April 5, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.Midway Nissan contacted the customer this morning and left a voice mail message asking her to contact our Customer Service Director.We would like to schedule an appointment for the customer to come into the...
dealership, where her vehicle purchase will be cancelled and her trade returned to her.Sincerely,Patti S[redacted]Compliance Director Midway Nissan
April 4, 2016Our Finance Director has been in contact with the customer and scheduled an appointment to discuss his financing issues. The customer did not keep the appointment. The dealership has made several attempts to reschedule with the customer, but has been unable to do so.Sincerely,Patti...
Subject: RE: Complaint ID [redacted] To: Revdex.com Ms. [redacted] had her car towed to my business. She called me the next morning and proceeded with telling me her car quit running. When I checked out the car, the battery was dead. I charged the battery but the car would turn over. This car has a...
used car lot box under the dash which will keep car from turning over if you have not made a payment. I called Ms. [redacted] to tell her the car would not turn over and I believed it was the box under the dash and I asked if she had made her payments. The boxes usually have a red or green light on them and this box did not have any lights lit. Ms. [redacted] said she had made her payments and I asked her to call car lot to see if they had the box turned off. Ms. [redacted] called me back, said car lot did not have car turned off and gave me the car lot's phone number and asked me to call them. I called the car lot and they said it sounded like the box was not getting battery voltage. I checked it and the box was getting voltage. I unplugged the box and then plugged back in and I got a red light on the box and the car started turning over but still would not start. After car started turning over I checked it out and found that the timing belt was out. I called Ms. [redacted] and let her know her car needed a Timing Belt Kit and suggested a water pump while we were doing it. She agreed to the price I gave her. I tore the car down and the Timing Belt Tensioner Idler Bearing had broke causing the timing belt to jump and shred. I put the timing belt kit on Ms. [redacted]'s car and it started right up. I called Ms. [redacted] on 6/3/16 to let her know her car was fixed. I had test drove the car and it ran good. The car sat on my lot 4 to 5 days before she picked it up which we had agreed to, due to monetary reasons. When Ms. [redacted] picked up her car it started right up and she drove off my lot. She called me about an hour later and said the car had quit running, was doing the same thing. I picked up her car with my wrecker and brought it back to my shop. I checked out the car the next day and found it had a Direct Short in electrical system. I could not charge the battery, could not jump it and was afraid the car would catch on fire so I unhooked battery. I called Ms. [redacted] and told her what happened and she wanted me to check out the short for free. I explained to her I could not do that because I didn't have anything to do with the short. If Ms. [redacted]'s car had a short in the electrical system when I fixed it, the car would never have left my lot. This car has over 160,000 miles on it and that is 40,000 miles past due for the timing belt. Electrical Shorts can be intermittent. When Ms. [redacted] brought her car to me the first time it did not have an electrical short. Sincerely, [redacted] Owner
February 12, 2015 Revdex.com[redacted]
Re: #[redacted] We are in receipt of the complaint filed by [redacted]. We apologize that our sales staff did not communicate with [redacted]the “bird dog” process correctly....
“Bird dog” fees are paid when a customerrefers a friend or relative and they in turn purchase a vehicle from MidwayNissan. The fee is paid to the referring customer when the deal is completely funded from the lending institution. [redacted]’s referral purchased their vehicle on January 25, 2015. The financial papers were sent to the lender on February 9, 2015. We are currently waiting for the funds to be received, as well as the down payment check from the customer to clear the bank. This is our standard procedure for all “bird dog” fee payments. [redacted] will be contacted by our Customer Service Director, [redacted] when all of the bank requirements have been met. Prior to that if [redacted] has any questions he can contact Mr. Hendizadeh directly at the dealership.Again, we apologize for the inconvenience this has caused [redacted]. Thank you for the opportunity to respond to this complaint. Patti StephanyCompliance Director Midway Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 4, 2016On behalf of Midway Nissan I apologize for the unwanted sales calls made to Ms. [redacted] I have personally corrected the database to show Ms. [redacted] as "do not call/do not contact."Should she receive any further contact from the Midway Nissan Sales Team, please contact me...
directly at [redacted] or [redacted] Please have the sales person's name, the date and the time of the call and I will handle the matter personally.Again, please accept our apologies for these calls and texts.Sincerely,Patti S[redacted]Compliance Director Midway Nissan
Dear Revdex.com Representative, Our CSI Manager has been in contact with Mr. [redacted]. We have agreed to issue Mr. [redacted] a check in the amount of $200.00 for the purchase of the headrest he mentions in his Complaint. Mr. [redacted] has signed a General Release and has agreed to withdraw this...
