Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***74, and find that this resolution is satisfactory to meSincerely, H*** C**
Please note coverage starts , The LATER of ANY warranty expiration or waiting periodThis is on the first attachmentThen please note on second attachmentwhen my *** warranty expired February 14,which is the later of any warranty expiration or waiting periodThe day waiting period is for me to return the computer to store then *** warranty started(Coverage ends) years from coverage startwhich is February 14,Computer was sold by an authorized *** distributor on ebay, new and in *** box with intact security tapeSquare trade just decided to start the warranty when they wanted and not When it says on the protection plan Complaint: ***I am rejecting this response because:Sincerely,*** ***
We are sorry for any issues for the consumer had with their device.Looking into the consumer's account our assurance team has reached out to the repair location to verify the invoice submitted They have determined no repairs were completed to the customer's device Due to the
misrepresentation we are not able to process a reimbursement and have canceled the warranty
Complaint: ***I am rejecting this response because:
This message is the same as the firstNothing has changedI have repeatedly provided them with the documentation I have and they are not holding up their end of the agreement, furthermore they have stop responding to my emails asking what else I can do.Sincerely,*** ***
We are sorry for any issues the consumer had with their device. When the device was sent in to our depot originally for repairs the problem could not be duplicated and was returned After a second repair attempt we were still unable to reproduce the consumer's issue The device was
again returned to the consumer and they were instructed to take it to a local repair to location to see if they could duplicate the issue. SquareTrade has moved forward in processing a claim a to reimburse the consumer for their item cost The consumer has been provided a prepaid shipping label to send in their device Once the device has been shipped in to our depot the reimbursement check will be processed
We are sorry for any issues the consumer had with their device. When the consumer called in to process a claim on their device pictures were requested due to the customer describing a visual issue Upon review of the pictures by our TV tech team it was noted the consumers device had a
line/interior crack running diagonally from the top right corner of the screen The line/crack visible in the image could only be caused by an impact. Since the consumer's device shows signs of physical damage we would not be able to provide coverage to their device We have processed a reimbursement of the consumers warranty cost
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/12/28) */
We apologize for the issue the consumer experienced with their deviceThe payout for the device was originally processed with incorrect informationThe issue has now been resolved and the consumer confirmed the reimbursement has been
received
Initial Business Response /* (1000, 5, 2015/07/01) */
We are sorry the consumer did not get the proper information to get reimbursed for his repair
We do want our consumers to have a positive experienceWe are in contact with the consumer so we can hear the call he had, forward it to the proper
department (and manager) to address the poor service they received
Initial Business Response /* (1000, 5, 2015/11/12) */
We apologize the consumer experienced issues with their device
Per the Terms & Conditions "Depending on the Product and failure circumstances, at Our discretion, We will either:
Repair Your Product, or;
Provide a cash settlement or a Gift
Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or;
Replace Your Product with a product of like, kind, quality and functionality."
We have resolved the consumer's claim by providing a cash settlement for a replacement deviceThe warranty is now considered fulfilled and we have no further obligations under this protection plan
You can view the SquareTrade Terms & Conditions at http://www.squaretrade.com/terms
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
Hello Revdex.com, this matter is not resolved and here's why and what I wrote Squaretrade
Maybe in your eyes its fulfilled but not in mine, you owe me dollars for half of a two year warranty I can't use, I paid for 2, year insurance policies totaling about Dollars, I should be able to terminate of the year policies that being the 2nd year of my agreement and receive a partial refundNowhere in the policy does it say I cannot terminate my unused portionlet me give you an example: If I bought a year warranty I would have been afforded the same coverage as a two agreement making them for each year of coveragealso For Example: Think of it as me or you buying a car and having bought years of car insurance and then in the first year we sold or traded-in-the car or wreck the car or whatever happen to the car, the point being we don't have the car any longer So therefore we no longer need to carry the 2nd year of insurance and because all this happened in the first yearTherefore we should be entitled to and receive a refund for 2nd year of insurance we purchased but did not need because we don't need the insurance any longer because we don't have the car any longer and in this case it just so happens it's a tablet, So Please refund my dollars ASAP
and here is what Squaretrade wrote prompting my above response
Final Business Response /* (4000, 9, 2015/11/19) */
As noted in the Terms & Conditions, " This is not an insurance policy and we have no further obligations if We provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality."
