CSC Logic

Bad customer service! Have been trying to obtain a certificate of title noting lien holder (state requires lien holder to make the request) to no avail. I need this certificate of title to register my car in a new state. Even if I pay off the loan, they still need to make the request to the state. Three requests! Am told the Title Department does not take, or make phone calls. Am desperate and not able to register my vehicle in the new resident state. Do I need to hire an attorney? Their blanket "committed to customer service" statement is a bold lie.

Wish I could give negative stars. How in the world is this company even in business? My loan was unfortunately sold to them and it's been a nightmare since day one. NEVER finance with this company. So thankful to be going back to a credit union where their employees actually care about their customers and it's not a nightmare like this (CSC says they care but they really don't. They just want your money and to make your life ***). This company is such a joke. So glad I get to say goodbye forever. Hopefully this company goes out of business ASAP so more people don't have to deal with them.

Waiting for refund of car-payoff/overpayment
acct #XXXXXXXXXXX

We informed the company we were moving in June 2018, effective July 2, 2018 and supplied our new address. July 2, 2018 we moved and paid off our car loan and at closing they overestimated the payoff. All of July, we have been in contact about receiving the check amount $473.81. Since our contact, the refund was mailed to our old address (despite the 3 week ahead of time notice of address change). That check was returned or cancelled or both. Then another check was "mailed" to our new home and correct address, but never received. According to Sherry Williams it was returned to the business.

We have called 2-3 times a week since the second week of July.

We have been receiving all of our other mail and even the ones addressed to our old address have been rerouted. We have received all of our bills and USPS services.
They never return our calls with updates. Tell us it has been sent to the accounting dept., and nothing comes out of this. They tell us it will possibly be overnighted and someone will call us back.

All we would like is the money that is ours and was overpaid.

I paid off 2 vehicle loans and did not record a copy of my released vehicle titles. In both cases they tell me a 3rd party released the titles and they could do nothing about the fact that I did not ever get them. I am now forced to pay 2 x $95.00 fees with at DMV for replacement titles due to their negligence and refusal to apply for a replacement copy. I find it hard to believe that I could receive 2 bills each month but somehow could not receive the released titles. A very confusing letter was sent to me instead. I have had many vehicle loans, it is customary to receive a released title at payoff.

Loan payments not posted to account after being sent to CSC logic over 2 years amounting to $3,150.00 for car payments
Payments not posted to car loan after being sent to CSC Logic over $3,150.00

CSC Logic incorrectly reported my paid off account as derogatory to TransUnion.
I purchased a new vehicle on 12/29/17 and signed over the previous vehicle's loan to the dealership for payoff. The loan was paid off by the dealership on 1/12/18 and I received a paid in full letter with a refund for over payment. On 3/3/18 CSC Logic reported to Trans Union that the account was past due 30-60 days with a $0 balance. Calls to CSC got me absolutely no where and they swear they did not report it. I have offered to send them a copy of the report so they can see it. I keep getting told someone in the credit department is looking into it and will call me back. They also tell me not to worry because they see the account was paid off in full on 1/12/18 and was never late. I had to file a dispute with Trans Union which will take 30-45 days to complete. I am trying to obtain a home mortgage and CSC Logic has prevented that from happening until my credit it cleared. This should have never been reported to the credit bureau and should be removed by CSC Logic. I should not have had to dispute it through Trans Union, this was not my fault and done in error. Thank goodness for credit monitoring services!

Worst customer service team known to man. They constantly talk down to you - its like they are the "Dicks Last Resort" of finance companies. I would strongly encourage you to refinance your loan with another lender. I am doing so.

I accidentally made two payments in December 2017. I'v called CSC Logic atleast 8 times and they won't apply the payment to my account.
I accenditally make 2 car payments in dec 2017. I called atleast 8 times asking them to apply my extra payment to my January invoice. They say they would but never have. I was promised I would not get a late payment but did. They give me the run around every time I call and will not resolve this issue.

