We apologize for any inconvenience that the consumer might have experienced during this process
As of this morning on 03/14/the consumer was sent a email from our office detailing the amount of the refund that they will receive once the affidavit is signed
If the customer has any further questions in reference to this matter we invite them to call *** and speak with one of our qualified agents!
Complaint: ***I am rejecting this response because:The original address of *** *** * *** ** was a sufficient address I receive mail everyday at that exact address But after Square Trade insisted this was an undeliverable address, I provided them, through email on 8-1-*** with a home address rather than business address, see attachmentI was advised by Shawn at Square Trade to send the new address through email Once again it is days later and we still have no check and the issued has not been resolved in the manner they said it would be Just playing games and holding on to our money Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me. Thank you for your help and assistance with my complaint. I am extremely grateful for the hard work your extend on my behalf and all consumers who at times need your assistance. Thanks again.Sincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***
We are sorry for any issues the consumer had while attempting to redeem their discount code.After reviewing the consumer's emails with SquareTrade, it appears that the incorrect coupon codes were generated At that time, we offered a coupon code based on dollar amount as well as
percentage. We have sent the consumer two coupon codes for **% off their next warranty purchases
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me- I have sent the laptop out (after days of waiting for their box, and still not getting it, and having to call in and have them make a label) and will await the payout.Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/09/16) */
We are sorry the consumer had issues with their chair
Although the consumer followed the process to have a claim filed it was not completed properly by SquareTradeWe are processing the claim and pushing it to payout
We have contacted the
consumer to let them know we will process the claim and we just need to know which method of payment they would like to receive the reimbursement
We are sorry the consumer had issues with their device.When a device is purchased under a certain reseller the warranties that are available can only be sold on that reseller and purchased at the time the device was purchased, if the warranty is available for purchase*** is an example of this
type of resellerThe warranty the consumer purchased was invalid and we have informed the consumer and refunded the warrant price
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received a check after three supposed attempts, but the check was $*** less than I was told I would receiveI was told I would receive a check for $**I am still upset that I have waited this long and they still give me the incorrect refund amount
We are sorry for any issues the consumer experienced with their device
Our depots aim to provide quality service repairs and unfortunately, this means we rely on the product manufacturer for quality partsThis process, depending on the product, can include varying repair timeframes
for some consumersDue to this, the part availability changed a few times increasing the overall repair scheduleSquareTrade has decided to make an exception and reimburse the consumer for the full purchase price of the laptopWe appreciate the consumer for bringing this to out attention and will be in communication to ensure a smooth resolution
We apologize for any inconvenience that the consumer might have experienced during this process. We have requested for a check to be sent out to the consumer for the disputed amount in question.The consumer should be receiving a check in a matter of days with the amount she has requested!
We are sorry for any issues the consumer had with their device. Before a technician can be sent out to the consumer's home for repairs, trouble shooting their device over the phone is necessary, to diagnose their issue Once trouble shooting is completed, parts can be ordered and a
technician can be scheduled to install required parts. We have reached out to the customer again on *** and left a voice mail, advising to contact us to trouble shoot their device
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This complaint is settled!
Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/07/27) */
We are sorry the consumer had delays in the return of their device
We do not know why the device was not deliveredAccording to the shipping company they made numerous attempts to contact the consumer to arrange for deliveryThey are
returning the unit to the repair depotOnce the depot receives the unit they will ship it overnight to the consumer
Due to the delay we are refunding the warranty price to the consumer
We are sorry for any issue the consumer experienced with their device.According to our records, the consumer has provided all necessary information and documentation needed regarding the lost/stolen packageSquaretrade has contacted and worked with *** to ensure the consumer was assistedWe have
processed a full reimbursement for the device due to the circumstance, we appreciate the consumer's patience as this matter was resolved
We apologize for the inconveniences the consumer experienced.While researching the account we show that we are in the process of reimbursing for the diagnostics and the cost of the item however taxes are not covered under our agreement.Per our Terms and Conditions"Your item is covered for up to its
full replacement cost, excluding tax & shipping."
