As previously stated, our Terms & Conditions clearly state, "YOUR RESPONSIBILITIES: AProvide Us with a complete copy of proof of purchaseYou can send Us a digital copy through www.squaretrade.com and We can store it for You, or You can provide such proof of purchase at the time you make a claim. BPurchase the correct SquareTrade Protection Plan for Your Product based on condition, price or purchase location. CProperly maintain, store and use Your Product according to the manufacturer instructions.". Since Squaretrade does not require the proof of purchase until a claim is initiated, we require the consumer be responsible for accurately purchasing the warranty and providing an appropriate proof of purchaseMoreover, any time we cancel a warranty we provide a refund of the warranty cost, full or prorated depending on the scenarioWe have provided a full reimbursement of the warranty in this case and we apologize for any inconvenience experienced by the consumer but we will be unable to provide assistance
Complaint: ***I am rejecting this response because: I was not told where to submit my invoice for the hard driveThere is no place to submit it and I asked in the email Brittany sent meThe claim on squaretrade website has no where to submit it. Sincerely,*** ***
Initial Business Response /* (1000, 5, 2016/01/15) */
We apologize for the issue the consumer experiencedThis complaint has already been escalated to a Resolution Specialist and the consumer's reimbursement for the sales tax is being processed
Initial Consumer Rebuttal /* (2000, 7,
2016/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have spoke with a manager of square trade and they honored their promise I just received the refund check for my sales tax and its resolved for my end
Initial Business Response /* (1000, 5, 2016/01/25) */
We apologize for the issue the consumer experienced with their deviceThe specialist handling the consumer's case unfortunately did not properly process the claim
The issue has been rectified and the consumer's check was processed 1/22/
The consumer has been contacted and is aware of the resolution
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
seeing is believing...squaretrade has assured us that"the check is in the mail" after we have called the company on FOUR separate occasions! we think that most people "give up" due to the hassle and stress of dealing with squaretradeafter reading about more than other people's similar complaints, it appears to be a strategy that squaretrade routinely usesONLY AFTER we lodged our complaint with the Revdex.com did we hear back from squaretrade (see above)due to the previously stated history, we do not trust this company's "words"when and IF we receive a check, we will recontact the Revdex.com in order to update our complaint as resolvedthank you kindly
Final Business Response /* (4000, 9, 2016/02/10) */
We contacted the consumer & confirmed the check has been receivedThis complaint has been resolved
Complaint:[redacted]I am rejecting this response because:
The company did not acknowledge that they did state that if unrepairable, but would send a new one. That is on their records and the business representative claims they could not find that but it is there. This is also on social media, particularly [redacted]. If the device had not died this would not be an issue, but since it failed so soon after it replaced a like device that died, a refurb is totally inappropriate and is in no way acceptible. What part of quality control, on the normal refurbishments, does Squaretrade not understand?
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Squaretrade apologizes for any difficulty the consumer experienced with their claim..
The consumer was initially offered a replacement unit but shortly afterwards we notified the consumer via email that our replacement center encountered an availability issue and we would need to further discuss...
resolution. We approved the consumer for an item reimbursement, of which was processed and sent on September 26th. When the consumer brought to our attention that the check had not arrived, we re-verified the address on file and processed another check to be sent on October 10th. Though we understand the consumer is frustrated with their claim experience, Squaretrade has taken these steps to resolve the issue and we hope this is a resolution the consumer considers satisfactory.
Complaint:[redacted] I am rejecting this response because:
Squaretrade's response states they have reimbursed me for the cost of the laptop, the total cost of the warranty, and the deductible of $[redacted]. To date, I have not received refund of the deductible.
Their response states repairs were delayed due to parts availability. However, the many calls I made to Squaretrade gave more information than that. Yes, there was an initial delay in receiving parts to repair the cracked screen. I was told the parts they received were defective and that they ordered more. After those were received, they determined a new motherboard was needed. I don't understand that decision as the laptop was in working order (even with the cracked screen) when I shipped it to them. An agent called me on the evening of May 8, [redacted] to say the laptop was repaired and would be shipped to me. The May 8 online status contradicted that by saying they decided the laptop could be repaired locally as if I still had it. Being confused, I called on May 9, [redacted] and was told the laptop could not be repaired and that they removed and shipped the hard drive, which is what actually what happened.