The consumer's protection plan has been utilized and fulfilled by payout for the
deviceWe are going to make a one time exception for partial refund of the warranty
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As promised by Square Deal, I received my e-gift card to *** in the amount of $***.Sincerely, *** ***
We are sorry for any issue the consumer experienced with their device
According to our records, the consumer has not yet attempted to file a claim on the unitWe have received a message from the reseller of the warranty stating they received a request for cancellation and refund of the
warrantyThe status of the warranty is currently active and available for the consumerA claim can be initiated via our toll-free number or online at Squaretrade.com
We are sorry for any issues the consumer had with their device. When a claim is filed on a mobile device SquareTrade always tries to repair the device before moving to replacement If a device is not able to be repaired other alternate resolution options are explored for the consumer
The consumer was referred to an *** *** *** location to see if their device could be repaired It appears after inspection the consumer's device was deemed non repairable and replaced Currently, we are processing a reimbursement for the cost of the consumer's replacement device
Initial Business Response /* (1000, 5, 2015/10/19) */
We apologize that the consumer had issues with their device
We attempted to contact the consumer using the phone number and email address provided, but have yet to receive a response
We are sorry for any issues the consumer experienced with their device
According to our records, the consumer was attempting to upload their document via our online site instead of using the email sent specifically for the invoice uploadWe show on 5/21/** the consumer responded back to the
email and provided the repair invoiceWe have since processed the invoice for a reimbursement check that will take about 7-days to arriveWe apologize for any miscommunication or misunderstanding that caused any delays
Initial Business Response /* (1000, 5, 2015/12/29) */
We apologize the consumer experienced issues with their deviceOur records indicate the consumer did not purchase Accidental Damage from Handling on the device, specifically because this reseller does not carry ADH warranties for used devices
Per the term & conditions, Unless you purchase ADH coverage, we don't cover items that are damaged accidentallyThis includes water immersion, drops, and spills
Typically the consumer received a prorated refund for the warranty but we made an exception and refunded for the full amount
We apologize for any inconvenience that the consumer might have experienced during this process.
Unfortunately, we're unable to explain why the laptop was not picked up by the shipping carrier, prior to 04/Please note that SquareTrade does not have control over the carriers pick-ups/delivery schedules.In regards to the refund, as a courtesy we can provide a full reimbursement for the warranty costHowever, this will complete the consumers warranty and SquareTrade will have no further obligations to fulfill any future claims
Complaint: ***I am rejecting this response because:
Not only was this warranty advertised as a five year warranty for the entire time I had the warranty, you yourselves listed it as ending 3/3/in my squaretrade account! You only changed it retroactively AFTER I filed a claim. Sincerely,*** ***
We are sorry for any delays experienced during the claim process
Squaretrade has reached out to the consumer to gather additional information about the concern and will be working with them hand in hand till there is a resolution
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***74, and find that this resolution is satisfactory to meSincerely, H*** C**
Please note coverage starts , The LATER of ANY warranty expiration or waiting periodThis is on the first attachmentThen please note on second attachmentwhen my *** warranty expired February 14,which is the later of any warranty expiration or waiting periodThe day waiting period is for me to return the computer to store then *** warranty started(Coverage ends) years from coverage startwhich is February 14,Computer was sold by an authorized *** distributor on ebay, new and in *** box with intact security tapeSquare trade just decided to start the warranty when they wanted and not When it says on the protection plan Complaint: ***I am rejecting this response because:Sincerely,*** ***
We are sorry for any issues for the consumer had with their device.Looking into the consumer's account our assurance team has reached out to the repair location to verify the invoice submitted They have determined no repairs were completed to the customer's device Due to the
misrepresentation we are not able to process a reimbursement and have canceled the warranty
Complaint: ***I am rejecting this response because:
This message is the same as the firstNothing has changedI have repeatedly provided them with the documentation I have and they are not holding up their end of the agreement, furthermore they have stop responding to my emails asking what else I can do.Sincerely,*** ***
We are sorry for any issues the consumer had with their device. When the device was sent in to our depot originally for repairs the problem could not be duplicated and was returned After a second repair attempt we were still unable to reproduce the consumer's issue The device was
again returned to the consumer and they were instructed to take it to a local repair to location to see if they could duplicate the issue. SquareTrade has moved forward in processing a claim a to reimburse the consumer for their item cost The consumer has been provided a prepaid shipping label to send in their device Once the device has been shipped in to our depot the reimbursement check will be processed
We are sorry for any issues the consumer had with their device. When the consumer called in to process a claim on their device pictures were requested due to the customer describing a visual issue Upon review of the pictures by our TV tech team it was noted the consumers device had a
line/interior crack running diagonally from the top right corner of the screen The line/crack visible in the image could only be caused by an impact. Since the consumer's device shows signs of physical damage we would not be able to provide coverage to their device We have processed a reimbursement of the consumers warranty cost
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Initial Business Response /* (1000, 5, 2015/12/28) */
We apologize for the issue the consumer experienced with their deviceThe payout for the device was originally processed with incorrect informationThe issue has now been resolved and the consumer confirmed the reimbursement has been
received
Initial Business Response /* (1000, 5, 2015/07/01) */
We are sorry the consumer did not get the proper information to get reimbursed for his repair
We do want our consumers to have a positive experienceWe are in contact with the consumer so we can hear the call he had, forward it to the proper
department (and manager) to address the poor service they received
Initial Business Response /* (1000, 5, 2015/11/12) */
We apologize the consumer experienced issues with their device
Per the Terms & Conditions "Depending on the Product and failure circumstances, at Our discretion, We will either:
Repair Your Product, or;
Provide a cash settlement or a Gift
Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or;
Replace Your Product with a product of like, kind, quality and functionality."