WORST CUSTOMER SERVICE!!!
I called to confirm the pay off amount as well as the percentage rate my loan was currently at. I had to jump through the endless circle of prompts to get put on hold for nearly 8 minutes. Once I was able to speak to a rep. I had to confirm 7 verification questions to ensure I was who I said I was. I understand the questions but why 7? Once I was able to correctly answer all the questions my call was disconnected by the rep. SERIOUSLY!?!?!
I called into their call center once again and jumped through the hoops. The rep that I spoke to this time although was polite asked me 7 additional questions than what I answered in the original call. What I thought was going to be a 3 minute call turned into being a 27 minute call, just for the simple confirmation of the percentage rate and payoff amount - which I might add was different than what was given to me on the automated line.
I am sure BMO Harris sold my loan a few years ago for a reason; clearly not for the customer service factor.
BEWARE of the company!

There customer service team is terrible. I was in an accident where my car was deemed a total loss. Luckily I had full coverage and gap insurance. I left several messages with the total loss department that were never returned and when my call was answered I would be placed on hold for long periods of time. The total loss agent would barely give me any information and was very short with me the two times I was able to speak with her. She was very argumentative when trying to explain things to me and had a terrible attitude. My GAP insurance had issues receiving information from the CSC logic, dragging out my GAP claim and making me responsible for additional payments. When questioned about this, the total loss department for CSC logic, tried to blame this on my Allstate insurance who had paid out 3 prior weeks to this conversation, and I knew for a fact I knew that my Allstate Representative had sent all the info the CSC logic and to the GAP insurance. The total loss representative was very defensive every time I asked questions about what the issues were and attempted to place the blame on other people. For someone who had been in accident, I was treated with no respect and was talked to down by the total loss agent and lied to. I honestly couldn't believe how she spoke with me and how disrespectful she was. I could not even imagine if I had been injured in this accident and had to deal with awful attitude.

Horrible customer service. Account sold to them by BTT. Paid ahead over $9000. on loan and still get late notices. Customer service doesn't care that their website contains wrong telephone contact information. AVOID!

I had automatic monthly payments set up and one time I decided to make an extra payment on my loan. Later, I found out they had not continued to withdraw my normal monthly payment and my loan had been accruing interest for months. I was not told that they had stopped withdrawing the monthly payment and I had the money for the payment in my bank account each month. I called customer service to discuss why they had stopped withdrawing my normal payment. The representative I spoke to was incredibly rude to me from the start and did not care at all about my issue with the company stopping my automatic payment and not alerting me. She got mad at me for even having an issue at all and blamed me for not calling ahead when I was going to make the extra payment. I told her that no where on their website did it say that I needed to do such a thing. She said it was my fault for not knowing to call ahead anyway. She did not care or have any interest in the shortcomings or lack of direction on their website. She said that it was standard that anytime someone made an extra payment on their account, the automatic payments would stop without warning to the customer (unless this customer called specifically ahead to tell the company about the extra payment). As a result of my monthly automatic payment being stopped by CSC I owed an extra $80 of interest. When I tried to explain that my loan never should have been accruing interest as it should have been being paid each month on my autopay plan she made it clear that she was done talking to me. As I was asking if I would receive verification that she would reinstate the automatic withdrawal of my monthly payment she hung up on me in the middle of my sentence.

I understand that $80 might not seem like much but the way this company handles themselves is incredibly dishonest and misleading. This company is clearly trying to steal more money from customers who make an extra payment. Also the absolute worst service I had ever received in the "customer service" field. I would not expect anyone at this company to be willing to work with their customers based on my experience. Unfortunately BMO Harris bank sold my loan and I can't do anything about it. I am going to refinance as soon as I can and will never work with this company again. I would highly recommend anyone else who is new to this company refinance asap.

