Please find attached a copy of the check that was sent to the lien holder of Ms [redacted] 's vehicleIt was prorated back to the February date when the first cancellation request was made.It was our understanding that this is was the resolution she was seeking.Sincerely, [redacted] Compliance Director Midway Nissan
February 12, Revdex.com [redacted] Re: # [redacted] We are in receipt of the complaint filed by [redacted] We apologize that our sales staff did not communicate with [redacted] the “bird dog” process correctly “Bird dog” fees are paid when a customerrefers a friend or relative and they in turn purchase a vehicle from MidwayNissan The fee is paid to the referring customer when the deal is completely funded from the lending institution [redacted] ’s referral purchased their vehicle on January 25, The financial papers were sent to the lender on February 9, We are currently waiting for the funds to be received, as well as the down payment check from the customer to clear the bankThis is our standard procedure for all “bird dog” fee payments [redacted] will be contacted by our Customer Service Director, [redacted] when all of the bank requirements have been met Prior to that if [redacted] has any questions he can contact MrHendizadeh directly at the dealership.Again, we apologize for the inconvenience this has caused [redacted] Thank you for the opportunity to respond to this complaintPatti StephanyCompliance Director Midway Nissan
March 26, Case#– [redacted] ***Our Finance Director, [redacted] has been in contact with [redacted] and has explained to him that Midway Nissan has no control over therefund amounts returned from the Service Contracts and GAP Insurance The individual companies prorate the refunds based on the in-service date to the date that the contract is cancelled The refund checks are issued by the individual companies directly to the lien holder on file.Sincerely, [redacted] Compliance Director- Midway Nissan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This matter has not been resolved
Our Customer Service Director has sent the following message to the customer via email He is going to work with the customer to get his bird dog fee paid as soon as possible.We do apologize, but there are procedures that the dealership has to follow.Hello [redacted] , I am responding to your Revdex.com complaint on the referral that isowed to youI do apologize that the process and policy wasn’t clearlycommunicated to you on a referral getting paid out to someoneThere is noissue sending a referral to someone or you but we do have a process we have tofollow before someone can receive itWe do have to wait for the bank to fundthe deal and for all the paperwork to finalizeIn this situation your referralalso has a check that is being held before it is deposited because they didn’thave the down payment money upfrontThat check is due to go through on February27th , it can take a few days to reflect with the bank and then onceit goes through the transaction will be completely final and you will receivethe moneyOnce again I am sorry for the lack of communicationLastly we doneed a wfilled out, I know you had filled one out already but it wasaccidentally shreddedI have attached another copy, please provide your name,address, social security number and signature in the area’s provided on theform The fax number is below if you want to fax it back if you areunable to scan it and email it back to me If you fax it please let meknow so I can look for it
Our customer service director has been in contact with the customer regarding scheduling an appointment to come in and review his purchase with our Finance Director. We feel this appointment will address all of the customers concerns.*** ***Compliance Director
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Busines bureau I considered this complaint resolved.thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I acknowledge the position of Midway Nissan, but stand firm on the fact that I accepted a legitimate offer made by their sales staffAny confusion in the actual amount of the vehicle is because their sales staff was misleading, heard what they wanted to hear, or played with the numbers after the fact and failed to clearly spell out the true cost during the 6-8 email and telephone conversations that occurred.I responded to an ad on their website for a vehicle advertised at a starting price of $9,and made it clear from the beginning what I was looking for and what I was willing to payIn the end the deal was some $5,000+ more than we ever discussed.So, in an effort to wash my hands of this, I will accept a payment of $to cover the $in fuel and $in meals incurred on the mile, 2-day round trip; not to mention the additional wear and tear on my aging truck (purchased from Midway Nissan)This amount takes into consideration the $in fuel that Midway Nissan put in my tank on the evening of February 28.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is not as advertised in the referral packageThe documentation has no stipulation as to packages or fundingIt states The referrer will receive in cashThere is nothing that states it will be delayedSO perhaps:I get paid nowthe card and documentation needs to define the terms
