CSC Service Works

We have had more problems at our retirement facility washers and it takes forever to get someone to come out. It's an everyday problem.

the washer machine in my apartment building has been broken since early February and I have been calling ever since and no one showed I have been told the rust the request to their manager but the washer machines are still broken in April all what they say that someone will be out ASAP Aka we fix it when we fix it

I been at this apartment complex for a year. And we have hardly ever got to use washers and dryers. We either need new ones or an experienced technician who makes it here.

I would give 0 stars if I could. My condo complex has 2 laundry rooms, and 1 has been down for a couple months for building repairs. So everyone has to use the other laundry room, and over the course of the last 3 months, we've gone from 6 out of 8 washers working to only 1 out of 8 working. All 100+ units in my complex are now using 1 washing machine.

Why? Because CSC won't come to repair them. There is a note on the 1 broken dryer (in addition to the 7 broken washers) that says, "Out of order. I called on 6/30/21." Personally, I called on 7/28/21, because that sign was still there and now washers were broken, too. Then, starting mid-August, I've been calling regularly every week when I do laundry. Today marked either the 4th or 5th week of calling in a row, and I've about had it.

Every time, they seem to have mysteriously lost all record of most of my previous calls, so they refuse to escalate the problem. Several times, I've been told that the technician didn't have access. FALSE. The lock doesn't work and the door stands wide open. Literally anyone could walk in off the street. Last time, I gave my phone number, in case maybe somehow despite my saying this MANY TIMES, perhaps the technician did not realize there are 2 laundry rooms.

I got no call, and as usual, the technician did NOT come out to service ANYTHING in the 1-3 business days promised. It is now 9/29/21, so all this has been going on 3 months almost to the day.

This is getting really ridiculous. I'm disabled and can't go off the property to use a laundromat very easily. I chose this complex to live in partially because it had a sizeable laundry room. If I'd have known how terrible CSC is at servicing their machines, I might have chosen to live elsewhere.

It doesn't help that this is during a pandemic, either. Because there's a back-up at the 1 working machine, people have to crowd in at the end of the day, into one small room together. I have the option to do my laundry earlier in the day and I usually do, but a lot of people don't have that choice. This is not a mere annoyance; it is dangerous on a public health level.

Here's hoping CSC fixes our machines sometime before the end of the world.

As a customer I'm very very unsatisfied with this equipment (Xactair machine) every one of their machines in the Crossville, Tn area Don't work in some way & take money yes it's only $1.50 but for 5 minutes you should be able to put a little air in all 4 tires not just 1 or 2 IT'S AIR FOR GOD SAKE! You have to guess how much air is being used because the gauge never works! The machines all over this town in the last 2 years have got me for well over $20.00 & I'm tired of being ripped off! They care NOTHING about bad business & by the looks of all the reviews I'm right! Nobody EVER fixes them & why would they, when they make millions just from the ones who don't say anything, Well guess what I'm saying something! After you get kicked in the face by the same person so many times you learn to defend yourself... Guess I'll be making a report to the BBB

I have three CSC laundry cards with money left on each. This is my money I spent to use the cards for laundry. CSC terminated its relationship with my condo association. It refuses to refund this money. It took the money and gave nothing back for it. Now time passes on. This is a terrible company. Does anyone want to join a lawsuit?

Hello, first of all no ones wants to hear repeated online recording that our time is precious if our time is precious they would not misunderstand the first time when I tells and expressed I want my refund that is on the card. I have no patience for this. If I want my money I wants my money.

I called and spoke a veronica. I was told that cscsw do not have any measures to assist when a card is lost or stolen. As a patron of these services I am behooved by this statement. How can I trust you all with my funds that I load to the card and you are doing nothing to protect me. I can not find my card. I have sent an email via the website and I called to talk to someone in this matter and after talking to Veronica I feel as though I am a** out of my $13. It is a small amount however it is my money that I worked hard for and during these times THEY should be doing what THEY can to help people instead of being selfish and greedy. I WANT A REFUND! It is unfair and unprofessional to do busy as THEY are doing it is actually considered theft and I will be filing a complaint with the Better Business Bureau and on Yelp about how they conduct business. If the card is treated like cash which is similar to a bank card then why can't THEY refund me and I am issued a new card through my property manager just like I would if I had to deal with a bank manager? ( THEIR way of doing business is sloppy and wrong.) I am new to this system and this will be the very first and LAST time I will ever do business with THEM EVER AGAIN. I do not feel safe using THEIR service. I feel that THEY all are criminals and should not be in business.