Inability to quickly process payment and billing issues.
My BMO vehicle loan was purchased in late 2016. Beginning in June of 2017 we began having problems with payments, billing, lost transactions ect. We submitted a phone payment and received a confirmation number acknowledging this payment. 2 weeks later we were advised by mail that the payment still had not been received. They most likely mistakenly entered our routing number. We were not advised of this error until for nearly two weeks. We then made phone contact. We were told that there was no online banking options to quickly remedy the problem and were forced to mail a check which resulted in further delay in payment. This delay was immediately reported to the credit bureaus which resulted in a decrease in out credit scores. Eventually this issue was settled though our scores have not recovered. Today I made contact to entirely pay off our loan and request a lean release in order to obtain the vehicle title. I was told that CSC logic does not accept wire transfers, cashiers checks, money orders, credit cards, or cash as forms of payment. The only option is a mailed check or phone check. I was then told that they would not be authorize the release of the tile for 10 days. Following that, the title department has 3 additional days to release the title and then MAIL it to me. This will result in at least a 3 week delay in me obtaining the title. As a result CSC logic has now damaged our credit scores and resulted in the cancellation of the sale of our vehicle

My car was totaled, they locked me out of my OWN ACCOUNT so I can't review details of my financing and refuse to turn off automatic payments
8/8/2017 called to gain access to account was told I was locked out of it, asked why was not given an answer other than it was "policy" when a car is totaled. NO where on their website do they tell you that they can lock you out of your own account and not turn off automatic payments thus having access to my account WITHOUT MY PERSMISSION.

Improper processing of check payment
I sent a payment of 350.00 which they processed as 35.00 and one month later state I am default. They did not notify me of check error Now I sent a check for 655.00 for cover late and new month, which they say did not receive. I sent next day air, have a tracking # to prove it was received. They will not process my payment.

I submitted a review of my experience with CSC Logic Inc. on 6/29/17 to which they responded with the following reply on this Revdex.com site:

"CSC Logic values all customer feedback, and strives for excellence in customer service throughout all aspects of our customer interactions. We are committed to protecting the privacy of our customers' sensitive information, therefore we reached out to the customer directly to provide a response."

This is a lie. As of this morning on 7/28/17 I have not heard from them via any method of communication. Furthermore, in my review I stated that two of their representatives said they were sending my account to their Auditing department due to irregularities (or as the first representative stated, "this is weird") with the second representative stating that I would hear from them that same day. To date I have heard nothing from their auditing department. My account with them as been closed with it being bought by my local bank so my reviews are solely to provide information for future, or current, customers of CSC Logic Inc. to help them make an informed decision in choosing CSC Logic Inc. services. Lastly, I find it peculiar that CSC Logic Inc. has 63 customer reviews and complaints, all negative, yet they maintain an A+ rating with Revdex.com. Kind of makes you question who the Revdex.com is here to help and the validity of their rating system. Just my two cents.

I have a auto loan that was acquired by CSC Logic INC from my original loan bank which was BMO Harris. I have been working with CSC on setting up auto pay on their website. This has been going on since April 2017. The issue is their website does not reflect adddelete or changes. You have to wait for 24 hours for the system to reflect adddelete or changes. There is not a direct phone number to speak with a customer service representative. It is all auto menu driven system. I had to choose title department in order to talk with a customer representative. Now I am not allowed to make any changes due to the fact the systems shows pay due payment on the vehicle loan. I have filled out initial forms back in April 2017 to setup auto pay account on the website. No one can find the form that I sent back in April 2017. I had to make the June loan payment of 246.15 today and again another payment *** be due on July XX XXXX in the amount of 337.23. This is the normal loan payment. Finally after getting upset with the customer representative was able to speak with what I was told the supervisor. She is emailing me the form for me to fill out and email back to her so that she can setup auto pay. I have spoken with their customer service representative since April 2017 and going through similar steps to setup auto pay for my vehicle loan. Apparently there is only one customer service person that works in vehicle loan department. I get the same person month after month. One would think someone would know what is going on.

