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CSC Service Works

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Reviews Apartments CSC Service Works

CSC Service Works Reviews (21)

DISAPPOINTED
I called and spoke a veronica. I was told that cscsw do not have any measures to assist when a card is lost or stolen. As a patron of these services I am behooved by this statement. How can I trust you all with my funds that I load to the card and you are doing nothing to protect me. I can not find my card. I have sent an email via the website and I called to talk to someone in this matter and after talking to Veronica I feel as though I am a** out of my $13. It is a small amount however it is my money that I worked hard for and during these times THEY should be doing what THEY can to help people instead of being selfish and greedy. I WANT A REFUND! It is unfair and unprofessional to do busy as THEY are doing it is actually considered theft and I will be filing a complaint with the Better Business Bureau and on Yelp about how they conduct business. If the card is treated like cash which is similar to a bank card then why can't THEY refund me and I am issued a new card through my property manager just like I would if I had to deal with a bank manager? ( THEIR way of doing business is sloppy and wrong.) I am new to this system and this will be the very first and LAST time I will ever do business with THEM EVER AGAIN. I do not feel safe using THEIR service. I feel that THEY all are criminals and should not be in business.

HIGHLY UPSET AND DISAPPOINTED

I provide no start for CSC. Do not ever enter contract with CSC service work. They train their account representative to lie about your lease agreement. When you requests lease, they will not send you until the lease was expire and auto renew for 10 years!. CSC will never provide a new machines. In my case, I am try to cancel the lease agreement for last 3 years, the washer/dryer were 15 years old. Services were bad. I had 8 washer/dryer in my property, 4 of are broken. When you call for service, they come weeks later, then broken down again. I spent more refund amount to my tenant then receive laundry money from CSC. NEVER ENTER CONTRACT with CSC.

• Aug 15, 2019

Horrible company with even worse machines. They consistently fail to maintain their equipment. They claim to respond to service requests, but they are either lying or have extremely unskilled technicians. One of our dryers, for example, does not dry clothes. It applies zero heat, no matter what setting you choose. We continue to put in service requests, and every time we are told that a technician responded to them with a repair, yet the machine does not improve.

I highly recommend avoiding this company (or companies that use their devices and services) whenever possible.

We had rented a washer and dryer from Appliance Warehouse. At the end of our apartment lease we had called to have machines picked up. They were scheduled 5 days before the move out date. They called on the day of pickup and said they had a problem at their warehouse. They rescheduled for after our move out date. Our apartment people were not happy about this however, they accommodated them for pick up a couple days later. They again did not show up on pick up date. I tried calling them multiple times without getting a return call from them. Now they are billing us for two extra months of rent on their equipment. They still have not picked up the equipment. Pathetic service.

I has same experience. CSC sent me a letter want to pick up the washer and dryer. But they never schedule the pickup date until I had lawyer send a letter. This is 4 months later. I believed they don't want spend moving cost, because their washer/dryer were 7-16 years old.

Story :

I am the new owner of two multi-units buildings. Unfortunately, the CCS provides the dryer / washer for both buildings. The machines (back to 2004/2005) are outdated, malfunctioning. I got multiple calls from tenants in the first couple weeks after I bought the buildings. We lost money when using washer or dryer which take the payment and doesn't work or doesn't wash and dry the clothes properly And the rates have been the same for years. I contacted them, and have right to cancel the lost money contract (the previous owner signed the contract with them years ago). However, they even did not want to discuss with me about the options.

Desire outcome :
Discuss with me about options ( cancel the contract or renegotiate the terms, and adjust the rates, have someone to fix the machine or get new machine installed)

You should to to Best Business Bureau ([email protected]) submitting a compliant. More people to compliant hope for them to improved? But making the compliant ASAP

I saw your review, CSC is a bad company. I had same experience, CSC worker are lies. Washer/Dreyer were more 7-15 years old. You should go to BBB (Best Business Bureau) to file compliant. Do it ASAP.