HIGHLY UPSET AND DISAPPOINTED

I provide no start for CSC. Do not ever enter contract with CSC service work. They train their account representative to lie about your lease agreement. When you requests lease, they will not send you until the lease was expire and auto renew for 10 years!. CSC will never provide a new machines. In my case, I am try to cancel the lease agreement for last 3 years, the washer/dryer were 15 years old. Services were bad. I had 8 washer/dryer in my property, 4 of are broken. When you call for service, they come weeks later, then broken down again. I spent more refund amount to my tenant then receive laundry money from CSC. NEVER ENTER CONTRACT with CSC.

Horrible company with even worse machines. They consistently fail to maintain their equipment. They claim to respond to service requests, but they are either lying or have extremely unskilled technicians. One of our dryers, for example, does not dry clothes. It applies zero heat, no matter what setting you choose. We continue to put in service requests, and every time we are told that a technician responded to them with a repair, yet the machine does not improve.

I highly recommend avoiding this company (or companies that use their devices and services) whenever possible.

We had rented a washer and dryer from Appliance Warehouse. At the end of our apartment lease we had called to have machines picked up. They were scheduled 5 days before the move out date. They called on the day of pickup and said they had a problem at their warehouse. They rescheduled for after our move out date. Our apartment people were not happy about this however, they accommodated them for pick up a couple days later. They again did not show up on pick up date. I tried calling them multiple times without getting a return call from them. Now they are billing us for two extra months of rent on their equipment. They still have not picked up the equipment. Pathetic service.

Story :

I am the new owner of two multi-units buildings. Unfortunately, the CCS provides the dryer / washer for both buildings. The machines (back to 2004/2005) are outdated, malfunctioning. I got multiple calls from tenants in the first couple weeks after I bought the buildings. We lost money when using washer or dryer which take the payment and doesn't work or doesn't wash and dry the clothes properly And the rates have been the same for years. I contacted them, and have right to cancel the lost money contract (the previous owner signed the contract with them years ago). However, they even did not want to discuss with me about the options.

Desire outcome :
Discuss with me about options ( cancel the contract or renegotiate the terms, and adjust the rates, have someone to fix the machine or get new machine installed)

Machine dryer in my apt building takes double the money you put card in ,do other steps tells u to pull card ,gives balance minus amount then says ERR
Do it again goes through but charges you again.
Washer doesn't clean close and puts oil like stains on clothes

Not only do they not actually fix the machines, they do not refund the money you loose.

We have the same problems as others do. Half of our machines for our 26 unit building in Los Angeles were broken for two months. On top of all charges they charge us administrative fees. The "administrative fees" are basically fraudulent. Rob Searms of CSC told me today on the phone that the money is used for ”improving services”. They sure need to improve the horrific service, but instead they just use lies and deceptions to explain the unjustifiable charges. We feel robbed. When our last service contract was about to expire, we promptly sent them a certified letter to terminate the service, only to receive the letter back, as it was not accepted by CSC. Does it not look like it is a Mafia type operation? Stay away!