We have resolved the consumer's claim by providing a cash settlement for a replacement deviceThe warranty is now considered fulfilled and we have no further obligations under this protection plan
You can view the SquareTrade Terms & Conditions at http://www.squaretrade.com/terms
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
Hello Revdex.com, this matter is not resolved and here's why and what I wrote Squaretrade
Maybe in your eyes its fulfilled but not in mine, you owe me dollars for half of a two year warranty I can't use, I paid for 2, year insurance policies totaling about Dollars, I should be able to terminate of the year policies that being the 2nd year of my agreement and receive a partial refundNowhere in the policy does it say I cannot terminate my unused portionlet me give you an example: If I bought a year warranty I would have been afforded the same coverage as a two agreement making them for each year of coveragealso For Example: Think of it as me or you buying a car and having bought years of car insurance and then in the first year we sold or traded-in-the car or wreck the car or whatever happen to the car, the point being we don't have the car any longer So therefore we no longer need to carry the 2nd year of insurance and because all this happened in the first yearTherefore we should be entitled to and receive a refund for 2nd year of insurance we purchased but did not need because we don't need the insurance any longer because we don't have the car any longer and in this case it just so happens it's a tablet, So Please refund my dollars ASAP
and here is what Squaretrade wrote prompting my above response
Final Business Response /* (4000, 9, 2015/11/19) */
As noted in the Terms & Conditions, " This is not an insurance policy and we have no further obligations if We provide a cash settlement reflecting the replacement cost of a new item of equal features and functionality."
The consumer's protection plan has been utilized and fulfilled by payout for the
deviceWe are going to make a one time exception for partial refund of the warranty
At this time, we have informed the consumer, we are processing a reimbursement check for $*** to be mailed out to the address on file
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As promised by Square Deal, I received my e-gift card to *** in the amount of $***.Sincerely, *** ***
We are sorry for any issue the consumer experienced with their device
According to our records, the consumer has not yet attempted to file a claim on the unitWe have received a message from the reseller of the warranty stating they received a request for cancellation and refund of the
warrantyThe status of the warranty is currently active and available for the consumerA claim can be initiated via our toll-free number or online at Squaretrade.com
We are sorry for any issues the consumer had with their device. When a claim is filed on a mobile device SquareTrade always tries to repair the device before moving to replacement If a device is not able to be repaired other alternate resolution options are explored for the consumer
The consumer was referred to an *** *** *** location to see if their device could be repaired It appears after inspection the consumer's device was deemed non repairable and replaced Currently, we are processing a reimbursement for the cost of the consumer's replacement device
Initial Business Response /* (1000, 5, 2015/10/19) */
We apologize that the consumer had issues with their device
We attempted to contact the consumer using the phone number and email address provided, but have yet to receive a response
We are sorry for any issues the consumer experienced with their device
According to our records, the consumer was attempting to upload their document via our online site instead of using the email sent specifically for the invoice uploadWe show on 5/21/** the consumer responded back to the
email and provided the repair invoiceWe have since processed the invoice for a reimbursement check that will take about 7-days to arriveWe apologize for any miscommunication or misunderstanding that caused any delays
Initial Business Response /* (1000, 5, 2015/12/29) */
We apologize the consumer experienced issues with their deviceOur records indicate the consumer did not purchase Accidental Damage from Handling on the device, specifically because this reseller does not carry ADH warranties for used devices
Per the term & conditions, Unless you purchase ADH coverage, we don't cover items that are damaged accidentallyThis includes water immersion, drops, and spills
Typically the consumer received a prorated refund for the warranty but we made an exception and refunded for the full amount
We apologize for any inconvenience that the consumer might have experienced during this process.
Unfortunately, we're unable to explain why the laptop was not picked up by the shipping carrier, prior to 04/Please note that SquareTrade does not have control over the carriers pick-ups/delivery schedules.In regards to the refund, as a courtesy we can provide a full reimbursement for the warranty costHowever, this will complete the consumers warranty and SquareTrade will have no further obligations to fulfill any future claims
Complaint: ***I am rejecting this response because:
Not only was this warranty advertised as a five year warranty for the entire time I had the warranty, you yourselves listed it as ending 3/3/in my squaretrade account! You only changed it retroactively AFTER I filed a claim. Sincerely,*** ***
We are sorry for any delays experienced during the claim process
Squaretrade has reached out to the consumer to gather additional information about the concern and will be working with them hand in hand till there is a resolution