Squaretrade's response states that due to the increase in time to complete the repairs, an exception was made to proceed with the reimbursement of the device but that's not the reason based upon the information I got from the agents. I believe it is possible something went wrong with the initial repair.
In any case, the extended amount of time it took to conclude my claim is unacceptable and I believe the company has serious communication problems within their departments. This is not the Squartrade of the past. I still want a refund of the $[redacted] deductible.
Complaint: [redacted]I am rejecting this response because:
the business has NOT met obligations under the plan. Their response regarding an earlier claim is completely once again related to an entirely different lens. The business continues to respond without reviewing my file and the fact that I have REPEATEDLY advised that the March claim was a different lens altogether. Though the business is asserting I delayed in sending a receipt the claim they use to assert that is faulty. March claim pertained to [redacted] lens of completely different millimeter range. This Is a [redacted] 70-200 mm zoom I repeat a [redacted] 70-200 mm zoom. The company is showing a complete lack of responsibility to the consumer by continuing to blame the consumer despite constant administrative mixups. I will be contacting [redacted] as well on this matter as there are some unethical things taking place. I am also requesting a refund and cancellation of another lens plan that is active. Blaming the customer when your records are confused is not customer service.....obviously the business model the company follows based on other complaints. Please advise of other legal avenues to pursue should the company continue to refuse remedy and blame the customer.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/10/22) */
We are sorry the consumer had issues with their device.
The consumer has been contacted by email and phone to resolve the complaint but we have not received a response.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/31) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
Square Trade left me a voicemail on my home phone on Thursday, October 22 and sent an email the same day. I returned the call and email on Friday, October 23 and left my home phone number and my cell phone number. On Tuesday, October 27, I called and left another message with my home number, my cell number and my husband's cell number. On Thursday, October 29, I called and left another message with all my contact numbers. Square Trade has not left me any further voicemails and has not called my or my husband's cell phone at all. They have sent two other emails asking me to call.
I have called and emailed several times to try to respond to them. They are playing games in saying they have not received a response from me.
I want them to make a real attempt to talk with me and resolve this issue. They have not done anything real to resolve this issue to date.
Final Business Response /* (4000, 9, 2015/11/11) */
The consumer has been contacted and is aware of the current resolution.
Per the Terms and Condition Depending on the Product and failure circumstances, We will either, at Our discretion:
A. Repair Your Product, or;
B. Provide a cash settlement or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or;
C. Replace Your Product with a product of like, kind, quality and functionality.
The consumer's device was replaced with a working re-manufactured device and shortly after receiving, it sustained damage from accidental handling.
All Accidental Damage from Handling cases are new claim with a deductible.
As a one time exception, we waived the deductible for the consumer.
Final Consumer Response /* (2000, 11, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did what I asked of them as a " one time exception"
We are sorry for any issues the consumer had with their device. Looking into the consumer's account I do see there were two failed repair attempts by the local repair authorized location. Generally the deductible is refunded to the consumer in the event of a failed repair at an...
authorized repair facility so it can be charged through the follow up claim. We have processed a claim for a replacement device to be sent to the consumer.
We are sorry for any issues the consumer had with their device. As the consumer stated SquareTrade does not cover, "All equipment intended for heavy commercial or industrial use such as industrial printers or IT equipment; riding mowers or backhoe type products." Due to the customers...
appliance being installed in a business any use for the business need would be considered commercial use. The previous claim the customer filed on a device was done online and there was no indication the unit was being used commercially. Since the customers appliance has been determined to be in commercial use we are not able to provide coverage.
We are sorry the consumer had issues with receiving their refund.
There was a delay in the processing of the check which we cannot explain. The check should have been received within a week of the processing.
We spoke to the consumer and found that they did finally receive their...
