Our Customer Service Director has sent the following message to the customer via email. He is going to work with the customer to get his bird dog fee paid as soon as possible.We do apologize, but there are procedures that the dealership has to follow.Hello [redacted], I am responding to your Revdex.com complaint on the referral that isowed to you. I do apologize that the process and policy wasn’t clearlycommunicated to you on a referral getting paid out to someone. There is noissue sending a referral to someone or you but we do have a process we have tofollow before someone can receive it. We do have to wait for the bank to fundthe deal and for all the paperwork to finalize. In this situation your referralalso has a check that is being held before it is deposited because they didn’thave the down payment money upfront. That check is due to go through on February27th , it can take a few days to reflect with the bank and then onceit goes through the transaction will be completely final and you will receivethe money. Once again I am sorry for the lack of communication. Lastly we doneed a w9 filled out, I know you had filled one out already but it wasaccidentally shredded. I have attached another copy, please provide your name,address, social security number and signature in the area’s provided on theform. The fax number is below if you want to fax it back if you areunable to scan it and email it back to me. If you fax it please let meknow so I can look for it.
May 25, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.Our Customer Service Director, Aaron H[redacted] has been in touch with Ms. [redacted] regarding her issue. After speaking Ms. [redacted] indicated that she was satisfied and would close the complaint with your...
Dear Revdex.com Representative,Our management team attempted to contact Ms. [redacted], however Ms. [redacted] answered and stated we must contact her attorney, and immediately hung up. We also sent Ms. [redacted] a text explaining that we would be happy to refund $500.00. We require the credit card...
she brought in, so that we can charge back $300.00, and we will refund $200.00 via a check, as those funds were given in cash.Ms. [redacted] needs to make arrangements with our management team, so that we can refund as stated above.Unfortunately financing is not up to our dealership, but is conditional and subject to Lender Approval. All of our Contracts state that they are not final, that they will be final subject to lender approval. Our management team offered to discount the vehicle a significant amount so that we could make the $500.00 down payment work, however Ms. [redacted] declined. We regret Ms. [redacted] is upset, and have truly attempted to help Ms. [redacted] as best we can.Ms. [redacted] can contact Aaron H. our Customer Service Director at ###-###-#### to make arrangements for the refund. Best,Gizelle C[redacted]Compliance Director
February 15, 2016Please accept our apology for the delay in replying to Ms. [redacted] complaint with Midway Nissan.Ms. [redacted] picked up her check for $500.00 on January 25, 2016 and cashed it on January 26, 2016.At this time we consider the matter to be closed.Sincerely,Patti S[redacted]Compliance...
Dear Revdex.com Representative,We have taken the time to review and research the Complaint made by Mr. [redacted].We regret that we were not able to reach an agreement that would work both for Mr. [redacted] and Midway Nissan. We apologize if there was any misunderstanding during Mr. [redacted]'s...
visit with us. Best,Gizelle C[redacted]Compliance Director
July 17, 2015Thank you for the opportunity to respond to the complaint submitted by [redacted] regarding her experience at Midway Nissan.We apologize for the confusion regarding the vehicle purchase. All contracts will be cancelled and the vehicle will be returned to Midway...
Nissan.Sincerely,[redacted]Compliance Director Midway Nissan
November 10, 2015 We have an exceptional rate of customers who have an excellent
experience however there are a few customers whose experience may not be excellent.
Therefore we always want to try and create a resolution and make the situation
right with any customer who is unsatisfied if possible. We have reached out to
the several times wanting to invite her in and she has been unresponsive to us.
We will gladly sit down with her to go over the contract and documents to try
and create a resolution. We are unable to come to a resolution when the customer has unresponsive to us. Our Customer Service Director is available to schedule an appointment with the customer at her convenience, he can be contacted thru the main number at Midway Nissan.Patti S[redacted]Compliance Director Midway Nissan
The business' response implies a 'misunderstanding' on my part. There was no misunderstanding - we've negotiated the deal, both agreed on the deal, and started signing the paperwork. After the paperwork that includes the final pricing was signed, the dealership decided not to honor the deal. This response is inadequate, given the circumstances of what has actually happened.
