Complaint:***I am rejecting this response because:
Revdex.com,
I am unable to update complaint *** on the website
Today we received a check in the amount of $from Square Trade. This is the cost of the warranty only and not the cost of the TV. This is not what we agreed and is not acceptable. Please help us!
Regards,
Dameon***
Sincerely,Dameon *** *** ***
Complaint: ***I am rejecting this response because:
Given the poor experience I've had with SquareTrade regarding this claim, I will close this complaint when I receive the promised reimbursementI did receive communication from SquareTrade today stating that a check should arrive to me within business days
Sincerely,*** *** ***
We are sorry for any issues the consumer had with their device. The consumers device is still under their manufacturer's warranty coverage SquareTrade is an extended warranty company whose coverage begins after the manufacturer's warranty has ended If the manufacturer is unwilling
to provide service to the consumers device SquareTrade may step in for mechanical and electrical failures after documentation has been provided of the manufactures refusal of service.At this time the consumer needs to contact their manufacturer to have their item serviced If the manufacturer refuses service then the consumer can reach out to SquareTrade to see if we can step in the cover their device
We apologize if there was any dissatisfaction with our claims process
Troubleshooting is utilized as a standard part of the claims process for electronic devices such as cellphones and televisionsThis is to ensure we are isolating the issue and providing the consumer a resolution which will
resolve their issueThough we understand this item has previously been repaired we request the consumer calls back in to complete this processIf we are unable to have the item satisfactorily operating after repeated repair attempts we have alternative resolutions reserved to ensure the consumer completes the claims process with a fully operational device
SquareTrade apologizes if the consumer feels their warranty does not cater to their desired resolutionAccording to the consumer's service contract, "Depending on the Product and failure circumstances, at Our discretion, We will either: Repair Your Product, or; Provide a cash settlement or a Gift
Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or; Replace Your Product with a product of like, kind, quality, and functionality." We provided the consumer with a "like" product, factors such as color are considered cosmetic as they do not impact the device functionalityRegarding the deductible, we provide our consumers with days after a repair or replacement to report any issues and avoid any additional deductiblesThe consumer contacted us after the day period and as a result, is required to pay a deductible for their claimMoving forward, we will assist if there is an issue with the consumer's devices but cannot provide specific resolutions without initiating the claim process
Complaint: ***I am rejecting this response because:
Squaretrade misstates the facts
My computer was bought new, not refurbishedThey did not "honor" emails that were sentAgain, two emails were received (unsolicited) from Squaretrade indicating I would receive *** and ***I did receive *** and the warranty cost but they did not " honor what was sent"...a total of $***Sincerely,*** ***
We are sorry for any delays experienced during the claim process. According to our records, it appears that our depot completed the repairs necessary but the package was lost during the transition from our depot and ***Squaretrade apologizes for the inconvenience and the missing deviceWe
will be processing the full reimbursement for the device, deductible and the warranty costWe appreciate the consumer's patience as this situation was investigated, and will provide confirmation of the reimbursement and amounts with the consumer
Complaint:***I am rejecting this response because:
The affidavit they are asking me to sign does not include an amount that will they are allegedly going to reimburse to me. I told them before I filed this complaint that I will NOT sign the Affidavit unless it indicates the specific amount that they intend to reimburse me. If they had responded to my emails to indicate a specific amount they intend to "reimburse" we would not have been discussing this with the Revdex.com. I can accept the fact they will not refund the $for the worthless warranty they offer, but I will not sign an affidavit for the reimbursement unless it indicates the amount they intend to send me specifically.