We are sorry the consumer had issues with the their device. After reviewing the consumer's account, their warranty was purchased through [redacted] and the [redacted] was purchased from a different location. According to the [redacted] website, "SquareTrade Protection Plans are only valid for new products...
purchased at [redacted] within the last 30 days." Since the item was not purchased from Amazon, the warranty became invalid. It appears the consumer's [redacted] is still under the manufacture warranty, we advised the consumer to contact the manufacture first.
We apologize for any inconvenience that the consumer might have experienced during this process.
The consumer sent in their laptop for repair on Thursday 04/05/2018 at 7:04PM on a 2day delivery from FedEx i.e.2 business day minus that Thursday she sent it in. The computer arrived at our repair...
facility on Monday 04/09/2018 at 2:25pm.
The item was repaired and shipped on 04/16/2018 at 4:20PM through Fed Ex which makes it a 5 business day repair as our repair depots are not open on weekends.
Finally the package was to be delivered today 04/19/2018 but the consumer was neither at the designated place to receive the delivery and sign for the package or requested the delivery for tomorrow 04/20/2019.
In conclusion we delivered on our promise of a 5day repair, obviously this does not include shipping days nor the delays that can be associated while a package is in transit.
In this case there will be no refund awarded to the consumer as all repairs and their associated timelines have been met.
According to our records, there were some communications issues between Squaretrade and our local repair company. We apologize for any inconvenience this has caused. Moving forward, we will be providing the consumer with a full reimbursement of the units cost per the purchase receipt. We...
appreciate the consumer for alerting us to situation and hope to have resolved any concerns.
Initial Business Response /* (1000, 5, 2015/08/28) */
Hi [redacted],
Here is an approval email stating that we did approve the claim and the consumer will be paid out.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
Hello,
Just because a complaint was filed my request actually went through. This leads me to believe that the company does not do the claims as per they stated in their initial contract on the consumer's signing up and uses delaying tactics. If I had not called multiple times, my claim would not have been processed. This is bad business as time itself is more of an important entity than the money being received and if I have to call them 4 times with an hour each time on hold, that is money wasted for me! Plus, a claim fulfilled after almost 6 weeks is completely unacceptable when the contract states 5-6 business days.
Thanks in advance.
[redacted].
Final Consumer Response /* (2000, 12, 2015/09/03) */
SquareTrade refunded us the cost of insurance plus paid the claim therefore I would like to close this case as solved amicably.
Final Business Response /* (4000, 9, 2015/09/03) */
We are sorry the consumer had issues with receiving their reimbursement.
One of the reasons for the delay is that the receipt was not sent to us using the proper procedure. The consumer did receive an approval email that states the consumer should, "Reply to this email (include claim number in subject line) and attach a copy of your receipt (digital photo, scan, etc.). We'll review it and then quickly reimburse you." The receipt was sent using instructions the consumer received to send in the proof of purchase of the device, which the consumer did perform properly and that receipt was received. Unfortunately the repair receipt was logged in as a purchase receipt and no additional action was needed or taken.
It is not SquareTrade's intent to use "delaying tactics" to not reimburse our consumers appropriately. Our 5-day guarantee refers to the repair time a claim will take when a device is sent in for repair, not the time it takes to complete a claim.
The long hold times are being addressed by SquareTrade. We are increasing the number of specialists to reduce those hold times.
Because of the inconvenience the consumer experienced in this claim we are going to refund the consumer what they have paid to this point for the warranty. We are in contact with the consumer so they know what we intend to do.