I moved and forwarded mail but I never received my bills. I paid large sum $2250.00 asap to loan an they are telling collections and dinging my credit
I owned a vehicle loan through BMO Harris. My loan was sold to CSC logic and I moved right around the same time. I had a temporary address change but never received any bills or phone calls reminding me about my payments. With the business of moving, the vehicle loan payment completely slipped my mind. Once I got a phone call from CSC telling me they were sending my info to collections, I immediately paid over the amount that was owed to them for a sum of $2350. I sent them the confirmation number from the bank saying it was sent. They continue to call and harass me from someone on the other line who speaks little to no English. They continue to tell me they are sending my info to collections and ruining my credit report. I have gotten little to no communication from this company. The first I had heard about my late payments were when they called to tell me they were sending my truck to collections. Extremely poor communication and customer service. There was no regards for the fact I was in the middle of the move and somehow my mail wasn't sent to me. No reminder emails or phone calls, just straight to messing up my credit and threatening me. I can forward the documents from the bank info saying it was paid immediately if requested.

Three times I have specified payment go to late fees. Three times the extra money went towards principal balance.
I have late fees on my account, which I have attempted to pay three times now. Each time, they tell me it's all set, only to have my account still reflect the late fees.
The website is beyond useless, dated technology. I had to call and confirm that it was legit based off of how unprofessional it looks and asks.
Multiple times I have received statements from one rep, only to find out that it was not the case from another rep.

After 8 months of payments to Sun Trust Bank our Lexus' auto loan was sold to BB&T, which uses CSC Logic Inc to service their accounts, in September, 2016. All of my payments to Sun Trust were paid ahead of schedule and the last payment was made just before I received the letter from Sun Trust stating that they had sold the loan. Sun Trust forwarded that payment to CSC Logic which CSC confirms to have received. My first statement from CSC had a "Statement Date" of 10/15/17 with a "Payments Must Be Received By" date of 1/4/17, approximately 2.5 months later. From that statement through the 4/14/17 dated statement everything was as above and all my payments were received by CSC Logic (by their admission) no later than the 25th of the same month of the Statement Date. Concurrently, my Wife was sending in Principle Only Payments of $100 every couple weeks or so for a total of $600 while CSC Logic owned the loan. In April I realized that CSC Logic was not applying my Wife's contribution to Principle, rather, they were paying themselves first by using it to pay interest. I called CSC Logic on 4/20/17 and rectified the contributions and was given a separate address to send the Principle Only Payments. Then my May Statement had a Payments Must Be Received By date of 20 days after the Statement Date of that Statement. A reduction of approximately 1.3 months. Also, I then received a Past Due Notice in May. I spoke with a CSC Logic Customer Service Representative, the only one of the eventual three with whom I spoke that had a clue, on 5/25/17. She acknowledge there were irregularities with my my account and ordered an Audit. My June Statement also reflected only 20 days from the Statement Date to the Payments Must Be Received By Date. I was then notified by CSC Logic via a phone call that went to my voice mail that my payments were past due. I called them back and then had quite possibly the most inane and frustrating conversation of my 54 year life. I had the Customer Service Representative acknowledge that CSC Logic had sent me 8 statements since they owned the loan and that they had received 8 payments, excluding the $600 from my wife, yet he maintained I was delinquent. He did agree that 8 equals 8 but maintained his position. Finally, after approximately 30 minutes on the line he agreed to send it to be Audited (I still had not heard anything concerning the 5/25/17 ordered Audit) and said I would hear from them that same day since our conversation was early that morning. A few days later I received another Past Due Notice. As of the writing of this my loan is being refinanced through a local bank with whom I have other business and by early July, 2017, I will be done with these meatheads and they will not receive another nickel from yours truly. If you chose to do business with them then good luck and keep a brick handy to slam upside your head when you eventually have to speak with them.