Machine dryer in my apt building takes double the money you put card in ,do other steps tells u to pull card ,gives balance minus amount then says ERR
Do it again goes through but charges you again.
Washer doesn't clean close and puts oil like stains on clothes

Not only do they not actually fix the machines, they do not refund the money you loose.

We have the same problems as others do. Half of our machines for our 26 unit building in Los Angeles were broken for two months. On top of all charges they charge us administrative fees. The "administrative fees" are basically fraudulent. Rob Searms of CSC told me today on the phone that the money is used for ”improving services”. They sure need to improve the horrific service, but instead they just use lies and deceptions to explain the unjustifiable charges. We feel robbed. When our last service contract was about to expire, we promptly sent them a certified letter to terminate the service, only to receive the letter back, as it was not accepted by CSC. Does it not look like it is a Mafia type operation? Stay away!

These are not washers at all, its a scam. Every pilot and flying j uses these creeps, they are the leading rip off of all scams.
I never seen a washer fill up to do a wash, drain then go directly in to final spin cycle. Back in my day a washer filled, washed, drained, filled up 2nd time for rinse where you have the option to add softner, then it would rinse through, drain and then go into final spin mode. These dont they skip over. These people and the pilot travel centers along with flying j are ripping people off charging 250 a load thats 2 dollars and 50 cents for the uneducated ones, so in order to get your laundry rinsed right, you would have to pay 2 dollars and 50 cents to wash if thats what you call it, then pay another 2 dollars and 50 cents to go through another wash this time using that as the rinse cycle. Now you would be amazed how many people would be sucked into doing that and as many truckers come through these joints for their breaks and all you can bet this place is raking in the money! 5 bucks a pop add that up to a weeks worth or more they are averaging probably 2 thousand a week. Thats damn good con money if you ask me. So luckidly for me I only drive 14 days within a month giving me a chance to go back to my home yard for a reset, and I am using a laundromat near by where I know I will get my moneys worth. This business is a joke and pilot already has a reputation ripping off truck companies who sign on with their accounts for kick backs. This world is trash with people like that, I dont even know why we have a revdex.com or a ftc or even a cpsb for, none of them do their job its all an ego lime lite kick if you ask me. Always said it... When you brag you drag.
Cheap thrills.

Coinmach was purchased by CSC. CSC assumed the laundry contracts. They are trying to charge us a 10% "administrative fee" . There Is no clause in our contract for such a fee. If any other housing provider has the same problem please contact us at 310-859-7161
Maurice

Actually, CSC is Coinmach, they Purchased Mac Gray in 2013. Since then service has been awful everywhere. And yes, they did a blanket admin fee of 9.75 on every lease starting May 2017. They dont care though, they are holdign and rasing money to go public, and then tehy will run and it will get even worse.

Review: On 11/*/2014, I purchased a CSC's laundry card in my building. When I tried the new card, the card vendor machine showed up a message of "invalid site code" and the laundry machine showed an error message. I contacted CSC a week later after realizing my online refund claim filed on 11/*/14 was not responded. The 1st replacement card came in , which only gave me the same problem. A few weeks later I got the time call the company again. The representative having a very bad attitude did not want to solve the problem at all. Same day I called another respresentative named [redacted], who promised to email the company's technician to solve the problem. 2 weeks later, the 2nd replacment card came, which only gave the same problem again! I called CSC last week and patiently explained the problem. The representative acknowledged that there was a problem with the vendor machine and the company has been awared of it. But what came in the mail today is a 3rd replacement card which gave the exactly same problem I have encountered.

This company CSC is really frustrating to deal with. The company is not willing to solve its product problem. They probably have never sent a technician to the site after the customer has clearly explained the problem multiple times within the past 3 months.Desired Settlement: CSC shall immediately send a technician to fix the card vendor machine and delivery me a working laundry card. Especially CSC needs to think about what causes the above problem (sending out 3 non-working laundry card is a waste of resource and custoemr's time and that is not the way a good company operates).