We are sorry for any issues the consumer experienced with their device.As previously stated, the coverage amount of the warranty is equal to the purchase price of the covered product. Since the items price is $[redacted], that is the most SquareTrade is able to provide reimbursement for. Section 7 of the terms and condition are clear to state, "In the event that We make payments for repairs or replacements, which in the aggregate, are equal to the Coverage Amount, or if We provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality, then We will have no further obligations under this Protection Plan.". As the coverage amount is based on the item price($[redacted]) we have no further obligation under this warranty contract and unfortunately will be unable to provide additional assistance.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. They have warrantied my item. Thank you for your help.Sincerely, [redacted]
As previously stated, our Terms & Conditions clearly state, "YOUR RESPONSIBILITIES: AProvide Us with a complete copy of proof of purchaseYou can send Us a digital copy through www.squaretrade.com and We can store it for You, or You can provide such proof of purchase at the time you make a claim. BPurchase the correct SquareTrade Protection Plan for Your Product based on condition, price or purchase location. CProperly maintain, store and use Your Product according to the manufacturer instructions.". Since Squaretrade does not require the proof of purchase until a claim is initiated, we require the consumer be responsible for accurately purchasing the warranty and providing an appropriate proof of purchaseMoreover, any time we cancel a warranty we provide a refund of the warranty cost, full or prorated depending on the scenarioWe have provided a full reimbursement of the warranty in this case and we apologize for any inconvenience experienced by the consumer but we will be unable to provide assistance
Complaint: ***I am rejecting this response because: I was not told where to submit my invoice for the hard driveThere is no place to submit it and I asked in the email Brittany sent meThe claim on squaretrade website has no where to submit it. Sincerely,*** ***
Initial Business Response /* (1000, 5, 2016/01/15) */
We apologize for the issue the consumer experiencedThis complaint has already been escalated to a Resolution Specialist and the consumer's reimbursement for the sales tax is being processed
Initial Consumer Rebuttal /* (2000, 7,
2016/01/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have spoke with a manager of square trade and they honored their promise I just received the refund check for my sales tax and its resolved for my end
Initial Business Response /* (1000, 5, 2016/01/25) */
We apologize for the issue the consumer experienced with their deviceThe specialist handling the consumer's case unfortunately did not properly process the claim
The issue has been rectified and the consumer's check was processed 1/22/
The consumer has been contacted and is aware of the resolution
Initial Consumer Rebuttal /* (3000, 7, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
seeing is believing...squaretrade has assured us that"the check is in the mail" after we have called the company on FOUR separate occasions! we think that most people "give up" due to the hassle and stress of dealing with squaretradeafter reading about more than other people's similar complaints, it appears to be a strategy that squaretrade routinely usesONLY AFTER we lodged our complaint with the Revdex.com did we hear back from squaretrade (see above)due to the previously stated history, we do not trust this company's "words"when and IF we receive a check, we will recontact the Revdex.com in order to update our complaint as resolvedthank you kindly
Final Business Response /* (4000, 9, 2016/02/10) */
We contacted the consumer & confirmed the check has been receivedThis complaint has been resolved
Complaint:[redacted]I am rejecting this response because:
The company did not acknowledge that they did state that if unrepairable, but would send a new one. That is on their records and the business representative claims they could not find that but it is there. This is also on social media, particularly [redacted]. If the device had not died this would not be an issue, but since it failed so soon after it replaced a like device that died, a refurb is totally inappropriate and is in no way acceptible. What part of quality control, on the normal refurbishments, does Squaretrade not understand?
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Squaretrade apologizes for any difficulty the consumer experienced with their claim..
The consumer was initially offered a replacement unit but shortly afterwards we notified the consumer via email that our replacement center encountered an availability issue and we would need to further discuss...
resolution. We approved the consumer for an item reimbursement, of which was processed and sent on September 26th. When the consumer brought to our attention that the check had not arrived, we re-verified the address on file and processed another check to be sent on October 10th. Though we understand the consumer is frustrated with their claim experience, Squaretrade has taken these steps to resolve the issue and we hope this is a resolution the consumer considers satisfactory.
Complaint:[redacted] I am rejecting this response because:
Squaretrade's response states they have reimbursed me for the cost of the laptop, the total cost of the warranty, and the deductible of $[redacted]. To date, I have not received refund of the deductible.
Their response states repairs were delayed due to parts availability. However, the many calls I made to Squaretrade gave more information than that. Yes, there was an initial delay in receiving parts to repair the cracked screen. I was told the parts they received were defective and that they ordered more. After those were received, they determined a new motherboard was needed. I don't understand that decision as the laptop was in working order (even with the cracked screen) when I shipped it to them. An agent called me on the evening of May 8, [redacted] to say the laptop was repaired and would be shipped to me. The May 8 online status contradicted that by saying they decided the laptop could be repaired locally as if I still had it. Being confused, I called on May 9, [redacted] and was told the laptop could not be repaired and that they removed and shipped the hard drive, which is what actually what happened.