Regards,
*** ***
February 6, 2015Ms*** has agreed to come into the dealership and re-contract on her vehicle. All products purchased with the initial contract will be removed as she has requested. We believe that all of her issues with the vehicle purchase have been resolved. Sincerely,***
***Midway Nissan - Compliance Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been in contact with *** *** and he is looking into refunding me back to March, when I had originally submitted the first copy of cancellation paperwork. He is supposed to get back to me in a couple of days
Regards,
*** ***
January 20,2015Thank you for the opportunity to respond to the complaint submitted by Mr.***.Our staff has worked with MrTrejo and placed him in a new NissanIt is our understanding that Mr.*** issues have been addressed and he is now satisfied with his purchase.Sincerely,***
***Compliance Director - Midway Nissan
March 9, 2015We are in receipt of the complaint *** *** filed with your office. *** *** was working off of an estimated price from a vehicle he had put together himself online, Midway Nissan didn’t have that specific vehicle in stockWe had arranged a "dealer trade" with
another dealership, that dealership sold the vehicle before we were able to obtain it We then had to arrange another trade with a different dealer.When *** *** built his vehicle on line, the "estimated" invoice price was $29, The vehicle *** *** purchased had and MSRP of $35,and an invoice price of $33, *** *** purchase the vehicle for $29, The price listed did not include taxes, tiltle, license and doc fees, as well as any dealer adds.*** *** came in and all the numbers were broken down for himAt that point there was a $1,difference which was for a warranty he purchasedWe offered to cancel the warranty but *** *** declinedWe would be happy to sit down with him again and review all of the numbers.Sincerely,*** ***Compliance Director- Midway Nissan
Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted].Our Customer Service Director has been in touch with Ms. [redacted], and an appointment for today has been scheduled to resolve her problems. After the appointment we will respond with the resolution.Thank...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I tried to send this e mail on Tue,Mar 10,2015 but I think it went to the wrong address. Evidently your sales staff did not tell you that I was buying the [redacted] using the Build and Buy program on 1/7/15. I'm pretty sure that they will say that they did not know that. I have all the paperwork for the car I was trying to buy (the bait car) and the switch car. They did not show me how they came up with the Amount Financed and the Finance Charge until I signed the paper work. [redacted] gave me two pages of back up data the next day but it took me many hours to find out that they added $4031 to the Amount Financed and the Finance Charge.[redacted] told me on 1/7/15 that I had to finance the car in order to get a $4000 rebate. [redacted] told me on 1/7/15 that I had to buy a Mechanical Protection Plan (Extended Warranty) in order to get 2.9% financing.I offered to settle for $650 on 1/8/15 but [redacted] only offered me a $100 [redacted] credit.I checked the Build and Buy web site on 3/9/15. I asked for the Midway Nissan dealer price for the same 2014 [redacted] SV that they switched me too. Same color,same options and same MSRP. The dealer price was $29,143 including total dealer fees and [redacted]. It is noted that [redacted] and [redacted] are offering 2014 [redacted] SV's for less than $30,000. Using Midway Nissan cost data, the sales tax,title,license and registration would be $2689 and the total cost to me would be $31,832. The next day (3/10/15) I got an e mail from [redacted] at Midway to sell me this [redacted] for the dealer price of $29,143.Sincerely,[redacted]
September 30, 2015Phoenix Revdex.com
[redacted]
[redacted] [redacted] Re: Complaint – [redacted] I am responding to the complaint submitted by Mr. [redacted] regarding his experience with Midway Nissan. On behalf of Midway Nissan I would like...