Business

Response:

The business has responded. Please see below: [redacted] has been sent a working laundry card with $10 as compensation. The technician has also been dispatched to load the card machine with the correct laundry cards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thanks!

Sincerely,

Review: We have laundry cards at our apt to do laundry with, these cards do not work well and have not for some time. I recently put $10.00 on this card to bring my total to $11.55, I try to use in the washer and dryers and always get an error code that says "bad card". I have contacted the company 2x now for a refund, 2x now I have received a new card that DOES NOT WORK! I want my money back, I have told them this 2x now and do not ever get money back just a new card.Desired Settlement: I do not want another card, I want a cash refund in the amount I am owed by check!! I will never use their product again

Business

Response:

A check for $11.55 is being processed today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My previous address at [redacted] used Service Directions Inc, or otherwise known as SDI Laundry Solutions, for their laundry machines and payment system. We used cards that were filled with $50 dollars at a time via their website.When I moved to my new address at [redacted], I called and requested a refund for the balance I had remaining on two cards; the first with $52.75 and the second with $12.40. I was told to mail the cards to their office, which I did November *, 2013. I even called to confirm that the cards had arrived, which the office verified. I never heard back from them about the refund and subsequent attempts to get in contact with them through official channels about the refund status have only resulted in the answer that I'll receive the refund check soon, but it has been nearly a year now from the time I requested the refund.Desired Settlement: I want the balance of $65.15 that was on the two cards to be refunded immediately. It has been nearly a year since I requested that refund.

Business

Response:

I looked into this matter and we issued a check on November **, 2013 (Check #[redacted]) and the check was never cashed. I spoke to the customer and verified her address. It seems that the address previously submitted was incorrect. We have reissued the customer the refund requested and provided her with confirmation and with my contact information. Confirmation was also e-mailed to the customer at [redacted].

Review: I live in an apartment complex where this company services. I have made several service requests for the various washers and dryers that do not work in and around my apartment building and nothing is done about the issues. I have spoken with a regional manager assuring me the utilities have been fixed and they continuously are not fixed. I am loosing money and having to submit refunds because the appliances are taking my money and are not washing or drying my clothes. This company has lied to me on several occasions ensuring the washer or dryer is fixed when in fact it is not. They have poor customer service and fail to fix their machines.Desired Settlement: I would like this company to either fix the machines or replace the machines. It is an inconvienance for not only myself as a resident but for all other residents.

Business

Response:

Each time we receive a service call we have a technician out to the location to make necessary repairs as reported. This is a public laundry room used by many residents (and in some cases abused). We will continue to make any necessary repairs when advised.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is incorrect the business does not have a technician out every time there is a service request, it takes weeks for someone to come out and most of the time the problem is not fixed. The technician checks if the power is on and then it is deemed as resolved and the issue with the machine is not fixed, for example a dryer not drying clothes (the heat mechanism not working). It has been stated resolved and it is not after several service requests.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There was a service call placed 3/* for a dryer, technician responded 3/* and replaced a belt. All calls are responded to timely and any needed repairs are made.

Review: I have been calling this company for 3 months to change the programming on the dryers. The dryers used to allow customers to add more time for a little extra fee, example; 5 minutes more for an extra 25 cents. Now the dryers only allow 30 minutes and that's it. I have called our building manager and this change in pricing is not on the lease and is not an agreement. This company always says they will send someone to change the programming, but they never do. They are robbing this building. Outside laundry places allow this time feature and up to 3 months ago we used to have adding time as an option as well. I am tired of them ignoring the problem. I have proof that I have been contacting them and my building manager repeatedly. I want them to be stopped because they are unlawfully charging us.Desired Settlement: Program the dryers to allow more time without charging the amount of the initial start up fee!