Squaretrade's response states that due to the increase in time to complete the repairs, an exception was made to proceed with the reimbursement of the device but that's not the reason based upon the information I got from the agents. I believe it is possible something went wrong with the initial repair.
In any case, the extended amount of time it took to conclude my claim is unacceptable and I believe the company has serious communication problems within their departments. This is not the Squartrade of the past. I still want a refund of the $[redacted] deductible.
Sincerely,[redacted]
Sincerely,Patrick Thompson
Sincerely,Patrick Thompson
Complaint: [redacted]I am rejecting this response because:
the business has NOT met obligations under the plan. Their response regarding an earlier claim is completely once again related to an entirely different lens. The business continues to respond without reviewing my file and the fact that I have REPEATEDLY advised that the March claim was a different lens altogether. Though the business is asserting I delayed in sending a receipt the claim they use to assert that is faulty. March claim pertained to [redacted] lens of completely different millimeter range. This Is a [redacted] 70-200 mm zoom I repeat a [redacted] 70-200 mm zoom. The company is showing a complete lack of responsibility to the consumer by continuing to blame the consumer despite constant administrative mixups. I will be contacting [redacted] as well on this matter as there are some unethical things taking place. I am also requesting a refund and cancellation of another lens plan that is active. Blaming the customer when your records are confused is not customer service.....obviously the business model the company follows based on other complaints. Please advise of other legal avenues to pursue should the company continue to refuse remedy and blame the customer.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/10/22) */
We are sorry the consumer had issues with their device.
The consumer has been contacted by email and phone to resolve the complaint but we have not received a response.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/31) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
Square Trade left me a voicemail on my home phone on Thursday, October 22 and sent an email the same day. I returned the call and email on Friday, October 23 and left my home phone number and my cell phone number. On Tuesday, October 27, I called and left another message with my home number, my cell number and my husband's cell number. On Thursday, October 29, I called and left another message with all my contact numbers. Square Trade has not left me any further voicemails and has not called my or my husband's cell phone at all. They have sent two other emails asking me to call.
I have called and emailed several times to try to respond to them. They are playing games in saying they have not received a response from me.
I want them to make a real attempt to talk with me and resolve this issue. They have not done anything real to resolve this issue to date.
Final Business Response /* (4000, 9, 2015/11/11) */
The consumer has been contacted and is aware of the current resolution.
Per the Terms and Condition Depending on the Product and failure circumstances, We will either, at Our discretion:
A. Repair Your Product, or;
B. Provide a cash settlement or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or;
C. Replace Your Product with a product of like, kind, quality and functionality.
The consumer's device was replaced with a working re-manufactured device and shortly after receiving, it sustained damage from accidental handling.
All Accidental Damage from Handling cases are new claim with a deductible.
As a one time exception, we waived the deductible for the consumer.
Final Consumer Response /* (2000, 11, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did what I asked of them as a " one time exception"
We are sorry for any issues the consumer had with their device. Looking into the consumer's account I do see there were two failed repair attempts by the local repair authorized location. Generally the deductible is refunded to the consumer in the event of a failed repair at an...
authorized repair facility so it can be charged through the follow up claim. We have processed a claim for a replacement device to be sent to the consumer.
We are sorry for any issues the consumer had with their device. As the consumer stated SquareTrade does not cover, "All equipment intended for heavy commercial or industrial use such as industrial printers or IT equipment; riding mowers or backhoe type products." Due to the customers...
appliance being installed in a business any use for the business need would be considered commercial use. The previous claim the customer filed on a device was done online and there was no indication the unit was being used commercially. Since the customers appliance has been determined to be in commercial use we are not able to provide coverage.
We are sorry the consumer had issues with receiving their refund.
There was a delay in the processing of the check which we cannot explain. The check should have been received within a week of the processing.
We spoke to the consumer and found that they did finally receive their...
payment.