to extend our apology to Mr. [redacted] for any inconvenience he experienced on theday that he visited our dealership. The vehicle Mr. [redacted] inquired about was pushed on line with a stock photo, not the actual photo. It typically takesabout 3-5 days for the real photo to be added to our website because of the number of vehicles that we sell. It was not nor has it ever been our intent to mislead a customer or hide any damage on a vehicle that is for sale. As a gesture of customer goodwill we would like to send Mr. [redacted] a restaurant gift card to make up for lost time and the experience. We regret that Mr.[redacted] did not receive the customer service he expected or deserved. The gift card will be sent to the address listed on this complaint. Thank you for the opportunity to respond to this complaint. Sincerely, [redacted]Compliance Officer – Midway Nissan
Dear Revdex.com Representative, According to our Customer Service Manager, everything has been resolved with the customer. Best, Gizelle C[redacted]Compliance Director
Dear Revdex.com Representative, Ms. [redacted] needs to contact me directly to provide a valid POA. She can scan and email to [redacted], we will also need for her to attach a copy of her identification. She can also walk in the original copy for verification, and she can reach me at ###-###-#### Ext [redacted] to set up an appointment. We have not received any documentation from Ms. [redacted]. Best, Gizelle C[redacted]Compliance Director
Please find attached a copy of the check that was sent to the lien holder of Ms [redacted] 's vehicleIt was prorated back to the February date when the first cancellation request was made.It was our understanding that this is was the resolution she was seeking.Sincerely, [redacted] Compliance Director Midway Nissan
February 12, Revdex.com [redacted] Re: # [redacted] We are in receipt of the complaint filed by [redacted] We apologize that our sales staff did not communicate with [redacted] the “bird dog” process correctly “Bird dog” fees are paid when a customerrefers a friend or relative and they in turn purchase a vehicle from MidwayNissan The fee is paid to the referring customer when the deal is completely funded from the lending institution [redacted] ’s referral purchased their vehicle on January 25, The financial papers were sent to the lender on February 9, We are currently waiting for the funds to be received, as well as the down payment check from the customer to clear the bankThis is our standard procedure for all “bird dog” fee payments [redacted] will be contacted by our Customer Service Director, [redacted] when all of the bank requirements have been met Prior to that if [redacted] has any questions he can contact MrHendizadeh directly at the dealership.Again, we apologize for the inconvenience this has caused [redacted] Thank you for the opportunity to respond to this complaintPatti StephanyCompliance Director Midway Nissan
March 26, Case#– [redacted] ***Our Finance Director, [redacted] has been in contact with [redacted] and has explained to him that Midway Nissan has no control over therefund amounts returned from the Service Contracts and GAP Insurance The individual companies prorate the refunds based on the in-service date to the date that the contract is cancelled The refund checks are issued by the individual companies directly to the lien holder on file.Sincerely, [redacted] Compliance Director- Midway Nissan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This matter has not been resolved
Our Customer Service Director has sent the following message to the customer via email He is going to work with the customer to get his bird dog fee paid as soon as possible.We do apologize, but there are procedures that the dealership has to follow.Hello [redacted] , I am responding to your Revdex.com complaint on the referral that isowed to youI do apologize that the process and policy wasn’t clearlycommunicated to you on a referral getting paid out to someoneThere is noissue sending a referral to someone or you but we do have a process we have tofollow before someone can receive itWe do have to wait for the bank to fundthe deal and for all the paperwork to finalizeIn this situation your referralalso has a check that is being held before it is deposited because they didn’thave the down payment money upfrontThat check is due to go through on February27th , it can take a few days to reflect with the bank and then onceit goes through the transaction will be completely final and you will receivethe moneyOnce again I am sorry for the lack of communicationLastly we doneed a wfilled out, I know you had filled one out already but it wasaccidentally shreddedI have attached another copy, please provide your name,address, social security number and signature in the area’s provided on theform The fax number is below if you want to fax it back if you areunable to scan it and email it back to me If you fax it please let meknow so I can look for it
Our customer service director has been in contact with the customer regarding scheduling an appointment to come in and review his purchase with our Finance Director. We feel this appointment will address all of the customers concerns.*** ***Compliance Director
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Busines bureau I considered this complaint resolved.thank you
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I acknowledge the position of Midway Nissan, but stand firm on the fact that I accepted a legitimate offer made by their sales staffAny confusion in the actual amount of the vehicle is because their sales staff was misleading, heard what they wanted to hear, or played with the numbers after the fact and failed to clearly spell out the true cost during the 6-8 email and telephone conversations that occurred.I responded to an ad on their website for a vehicle advertised at a starting price of $9,and made it clear from the beginning what I was looking for and what I was willing to payIn the end the deal was some $5,000+ more than we ever discussed.So, in an effort to wash my hands of this, I will accept a payment of $to cover the $in fuel and $in meals incurred on the mile, 2-day round trip; not to mention the additional wear and tear on my aging truck (purchased from Midway Nissan)This amount takes into consideration the $in fuel that Midway Nissan put in my tank on the evening of February 28.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is not as advertised in the referral packageThe documentation has no stipulation as to packages or fundingIt states The referrer will receive in cashThere is nothing that states it will be delayedSO perhaps:I get paid nowthe card and documentation needs to define the terms