Complaint as well as the Review he gave us on our Revdex.com profile.Mr. [redacted] advised our CSI Manager that he has attempted to delete the review he gave us, however does not see that option. We are hoping you can provide Mr. [redacted] assistance in removing his initial review of Midway Nissan?Best, Gizelle C[redacted]Compliance Director.
December 29, 2015 On behalf of Midway Nissan I would like to apologize to Ms. [redacted] for the problems she experienced when inquiring about a 2015 Nissan Pathfinder. The sales staff quoted a price for a vehicle other than the 2015 Pathfinder she was interested in. We have...
taken steps with the sales staff to ensure that this does not happen with future customers.Our Customer Service Director, Aaron H[redacted] has been in touch with Ms. [redacted] in an effort to remedy the situation and come to an acceptable resolution. Ms. [redacted] respectfully declined all offers.We appreciate Ms. [redacted] bringing this issue to our attention. And as stated above we have addressed it with the Nissan Sales team.Thank you for the opportunity to respond to this complaint.Sincerely,Patti S[redacted] - Midway Nissan
Thank you for the opportunity to respond to the complaint submitted by Mr. [redacted].We apologize that it has taken this long to process all of the necessary paperwork to cancel the products purchased by Mr. [redacted].MPP processed the claims for Mechanical Protection, Tire Assure, and Paint...
Protection. This refund was processed and sent on 10/22/2015.The refund for the Nissan Maintenance Agreement, GAP, and Skylink were processed and mailed via Fed Ex on 10/26/15. Mr. [redacted] can verify these refunds with his lender. Again we apologize for the extended delay. Sincerely,[redacted]Compliance Director Midway Nissan
Please find attached a copy of the check that was sent to the lien holder of Ms. [redacted]'s vehicle. It was prorated back to the February date when the first cancellation request was made.It was our understanding that this is was the resolution she was seeking.Sincerely,[redacted]Compliance Director Midway Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. This matter has not been resolved
Midway Nissan is in receipt of the complaint filed with your office.We contacted the customer in an attempt to resolve his issues with the purchase of the truck. The customer has purchased a vehicle from another dealer, and chose not to do business with Midway Nissan.We consider the matter to be...
closed.Sincerely,Patti S[redacted]Compliance Director - Midway Nissan
We are in receipt of the second response submitted by the customer. Our Customer Service Director will have a check cut for $119.00 and sent to the customer at the address listed on the complaint.Sincerely,[redacted]Compliance Director - Midway Nissan
March 26, 2015 Case#10543857 – [redacted]Our Finance Director, [redacted] has been in contact with [redacted] and has explained to him that Midway Nissan has no control over therefund amounts returned from the Service Contracts and GAP Insurance. The individual companies prorate the...
refunds based on the in-service date to the date that the contract is cancelled. The refund checks are issued by the individual companies directly to the lien holder on file.Sincerely,[redacted]Compliance Director- Midway Nissan
Our Customer Service Director has left a phone message as well as an email for the customer. We have made the offer of dinner for two or reimbursement with proof of receipts. The customer has not responded to our offer. We feel we have attempted to resolve his issues in a timely manner.
Midway Nissan is in receipt of the complaint filed with your office.We contacted the customer in an attempt to resolve his issues with the purchase of the truck. The customer has purchased a vehicle from another dealer, and chose not to do business with Midway Nissan.We consider the matter to be closed.Sincerely,Patti S[redacted]Compliance Director - Midway Nissan
Midway Nissan has made several calls and left voice mail messages for the customer. The customer has not returned the calls in an effort to resolve the situation.Sincerely,Midway Nissan
I have not received anything from Midway Nissan regarding this complaint. I have attached POA paperwork that they refused to accept at the dealership which initiated the complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. My [redacted] card has been credited so I will consider this complaint resolved.I still believe Midway Nissan engages in Unscrupulous sales practices otherwise I would not have had to file this complaint!