We are sorry the consumer had issues with the their device. After reviewing the consumer's account, their warranty was purchased through [redacted] and the [redacted] was purchased from a different location. According to the [redacted] website, "SquareTrade Protection Plans are only valid for new products...
purchased at [redacted] within the last 30 days." Since the item was not purchased from Amazon, the warranty became invalid. It appears the consumer's [redacted] is still under the manufacture warranty, we advised the consumer to contact the manufacture first.
We apologize for any inconvenience that the consumer might have experienced during this process.
The consumer sent in their laptop for repair on Thursday 04/05/2018 at 7:04PM on a 2day delivery from FedEx i.e.2 business day minus that Thursday she sent it in. The computer arrived at our repair...
facility on Monday 04/09/2018 at 2:25pm.
The item was repaired and shipped on 04/16/2018 at 4:20PM through Fed Ex which makes it a 5 business day repair as our repair depots are not open on weekends.
Finally the package was to be delivered today 04/19/2018 but the consumer was neither at the designated place to receive the delivery and sign for the package or requested the delivery for tomorrow 04/20/2019.
In conclusion we delivered on our promise of a 5day repair, obviously this does not include shipping days nor the delays that can be associated while a package is in transit.
In this case there will be no refund awarded to the consumer as all repairs and their associated timelines have been met.
According to our records, there were some communications issues between Squaretrade and our local repair company. We apologize for any inconvenience this has caused. Moving forward, we will be providing the consumer with a full reimbursement of the units cost per the purchase receipt. We...
appreciate the consumer for alerting us to situation and hope to have resolved any concerns.
Initial Business Response /* (1000, 5, 2015/08/28) */
Hi [redacted],
Here is an approval email stating that we did approve the claim and the consumer will be paid out.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the...
business.)
Hello,
Just because a complaint was filed my request actually went through. This leads me to believe that the company does not do the claims as per they stated in their initial contract on the consumer's signing up and uses delaying tactics. If I had not called multiple times, my claim would not have been processed. This is bad business as time itself is more of an important entity than the money being received and if I have to call them 4 times with an hour each time on hold, that is money wasted for me! Plus, a claim fulfilled after almost 6 weeks is completely unacceptable when the contract states 5-6 business days.
Thanks in advance.
[redacted].
Final Consumer Response /* (2000, 12, 2015/09/03) */
SquareTrade refunded us the cost of insurance plus paid the claim therefore I would like to close this case as solved amicably.
Final Business Response /* (4000, 9, 2015/09/03) */
We are sorry the consumer had issues with receiving their reimbursement.
One of the reasons for the delay is that the receipt was not sent to us using the proper procedure. The consumer did receive an approval email that states the consumer should, "Reply to this email (include claim number in subject line) and attach a copy of your receipt (digital photo, scan, etc.). We'll review it and then quickly reimburse you." The receipt was sent using instructions the consumer received to send in the proof of purchase of the device, which the consumer did perform properly and that receipt was received. Unfortunately the repair receipt was logged in as a purchase receipt and no additional action was needed or taken.
It is not SquareTrade's intent to use "delaying tactics" to not reimburse our consumers appropriately. Our 5-day guarantee refers to the repair time a claim will take when a device is sent in for repair, not the time it takes to complete a claim.
The long hold times are being addressed by SquareTrade. We are increasing the number of specialists to reduce those hold times.
Because of the inconvenience the consumer experienced in this claim we are going to refund the consumer what they have paid to this point for the warranty. We are in contact with the consumer so they know what we intend to do.
We are sorry for any issues the consumer experienced with their device.As previously stated, the coverage amount of the warranty is equal to the purchase price of the covered product. Since the items price is $[redacted], that is the most SquareTrade is able to provide reimbursement for. Section 7 of the terms and condition are clear to state, "In the event that We make payments for repairs or replacements, which in the aggregate, are equal to the Coverage Amount, or if We provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality, then We will have no further obligations under this Protection Plan.". As the coverage amount is based on the item price($[redacted]) we have no further obligation under this warranty contract and unfortunately will be unable to provide additional assistance.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. They have warrantied my item. Thank you for your help.Sincerely, [redacted]