Regards,
*** ***
February 6, 2015Ms*** has agreed to come into the dealership and re-contract on her vehicle. All products purchased with the initial contract will be removed as she has requested. We believe that all of her issues with the vehicle purchase have been resolved. Sincerely,***
***Midway Nissan - Compliance Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been in contact with *** *** and he is looking into refunding me back to March, when I had originally submitted the first copy of cancellation paperwork. He is supposed to get back to me in a couple of days
Regards,
*** ***
January 20,2015Thank you for the opportunity to respond to the complaint submitted by Mr.***.Our staff has worked with MrTrejo and placed him in a new NissanIt is our understanding that Mr.*** issues have been addressed and he is now satisfied with his purchase.Sincerely,***
***Compliance Director - Midway Nissan
March 9, 2015We are in receipt of the complaint *** *** filed with your office. *** *** was working off of an estimated price from a vehicle he had put together himself online, Midway Nissan didn’t have that specific vehicle in stockWe had arranged a "dealer trade" with
another dealership, that dealership sold the vehicle before we were able to obtain it We then had to arrange another trade with a different dealer.When *** *** built his vehicle on line, the "estimated" invoice price was $29, The vehicle *** *** purchased had and MSRP of $35,and an invoice price of $33, *** *** purchase the vehicle for $29, The price listed did not include taxes, tiltle, license and doc fees, as well as any dealer adds.*** *** came in and all the numbers were broken down for himAt that point there was a $1,difference which was for a warranty he purchasedWe offered to cancel the warranty but *** *** declinedWe would be happy to sit down with him again and review all of the numbers.Sincerely,*** ***Compliance Director- Midway Nissan
Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted].Our Customer Service Director has been in touch with Ms. [redacted], and an appointment for today has been scheduled to resolve her problems. After the appointment we will respond with the resolution.Thank...
you,[redacted]Compliance Director - Midway Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I tried to send this e mail on Tue,Mar 10,2015 but I think it went to the wrong address. Evidently your sales staff did not tell you that I was buying the [redacted] using the Build and Buy program on 1/7/15. I'm pretty sure that they will say that they did not know that. I have all the paperwork for the car I was trying to buy (the bait car) and the switch car. They did not show me how they came up with the Amount Financed and the Finance Charge until I signed the paper work. [redacted] gave me two pages of back up data the next day but it took me many hours to find out that they added $4031 to the Amount Financed and the Finance Charge.[redacted] told me on 1/7/15 that I had to finance the car in order to get a $4000 rebate. [redacted] told me on 1/7/15 that I had to buy a Mechanical Protection Plan (Extended Warranty) in order to get 2.9% financing.I offered to settle for $650 on 1/8/15 but [redacted] only offered me a $100 [redacted] credit.I checked the Build and Buy web site on 3/9/15. I asked for the Midway Nissan dealer price for the same 2014 [redacted] SV that they switched me too. Same color,same options and same MSRP. The dealer price was $29,143 including total dealer fees and [redacted]. It is noted that [redacted] and [redacted] are offering 2014 [redacted] SV's for less than $30,000. Using Midway Nissan cost data, the sales tax,title,license and registration would be $2689 and the total cost to me would be $31,832. The next day (3/10/15) I got an e mail from [redacted] at Midway to sell me this [redacted] for the dealer price of $29,143.Sincerely,[redacted]
September 30, 2015Phoenix Revdex.com
[redacted]
[redacted] [redacted] Re: Complaint – [redacted] I am responding to the complaint submitted by Mr. [redacted] regarding his experience with Midway Nissan. On behalf of Midway Nissan I would like...
to extend our apology to Mr. [redacted] for any inconvenience he experienced on theday that he visited our dealership. The vehicle Mr. [redacted] inquired about was pushed on line with a stock photo, not the actual photo. It typically takesabout 3-5 days for the real photo to be added to our website because of the number of vehicles that we sell. It was not nor has it ever been our intent to mislead a customer or hide any damage on a vehicle that is for sale. As a gesture of customer goodwill we would like to send Mr. [redacted] a restaurant gift card to make up for lost time and the experience. We regret that Mr.[redacted] did not receive the customer service he expected or deserved. The gift card will be sent to the address listed on this complaint. Thank you for the opportunity to respond to this complaint. Sincerely, [redacted]Compliance Officer – Midway Nissan
The issue has been resolved and the customer has been reimbursed in the amount of $1,000.00
Dear Revdex.com Representative, According to our Customer Service Manager, everything has been resolved with the customer. Best, Gizelle C[redacted]Compliance Director
Dear Revdex.com Representative, Ms. [redacted] needs to contact me directly to provide a valid POA. She can scan and email to [redacted], we will also need for her to attach a copy of her identification. She can also walk in the original copy for verification, and she can reach me at ###-###-#### Ext [redacted] to set up an appointment. We have not received any documentation from Ms. [redacted]. Best, Gizelle C[redacted]Compliance Director