Regards,
[redacted]
April 5, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.Midway Nissan contacted the customer this morning and left a voice mail message asking her to contact our Customer Service Director.We would like to schedule an appointment for the customer to come into the...
dealership, where her vehicle purchase will be cancelled and her trade returned to her.Sincerely,Patti S[redacted]Compliance Director Midway Nissan
April 4, 2016Our Finance Director has been in contact with the customer and scheduled an appointment to discuss his financing issues. The customer did not keep the appointment. The dealership has made several attempts to reschedule with the customer, but has been unable to do so.Sincerely,Patti...
S[redacted]Compliance Director - Midway Nissan
Subject: RE: Complaint ID [redacted] To: Revdex.com Ms. [redacted] had her car towed to my business. She called me the next morning and proceeded with telling me her car quit running. When I checked out the car, the battery was dead. I charged the battery but the car would turn over. This car has a...
used car lot box under the dash which will keep car from turning over if you have not made a payment. I called Ms. [redacted] to tell her the car would not turn over and I believed it was the box under the dash and I asked if she had made her payments. The boxes usually have a red or green light on them and this box did not have any lights lit. Ms. [redacted] said she had made her payments and I asked her to call car lot to see if they had the box turned off. Ms. [redacted] called me back, said car lot did not have car turned off and gave me the car lot's phone number and asked me to call them. I called the car lot and they said it sounded like the box was not getting battery voltage. I checked it and the box was getting voltage. I unplugged the box and then plugged back in and I got a red light on the box and the car started turning over but still would not start. After car started turning over I checked it out and found that the timing belt was out. I called Ms. [redacted] and let her know her car needed a Timing Belt Kit and suggested a water pump while we were doing it. She agreed to the price I gave her. I tore the car down and the Timing Belt Tensioner Idler Bearing had broke causing the timing belt to jump and shred. I put the timing belt kit on Ms. [redacted]'s car and it started right up. I called Ms. [redacted] on 6/3/16 to let her know her car was fixed. I had test drove the car and it ran good. The car sat on my lot 4 to 5 days before she picked it up which we had agreed to, due to monetary reasons. When Ms. [redacted] picked up her car it started right up and she drove off my lot. She called me about an hour later and said the car had quit running, was doing the same thing. I picked up her car with my wrecker and brought it back to my shop. I checked out the car the next day and found it had a Direct Short in electrical system. I could not charge the battery, could not jump it and was afraid the car would catch on fire so I unhooked battery. I called Ms. [redacted] and told her what happened and she wanted me to check out the short for free. I explained to her I could not do that because I didn't have anything to do with the short. If Ms. [redacted]'s car had a short in the electrical system when I fixed it, the car would never have left my lot. This car has over 160,000 miles on it and that is 40,000 miles past due for the timing belt. Electrical Shorts can be intermittent. When Ms. [redacted] brought her car to me the first time it did not have an electrical short. Sincerely, [redacted] Owner
February 12, 2015 Revdex.com[redacted]
Re: #[redacted] We are in receipt of the complaint filed by [redacted]. We apologize that our sales staff did not communicate with [redacted]the “bird dog” process correctly....
“Bird dog” fees are paid when a customerrefers a friend or relative and they in turn purchase a vehicle from MidwayNissan. The fee is paid to the referring customer when the deal is completely funded from the lending institution. [redacted]’s referral purchased their vehicle on January 25, 2015. The financial papers were sent to the lender on February 9, 2015. We are currently waiting for the funds to be received, as well as the down payment check from the customer to clear the bank. This is our standard procedure for all “bird dog” fee payments. [redacted] will be contacted by our Customer Service Director, [redacted] when all of the bank requirements have been met. Prior to that if [redacted] has any questions he can contact Mr. Hendizadeh directly at the dealership.Again, we apologize for the inconvenience this has caused [redacted]. Thank you for the opportunity to respond to this complaint. Patti StephanyCompliance Director Midway Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
January 4, 2016On behalf of Midway Nissan I apologize for the unwanted sales calls made to Ms. [redacted] I have personally corrected the database to show Ms. [redacted] as "do not call/do not contact."Should she receive any further contact from the Midway Nissan Sales Team, please contact me...
directly at [redacted] or [redacted] Please have the sales person's name, the date and the time of the call and I will handle the matter personally.Again, please accept our apologies for these calls and texts.Sincerely,Patti S[redacted]Compliance Director Midway Nissan
Dear Revdex.com Representative, Our CSI Manager has been in contact with Mr. [redacted]. We have agreed to issue Mr. [redacted] a check in the amount of $200.00 for the purchase of the headrest he mentions in his Complaint. Mr. [redacted] has signed a General Release and has agreed to withdraw this...