Our Customer Service Director has sent the following message to the customer via email. He is going to work with the customer to get his bird dog fee paid as soon as possible.We do apologize, but there are procedures that the dealership has to follow.Hello [redacted], I am responding to your Revdex.com complaint on the referral that isowed to you. I do apologize that the process and policy wasn’t clearlycommunicated to you on a referral getting paid out to someone. There is noissue sending a referral to someone or you but we do have a process we have tofollow before someone can receive it. We do have to wait for the bank to fundthe deal and for all the paperwork to finalize. In this situation your referralalso has a check that is being held before it is deposited because they didn’thave the down payment money upfront. That check is due to go through on February27th , it can take a few days to reflect with the bank and then onceit goes through the transaction will be completely final and you will receivethe money. Once again I am sorry for the lack of communication. Lastly we doneed a w9 filled out, I know you had filled one out already but it wasaccidentally shredded. I have attached another copy, please provide your name,address, social security number and signature in the area’s provided on theform. The fax number is below if you want to fax it back if you areunable to scan it and email it back to me. If you fax it please let meknow so I can look for it.
May 25, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.Our Customer Service Director, Aaron H[redacted] has been in touch with Ms. [redacted] regarding her issue. After speaking Ms. [redacted] indicated that she was satisfied and would close the complaint with your...
office.Sincerely,Patti S[redacted]Compliance DirectorMidway Nissan
Dear Revdex.com Representative,Our management team attempted to contact Ms. [redacted], however Ms. [redacted] answered and stated we must contact her attorney, and immediately hung up. We also sent Ms. [redacted] a text explaining that we would be happy to refund $500.00. We require the credit card...
she brought in, so that we can charge back $300.00, and we will refund $200.00 via a check, as those funds were given in cash.Ms. [redacted] needs to make arrangements with our management team, so that we can refund as stated above.Unfortunately financing is not up to our dealership, but is conditional and subject to Lender Approval. All of our Contracts state that they are not final, that they will be final subject to lender approval. Our management team offered to discount the vehicle a significant amount so that we could make the $500.00 down payment work, however Ms. [redacted] declined. We regret Ms. [redacted] is upset, and have truly attempted to help Ms. [redacted] as best we can.Ms. [redacted] can contact Aaron H. our Customer Service Director at ###-###-#### to make arrangements for the refund. Best,Gizelle C[redacted]Compliance Director
February 15, 2016Please accept our apology for the delay in replying to Ms. [redacted] complaint with Midway Nissan.Ms. [redacted] picked up her check for $500.00 on January 25, 2016 and cashed it on January 26, 2016.At this time we consider the matter to be closed.Sincerely,Patti S[redacted]Compliance...
Director Midway Nissan
Dear Revdex.com Representative,We have taken the time to review and research the Complaint made by Mr. [redacted].We regret that we were not able to reach an agreement that would work both for Mr. [redacted] and Midway Nissan. We apologize if there was any misunderstanding during Mr. [redacted]'s...
visit with us. Best,Gizelle C[redacted]Compliance Director
July 17, 2015Thank you for the opportunity to respond to the complaint submitted by [redacted] regarding her experience at Midway Nissan.We apologize for the confusion regarding the vehicle purchase. All contracts will be cancelled and the vehicle will be returned to Midway...
Nissan.Sincerely,[redacted]Compliance Director Midway Nissan
November 10, 2015 We have an exceptional rate of customers who have an excellent
experience however there are a few customers whose experience may not be excellent.
Therefore we always want to try and create a resolution and make the situation
right with any customer who is unsatisfied if possible. We have reached out to
the several times wanting to invite her in and she has been unresponsive to us.
We will gladly sit down with her to go over the contract and documents to try
and create a resolution. We are unable to come to a resolution when the customer has unresponsive to us. Our Customer Service Director is available to schedule an appointment with the customer at her convenience, he can be contacted thru the main number at Midway Nissan.Patti S[redacted]Compliance Director Midway Nissan
The business' response implies a 'misunderstanding' on my part. There was no misunderstanding - we've negotiated the deal, both agreed on the deal, and started signing the paperwork. After the paperwork that includes the final pricing was signed, the dealership decided not to honor the deal. This response is inadequate, given the circumstances of what has actually happened.