These are not washers at all, its a scam. Every pilot and flying j uses these creeps, they are the leading rip off of all scams.
I never seen a washer fill up to do a wash, drain then go directly in to final spin cycle. Back in my day a washer filled, washed, drained, filled up 2nd time for rinse where you have the option to add softner, then it would rinse through, drain and then go into final spin mode. These dont they skip over. These people and the pilot travel centers along with flying j are ripping people off charging 250 a load thats 2 dollars and 50 cents for the uneducated ones, so in order to get your laundry rinsed right, you would have to pay 2 dollars and 50 cents to wash if thats what you call it, then pay another 2 dollars and 50 cents to go through another wash this time using that as the rinse cycle. Now you would be amazed how many people would be sucked into doing that and as many truckers come through these joints for their breaks and all you can bet this place is raking in the money! 5 bucks a pop add that up to a weeks worth or more they are averaging probably 2 thousand a week. Thats damn good con money if you ask me. So luckidly for me I only drive 14 days within a month giving me a chance to go back to my home yard for a reset, and I am using a laundromat near by where I know I will get my moneys worth. This business is a joke and pilot already has a reputation ripping off truck companies who sign on with their accounts for kick backs. This world is trash with people like that, I dont even know why we have a revdex.com or a ftc or even a cpsb for, none of them do their job its all an ego lime lite kick if you ask me. Always said it... When you brag you drag.
Cheap thrills.

Coinmach was purchased by CSC. CSC assumed the laundry contracts. They are trying to charge us a 10% "administrative fee" . There Is no clause in our contract for such a fee. If any other housing provider has the same problem please contact us at 310-859-7161
Maurice

Review: On 11/*/2014, I purchased a CSC's laundry card in my building. When I tried the new card, the card vendor machine showed up a message of "invalid site code" and the laundry machine showed an error message. I contacted CSC a week later after realizing my online refund claim filed on 11/*/14 was not responded. The 1st replacement card came in , which only gave me the same problem. A few weeks later I got the time call the company again. The representative having a very bad attitude did not want to solve the problem at all. Same day I called another respresentative named [redacted], who promised to email the company's technician to solve the problem. 2 weeks later, the 2nd replacment card came, which only gave the same problem again! I called CSC last week and patiently explained the problem. The representative acknowledged that there was a problem with the vendor machine and the company has been awared of it. But what came in the mail today is a 3rd replacement card which gave the exactly same problem I have encountered.

This company CSC is really frustrating to deal with. The company is not willing to solve its product problem. They probably have never sent a technician to the site after the customer has clearly explained the problem multiple times within the past 3 months.Desired Settlement: CSC shall immediately send a technician to fix the card vendor machine and delivery me a working laundry card. Especially CSC needs to think about what causes the above problem (sending out 3 non-working laundry card is a waste of resource and custoemr's time and that is not the way a good company operates).

Business

Response:

The business has responded. Please see below: [redacted] has been sent a working laundry card with $10 as compensation. The technician has also been dispatched to load the card machine with the correct laundry cards.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thanks!

Sincerely,

Review: We have laundry cards at our apt to do laundry with, these cards do not work well and have not for some time. I recently put $10.00 on this card to bring my total to $11.55, I try to use in the washer and dryers and always get an error code that says "bad card". I have contacted the company 2x now for a refund, 2x now I have received a new card that DOES NOT WORK! I want my money back, I have told them this 2x now and do not ever get money back just a new card.Desired Settlement: I do not want another card, I want a cash refund in the amount I am owed by check!! I will never use their product again

Business

Response:

A check for $11.55 is being processed today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My previous address at [redacted] used Service Directions Inc, or otherwise known as SDI Laundry Solutions, for their laundry machines and payment system. We used cards that were filled with $50 dollars at a time via their website.When I moved to my new address at [redacted], I called and requested a refund for the balance I had remaining on two cards; the first with $52.75 and the second with $12.40. I was told to mail the cards to their office, which I did November *, 2013. I even called to confirm that the cards had arrived, which the office verified. I never heard back from them about the refund and subsequent attempts to get in contact with them through official channels about the refund status have only resulted in the answer that I'll receive the refund check soon, but it has been nearly a year now from the time I requested the refund.Desired Settlement: I want the balance of $65.15 that was on the two cards to be refunded immediately. It has been nearly a year since I requested that refund.

Business

Response:

I looked into this matter and we issued a check on November **, 2013 (Check #[redacted]) and the check was never cashed. I spoke to the customer and verified her address. It seems that the address previously submitted was incorrect. We have reissued the customer the refund requested and provided her with confirmation and with my contact information. Confirmation was also e-mailed to the customer at [redacted].