Complaint: ***I am rejecting this response because: Squaretrade owes me a phone. If an agent was able to use *** to instantly find a replacement, and encourage me to take the reimbursement to purchase the *** *** *, I'm sure that any employee can do the same. I did not waste my time contacting Squaretrade for a reimbursement. An apology does not replace a broken phone. If customer satisfaction is Squaretrade's priority, then finding a replacement shouldn't be a problem; especially since this company has completely neglected my case for over a month and a half. Restitution is in order.Sincerely,*** ***
We are sorry the consumer had issues registering their device. When an item is purchased from one of our re-sellers the warranty purchase information is sent over and uploaded in our system There are some instances when this information does not come over correctly and a proof of
purchase is required to locate or have the warranty created in our system It appears there have been issues receiving the consumer's email with the proof of purchase attached Our system is not able to accept files over 5mb, and each of the consumer's emails has come in over the size limit This could be due to the fact the consumer is sending multiple pictures in one email or the format of the attachment In order to cancel the warranty or finish registering the item, we need a copy of the POP in order to locate the warranty and cancel it We have reached out to the consumer and provided them with direct contact information .The consumer can also go to their reseller location and have the warranty canceled on site
Squaretrade apologizes if the consumer experienced difficulty with our online claims process
Whenever a consumer experiences difficulty with our online system, we like to recommend the consumer contact our claims departmentSome issues which may be more difficult to describe could be
misinterpreted by our online system and may require an agent to assistThis department is open 24/to assist the consumer with whatever difficulty they are experiencing with their claim, and since the filing of this complaint one of our agents has emailed the consumer our contact phone number
Initial Business Response /* (1000, 5, 2015/09/24) */
We are sorry the consumer had issues with receiving their reimbursement
For some reason our system did not process the payment properlyThis caused the delay in the consumer receiving their reimbursementWe reprocessed the payment and it was
processed and is being shipped to consumerThey should receive the reimbursement by September
Due to the delay and poor response the consumer experienced we are also refunding them the cost of the warranty
We have contacted the consumer and they are aware of these payments
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We apologize for any inconvenience that the consumer might have experienced during this process
As of this morning on 03/14/the consumer was sent a email from our office detailing the amount of the refund that they will receive once the affidavit is signed
If the customer has any further questions in reference to this matter we invite them to call *** and speak with one of our qualified agents!
Complaint: ***I am rejecting this response because:The original address of *** *** * *** ** was a sufficient address I receive mail everyday at that exact address But after Square Trade insisted this was an undeliverable address, I provided them, through email on 8-1-*** with a home address rather than business address, see attachmentI was advised by Shawn at Square Trade to send the new address through email Once again it is days later and we still have no check and the issued has not been resolved in the manner they said it would be Just playing games and holding on to our money Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me. Thank you for your help and assistance with my complaint. I am extremely grateful for the hard work your extend on my behalf and all consumers who at times need your assistance. Thanks again.Sincerely, *** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***
We are sorry for any issues the consumer had while attempting to redeem their discount code.After reviewing the consumer's emails with SquareTrade, it appears that the incorrect coupon codes were generated At that time, we offered a coupon code based on dollar amount as well as
percentage. We have sent the consumer two coupon codes for **% off their next warranty purchases
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me- I have sent the laptop out (after days of waiting for their box, and still not getting it, and having to call in and have them make a label) and will await the payout.Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/09/16) */
We are sorry the consumer had issues with their chair
Although the consumer followed the process to have a claim filed it was not completed properly by SquareTradeWe are processing the claim and pushing it to payout
We have contacted the
consumer to let them know we will process the claim and we just need to know which method of payment they would like to receive the reimbursement
We are sorry the consumer had issues with their device.When a device is purchased under a certain reseller the warranties that are available can only be sold on that reseller and purchased at the time the device was purchased, if the warranty is available for purchase*** is an example of this
type of resellerThe warranty the consumer purchased was invalid and we have informed the consumer and refunded the warrant price
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received a check after three supposed attempts, but the check was $*** less than I was told I would receiveI was told I would receive a check for $**I am still upset that I have waited this long and they still give me the incorrect refund amount
We are sorry for any issues the consumer experienced with their device
Our depots aim to provide quality service repairs and unfortunately, this means we rely on the product manufacturer for quality partsThis process, depending on the product, can include varying repair timeframes
for some consumersDue to this, the part availability changed a few times increasing the overall repair scheduleSquareTrade has decided to make an exception and reimburse the consumer for the full purchase price of the laptopWe appreciate the consumer for bringing this to out attention and will be in communication to ensure a smooth resolution
We apologize for any inconvenience that the consumer might have experienced during this process. We have requested for a check to be sent out to the consumer for the disputed amount in question.The consumer should be receiving a check in a matter of days with the amount she has requested!