Sincerely,Ryan ***
Initial Business Response /* (1000, 6, 2016/02/18) */
We apologize for the issue the consumer experienced with their deviceAccounting has been contacted to verify if the check was cashedOnce confirmed the check will be voided & re-issued
Initial Consumer Rebuttal /* (3000, 8, 2016/02/19)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
There was never a check sent, how can it be cashed?? I will wait paitently to see if a check will be sent
Final Business Response /* (4000, 18, 2016/03/14) */
We have contacted the customer & confirmed the check has been receivedAt this time the complaint is resolved
Final Consumer Response /* (4200, 20, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no check received for the claim at handI have not been in contact with SquareTrade since filing dispute with Revdex.comAnd I have received no email from Squaretrade about the issue
We apologize for any inconvenience that the consumer might have experienced during this process. As of today 02/07/we have reached out to the consumer and have made on offer composed of several possible solutions to their situationWe are confident that this will address the consumers
issue and bring this complaint to a amicable close
Initial Business Response /* (1000, 5, 2015/08/27) */
We are sorry the consumer had issues with their chair
The database showed that there was a day waiting periodThis is an automatic waiting period for the consumers that purchase their product online to allow for shippingThis is a usually
a convenience for the consumer as the warranty does not start until after the consumer has received the productOn the actual warranty there is a one day waiting periodThe consumer filed the claim in our online system and it automatically denied the claim, but did file it after the actual waiting periodWe will take the claim
We have contacted the consumer to let them know we will process the claim
Initial Business Response /* (1000, 5, 2015/08/07) */
We are sorry the consumer had issues with their device
In terms of the blacklisted phones being shipped to the consumer we are addressing the issue with our supplier so that we don't have useless phones shipped to our customersWe do not have
access to the carrier database so we cannot access the information the carrier hasAlthough the consumer was told the phone was "stolen" it could have been a number of circumstances that would put the phone on a blacklistWe are working with our provider and the carrier to see is we can find out if the carrier has blacklisted a phone before we send it to our customers
There was a delay in our accounting department and we are processing the payment by sending it overnightThe consumer should receive the check by 7/
We have spoken to the consumer to let them know how we are sending these funds
We have refunded the deductible to the customer and as a courtesy for the delays they experienced we also refunded the warranty
Initial Business Response /* (1000, 5, 2015/09/16) */
We are sorry the consumer had issues with their chair
Although the consumer followed the process to have a claim filed it was not completed properly by SquareTradeWe are processing the claim and pushing it to payout
We have contacted the
consumer to let them know we will process the claim and we just need to know which method of payment they would like to receive the reimbursement
We are sorry for any issue the consumer experienced with their device.According to our records, the consumer has provided all necessary information and documentation needed regarding the lost/stolen packageSquaretrade has contacted and worked with *** to ensure the consumer was assistedWe have
processed a full reimbursement for the device due to the circumstance, we appreciate the consumer's patience as this matter was resolved
We are sorry the consumer had issues registering their device. When an item is purchased from one of our re-sellers the warranty purchase information is sent over and uploaded in our system There are some instances when this information does not come over correctly and a proof of
purchase is required to locate or have the warranty created in our system It appears there have been issues receiving the consumer's email with the proof of purchase attached Our system is not able to accept files over 5mb, and each of the consumer's emails has come in over the size limit This could be due to the fact the consumer is sending multiple pictures in one email or the format of the attachment In order to cancel the warranty or finish registering the item, we need a copy of the POP in order to locate the warranty and cancel it We have reached out to the consumer and provided them with direct contact information .The consumer can also go to their reseller location and have the warranty canceled on site
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***
We are sorry the consumer had issues with their device.When a device is purchased under a certain reseller the warranties that are available can only be sold on that reseller and purchased at the time the device was purchased, if the warranty is available for purchase*** is an example of this
type of resellerThe warranty the consumer purchased was invalid and we have informed the consumer and refunded the warrant price
Complaint:***I am rejecting this response because:
Revdex.com,
I am unable to update complaint *** on the website
Today we received a check in the amount of $from Square Trade. This is the cost of the warranty only and not the cost of the TV. This is not what we agreed and is not acceptable. Please help us!
Regards,
Dameon***
Sincerely,Dameon *** *** ***
We are sorry the consumer had issues with their device.The item has been repaired and is currently in transit back to the consumer
Complaint: ***I am rejecting this response because:
Given the poor experience I've had with SquareTrade regarding this claim, I will close this complaint when I receive the promised reimbursementI did receive communication from SquareTrade today stating that a check should arrive to me within business days
Sincerely,*** *** ***
We are sorry for any issues the consumer had with their device. The consumers device is still under their manufacturer's warranty coverage SquareTrade is an extended warranty company whose coverage begins after the manufacturer's warranty has ended If the manufacturer is unwilling
to provide service to the consumers device SquareTrade may step in for mechanical and electrical failures after documentation has been provided of the manufactures refusal of service.At this time the consumer needs to contact their manufacturer to have their item serviced If the manufacturer refuses service then the consumer can reach out to SquareTrade to see if we can step in the cover their device
Complaint: ***I am rejecting this response because:
That’s not what the complaint was regarding or what was requested
Sincerely,Salvatore ***
We apologize if there was any dissatisfaction with our claims process
Troubleshooting is utilized as a standard part of the claims process for electronic devices such as cellphones and televisionsThis is to ensure we are isolating the issue and providing the consumer a resolution which will
resolve their issueThough we understand this item has previously been repaired we request the consumer calls back in to complete this processIf we are unable to have the item satisfactorily operating after repeated repair attempts we have alternative resolutions reserved to ensure the consumer completes the claims process with a fully operational device
SquareTrade apologizes if the consumer feels their warranty does not cater to their desired resolutionAccording to the consumer's service contract, "Depending on the Product and failure circumstances, at Our discretion, We will either: Repair Your Product, or; Provide a cash settlement or a Gift
Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or; Replace Your Product with a product of like, kind, quality, and functionality." We provided the consumer with a "like" product, factors such as color are considered cosmetic as they do not impact the device functionalityRegarding the deductible, we provide our consumers with days after a repair or replacement to report any issues and avoid any additional deductiblesThe consumer contacted us after the day period and as a result, is required to pay a deductible for their claimMoving forward, we will assist if there is an issue with the consumer's devices but cannot provide specific resolutions without initiating the claim process
Complaint: ***I am rejecting this response because:
Squaretrade misstates the facts
My computer was bought new, not refurbishedThey did not "honor" emails that were sentAgain, two emails were received (unsolicited) from Squaretrade indicating I would receive *** and ***I did receive *** and the warranty cost but they did not " honor what was sent"...a total of $***Sincerely,*** ***
We are sorry for any delays experienced during the claim process. According to our records, it appears that our depot completed the repairs necessary but the package was lost during the transition from our depot and ***Squaretrade apologizes for the inconvenience and the missing deviceWe
will be processing the full reimbursement for the device, deductible and the warranty costWe appreciate the consumer's patience as this situation was investigated, and will provide confirmation of the reimbursement and amounts with the consumer
Complaint:***I am rejecting this response because:
The affidavit they are asking me to sign does not include an amount that will they are allegedly going to reimburse to me. I told them before I filed this complaint that I will NOT sign the Affidavit unless it indicates the specific amount that they intend to reimburse me. If they had responded to my emails to indicate a specific amount they intend to "reimburse" we would not have been discussing this with the Revdex.com. I can accept the fact they will not refund the $for the worthless warranty they offer, but I will not sign an affidavit for the reimbursement unless it indicates the amount they intend to send me specifically.