Complaint as well as the Review he gave us on our Revdex.com profile.Mr. [redacted] advised our CSI Manager that he has attempted to delete the review he gave us, however does not see that option. We are hoping you can provide Mr. [redacted] assistance in removing his initial review of Midway Nissan?Best, Gizelle C[redacted]Compliance Director.
December 29, 2015 On behalf of Midway Nissan I would like to apologize to Ms. [redacted] for the problems she experienced when inquiring about a 2015 Nissan Pathfinder. The sales staff quoted a price for a vehicle other than the 2015 Pathfinder she was interested in. We have...
taken steps with the sales staff to ensure that this does not happen with future customers.Our Customer Service Director, Aaron H[redacted] has been in touch with Ms. [redacted] in an effort to remedy the situation and come to an acceptable resolution. Ms. [redacted] respectfully declined all offers.We appreciate Ms. [redacted] bringing this issue to our attention. And as stated above we have addressed it with the Nissan Sales team.Thank you for the opportunity to respond to this complaint.Sincerely,Patti S[redacted] - Midway Nissan
Midway Nissan has cancelled the vehicle purchase with the customer and returned the trade vehicle.
Thank you for the opportunity to respond to the complaint submitted by Mr. [redacted].We apologize that it has taken this long to process all of the necessary paperwork to cancel the products purchased by Mr. [redacted].MPP processed the claims for Mechanical Protection, Tire Assure, and Paint...
Protection. This refund was processed and sent on 10/22/2015.The refund for the Nissan Maintenance Agreement, GAP, and Skylink were processed and mailed via Fed Ex on 10/26/15. Mr. [redacted] can verify these refunds with his lender. Again we apologize for the extended delay. Sincerely,[redacted]Compliance Director Midway Nissan
Please find attached a copy of the check that was sent to the lien holder of Ms. [redacted]'s vehicle. It was prorated back to the February date when the first cancellation request was made.It was our understanding that this is was the resolution she was seeking.Sincerely,[redacted]Compliance Director Midway Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. This matter has not been resolved
Midway Nissan is in receipt of the complaint filed with your office.We contacted the customer in an attempt to resolve his issues with the purchase of the truck. The customer has purchased a vehicle from another dealer, and chose not to do business with Midway Nissan.We consider the matter to be...
closed.Sincerely,Patti S[redacted]Compliance Director - Midway Nissan
We are in receipt of the second response submitted by the customer. Our Customer Service Director will have a check cut for $119.00 and sent to the customer at the address listed on the complaint.Sincerely,[redacted]Compliance Director - Midway Nissan
March 26, 2015 Case#10543857 – [redacted]Our Finance Director, [redacted] has been in contact with [redacted] and has explained to him that Midway Nissan has no control over therefund amounts returned from the Service Contracts and GAP Insurance. The individual companies prorate the...
refunds based on the in-service date to the date that the contract is cancelled. The refund checks are issued by the individual companies directly to the lien holder on file.Sincerely,[redacted]Compliance Director- Midway Nissan
Our Customer Service Director has left a phone message as well as an email for the customer. We have made the offer of dinner for two or reimbursement with proof of receipts. The customer has not responded to our offer. We feel we have attempted to resolve his issues in a timely manner.
Midway Nissan is in receipt of the complaint filed with your office.We contacted the customer in an attempt to resolve his issues with the purchase of the truck. The customer has purchased a vehicle from another dealer, and chose not to do business with Midway Nissan.We consider the matter to be closed.Sincerely,Patti S[redacted]Compliance Director - Midway Nissan
Midway Nissan has made several calls and left voice mail messages for the customer. The customer has not returned the calls in an effort to resolve the situation.Sincerely,Midway Nissan
I have not received anything from Midway Nissan regarding this complaint. I have attached POA paperwork that they refused to accept at the dealership which initiated the complaint.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. My [redacted] card has been credited so I will consider this complaint resolved.I still believe Midway Nissan engages in Unscrupulous sales practices otherwise I would not have had to file this complaint!
Regards,
[redacted]