CSC Service Works

Review: I live in an apartment complex where this company services. I have made several service requests for the various washers and dryers that do not work in and around my apartment building and nothing is done about the issues. I have spoken with a regional manager assuring me the utilities have been fixed and they continuously are not fixed. I am loosing money and having to submit refunds because the appliances are taking my money and are not washing or drying my clothes. This company has lied to me on several occasions ensuring the washer or dryer is fixed when in fact it is not. They have poor customer service and fail to fix their machines.Desired Settlement: I would like this company to either fix the machines or replace the machines. It is an inconvienance for not only myself as a resident but for all other residents.

Business

Response:

Each time we receive a service call we have a technician out to the location to make necessary repairs as reported. This is a public laundry room used by many residents (and in some cases abused). We will continue to make any necessary repairs when advised.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is incorrect the business does not have a technician out every time there is a service request, it takes weeks for someone to come out and most of the time the problem is not fixed. The technician checks if the power is on and then it is deemed as resolved and the issue with the machine is not fixed, for example a dryer not drying clothes (the heat mechanism not working). It has been stated resolved and it is not after several service requests.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

There was a service call placed 3/* for a dryer, technician responded 3/* and replaced a belt. All calls are responded to timely and any needed repairs are made.

Review: I have been calling this company for 3 months to change the programming on the dryers. The dryers used to allow customers to add more time for a little extra fee, example; 5 minutes more for an extra 25 cents. Now the dryers only allow 30 minutes and that's it. I have called our building manager and this change in pricing is not on the lease and is not an agreement. This company always says they will send someone to change the programming, but they never do. They are robbing this building. Outside laundry places allow this time feature and up to 3 months ago we used to have adding time as an option as well. I am tired of them ignoring the problem. I have proof that I have been contacting them and my building manager repeatedly. I want them to be stopped because they are unlawfully charging us.Desired Settlement: Program the dryers to allow more time without charging the amount of the initial start up fee!

Business

Response:

Per a contractual obligation with the management company of this building there are times that an increase to vend rates for washers and dryers are needed. After recent review we determined that such an increase was needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The answer given is a complete lie. I have called and discussed this matter with my building's manager. There was never a contract agreement between the company and the building stating acceptance of the price hike for the dryers. I want a refund for the 3 moths it took this company to get its act together and reprogram the dryers. It will amount up to 20 dollars. I was not allowed to add time to the dryer and it was 10 cents over the original price. After reprogramming it went from 1.60 back down to 1.50. I will not accept this lie as an answer and trust I will take any necessary next steps to remedy this. Thank you,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

CSC will send [redacted] the requested refund of $20 as a courtesy. If [redacted] chooses to use the dryers going forward it will be at the programmed cost.

Review: The washer and dryer in my apartment complex constantly brake down. Tenants are always loosing money when using the washer or dryers because the machines takes the payments and does not work or does not properly wash and dry the clothes. I and other tenants even the management company of the complex has called and the laudry equipment company comes and say the washer is fixed but the problem keeps reoccurring. The laudry equipment needs to be replace. All the laundry equipment company is doing is slapping a patch on a leak instead of fixing the main problem. I am extremely frustrated and lost money that I can not afford loosing on these machine. I understand that machines brake down but if its on a constant basis it needs to be replace. There are always machines out of service I have never came in where all the machines are functioning. I am not asking for a refund of my money because the machines are just going to take it right back. I just want those machines to be replace. Stop fixing something that's already broken down and just replace them with newer models.Desired Settlement: Replacement of washers and dryers with newer and better equipment.

Business

Response:

I was unable to locate that address in our data base. I would need a property name to research. Perhaps there is another laundry provider for her property.

Review: At approximately 4pm on 11/**/15, I put a load of dark laundry into washer #5 in my apartment complex's north laundry room. Included in the load of laundry was a Real Simple Intimate Wash Bag from [redacted] that contained one of my bras purchased less than a year ago. I had used these bags countless times over the past year and had never had a problem with them or clothes washed in them. However, I have had numerous problems with multiple washers in the building which have ripped apart countless towels, sheets/pillowcases, a mattress topper and a few T-shirts. In the past, I have complained numerous times to the company by leaving voicemail messages all to no avail.

In this particular instance, once the laundry cycle was done, I found that part of the bag had somehow caught in the washer and was completely ripped apart. And in turn, created a hole in my bra and both are now unusable.

On 11/**/15 I called CSC Service Works to file a complaint and spoke with Crystal in Texas. I told her the issue, mentioned that the bra was under a year old and that this isn't the first time that something like this has happened in the building's washers. She then offered me $40 in compensation since the company's policy isn't to refund the item's purchase price, even though I had a receipt, but rather what they feel it's worth. I refused the $40 and told her that I wanted to file a claim for the full price of $67.19 - which included tax. She mentioned that someone will call me and ask me to fill out some paperwork soon.

On 12/**/15 I hadn't heard from the company and called again. I spoke with Andrea in Texas. She mentioned that there were notes, but not much detailed in their system from my conversation on 11/** with Crystal. According to her, there weren't really any notes as to my claim for the full amount. Thus, I went through my entire story again. At one point she tried to put me on hold, but hung up.

I called back and spoke with Kayle in Texas. I asked for a manager and she transferred me to Katie. Katie was some sort of customer service rep, but appeared to not be in a position where she would be able to help me. I reiterated my story, and she mentioned that someone would call me by the end of business today to discuss. No one called.

On 12/**/15 I called again and spoke with Shelly. Shelly mentioned that a representative from the company would have to come out, check the machine to see if there was a malfunction, have me fill out some paperwork, take the damaged item back to the office and then the office would make a decision if they would reimburse me anything or not. I asked when the rep would come to inspect the machine and she claimed she didn't know because they make their own schedules. To date, I am still awaiting a phone call from a representative to set up an appointment to meet and move this forward.Desired Settlement: I would like to be reimbursed the full replacement amount of the item.

Business

Response:

I have spoken to [redacted] and have settled the damage claim to her satisfaction.