as to why my insurance company was paying for the damage as the placement clearly indicates that the other driver is at fault. Nationwide is adamant to take this case to Intercompany Arbitration, which is further prolonging repayment to myself and my own insurance company as Nationwide is unable to prove the allegations made by their insured. In the meantime, I have been denied the full use and enjoyment of my personal property from August 29, 2014 up to November 24, 2014. Furthermore, in order to have the repairs made I was forced to take time off from work and have incurred additional expenses, such as the gas used to drive to the dealership, and have the money used to cover my deductible tied up until these two insurance companies decided to have this matter resolved. If the conduct of Nationwide is acceptable, this to me is completely asinine. This conduct can only be likened to that of a dead-beat dad refusing to pay child support until absolutely forced to. Should this behavior be allowed, no insurance company would ever admit liability and every single car accident that occurs would clog up the court system. The recent actions of Nationwide stand as testimony for the need for attorneys and litigation when dealing with behemoth insurance companies. Nationwide’s actions in this situation appear to be a delaying tactic as further evidenced by the fact that Nationwide is insisting on Intercompany Arbitration. While Intercompany Arbitration will settle the matter between both insurance companies, it does absolutely nothing for me. From the very beginning all I have received as a result of this accident is extreme stress and anxiety and in the end will only be rewarded with the exact amount of money I paid as my deductible, which was rightfully mine to begin with. Also, Nationwide assumes that this is strictly a property damage case, however, that has not fully been determined at this point in time. This whole experience has shown me that Nationwide Insurance Company and its agents are totally lacking in professionalism and would take any measures at my disposal not to recommend Nationwide Insurance Company to anyone. Harleysville Insurance’s slogan is “Good people to know,” however; the company and I apparently have differing opinions on the definition of the word good.
...⇄ Sincerely,
[redacted]
Thank you for your additional inquiry. Nationwide Mutual Fire Insurance Company is dealing with the customer in a professional and courteous manner. At this time, the claim is still under investigation. We requested to meet with Ms. [redacted] on March 26, 2015, however she did not show. We are in the process of reaching out to her to attempt to reschedule so that we can complete our investigation. We have explained to Ms. [redacted] our need to gather additional information to support her claim for any additional damages. This includes an inspection by an Electrical expert which we are attempting to schedule with Ms. [redacted]. At this time, we have made payment for all damages that have been confirmed. No additional payments can be made until our investigation is completed. We are requesting documentation in accordance with the terms and conditions of the insured’s policy. We hope this will resolve all pending concerns. However, if you have any further questions feel free to contact me directly. Sincerely, Andrea B[redacted] Nationwide Mutual Fire Insurance Company ###-###-#### [redacted]