Sincerely,Ryan ***
Initial Business Response /* (1000, 6, 2016/02/18) */
We apologize for the issue the consumer experienced with their deviceAccounting has been contacted to verify if the check was cashedOnce confirmed the check will be voided & re-issued
Initial Consumer Rebuttal /* (3000, 8, 2016/02/19)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
There was never a check sent, how can it be cashed?? I will wait paitently to see if a check will be sent
Final Business Response /* (4000, 18, 2016/03/14) */
We have contacted the customer & confirmed the check has been receivedAt this time the complaint is resolved
Final Consumer Response /* (4200, 20, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no check received for the claim at handI have not been in contact with SquareTrade since filing dispute with Revdex.comAnd I have received no email from Squaretrade about the issue
We apologize for any inconvenience that the consumer might have experienced during this process. As of today 02/07/we have reached out to the consumer and have made on offer composed of several possible solutions to their situationWe are confident that this will address the consumers
issue and bring this complaint to a amicable close
Initial Business Response /* (1000, 5, 2015/08/27) */
We are sorry the consumer had issues with their chair
The database showed that there was a day waiting periodThis is an automatic waiting period for the consumers that purchase their product online to allow for shippingThis is a usually
a convenience for the consumer as the warranty does not start until after the consumer has received the productOn the actual warranty there is a one day waiting periodThe consumer filed the claim in our online system and it automatically denied the claim, but did file it after the actual waiting periodWe will take the claim
We have contacted the consumer to let them know we will process the claim
Initial Business Response /* (1000, 5, 2015/08/07) */
We are sorry the consumer had issues with their device
In terms of the blacklisted phones being shipped to the consumer we are addressing the issue with our supplier so that we don't have useless phones shipped to our customersWe do not have
access to the carrier database so we cannot access the information the carrier hasAlthough the consumer was told the phone was "stolen" it could have been a number of circumstances that would put the phone on a blacklistWe are working with our provider and the carrier to see is we can find out if the carrier has blacklisted a phone before we send it to our customers
There was a delay in our accounting department and we are processing the payment by sending it overnightThe consumer should receive the check by 7/
We have spoken to the consumer to let them know how we are sending these funds
We have refunded the deductible to the customer and as a courtesy for the delays they experienced we also refunded the warranty
Initial Business Response /* (1000, 5, 2015/09/16) */
We are sorry the consumer had issues with their chair
Although the consumer followed the process to have a claim filed it was not completed properly by SquareTradeWe are processing the claim and pushing it to payout
We have contacted the
consumer to let them know we will process the claim and we just need to know which method of payment they would like to receive the reimbursement
We are sorry for any issue the consumer experienced with their device.According to our records, the consumer has provided all necessary information and documentation needed regarding the lost/stolen packageSquaretrade has contacted and worked with *** to ensure the consumer was assistedWe have
processed a full reimbursement for the device due to the circumstance, we appreciate the consumer's patience as this matter was resolved
We are sorry the consumer had issues registering their device. When an item is purchased from one of our re-sellers the warranty purchase information is sent over and uploaded in our system There are some instances when this information does not come over correctly and a proof of
purchase is required to locate or have the warranty created in our system It appears there have been issues receiving the consumer's email with the proof of purchase attached Our system is not able to accept files over 5mb, and each of the consumer's emails has come in over the size limit This could be due to the fact the consumer is sending multiple pictures in one email or the format of the attachment In order to cancel the warranty or finish registering the item, we need a copy of the POP in order to locate the warranty and cancel it We have reached out to the consumer and provided them with direct contact information .The consumer can also go to their reseller location and have the warranty canceled on site
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***
We are sorry the consumer had issues with their device.When a device is purchased under a certain reseller the warranties that are available can only be sold on that reseller and purchased at the time the device was purchased, if the warranty is available for purchase*** is an example of this
type of resellerThe warranty the consumer purchased was invalid and we have informed the consumer and refunded the warrant price