Business

Response:

Per a contractual obligation with the management company of this building there are times that an increase to vend rates for washers and dryers are needed. After recent review we determined that such an increase was needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The answer given is a complete lie. I have called and discussed this matter with my building's manager. There was never a contract agreement between the company and the building stating acceptance of the price hike for the dryers. I want a refund for the 3 moths it took this company to get its act together and reprogram the dryers. It will amount up to 20 dollars. I was not allowed to add time to the dryer and it was 10 cents over the original price. After reprogramming it went from 1.60 back down to 1.50. I will not accept this lie as an answer and trust I will take any necessary next steps to remedy this. Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

CSC will send [redacted] the requested refund of $20 as a courtesy. If [redacted] chooses to use the dryers going forward it will be at the programmed cost.

Review: The washer and dryer in my apartment complex constantly brake down. Tenants are always loosing money when using the washer or dryers because the machines takes the payments and does not work or does not properly wash and dry the clothes. I and other tenants even the management company of the complex has called and the laudry equipment company comes and say the washer is fixed but the problem keeps reoccurring. The laudry equipment needs to be replace. All the laundry equipment company is doing is slapping a patch on a leak instead of fixing the main problem. I am extremely frustrated and lost money that I can not afford loosing on these machine. I understand that machines brake down but if its on a constant basis it needs to be replace. There are always machines out of service I have never came in where all the machines are functioning. I am not asking for a refund of my money because the machines are just going to take it right back. I just want those machines to be replace. Stop fixing something that's already broken down and just replace them with newer models.Desired Settlement: Replacement of washers and dryers with newer and better equipment.

Business

Response:

I was unable to locate that address in our data base. I would need a property name to research. Perhaps there is another laundry provider for her property.

Review: At approximately 4pm on 11/**/15, I put a load of dark laundry into washer #5 in my apartment complex's north laundry room. Included in the load of laundry was a Real Simple Intimate Wash Bag from [redacted] that contained one of my bras purchased less than a year ago. I had used these bags countless times over the past year and had never had a problem with them or clothes washed in them. However, I have had numerous problems with multiple washers in the building which have ripped apart countless towels, sheets/pillowcases, a mattress topper and a few T-shirts. In the past, I have complained numerous times to the company by leaving voicemail messages all to no avail.

In this particular instance, once the laundry cycle was done, I found that part of the bag had somehow caught in the washer and was completely ripped apart. And in turn, created a hole in my bra and both are now unusable.

On 11/**/15 I called CSC Service Works to file a complaint and spoke with Crystal in Texas. I told her the issue, mentioned that the bra was under a year old and that this isn't the first time that something like this has happened in the building's washers. She then offered me $40 in compensation since the company's policy isn't to refund the item's purchase price, even though I had a receipt, but rather what they feel it's worth. I refused the $40 and told her that I wanted to file a claim for the full price of $67.19 - which included tax. She mentioned that someone will call me and ask me to fill out some paperwork soon.

On 12/**/15 I hadn't heard from the company and called again. I spoke with Andrea in Texas. She mentioned that there were notes, but not much detailed in their system from my conversation on 11/** with Crystal. According to her, there weren't really any notes as to my claim for the full amount. Thus, I went through my entire story again. At one point she tried to put me on hold, but hung up.

I called back and spoke with Kayle in Texas. I asked for a manager and she transferred me to Katie. Katie was some sort of customer service rep, but appeared to not be in a position where she would be able to help me. I reiterated my story, and she mentioned that someone would call me by the end of business today to discuss. No one called.

On 12/**/15 I called again and spoke with Shelly. Shelly mentioned that a representative from the company would have to come out, check the machine to see if there was a malfunction, have me fill out some paperwork, take the damaged item back to the office and then the office would make a decision if they would reimburse me anything or not. I asked when the rep would come to inspect the machine and she claimed she didn't know because they make their own schedules. To date, I am still awaiting a phone call from a representative to set up an appointment to meet and move this forward.Desired Settlement: I would like to be reimbursed the full replacement amount of the item.

Business

Response:

I have spoken to [redacted] and have settled the damage claim to her satisfaction.

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Description: SERVICES (GENERAL)

Address: 7125 Troy Hill Dr Ste A, Elkridge, Maryland, United States, 21075-7064

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Web:

www.coinmachservicecorp.com


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