We are sorry for any issues the consumer had with their device. Before a technician can be sent out to the consumer's home for repairs, trouble shooting their device over the phone is necessary, to diagnose their issue Once trouble shooting is completed, parts can be ordered and a
technician can be scheduled to install required parts. We have reached out to the customer again on *** and left a voice mail, advising to contact us to trouble shoot their device
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This complaint is settled!
Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/07/27) */
We are sorry the consumer had delays in the return of their device
We do not know why the device was not deliveredAccording to the shipping company they made numerous attempts to contact the consumer to arrange for deliveryThey are
returning the unit to the repair depotOnce the depot receives the unit they will ship it overnight to the consumer
Due to the delay we are refunding the warranty price to the consumer
We are sorry for any issue the consumer experienced with their device.According to our records, the consumer has provided all necessary information and documentation needed regarding the lost/stolen packageSquaretrade has contacted and worked with *** to ensure the consumer was assistedWe have
processed a full reimbursement for the device due to the circumstance, we appreciate the consumer's patience as this matter was resolved
We apologize for the inconveniences the consumer experienced.While researching the account we show that we are in the process of reimbursing for the diagnostics and the cost of the item however taxes are not covered under our agreement.Per our Terms and Conditions"Your item is covered for up to its
full replacement cost, excluding tax & shipping."
Complaint: ***I am rejecting this response because: Squaretrade owes me a phone. If an agent was able to use *** to instantly find a replacement, and encourage me to take the reimbursement to purchase the *** *** *, I'm sure that any employee can do the same. I did not waste my time contacting Squaretrade for a reimbursement. An apology does not replace a broken phone. If customer satisfaction is Squaretrade's priority, then finding a replacement shouldn't be a problem; especially since this company has completely neglected my case for over a month and a half. Restitution is in order.Sincerely,*** ***
We are sorry the consumer had issues registering their device. When an item is purchased from one of our re-sellers the warranty purchase information is sent over and uploaded in our system There are some instances when this information does not come over correctly and a proof of
purchase is required to locate or have the warranty created in our system It appears there have been issues receiving the consumer's email with the proof of purchase attached Our system is not able to accept files over 5mb, and each of the consumer's emails has come in over the size limit This could be due to the fact the consumer is sending multiple pictures in one email or the format of the attachment In order to cancel the warranty or finish registering the item, we need a copy of the POP in order to locate the warranty and cancel it We have reached out to the consumer and provided them with direct contact information .The consumer can also go to their reseller location and have the warranty canceled on site
Squaretrade apologizes if the consumer experienced difficulty with our online claims process
Whenever a consumer experiences difficulty with our online system, we like to recommend the consumer contact our claims departmentSome issues which may be more difficult to describe could be
misinterpreted by our online system and may require an agent to assistThis department is open 24/to assist the consumer with whatever difficulty they are experiencing with their claim, and since the filing of this complaint one of our agents has emailed the consumer our contact phone number
Initial Business Response /* (1000, 5, 2015/09/24) */
We are sorry the consumer had issues with receiving their reimbursement
For some reason our system did not process the payment properlyThis caused the delay in the consumer receiving their reimbursementWe reprocessed the payment and it was
processed and is being shipped to consumerThey should receive the reimbursement by September
Due to the delay and poor response the consumer experienced we are also refunding them the cost of the warranty
We have contacted the consumer and they are aware of these payments
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)